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Action Wheel

Quick Overview of the Action Wheel

Updated till version 4.0

The Action Wheel is a pop-up that provides access to various quick actions with the respective person and displays the contact information of the one. So, if you are working on a ticket in VNCproject and have a quick question, you can use the Action Wheel to send a chat message to the ticket creator and ask for details or confirm ticket requirements.

The "Action Wheel" can be used by clicking an avatar from any VNClagoon product you are subscribed to.

The following table outlines VNClagoon Action Wheel modules.

Module Description
VNCcontacts The Action Wheel displays detailed profile information of the selected person, such as a photo or contact details – and in case you have administrative or controlling permissions also account information or HR data. Furthermore, the tab “Activity” shows recent chats, emails, tickets, etc. related to this person. Thereby, you will see your latest interactions at a glance.
VNCtalk Chat The best and probably most efficient way to get in touch for a quick question is a VNCtalk chat message. You can select the VNCtalk chat icon directly in the Action Wheel and you will be connected with the respective person in VNCtalk for a 1-to-1 chat.
VNCtalk Audio/ Video Call You can start a VNCtalk Audio or Video Call from the Action Wheel, to discuss an issue, or you may go into more detail in a VNCtalk Screen Sharing session.
VNCtask If you are in a chat or in your email inbox and need to create a task for the other person (or a reminder for yourself) – go ahead and click on the VNCtask button. Just add some additional details, such as Task Name, Start and Due Date, Priority, Project, Description and assign the task.
VNCproject If the task resulting from your conversation or from the email is more complex, you can open our project management software VNCproject directly from the Action Wheel and create a ticket for your team member.
VNCmail You can also create an email from your Action Wheel and add more detailed information or add further recipients to address an issue.
Any integrated software You can integrate your software within VNClagoon – as a result, their software functionalities show up in the Action Wheel.