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Account Management

Updated till version 1.6.7.1

Install VNCtask Desktop Client

To install the VNCtask desktop client follow exactly the same procedure as that of installing the VNCtalk desktop client. Refer to the "VNClagoon Desktop Client Installation" section, for a step-by-step guide.

Create an account

  1. Click CREATE NEW ACCOUNT.

  2. Fill in all necessary information. First name, last name, email address and password are required.

  3. Click Register. You should receive the notification email containing a link to activate your account.
  4. Check your email address and confirm your registration.
  5. Enter your credentials in the labeled fields and click LOGIN.
  6. Review "Terms of Use" and click Accept at the bottom.
  7. Choose VNCtask from the VNClagoon start screen.

Change/ Remove the profile photo

You can upload a photo to set as your VNCtask profile picture.

  1. In the upper-right corner, click the profile icon.
  2. Select Profile menu option that opens.
  3. In the Profile modal window, click Upload Photo.

  4. Click Change, select a required photo/picture, and crop it.

    • If you want to remove the current profile photo/picture, click Remove.

  5. Click Save.

Change the password

You can change your password to protect your account from potential hacks. For security reasons, we recommend changing your password every 6 months.

  1. In the upper-right corner, click the profile icon.
  2. Select Change Password menu option that opens.
  3. Enter your current password and then the new password twice to confirm.
  4. Click APPLY.

Customize the language

It is possible to set 2 languages: English and German.

  1. In the upper-right corner, click the cogwheel icon and then General Settings.
  2. Select a required language from Language drop-down menu.
  3. Click Save.

Enable/ disable the global mute

The global mute allows to mute all notifications within VNCtask.

  1. In the upper-right corner, click the cogwheel icon and then General Settings.
  2. Switch the toggle on next to Global mute to enable the global mute.
  3. Click Save:

If you want to disable the global mute, switch the toggle off next to Global mute.

Enable/ disable the email notifications

If you want to receive emails about all changes within tasks, you can enable the email notifications.

  1. In the upper-right corner, click the cogwheel icon and then General Settings.
  2. Switch the toggle on next to Email notifications to enable the email notifications.
  3. Click Save.

If you want to disable the email notifications, switch the toggle off next to Email notifications.

Enable/ disable notifications for edited tasks

By default you should receive emails about all changes within tasks, which you edit. But if you want to disable this option, follow the steps below:

  1. In the upper-right corner, click the cogwheel icon and then General Settings.
  2. Scroll down. Switch the toggle off next to Disable notifications for my tasks.
  3. Click Save.

If you want to enable the option, you just need to switch the toggle on.

Enable 2 Factor Authentication

There are 2 ways to enable 2 Factor Authentication.

Do not uninstall "Google Authenticator" application before you have disabled 2 Factor Authentication for your account as you will need the OTP code from the application to disable 2 Factor Authentication.

Way 1. Using the QR code.

  1. Install "Google Authenticator" application in your smartphone:

    • For Android - use Play Store;
    • For iOS - use App Store.

  2. In VNCtask, click the cogwheel icon and then General Settings.

  3. Scroll down and switch the toggle on next to Enable 2 Factor Authentification. Then click Start Authenticator App.
  4. Open "Google Authenticator" application. Click Get started and click Scan a QR code.
  5. Scan the QR code from VNCtask.
  6. Tap ADD ACCOUNT in "Google Authenticator" application.
  7. Enter the OTP code from "Google Authenticator" application to OTP field in VNCtask and click Save. You should see the notification stating 2 Factor Authentification is successfully enabled.

Every time when you login to VNCtask, you should enter the OTP code from "Google Authenticator" application after entering the login credentials.

Way 2. Using a setup key.

  1. Install "Google Authenticator" application in your smartphone:

    • For Android - use Play Store;
    • For iOS - use App Store.

  2. In VNCtask, click the cogwheel icon and click General Settings.

  3. Scroll down and switch the toggle on next to Enable 2 Factor Authentification. Then click Start Authenticator App
  4. Click Can't scan the QR-Code. You should see your account name, secret key, and the key type.
  5. Open "Google Authenticator" application. Tap Get started and tap Enter a setup key.

  6. Fill in the fields in "Google Authenticator" application:

    • Account name - copy your account name from VNClagoon LIVE platform and paste into the field;
    • Your key - copy the secret key from VNClagoon LIVE platform and paste into the field;
    • Type of key - check the key type in VNClagoon LIVE platform and select it from the drop-down menu

  7. Tap Add in "Google Authenticator" application. You should see that your account has been added.

  8. Enter the OTP code from "Google Authenticator" application to OTP field in VNCtask and click Save. You should see the notification stating 2 Factor Authentification is successfully enabled.

Every time when you login to VNClagoon LIVE platform, you should enter the OTP code from "Google Authenticator" application after entering the login credentials.

Disable 2 Factor Authentication

  1. Click the cogwheel icon and click General Settings.
  2. Scroll down and switch the toggle off next to Enable 2 Factor Authentification.
  3. Click Save.

Access FAQ

  1. In the upper-right corner, click the cogwheel icon .
  2. Navigate to Help/Manual/FAQ > FAQ.

Access "User Manual"

If you need more information about VNCtask or need some instructions, you can access "VNCtask Web Client User Manual".

  1. In the upper-right corner, click the cogwheel icon .
  2. Navigate to Help/Manual/FAQ > Manual.

Contact VNC Service Desk

You can submit a support request at any time through VNC Service Desk. Adding a support request is a good option if:

  • You face any issues with your VNC Software
  • You want to report a bug
  • You have feature requests

To add a support request:

  1. In the upper-right corner, click the cogwheel icon and then VNC service desk:
  2. Click VISIT VNC SERVICE DESK.

  3. Fill in the fields:

    The fields with the asterisk are required.

    • Subject: Enter an appropriate name of the issue.
    • Project: Select the project where an issue occurs.
    • Customer: Select the customer.
    • Product: Select the product where an incident occurs or the problem is discovered.
    • Version: Select the version number of the application.
    • Impact: Select the impact area.
    • Urgency: Select the urgency level.
    • Used hardware type: Select a hardware type where an issue occurs.
    • Operating system: Select the operating system where an issue occurs.
    • Browser: Select the browser where an issue occurs.
    • Description: Enter a detailed description of an issue or recommendation. In your support request, try to provide as much detail as possible about the issue or recommendation.

  4. If you want to attach some file/screenshot - click BROWSE.

  5. Click Create.

Check VNCtask version

  1. In the upper-right corner, click the cogwheel icon .
  2. Click Version & Changelog.

Access "Terms of use"

A Terms of Service agreement provide details about relationship between VNClagoon products and apps and users. It sets forth clauses that embody the rules, requirements, restrictions and limitations that a user must agree to in order to use the VNClagoon products and apps.

  1. In the upper-right corner, click the cogwheel icon .
  2. Navigate to Legal notice > Terms of use.

Access "Data Privacy Policy"

Data Privacy Policy provides details about what type of information is collected and tracked on the website, how the information may be used, and with whom the information may be shared.

  1. In the upper-right corner, click the cogwheel icon .
  2. Navigate to Legal notice > Data Privacy:

Log out

  1. In the upper-right corner, click the profile icon.
  2. Click Logout.