VNCmail FAQ¶

General Information¶

Q: What is VNCmail?
A: VNCmail is a full-featured mail application that offers messages, contacts, calendars, and attachments.
Furthermore, VNCmail integrates Blockchain technology to ensure the digital provenance of your emails by attaching a seal to each email in the form of a QR code that can be verified.

Q: Who is VNCmail for?
A: Due to the seamless integration within the VNClagoon suite, which includes VNCcalendar, VNCbriefcase, and VNCcontacts, VNCmail is particularly suitable for companies and organizations.

Q: What are the features that are included in VNCmail?
A: Some of the main features of VNCmail are:

Full-blown Email Features
Notifications
Settings & Customization
Offline Mode
Latest UI Technologies
Easy integration with other products

Q: Which web browsers are supported?
A: Current versions of Google Chrome/Chromium, Firefox-ESR, and Firefox Quantum are supported.

Q: Where is the mobile application available?
A: Android | iOS.

Preferences¶

Q: How do I change my VNCmail settings?
A: Use VNCmail Preferences to change options for the email accounts and for working with messages and mailboxes.

Navigate to the Preferences tab and then select one of the following:

Preference	Description
Main Preferences	Change preferences that range from the choice of the theme and language to the kinds of emails to include when you search.
Account Preferences	Add and remove your email accounts. Change settings for sent emails. Manage signatures and grant people (delegates) access to your account.
Mail Preferences	Change settings for composing, addressing, and responding to emails. Manage spam mail options.
Filters	Create filters, to for example automatically move emails from a specific sender to a defined email folder.
Signatures	Create signatures that can be automatically appended to the messages you send.
Out of Office	Customize auto-reply email messages.
Trusted Addresses	Manage the list of trusted email addresses.
Calendar	Select which day of the week Calendar starts with, customize the work week and hours, and change appointment settings.
Appointment Notifications	Set the notification email address.
Import/Export	Export all account data including messages and attachments, calendar data, and contact lists in all folders.
Sharing	Specify which items to share and the level of access.
Privacy	Enable 2 Factor Authentication.

Q: Can I turn off notifications for VNCmail Calendar?
A: Navigate to Preferences > Calendar. Under the Show reminders section, you can adjust push notifications or turn them on or off.

Q: Can I create a VNCmail signature?
A: You can add a signature in VNCmail with images, social icons, and more. The option is found in Preferences > Signatures.

Q: Can I automate an "Out of Office" reply in VNCmail?
A: You can use the "Out of Office" option to notify people that you won't be responding right away to their email messages.

Q: How do I enable/disable an "Out of Office" reply?
A: The option is found in Preferences > Out of Office. Refer to the "Enable an Out of Office reply" section for a step-by-step guide.

Account Management¶

Q: Where can I personalize my account and what options do I have here?
A: Navigate to Preferences > Main Preferences. Your main preferences let you customize some elements of VNCmail to your liking, including time zone, language, theme, compose direction, and other attributes. Refer to the "Main Preferences" section for a step-by-step guide.

Q: Where can I configure my account and what options do I have here?
A: Navigate to Preferences > Account Preferences. You can:

Update your account name
Change your default email account
Change your reply-to address
Add a signature to your emails
Delegate access to your account
Add/Delete an external email address
Add/Delete a persona

Refer to the "Account Preferences" section for a step-by-step guide.

Q: What languages are supported?
A: Currently, English and German are supported.

Email Management¶

Q: Can I recover my deleted VNCmail message?
A: When you delete a message, it remains in the trash for 30 days. After that time, it is impossible to recover the message.

Q: Can I customize my Reading Pane?
A: By default, VNCmail shows the reading pane to the right of the folders and messages, but you can change this. Refer to the "Customize the Reading Pane" section for a step-by-step guide.

Q: What type of file can be attached to an email message?
A: VNCmail allows you to send files along with your email messages. An attachment can be any type of file, including text documents, images, or videos.

Q: What size can the attachments have that I can send with VNCmail?
A: VNCmail lets you share files up to 7 MB in size.

Q: Can I snooze emails until later?
A: No, you can't postpone your emails.

Q: How do I organize VNCmail?
A: There are 6 ways to keep your mailbox organized and clean:

Add tags to every email you receive or send.
Create filters to manage your incoming and outgoing mail.
Star important emails.
Remove emails from your inbox.
Delete emails permanently.
Move emails to email folders and subfolders.

Q: How do I search for an email in VNCmail?
A: Use the search bar to type a name, subject, or phrase included in the email message you want to find. Select an option to refine or widen your search: Mail, Briefcase, or Calendar. If you need to search in shared items, toggle on Include shared items.

Q: How do I navigate VNCmail without a mouse?
A: You can navigate in VNCmail with keyboard shortcuts. To check the keyboard shortcuts, navigate to Preferences > Keyboard Shortcuts.

Email Composing, Sending, and Responding¶

Q: What are identities (personas) in VNCmail?
A: The "Add Persona" feature allows you to create a separate email identity to manage different types of emails. For instance, you can create a business persona for your business email and a personal persona for your personal email.

Q: Can I format my email message?
A: You can use formatting options to undo or redo changes, add bullet points, change your font, highlight or strikethrough text, and more.

Q: How do I send attachments/images with my VNCmail message?
A: You can attach images, files, contacts, emails, and many more items to your VNCmail messages. No matter where your documents are stored, VNCmail allows you to select whether to send the document as a traditional attachment or upload it to Briefcase and share a link to the file or folder. You can also set permissions on any folder sent from Briefcase that allows email recipients to view, edit, add, and remove them.

Q: Can I set up an automatic spell check in VNCmail?
A: After you have composed your text, you can turn on the spelling tool by clicking the spell icon located at the top of the message window. You will see spelling mistakes highlighted in yellow.

Q: What is the "Send & Seal" feature?
A: The Send & Seal feature means that every email you send will be sealed at its origin and secured by the blockchain. Only the participants of an email conversation protected in this way have access to these records, which can be reproduced and shared on demand by sharing the QR code of each message.

Q: Can I send multiple emails at once?
A: You can send the same email to multiple people, but you cannot send multiple emails to the same person at once.

Q: How can I enable Read Receipt?
A: You can enable the Read receipts feature for everyone who sends an email to you in Preferences > Mail Preferences. Under the Read Receipt section, select Always send a read receipt. Now when someone sends you an email message, you can view the message, and a small read notification will appear in the other person's text indicating the time you read the message.

Calendars & Appointments¶

Q: Can I share a calendar with someone?
A: You can share any calendar you created, and you can set different access permissions for each calendar.

Q: What can anyone do with full access permissions to my calendar?
A: Anyone with full access permissions to your calendar will be able to:

Respond to invitations
Create and edit appointments
Share your calendar with others
Receive emails about changes to your calendar
Delete your calendar

Q: What is the difference between appointments and meetings?
A: The main difference is that appointments do not include other people or resources, while meetings include other attendees and resources. When you create a meeting, you send an email invitation to the meeting participants. You can reschedule meetings and set up recurring meetings.

Q: How do I search for appointments/meetings?
A: You can use the following search criteria to search for appointments/meetings:

Search terms for Subject, Attendees, and Description
A specific time frame

You can use one of the options above or a combination of these options, and all calendars will be searched.

Q: How do I view my appointments/meetings?
A: To view the appointments in your Calendar, follow the steps below:

Once logged into VNCmail, navigate to the Calendar tab.
Open the Calendar view by selecting Day, Work week, Week, Month, or List from the dropdown menu on the upper right corner of your calendar page.

Refer to the "Change the calendar time period" section for a step-by-step guide.

Briefcases¶

Q: What is the VNCmail briefcase feature?
A: You can use the VNCmail briefcase to:

Save/Upload files to your VNCmail account, so you can access these files anytime you log in.
Share files with co-workers for collaboration.
Create VNCmail documents without the need for any other word processing software.

Q: Can I share files with co-workers for collaboration?
A: You can collaborate with co-workers using the VNCmail briefcase.

Simply share a briefcase folder, and members of your project team can:

Upload files
Download files
Check files in/out
Manage versions of files

Project team members can collaborate on files by checking a file out, making edits as needed, and checking the updated file back in.

While the file is checked out, users will see a lock icon. This prevents multiple users from making changes to the file simultaneously.