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Advanced search

Updated till version 5.0.9

If you type #(TicketID), you will jump straight to the ticket. For example, if you type in #1000-01, and press the Enter button, you will be redirected to the ticket "#1000-01".

  1. Enter a search request in the search field.
  2. In the search field, click the down arrow .
  3. Determine where to search and check the box (-es) next to the particular category (-ies) such as Tickets, Projects, Resolutions, Wiki pages, etc.
  4. If you want to limit the search to open tickets or titles only, check the box next to Open issues only or Search titles only.
  5. Select one of the following options:

    • To exclude words in attachment content when searching, select Do not search attachments.
    • To include words in attachments when searching, select Search attachment filenames and descriptions.
    • To search words within attachments only, select Search attachments only.
  6. Click Apply.

Found results are highlighted in blue and categorized by issues, projects, resolutions, etc.

Refine your search results

The "Advanced search" option is a set of filters that allows you to narrow the scope of a search query to eliminate irrelevant information to help you find the exact content you're looking for.

  1. In the search field, click the advanced search icon to quickly go to the Advanced Search page.
  2. Enter a search request in the search field.
  3. Dropdown lists enable you to filter your results by Author, Status, Start date and Due date, Project, Assignee, and Priority.
  4. Determine which results to show first — New first or Oldest first.
  5. Click Apply.

Save found results as a template

  1. In the upper right corner, click the save icon .
  2. Fill in the Template Name field.
  3. Click Apply.
  4. Click the following to find the saved templates.