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VNCchannels FAQ

General Information

Q: What is a channel?
A: Channels are dedicated spaces where you can store information, share insights, and collaborate. Channels help you organize your work — you can create them for any project, topic, or team.

Q: How are public, private, intranet and extranet channels different?
A: There are 4 types of channels:

  • Public channels are viewable to anybody on your team. They can see the channel when they browse channels, and they can join the channel if they feel that the topic is relevant to them. Topics posted in a public channel can be searched by other members of the workspace.
  • Private channels are only visible to the specific members of that channel – it will not appear in the list of a team’s browsable channels. People must be added to a private channel by the author or moderator of the channel. Topics posted in a private channel can only be searched by members of that channel.
  • Extranet channels are viewable to all users of the same domain and connected IOM instances.
  • Intranet channels are only visible to users of the same domain and explicitly invited users.

Q: What services and functionalities does VNCchannels provide?
A: In VNCchannels you can:

  • Create new channels and manage them
  • Work with Topics
  • Subscribe to/ unsubscribe from public or private Channels or Topics
  • Archive / unarchive a Channel
  • Mute / unmute a Channel and customize notifications
  • Build interlinked texts by using the Smart Objects
  • Create mind maps with Topics and link them to each other
  • Schedule a date to publish the Topic


Q: What does subscribing mean on VNCchannels?
A: By subscribing to a particular channel on VNCchannels, you will receive instant notifications whenever new content from that channel appears.

Q: How do I find channels/ topics to subscribe to?
A: All members can browse and join public channels in their workspace. For a private channel, you must be added to it by an author or moderator of that channel.

Q: How do I know what channels/ topics I'm subscribing to?
A: See a list of channels/ topics you're subscribing to by clicking the Subscribed chip under the menu bar of the left sidebar.

Q: How do I know who is subscribing to my channels/ topics?
A: You can view a list of your subscribers by navigating to Channel/ Topic Info > Users.

Channels Management

Q: Can I edit a topic once I've posted it?
A: Once the topic is created and published, you can rename it, come up with a better description, change the topic type, upload a new header, disable comments or make the topic private, and more.

Q: Who reads channel updates?
A: If your channels/ topics are public, any team member who runs a search for a keyword may be able to see those channels/ topics. If you're hesitant to have some people read your updates, protect your channels/ topics to approve users and keep your updates out of search.

Q: Can I convert a public channel to a private?
A: You cannot convert a public channel into a private, extranet, or intranet channel and vice versa.

Q: How to browse files within a channel?
A: All documents and media are stored in the "Files" tab. You can view all files attached to the topics by navigating to Channel/ Topic Info > Files.

Q: How to join a channel?
A: A public channel is viewable to anybody on your team. If you want to join a private channel, you'll need to be added by one of the channel's authors or moderators.

Accesses and rights

Q: Who can create a channel?
A: By default, anyone who has the right to create channels can create both types of channels and topics. Rights and access are granted and revoked in the VNCdirectory.

Q: What are the Author, Moderator, and Participant capabilities?
A: Every member in Channels has a role, and each one has different permissions.

  • Authors. The person who creates a channel is the channel author and the channel author can directly add or remove people from it.
  • Moderators. Moderators are assigned by authors. They can edit a channel, restore a deleted channel, as well as add new users to a channel.
  • Participants. All the other users in the channel are considered participants. Participants have fewer capabilities than moderators or authors, but there's still a lot they can do.

The following table shows the capabilities available for each role:

Action Private channel author Private channel moderator Private channel participant
Delete private channel Yes No No
Unsubscribe from a channel Yes, if the moderator is assigned Yes, if the channel has the author Yes
Edit private channel Yes Yes No
Restore a deleted private channel Yes Yes No
Add members Yes Yes No
Create a topic Yes Yes Yes
Archive a channel Yes Yes Yes