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VNClagoon LIVE

Introduction

VNClagoon LIVE is a reference implementation of several VNClagoon products:

  • VNCmeet: for the general functionalities refer to "VNCmeet".
  • VNCteamwork: for the general functionalities refer to "VNCteamwork";
  • VNCgroupware: for the general functionalities refer to

To get more information about VNClagoon LIVE - refer to "Welcome to VNClagoon LIVE!".

VNClagoon LIVE provides 2 types of accounts: "Individual" and "Organization".

"Individual" account provides the access to the following enabled services:

  • VNCmeet;
  • VNCgroupware;
  • VNCteamwork (VNCtask).

"Individual" account can be upgraded to "Organization" one.

"Organization" account provides the access to the following enabled services:

  • VNCmeet;
  • VNCteamwork (VNCtask and VNCproject);
  • VNCgroupware.

"Individual" account

Registration

  1. Open signup.vncmeet.com and click INDIVIDUAL:

  2. Fill in the fields. The fields with the asterisk are required. The username is generated automatically after you have filled in *First name and *Last name fields.

  3. Confirm that you are not a robot - select all squares with a suggested subject and click Next.
  4. Click REGISTER. You should see the following notification:

    Account was successfully created. An email containing the instructions to activate your account was sent to <your_email_address>. In case you have not received an email, please check your spam folder, whether the email has not been accidentally recognized as SPAM.

  5. Check your emails. You should see the following email:

  6. Click the activation link and login with your credentials.

  7. Read "Terms of Use" and click Accept.

Upgrade to "Organization" account

  1. Click SETTINGS and click Upgrade to organization account.
  2. Fill in the fields. Organization name* field is required.
  3. Click Create. You should see the following notification:

    Your account has been upgraded to organization account.

    After that "Default" department is created for which you can enable VNCproject - for this refer to "Activate VNCteamwork for "Default" department" section.

"Organization" account

Registration

  1. Open signup.vncmeet.com and click ORGANIZATION:

  2. Fill in the fields. The fields with the asterisk are required. The username is generated automatically after you have filled in *First name and *Last name fields.

  3. Confirm that you are not a robot and click REGISTER. You should see the following notification:

    Account was successfully created. An email containing the instructions to activate your account was sent to <your_email_address>. In case you have not received an email, please check your spam folder, whether the email has not been accidentally recognized as SPAM.

  4. Check your mailbox. You should see the following email:

  5. Click the activation link and login with your credentials.

  6. Read "Terms of Use" and click Accept.

Check the list of users

To check the list of users, follow the steps below:

  1. Click SETTINGS:

  2. Click Organizations:

  3. Click the organization

  4. Click Users:

Add a new department

  1. Click SETTINGS and click Organizations.
  2. Click your organization and click Departments:

  3. Click + New department. Fill in the fields. Name* field is required.

  4. Tick required products and click Create.

Edit a department information

  1. Click SETTINGS:

  2. Click Organizations:

  3. Click the organization.

  4. Click Departments:

  5. Click Edit next to required department:

  6. Fill in the fields and click Save.

Delete a department

  1. Click SETTINGS:

  2. Click Organizations:

  3. Click the organization.

  4. Click Departments:

  5. Click Delete next to required department:

  6. Confirm that you want to delete a department in the pop-up window.

Check the list of departments

  1. Click SETTINGS:

  2. Click Organizations:

  3. Click the organization.

  4. Click Departments:

Check the list of invitations

  1. Click SETTINGS:

  2. Click Organizations:

  3. Click the organization.

  4. Click Invitations:

Invite a user

This feature is available for organization users only, the organization admin user can send the invitation to users who are not members of any other organization.

There are 2 ways to invite a user:

  • using Users tab;
  • using Invitations tab.

Way 1 - using Users tab:

  1. Click SETTINGS:

  2. Click Organizations:

  3. Click the organization.

  4. Click Users:

  5. Click Invite user:

  6. Fill in the fields and click Send.

    The corresponding email is sent to the specified email address. Once a user accepts the invitation - he/she is redirected to VNClagoon page.

Way 2 - using Invitations tab:

  1. Click SETTINGS:

  2. Click Organizations:

  3. Click the organization.

  4. Click Invitations:

  5. Click Invite user:

  6. Fill in the fields and click Send.

Accept the invitation

Check your email address to which the invitation has been sent. The email is sent from signup@vncmeet.com and looks as follows:

Once you click Accept, you are redirected to VNClagoon sign up page. If you have already had the account, just login to it and you should see the following, for example:

You are connected with Marcus Swift now.

If you have not had the account yet - register, login and you should see that you are connected with the user, who has sent you the invitation.

Add a new user

  1. Click SETTINGS:

  2. Click Organizations:

  3. Click the organization.

  4. Click Users:

  5. Click New user:

  6. Fill in the fields. The fields with an asterisk are required. Then click Create.

Grant a user an administrator rights

  1. Click SETTINGS:

  2. Click Organizations:

  3. Click the organization.

  4. Click Users:

  5. Click required user and click Role tab.

  6. Select Admin from Role drop-down menu and click Save.

Set a role for a user in a department

  1. Click SETTINGS:

  2. Click Organizations:

  3. Click the organization.

  4. Click Users:

  5. Click required user and click Department tab.

  6. Select required department from Department drop-down menu and select Member from Role drop-down menu.
  7. Click Save.

Delete a user

  1. Click SETTINGS:

  2. Click Organizations:

  3. Click the organization.

  4. Click Users:

  5. Click Remove next to required user.

  6. Confirm that you want to delete a user in the pop-up window.

Resend the invitation

  1. Click SETTINGS:

  2. Click Organizations:

  3. Click the organization.

  4. Click Invitations:

  5. Click Resend next to a required user.

Delete a user from "Invitations" list

  1. Click SETTINGS:

  2. Click Organizations:

  3. Click the organization.

  4. Click Invitations:

  5. Click Delete next to a required user.

General operations

Edit the account information

  1. Click SETTINGS:

  2. Click My account:

  3. Edit your account data, then click Save.

Change the password

  1. Click SETTINGS:

  2. Click My account:

  3. Click Change password:

  4. Fill in the fields and click Apply.

Change the avatar

  1. Click SETTINGS:

  2. Click My account:

  3. Click Change avatar:

  4. Click Choose File to upload the avatar.

  5. Click Save.

Delete the avatar

  1. Click SETTINGS:

  2. Click My account:

  3. Click Change avatar:

  4. Click Delete and confirm the operation in the pop-up window.

Enable 2 Factor Authentication

  1. Click SETTINGS:

  2. Click My account:

  3. Click Enable 2 Factor Authentication:

  4. Follow the instructions and click Enable.

Add a new issue

If there are some issues in the system, you can create a corresponding incident.

  1. Click HELP:

  2. Click + New issue:

  3. Fill in the fields. The fields with the asterisk are required. If you need to upload something - click UPLOAD

  4. Click CREATE.

Edit an issue

  1. Click HELP:

  2. Click More button next to required incident and click Edit:

  3. Edit the fields and click Submit.

Change an issue priority

  1. Click HELP:

  2. Click More button next to required incident and hold the pointer over Priority.

  3. Click required priority.

Log out

To log out of VNClagoon LIVE just click SIGN OUT: