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VNCcontacts+ Web Client User Manual

Welcome to VNCcontacts+

VNCcontacts+ is an extended version of VNCcontacts (see more information - "Welcome to VNCcontacts").

Getting started

Edit the profile information

  1. Click the profile photo icon:

  2. Click Profile.

  3. Click the kebab menu:

  4. Click Edit. If you need to access more fields - just click Advanced mode.

  5. Edit the fields and click Update.

Upload the profile photo

  1. Click the profile photo icon:

  2. Click Profile.

  3. Click the kebab menu:

  4. Click Edit and click the profile photo icon:

  5. Click Upload Photo and select required photo/picture.

  6. If you have selected the photo/picture - click Done. If you want to select another photo/picture - click Re-upload.
  7. Click Update:

Remove the profile photo

  1. Click the profile photo icon:

  2. Click Profile.

  3. Click the kebab menu:

  4. Click Edit and click the profile photo icon:

  5. Click Remove and click Update:

Set the language

You can set English or German for VNCcontacts+.

  1. Click the cogwheel icon:

  2. Click Settings and select the language from Language drop-down menu.

  3. Click Save.

Enable 2 Factor Authentication

  1. Install "Google Authenticator" application in your smartphone.
  2. Click the cogwheel icon:

  3. Click Settings and tick Enable 2 Factor Authentication.

  4. Click Start Authenticator app:

  5. Tap Scan a QR code in "Google Authenticator" application and scan the QR code:

  6. Tap ADD ACCOUNT in "Google Authenticator" application.

  7. Enter the OTP code from "Google Authenticator" application to OTP field and click Save in VNCcontacts+. Every time when you login to VNCcontacts+, you should enter the OTP code from "Google Authenticator" application after entering the login credentials.

Check VNCcontacts+ version

  1. Click the cogwheel icon:

  2. Navigate to Help -> App Info.

Create an incident in VNC Service Desk

  1. Click the cogwheel icon:

  2. Navigate to Help -> VNC Help Desk.

  3. Fill in the fields. The fields with the asterisk are required. If you need to attach something - click Browse.
  4. Click Create.

Go to "Terms of use"

You can access "VNClagoon Products and Apps – Terms of Service".

  1. Click the cogwheel icon:

  2. Navigate to Legal Notice -> Terms of use.

Go to "Data Privacy"

You can access "VNC Data Privacy Policy".

  1. Click the cogwheel icon:

  2. Navigate to Legal Notice -> Data Privacy.

Go to "User Manual"

If you need more information about VNCcontacts+ or need some instructions, you can access "VNCcontacts+ Web Client User Manual".

  1. Click the cogwheel icon:

  2. Navigate to Help -> User Manual.

Log out

  1. Click the profile photo icon:

  2. Click Log out.

Contacts

Create a contact

  1. Click New contact and click Create contact:

  2. Fill in the fields. First name is required. If you need to access more fields - just click Advanced mode. If it is your company contact - tick Company contact. If you want to add several phone numbers or email addresses - click the plus icon:

  3. Click Create. You can check the created contact in Contacts section:

Edit a contact

  1. Use the Search field to find required contact.
  2. Hold the pointer over the contact or click the contact, and click the pencil icon.
  3. Edit the information and click Update.

Share a contact

This option is under development.

This option is under development.

Export contacts

You can export contacts in 3 formats: CSV, XLS, and vCard (also known as VCF).

  1. Click Export:

  2. Select required file format and click Export:

Delete a contact

After you delete a contact, it is moved to Trash. You can delete a contact permanently or recover it from Trash.

  1. Use the Search field to find required contact.
  2. Hold the pointer over the contact or click the contact, and click the appeared kebab menu.
  3. Click Delete and confirm that you really want to delete the contact - click Delete again.
  4. If you want to delete the contact permanently - click Trash:

  5. Use the Search field to find required contact.

  6. Click the contact and click Remove permanently:

Recover a deleted contact

You can recover a deleted contact from Trash.

  1. Click Trash:

  2. Use the Search field to find required contact.

  3. Click the contact or hold the pointer over the contact, and click Recover:

Make a video or an audio call to a contact

With VNCcontacts+, you can initiate a video or an audio call to any contact via VNCtalk.

  1. Use the Search field to find required contact.
  2. Click the contact and click Audio call or Video call:

Chat with a contact

With VNCcontacts+, you can send a chat message to any contact via VNCtalk.

  1. Use the Search field to find required contact.
  2. Click the contact and click Chat:

Create a task for a contact

With VNCcontacts+, you can create tasks for any contact via VNCtask.

  1. Use the Search field to find required contact.
  2. Click the contact and click Task:

Create a ticket for a contact

With VNCcontacts+, you can create tickets for any contact via VNCproject.

  1. Use the Search field to find required contact.
  2. Click the contact and click Ticket:

Compose an email for a contact

With VNCcontacts+, you can compose an email and send it to any contact via VNCmail.

  1. Use the Search field to find required contact.
  2. Click the contact and click Email:

Change contacts state

This option is under development.

Contact Groups

Create a contact group

  1. Click New contact and click Create Contact Group:

  2. Enter the contact group name in Contacts group name field.

  3. Use the Search field to find required contacts. To add a contact to the contact group, just click it.
  4. Click Save. You can check the created contact group in Contact Group section:

Edit a contact group

  1. Use the Search field to find required contact group.
  2. Hold the pointer over the contact group or click the contact group, and click the pencil icon.
  3. Edit the contact group name, add/delete contacts and click Save.

Upload a contact group photo

  1. Use the Search field to find required contact group.
  2. Hold the pointer over the contact group or click the contact group, and click the pencil icon.
  3. Click the photo icon:

  4. Click Upload Photo and select required photo/picture.

  5. If you have selected the photo/picture - click Done. If you want to select another photo/picture - click Re-upload.
  6. Click Save:

Share a contact group

This option is under development.

This option is under development.

Export a contact group

This option is under development.

Make a video or an audio call to a contact group

With VNCcontacts+, you can initiate a video or an audio call to any contact group via VNCtalk.

  1. Use the Search field to find required contact .
  2. Click the contact and click Audio call or Video call:

Chat with a contact group

With VNCcontacts+, you can send a chat message to any contact group via VNCtalk.

  1. Use the Search field to find required contact group.
  2. Click the contact group and click Chat:

Compose an email for a contact group

With VNCcontacts+, you can compose an email and send it to any contact via VNCmail.

  1. Use the Search field to find required contact group.
  2. Click the contact group and click Email:

Lists

Create a list

  1. Click the plus icon next to Lists:

  2. Enter a list name and if you want, you can select a color for a list:

  3. Click CREATE. The created list is visible in Lists section:

Add a contact to a list

  1. Click the created list and click Add a contact:

  2. Fill in the fields. First name is required. If you need to access more fields - just click Advanced mode. If it is your company contact - tick Company contact. If you want to add several phone numbers or email addresses - click the plus icon:

  3. Click Create.

Delete a contact from a list

After you delete a contact, it is moved to Trash. You can delete a contact permanently or recover it from Trash.

  1. Click required list and click a contact.
  2. Click the kebab menu and click Delete:

  3. Confirm that you want to delete the contact - click Delete in the modal window.

  4. If you want to delete the contact permanently - click Trash:

  5. Use the Search field to find required contact.

  6. Click the contact and click Remove permanently:

Rename a list

  1. Hold the pointer over a list and click the kebab menu next to the list.
  2. Click Rename:

  3. Edit the list name and color.

  4. Click UPDATE.

Delete a list

  1. Hold the pointer over a list and click the kebab menu next to the list.
  2. Click Delete:

  3. Confirm that you want to delete the list - click Delete in the modal window.