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VNCcontacts+ App User Manual

Updated till version 1.5.3

Getting started

Install VNCcontacts+ App

Search for VNCcontact+: secure contacts management in the Play Store or App Store and install the application.

After you have installed VNCcontacts+, you can:

  • create, filter, view, change, and delete contacts;
  • find and marge duplicate contacts;
  • collaborate in teams and companies.

Edit the profile information

You can update, add, and remove some basic information on your profile.

Your name and profile photo can be viewed by other people who use VNC products, including when you communicate or share content.

  1. At the top, tap the hamburger menu .
  2. Tap the profile photo icon.
  3. Tap the pencil icon at the top right.
  4. Edit the fields and tap the checkmark at the top right.

Upload/ Re-upload/ Remove the profile photo

You can upload a photo to set as your VNCcontact+ profile picture.

  1. At the top, tap the hamburger menu .
  2. Tap the profile photo icon.
  3. Tap the pencil icon at the top right.
  4. On your profile picture, tap the camera icon .

  5. Tap Upload and select required photo/picture, and crop it.

    • If you want to select another photo/picture, tap Re-upload.
    • If you want to remove the current profile photo/picture, tap Remove.

  6. Tap Done and tap the checkmark at the top right.

Set the language

It is possible to set 2 languages: English and German.

  1. At the top, tap the hamburger menu .
  2. Tap Settings.
  3. From the Language drop-down menu, select your preferred language.
  4. On the bottom, tap the checkmark .

Check VNCcontacts+ version

  1. At the top, tap the hamburger menu .
  2. Navigate to Help > App Info.

Create an incident in VNC Service Desk

You can submit a support request at any time through VNC Service Desk. Adding a support request is a good option if:

  • You face any issues with your VNC Software
  • You want to report a bug
  • You have feature requests

To add a support request:

  1. At the top, tap the hamburger menu .
  2. Navigate to Help > VNC service desk.
  3. Tap Visit VNC service desk. You should be redirected to VNCproject.

  4. Fill in the fields.

    The fields with the asterisk are required.

    • Subject: Enter an appropriate name of the issue.
    • Project: Select the project where an issue occurs.
    • Customer: Select the customer.
    • Product: Select the product where an incident occurs or the problem is discovered.
    • Version: Select the version number of the application.
    • Impact: Select the impact area.
    • Urgency: Select the urgency level.
    • Used hardware type: Select a hardware type where an issue occurs.
    • Operating system: Select the operating system where an issue occurs.
    • Browser: Select the browser where an issue occurs.
    • Description: Enter a detailed description of an issue or recommendation. In your support request, try to provide as much detail as possible about the issue or recommendation.

  5. If you need to attach something, tap Browse.

  6. On the bottom, tap Create.

Access "Terms of use"

A Terms of Service agreement provide details about relationship between VNClagoon products and apps and users. It sets forth clauses that embody the rules, requirements, restrictions and limitations that a user must agree to in order to use the VNClagoon products and apps.

  1. At the top, tap the hamburger menu .
  2. Navigate to Help > Legal Notice > Terms of use.

Access "Data Privacy"

Data Privacy Policy provides details about what type of information is collected and tracked on the website, how the information may be used, and with whom the information may be shared.

  1. At the top, tap the hamburger menu .
  2. Navigate to Help > Legal Notice > Data Privacy.

Access "User Manual"

If you need more information about VNCcontacts+ or need some instructions, you can access "VNCcontacts+ App User Manual".

  1. At the top, tap the hamburger menu .
  2. Navigate to Help > User Manual.
  3. Tap a required URL.

Log out

  1. At the top, tap the hamburger menu .
  2. Tap Logout.

Contacts

If you tap a contact in VNCcontacts+ App you should see the following, for example:

(1) "Recent activity" icon. If you tap the icon, you should see the following tabs that contain the information about your recent activities in other VNC products:

Tab Description
All Contains your recent activities in VNCtalk, VNCmail, VNCtask, VNCproject.
Chats Contains your recent activities in VNCtalk.
Calls Contains your recent activities in VNCtalk.
Emails Contains your recent activities in VNCmail.
Tasks Contains your recent activities in VNCtask.
Tickets Contains your recent activities in VNCproject.
Incidents Contains your recent incidents in VNC Service Desk.

If you tap any message in Chats tab, you will be redirected to this chat in VNCtalk.

(2) Actions panel. The panel consists of buttons that launch some actions in a corresponding VNC product:

Button Action
Audio call Redirects to VNCtalk and starts an audio call with a contact.
Video call Redirects to VNCtalk and starts a video call with a contact.
Chat Redirects to VNCtalk and starts a chat with a contact.
Share screen Redirects to VNCtalk and starts to share your screen with a contact.
Email Redirects to VNCmail and opens a form to compose an email.
Event Redirects to VNCcalendar and opens a calendar.
Task Redirects to VNCtask and opens a form to create a task for a contact.
Ticket Redirects to VNCproject and opens a form to create a ticket.

If you initiate an audio call/video call/screenshare session/chat with a contact who does not have the subscription for VNCtalk, he/she will receive the invitation notification to his/her email address, registered in VNCcontacts+. The invitation notification contains the URL for the call. If a contact is registered without an email address in VNCcontacts+, you will not be able to use the actions panel - you should see the following warning:

Selected contact does not have an email address

If you compose an email for a contact who does not have the subscription for VNCmail, your email will be sent to the contact's email address, registered in VNCcontacts+. You can create an event only for a contact of your organization. And you can create a task and ticket for a contact only if he/she has the subscription for VNCtask and VNCproject. If the contact does not have the subscription for these VNC products, Task and Ticket buttons will not be visible in the contact's actions panel.

(3) Contact's information panel. The data accessible via these tabs depends on your role within your organization:

Tab Information
Contact Info Displays basic information with address, email, website, phone, time zone, language, skills and interests.
HR Data Displays different HR data, such as weekly working hours, private contact and address data, date of birth, payment mode and hourly rate. The data displayed under HR Data is imported from VNCdirectory.
Account details Displays identity management and access / permission management data, such as the role of a team member, account settings, assigned projects and further information. The information is managed in VNCdirectory.

Create a contact

  1. At the top, tap the hamburger menu .
  2. Navigate to Contacts > Contacts.
  3. On the bottom, tap the plus icon .

  4. Enter the contact's name and add any contact information.

    • First name is required.
    • If you want to add several phone numbers or email addresses, tap the plus icon .

    • When you fill in Phone field, you can select a corresponding flag from the drop-down menu.

  5. At the top, tap the checkmark .

Access and view a contact

All contacts are stored in Contacts section:

  • The contacts, which are used more often than others, are located at the top of the contacts list and stored in the Frequently Contacted section.
  • The number , which you can see next to Contacts, displays the number of contacts in the section.

To access and view a contact information:

  1. At the top, tap the hamburger menu .
  2. Navigate to Contacts > Contacts.
  3. Tap a contact name to view their details , such as email address, phone number, or a profile name. From here, you can also also launch some actions in a corrensponding VNC product.

Search for a contact

There are 2 ways to search for a contact:

  • using the magnifier icon;
  • using an alphabet letter.

Way 1. Using the magnifier icon

  1. At the top, tap the magnifier icon .
  2. Enter a contact name to the field. You should see the search result under the field.

Way 2. Using an alphabet letter

Just tap a required letter on the right side.

  • You should see the list of contacts whose names begin with the letter you tapped.
  • Light gray letters mean that there are no contacts whose names begin with these letters.

Edit a contact

Once you create a contact, you can make changes it.

  1. At the top, tap the hamburger menu .
  2. Navigate to Contacts > Contacts.
  3. Tap the contact you want to edit.
  4. Tap the pencil icon at the top right.
  5. Edit the information.
  6. At the top, tap the checkmark .

Share a contact

  1. At the top, tap the hamburger menu .
  2. Navigate to Contacts > Contacts.
  3. Tap the contact you want to share with.

  4. Tap the kebab menu icon at the top right and select Share menu option that appears:

  1. At the top, tap the hamburger menu .
  2. Navigate to Contacts > Contacts.
  3. Tap the contact you want to print.

  4. Tap the kebab menu icon at the top right and select Print menu option that appears:

Export a contact

  1. At the top, tap the hamburger menu .
  2. Navigate to Contacts > Contacts.
  3. Tap the contact you want to export.

  4. Tap the kebab menu icon at the top right and select Export menu option that appears:

Import contacts

You can import contacts in 2 formats: CSV and vCard (also known as VCF).

  1. At the top, tap the hamburger menu .
  2. Navigate to Actions > Import.
  3. Tap IMPORT CONTACT.

Delete a contact

After you delete a contact, it is moved to Trash. You can delete a contact permanently or recover it from Trash.

  1. At the top, tap the hamburger menu .
  2. Navigate to Contacts > Contacts.
  3. Tap the contact you want to delete.
  4. Tap the kebab menu icon at the top right and select Delete menu option that appears:
  5. Confirm that you want to delete the contact, tap Delete in the modal window.

To delete contacts permanently:

  1. At the top, tap the hamburger menu .
  2. Navigate to Contacts > Trash.
  3. Tap the contact and then the trash icon .
  4. Confirm that you want to delete the contact permanently, tap Delete in the modal window.

Recover a deleted contact

  1. At the top, tap the hamburger menu .
  2. Navigate to Contacts > Trash.
  3. Tap the contact that you want to recover.
  4. Tap .

Make a video or an audio call to a contact

  1. At the top, tap the hamburger menu .
  2. Navigate to Contacts > Contacts.
  3. Tap the contact's name you want to start an audio or video session with.
  4. Tap Audio call or Video call. You should be redirected to VNCtalk.

Chat with a contact

  1. At the top, tap the hamburger menu .
  2. Navigate to Contacts > Contacts.
  3. Tap the contact's name you want to chat with a contact.
  4. Tap Chat. You should be redirected to VNCtalk.

Share a screen with a contact

  1. At the top, tap the hamburger menu .
  2. Navigate to Contacts > Contacts.
  3. the contact's name you want to start a screensharing session with.
  4. Tap Share screen. You should be redirected to VNCtalk.

Compose an email for a contact

With VNCcontacts+, you can compose an email and send it to any contact via VNCmail.

  1. At the top, tap the hamburger menu .
  2. Navigate to Contacts > Contacts.
  3. Tap the contact's name you want to compose an email for.
  4. Swipe left the actions panel.
  5. Tap Email. You should be redirected to VNCmail.

Create an event for a contact

  1. At the top, tap the hamburger menu .
  2. Navigate to Contacts > Contacts.
  3. Tap the contact's name you want to create an event for.
  4. Swipe left the actions panel.
  5. Tap Event. You should be redirected to VNCcalendar.

Create a task for a contact

You can create a task for a user only if this user has the subscription for VNCtask.

  1. At the top, tap the hamburger menu .
  2. Navigate to Contacts > Contacts.
  3. Tap the contact's name you want to create a task for.
  4. Swipe left the actions panel.
  5. Tap Task. You should be redirected to VNCtask.

Create a ticket for a contact

You can create a ticket for a user only if this user has the subscription for VNCproject.

With VNCcontacts+, you can create tickets for any contact via VNCproject.

  1. At the top, tap the hamburger menu .
  2. Navigate to Contacts > Contacts.
  3. Tap the contact's name you want to create a ticket for.
  4. Swipe left the actions panel.
  5. Tap Ticket. You should be redirected to VNCproject.

Undo changes to contacts

You can undo all the changes you made to your contacts in the past 30 days.

Contacts removed permanently from your Trash cannot be recovered.

  1. At the top, tap the hamburger menu .
  2. Navigate to Actions > Undo changes.

  3. Choose a time to go back to.

    • If you select Custom, you should enter a specific time period to which you want roll back the contacts list (Days, Hours, Minutes fields).

  4. On the bottom, tap the checkmark .

Star/unstar a contact

The starred contact feature allows you to bookmark specific contacts so you can quickly refer back to them later.

  1. At the top, tap the hamburger menu .
  2. Navigate to Contacts > Contacts.
  3. Tap the contact's name you want to mark as favorite.
  4. Tap the star icon on the profile image/ picture and it will turn yellow, confirming that you've starred a contact.

You can check the contact in "Starred contacts". You can also access "Starred contacts" if you tap the star icon:

Merge the contacts

If you have several contacts with the same email address, you can merge them into 1 contact to avoid double entries. You can see the contacts that can be merged in Contacts > Duplicates.

  1. At the top, tap the hamburger menu .
  2. Navigate to Contacts > Duplicates.

  3. Select one of the following:

    • Merge, if you want to accept one or more duplicate contact suggestions.

    • Merge All on the bottom, if you want to accept all duplicate contact suggestions.

If you want to choose which contacts to merge:

  1. At the top, tap the hamburger menu .
  2. Navigate to Contacts > Contacts.
  3. Tap and hold one of the contacts you want to merge. Choose which contacts to merge.
  4. Tap the kebab menu icon at the top right.

  5. Select Merge Contacts menu option that appears.

To separate merged contacts, see the "Undo changes to contacts" section.

Synchronize contacts with VNCmail contacts

You can import all current contacts from VNCmail to VNCcontacts+.

  1. At the top, tap the hamburger menu .
  2. Tap Actions > Sync VNCmail Contacts.
  3. Confirm that you want to synchronize the contacts, tap Import in the modal window.

Contact Groups

"Contact Group" is an option to collect contacts in a group to perform bulk options, such as:

  • start group calls;
  • send bulk emails;
  • start video/audio calls;
  • start chats;
  • start screen share sessions;
  • add events to VNCcalendar.

All contact groups are stored in the Contact Group section.

To access and view a contact group information:

  1. At the top, tap the hamburger menu .
  2. Tap Contact Group.
  3. Tap a contact group's name to view the contact group's information.
  4. From here, you can also also launch some actions in a corrensponding VNC product.

Create a contact group

  1. At the top, tap the hamburger menu .
  2. Tap Contact Group.
  3. On the bottom, tap the plus icon .
  4. Enter the contact group name to Contacts group name field.
  5. To add a contact to the contact group, just tap the contact.
  6. On the bottom, tap the checkmark . You can check the created contact group in Contact Group section:

Edit a contact group

Once you create a contact group, you can change a contact group avatar, give it a new name as well as add new participants to the contact group or delete current ones.

  1. At the top, tap the hamburger menu .
  2. Tap Contact Group.
  3. Tap a contact group you want to edit.
  4. On the bottom, tap the pencil icon .
  5. If you need to remove a contact from the contact group, tap the cross icon.
  6. If you need to add a contact to the contact group, just tap the contact.
  7. On the bottom, tap the checkmark .

Upload a contact group photo

  1. At the top, tap the hamburger menu .
  2. Tap Contact Group.
  3. Tap a contact group where you want to set a contact group photo.
  4. On the bottom, tap the pencil icon .
  5. Tap the photo icon.
  6. Tap Upload and select a required photo/picture.
  7. Tap Done.
  8. On the bottom, tap the checkmark .

Delete a contact group

After you delete a contact group, you will not be able to restore it.

  1. At the top, tap the hamburger menu .
  2. Tap Contact Group.
  3. Tap and hold a contact group you want to delete.
  4. Tap the trash icon.
  5. Confirm that you want to delete the contact group, tap Delete in the modal window.

Make a video or an audio call to a contact group users

With VNCcontacts+, you can initiate a video or an audio call to a contact group users via VNCtalk.

  1. At the top, tap the hamburger menu .
  2. Tap Contact Group.
  3. Tap the contact group the participants of which you want to start an audio or video session with.
  4. Tap the kebab menu icon at the top right.
  5. Select Voice call or Video call.
  6. You will be suggested to create a group - enter the group name to the field and tap CREATE. You should be redirected to VNCtalk.

Send a message to a contact group users

With VNCcontacts+, you can send a chat message to a contact group users via VNCtalk.

  1. At the top, tap the hamburger menu .
  2. Tap Contact Group.
  3. Tap the contact group the participants of which you want to start a chat with.
  4. Tap the kebab menu icon at the top right.
  5. Select Send a message.
  6. You will be suggested to create a group - enter the group name to the field and tap CREATE. You should be redirected to VNCtalk.

Compose an email for a contact group users

With VNCcontacts+, you can compose an email and send it to a contact group users via VNCmail.

  1. At the top, tap the hamburger menu .
  2. Tap Contact Group.
  3. Tap the contact group the participants of which you want to compose an email for.
  4. Tap the kebab menu icon at the top right.
  5. Select Email. You should be redirected to VNCmail.

Create an event for a contact group users

  1. At the top, tap the hamburger menu .
  2. Tap Contact Group.
  3. Tap the contact group the participants of which you want to create an event for.
  4. Tap the kebab menu icon at the top right.
  5. Select Event. You should be redirected to VNCcalendar.

Create a broadcast message for a contact group users

  1. At the top, tap the hamburger menu .
  2. Tap Contact Group.
  3. Tap a required contact group.
  4. Tap the kebab menu icon at the top right.
  5. Select Broadcast.
  6. You will be suggested to create a group - enter the group name to the field and tap CREATE. You should be redirected to VNCtalk.

Share a screen with a contact group users

  1. At the top, tap the hamburger menu .
  2. Tap Contact Group.
  3. Tap the contact group the participants of which you want to start a screensharing session with.
  4. Tap the kebab menu icon at the top right.
  5. Select Share screen.
  6. You will be suggested to create a group - enter the group name to the field and tap CREATE. You should be redirected to VNCtalk.

Contact Lists

"Contact List" is an option for each user to create lists according to individual requirements, for example for marketing purposes.

  • All contact lists are stored in the Lists section .
  • The numbers , which you can see next to a contact list, displays the number of contacts in the contact list.

Create a contact list

  1. At the top, tap the hamburger menu .
  2. Tap Lists.
  3. On the bottom, tap the plus icon .
  4. Enter a list name to the field.
  5. If you want, you can select a color for a list.
  6. Tap CREATE.

You can check the created list in Lists block.

Add a contact to a contact list

  1. At the top, tap the hamburger menu .
  2. Tap Lists.
  3. Tap a required list.

  4. Fill in the fields.

    • First name is required.
    • If you want to add several phone numbers or email addresses, tap the plus icon .

  5. Tap Create.

Delete a contact from a contact list

After you delete a contact, it is moved to Trash. You can delete a contact permanently or recover it from Trash.

  1. At the top, tap the hamburger menu .
  2. Tap Lists.
  3. Tap a required list.
  4. Tap and hold the contact that you want to delete.
  5. Tap the trash icon at the top right.
  6. Confirm that you want to delete the contact from the contact list, tap Delete in the modal window.

To delete contacts permanently:

  1. At the top, tap the hamburger menu .
  2. Navigate to Contacts > Trash.
  3. Tap the contact and then the trash icon .
  4. Confirm that you want to delete the contact permanently, tap Delete in the modal window.

Recover a deleted contact from a contact list

You can recover a deleted contact from Trash. Refer to the "Recover a deleted contact" section, for a step-by-step guide.

Rename a contact list

  1. At the top, tap the hamburger menu .
  2. Tap Lists.
  3. Tap a list you want to rename.
  4. Tap the kebab menu icon
  5. Tap Edit List.
  6. Edit the list name.
  7. Change the color as needed.
  8. Tap UPDATE.

Export a contact list

You can export a contact list in 3 formats: CSV, XLS, and vCard (also known as VCF).

  1. At the top, tap the hamburger menu .
  2. Navigate to Actions > Export.
  3. Select a required contact list from the drop-down menu and select file format.
  4. On the bottom, tap the checkmark .

Delete a contact list

After you delete a contact list, you will not be able to restore it.

  1. At the top, tap the hamburger menu .
  2. Tap Lists.
  3. Tap the list you want to delete.
  4. Tap the kebab menu icon at the top right.
  5. Select Delete List.
  6. Confirm that you want to delete the contact, tap Delete in the modal window.

Another way is to tap and hold a required contact list. Then select Delete list:

Tags

Tags allow you to organize contacts into different groups based on their relationship with you. For example, some contacts may be your friends/family whereas others may be your customers.

All tags are stored in the Tags section :

  • The number , which you can see next to the tag's name, displays the number of contacts under that tag.
  • By tapping a tag's name, you can view contacts associated with a tag .

Create a new tag

When you create a new tag for an individual contact it becomes a tag option for all of your contacts.

  1. At the left under the Contacts section, tap Contacts.
  2. Tap and hold the contacts you want.
  3. At the top, tap the kebab menu icon .
  4. Select Add tags menu option that appears. The Add to tag box will open.
  5. Tap + Create new tag.
  6. Type a name, then tap Create.

Apply a tag

If you've already created tags for one contact, you can add them to other contacts.

  1. At the left under the Contacts section, tap Contacts.
  2. Tap and hold the contacts you want.
  3. At the top, tap the kbab menu icon .
  4. Select Add tags menu option that appears. The Add to tag box will open.
  5. Check the box next the the tag you want to add.
  6. On the bottom, tap Ok.

Remove a tag from a contact

Remove a tag from your contact doesn't completely remove the tag from your account.

  1. At the left, under the Contacts section, tap Contacts.
  2. Find the contact you want to edit and tap the contact's name.
  3. At the top, tap the pencil icon to start making changes.
  4. Scroll down to the Tags field, then tap the cross icon on the tag you want to delete.
  5. Tap the checkmark at the top right.

"Advanced Search" is a powerful search service inside VNCcontacts+ App that allows to apply many different filters. "Advanced Search" suggests the following filters:

  1. First name - is the search for contacts by the first name.
  2. Last name - is the search for contacts by the last name.
  3. Middle name - is the search for contacts by the middle name.
  4. Updated - is the search for contacts that were updated in a certain period of time.
  5. Deleted - is the search for contacts that were deleted.
  6. Deleted on - is the search for contacts that were deleted in a certain period of time.
  7. All - is the search for contacts by all the words you enter.
  8. In my department - is the search for contacts in your department.
  9. Contact list - is the search for contacts in existing contact lists.
  10. Contact group - is the search for contacts in existing contact groups.
  11. Tags - is the search for contacts by tags.
  12. Contact ID - is the search for contacts by Indentification Numbers.
  13. JID -
  14. Related user's City - is the search for contacts by cities.
  15. Country - is the search for contacts by countries.
  16. Related user's Gender - is the search for contacts by genders.

To use "Advanced Search":

  1. Tap the magnifier icon .
  2. Tap the filter icon .
  3. On the bottom, tap Add filter.

  4. Select a required filter.

    • You can add several filters, just tap Add filter again and select required filter(s). If you need to remove the filters, tap Reset fields:

  5. If you need to remove the filters, uncheck the box next to the filter you want to remove or tap Reset fields.

  6. On the bottom, tap Search.

Save found results as a template

If you want to save the search result:

  1. Tap the kebab menu icon .
  2. Tap Save search.
  3. Fill in the Name field and then tap Save.
  4. You can check the saved search result in the Saved searches section: