Contacts & Contact Groups

Updated till version 4.0

Contacts

View user profile

Every user in VNCtalk has a profile where you can view all available data about that person. You can also connect with a user through video/ audio calls, send a message, open a form to compose an email, or create a task for them.

To view a user's profile, do the following:

1. In the upper left corner, tap the hamburger menu .
2. Navigate to Users.
3. Tap the Contacts tab.
4. Tap and hold a required user and then select User's profile.

Buttons that launch some actions in a corresponding VNC product:

• Make a voice or video call to the user.
• Start a chat.
• Compose a new email.
• Create a ticket/ task for a user.

A user's profile displays general information about your contact:

• Full name
• Email
• Language
• Role
• Timezone
• Company

Compose an email for a user

There are 2 ways to compose an email for the user.

Way 1. By using the "User's profile" option.

1. In the upper left corner, tap the hamburger menu .
2. Navigate to Users.
3. Tap the Contacts tab.
4. Tap and hold a required user and then select User's profile.
5. Tap the kebab menu icon and then select New Email.

Way 2. By using the envelope icon.

1. In the upper left corner, tap the hamburger menu .
2. Navigate to Users.
3. Tap the Contacts tab.
4. Tap the user's avatar icon and then the envelope icon.

You should be redirected to VNCmail.

Create a ticket for a user

You can create a ticket for a user in case the user has the subscription for VNCproject.

There are 2 ways to create a ticket for a user.

Way 1. By using the "User's profile" option.

1. In the upper left corner, tap the hamburger menu .
2. Navigate to Users.
3. Tap the Contacts tab.
4. Tap and hold a required user and then select User's profile.
5. Tap the kebab menu icon and then select New Ticket.

Way 2. By using the ticket icon.

1. In the upper left corner, tap the hamburger menu .
2. Navigate to Users.
3. Tap the Contacts tab.
4. Tap the user's avatar icon and then the ticket icon.

You should be redirected to VNCproject.

Create a task for a user

You can create a task for a user in case the user has the subscription for VNCtask.

There are 2 ways to create a task for a user.

Way 1. By using the "User's profile" option.

1. In the upper left corner, tap the hamburger menu .
2. Navigate to Users.
3. Tap the Contacts tab.
4. Tap and hold a required user and then select User's profile.
5. Tap the kebab menu icon and then select New Task.

Way 2. By using the task icon.

1. In the upper left corner, tap the hamburger menu .
2. Navigate to Users.
3. Tap the Contacts tab.
4. Tap the user's avatar icon and then the task icon.

You should be redirected to VNCtask.

Block/ unblock a contact

There are 2 ways to block a user.

Way 1. Using the "Block user" option in a chat.

1. Open a chat.
2. In the upper right corner, tap the kebab menu icon .
3. Select Block user from the dropdown menu.

Way 2. Using the "Block user" option in a contact list.

1. In the upper left corner, tap the hamburger menu .
2. Navigate to Users.
3. Tap the Contacts tab.
4. Tap and hold a required user and then select Block user.

View blocked contacts

All blocked users are added to the "Blocked" list. To access the list:

1. In the upper left corner, tap the hamburger menu .
2. Tap Users.
3. Select the Blocked chip.

Unblock a contact

1. In the upper left corner, tap the hamburger menu .
2. Navigate to Users.
3. Select the Blocked chip.
4. Tap the unblock user icon next to the user you want to unblock.

Add a contact to the "Favorite" list

There are 2 ways to add a user to the "Favorite" list.

Way 1. Using the "Add to favorites" option in a chat.

1. Open a chat.
2. In the upper right corner, tap the kebab menu icon .
3. Select Add to Favorites from the dropdown menu.

Way 2. Using the "Add to favorites" option in a contact list.

1. In the upper left corner, tap the hamburger menu .
2. Navigate to Users.
3. Tap the Contacts tab.
4. Tap and hold a required user and then select Add to Favorites.

View favorite contacts

A user, marked as "favorite", is added to the "Favorite" list. To access the list:

1. In the upper left corner, tap the hamburger menu .
2. Tap Users.
3. Select the Favorites chip.

Remove a contact from the "Favorite" list

There are 2 ways to remove a contact from the "Favorite" list.

Way 1. Using the "Remove from favorites" option in a chat.

1. Open a chat.
2. In the upper right corner, tap the kebab menu icon .
3. Select Remove from favorites from the dropdown menu.

Way 2. Using the star icon in a contact list.

1. In the upper left corner, tap the hamburger menu .
2. Navigate to Users.
3. Select the Favorites chip.
4. Tap the star icon next to the user you want to remove from a "Favourite" list.

Contact groups

"Contact group" is an option for each user to group contacts according to individual requirements, for example for marketing purposes.

Create a contact group

1. In the upper left corner, tap the hamburger menu .
2. Navigate to Users.
3. Tap the plus icon and select New Group.
4. Give a contact group name.
5. Under the Participants section, tap the plus icon and select users you want to add to the group.
6. Tap Save.
7. Tap Create.

View your contact groups

1. In the upper left corner, tap the hamburger menu .
2. Navigate to Users.
3. Select the Groups tab.

Rename a contact group

1. In the upper left corner, tap the hamburger menu .
2. Navigate to Users > Groups.
3. Tap the kebab menu icon next to the contact group you want to edit.
4. Select Edit group from the dropdown menu.
5. In the Group Title field, type a new name.
6. Tap Apply*.

Add a user to a contact group

1. In the upper left corner, tap the hamburger menu .
2. Navigate to Users > Groups.
3. Tap the kebab menu icon next to the group where you want to add a new contact.
4. Select New Contact from the dropdown menu.
5. Tap the plus icon and then select people from your contact list.
6. Tap Apply*.

Remove a user from a contact group

1. In the upper left corner, tap the hamburger menu .
2. Navigate to Users > Groups.
3. Tap the kebab menu icon next to the group where you want to remove a contact.
4. Select Edit group from the dropdown menu.
5. Under the Participants section, tap a required user and then the cross icon on it.
6. Tap Apply*.

Delete a contact group

It is not possible to restore deleted contact groups.

1. In the upper left corner, tap the hamburger menu .
2. Navigate to Users > Groups.
3. Tap the kebab menu icon next to the group you want to delete.
4. Select Delete group from the dropdown menu.
5. When prompted, tap Delete confirming that you want to delete the group.