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VNCtask App User Manual

The document is being updated.

Getting started

Install VNCtask App

For Android OS

  1. Go to Downloads page and scroll down till VNCtask.
  2. Tap Android icon:

  3. Download VNCtask.apk file and open it.

For iOS

  1. Go to Downloads page and scroll down till VNCtask.
  2. Tap iOS:

  3. Tap OK when you are suggested to open the link in external app.

  4. To install VNCtask App, tap GET and then tap Install.

Create an account

Before creating an account, ensure that you are using the proper URL. For this, click "Change server URL" on the login page, enter the appropriate URL, and click "Change".

If you have already had the account, just enter your credentials and tap LOGIN. If you need to register a new account, follow the steps below:

  1. Tap Register New Account:

  2. Fill in the fields and tap CREATE ACCOUNT. You should see the following notification:

    Account was successfully created. An email containing the instructions to activate your account was sent to <your_email_address>. In case you have not received an email, please check your spam folder, whether the email has not been accidentally recognized as SPAM.

  3. Search for the email with the instructions in your email, which you have specified while registering. To activate your account, tap the link, specified in the email. You should be redirected to VNClagoon login page - enter the credentials and tap LOGIN.

  4. Read "Terms Of Use" and tap ACCEPT otherwise your account will not be activated.

Change the profile photo

  1. Tap the hamburger menu:

  2. Tap the profile icon:

  3. Tap Upload Photo, then tap Change.

  4. Select required photo/image and tap the checkmark at the bottom.

Remove the profile photo

  1. Tap the hamburger menu:

  2. Tap the profile icon:

  3. Tap Remove.

Customize the language

It is possible to set 2 languages: English and German.

  1. Tap the hamburger menu:

  2. Tap General Settings and select required language from Language drop-down menu:

  3. Tap the checkmark at the bottom.

Enable/disable the global mute

  1. Tap the hamburger menu:

  2. Tap General Settings.

  3. To enable the global mute - switch the toggle on next to Global mute. To disable the global mute - switch the toggle off next to Global mute:

  4. Tap the checkmark at the bottom.

Enable/disable the email notifications

If you want to receive emails about all changes within tasks, you can enable the email notifications.

  1. Tap the hamburger menu:

  2. Tap General Settings.

  3. If you want to enable the email notifications - switch the toggle on next to Email notifications. If you want to disable the option - switch the toggle off next to Email notifications:

  4. Tap the checkmark at the bottom.

Enable/disable notifications for edited tasks

By default you should receive emails about all changes within tasks, which you edit. But if you want to disable this option, follow the steps below:

  1. Tap the hamburger menu:

  2. Tap General Settings.

  3. Switch the toggle off next to Disable notifications for my tasks:

  4. Tap the checkmark at the bottom.

Contact VNC Service Desk

  1. Tap the hamburger menu:

  2. Navigate to About -> VNC service desk.

  3. Tap VISIT VNC SERVICE DESK:

Access "Terms of use"

  1. Tap the hamburger menu:

  2. Navigate to About -> Legal notice.

  3. Tap Terms of use:

Access "Data Privacy Policy"

  1. Tap the hamburger menu:

  2. Navigate to About -> Legal notice.

  3. Tap Data Privacy:

Check VNCtask App version

  1. Tap the hamburger menu:

  2. Navigate to About -> Version & Changelog.

Log out

  1. Tap the hamburger menu:

  2. Tap Logout.

Tasks

Tasks are stored in corresponding sections:

To access the sections, tap the hamburger menu and tap Tasks. Or you can just select required section from the following drop-down menu:

Section Description
All tasks Contains all tasks.
New Contains newly created tasks. The tasks will be in this section until time is booked on them.
Open Contains only open tasks with "New" and "In progress" statuses.
Completed Contains only completed tasks with "Completed" status.
Assigned To Me Contains tasks, assigned to you.
Created By Me Contains tasks, created by you.
Today Contains tasks that have a due day today.
Tomorrow Contains tasks that have a due day tomorrow.
This Week Contains tasks that have a due date within the current week (Sunday to Saturday).
Tasks I watch Contains tasks, in which you are a watcher.
My overdue tasks Contains overdue tasks.

Numbers, which you can see next to each section, are the number of tasks in these sections.

Create a task

  1. Tap the plus icon at the bottom.
  2. Enter a task name to the field.
  3. To set a start date, tap Start date and select a day from the list. If you need to select another date, tap Pick start day, tap required date, and tap OK.
  4. To set a due date, tap Due date and select a day from the list. If you need to select another date, tap Pick start day, tap required date, and tap OK.
  5. To set a priority, tap Priority and tap required priority.
  6. To assign the task to a user, tap Assign User and tap required user.
  7. To add the task to a list, tap Lists and tap required list.
  8. To set an estimated time, tap Estimated time. Customize hours/minutes and tap the checkmark:

  9. To add a tag, tap Tags. Enter the tag name to the field and tap Enter. Then tap the checkmark:

  10. To add a location, tap Locations and tap required location.

  11. To add the task description, tap Description and enter the description. Then tap the checkmark:

  12. To add a watcher to the ticket, tap Watchers, tap required user and tap the checkmark:

  13. Finally tap the checkmark at the bottom. To check the created task, click the hamburger menu and tap Tasks. Then tap New or All tasks:

Edit a task

  1. Tap the following drop-down menu and select All tasks:

  2. Search for required task and tap it.

  3. Tap the pencil icon:

  4. Edit the task fields:

    • Priority - select required priority for the task;
    • Assigned to - select a user who you want to assign the task to;
    • Description - enter the task description;
    • Start date - select a start date for the task. If you want to select another date - tap **Pick start date, tap required date, and tap *OK;
    • Due date - select a due date for the task. If you want to select another date - tap **Pick due date, tap required date, and tap *OK;
    • Status - select required status: New, In progress, Completed;
    • Repeats -
    • Project - select a project, which the task is related to;
    • List - select a list, which the task is related to;
    • Location - select a location, which the task is related to;
    • Estimated time - set the time that you are going to spend on the task;
    • Done - select a percentage that coincides with the task implementation rate;
    • Add Tag - enter a tag name and tap the checkmark next to it;
    • ADD FIELDS - tap the option to add a reminder, attachment, URL, or watchers.
  5. Tap the checkmark ta the bottom.

Mark a task as completed

  1. Tap the following drop-down menu and select All tasks:

  2. Search for required task and tap it.

  3. Tap the following icon:

    After that you should see the task in Completed list. To access the list, tap the following drop-down menu and select Completed:

Duplicate a task

  1. Tap the following drop-down menu and select All tasks:

  2. Search for required task and tap it.

  3. Tap the following icon:

  4. Confirm that you want to duplicate the task - tap OK in the modal window. You should see that there are 2 same tasks in All tasks list.

Delete a task

If you delete a task, you will not be able to restore it.

  1. Tap the following drop-down menu and select All tasks:

  2. Search for required task, tap, and hold on it. Then tap the trash icon:

    Or you can tap the task and tap the trash icon:

  3. Confirm that you want to delete the task, tap DELETE in the modal window.

Change a task priority

There are 2 ways to change a task priority:

  • without opening a task;
  • with opening a task.

Way 1 - without opening a task:

  1. Tap the following drop-down menu and select All tasks:

  2. Search for required task, tap, and hold on it. Then tap the kebab menu and tap Change Priority:

  3. Tap required priority.

Way 2 - with opening a task:

  1. Tap the following drop-down menu and select All tasks:

  2. Tap the task and tap the pencil icon:

  3. Select required priority from Priority drop-down menu:

  4. Tap the checkmark at the bottom.

Change a task start/due date

There are 2 ways to change a task start/due date:

  • without opening a task;
  • with opening a task.

Way 1 - without opening a task:

  1. Tap the following drop-down menu and select All tasks:

  2. Search for required task, tap, and hold on it. Then tap the kebab menu and tap Change Start Date/Change Due Date:

  3. Select a day from the list. If you need to select another date, tap Pick start day/Pick due date, tap required date, and tap OK.

Way 2 - with opening a task:

  1. Tap the following drop-down menu and select All tasks:

  2. Tap the task and tap the pencil icon:

  3. Select required day from Start Date/Due date drop-down menu:

  4. Tap the checkmark at the bottom.

Assign a task

There are 2 ways to assign a task:

  • without opening a task;
  • with opening a task.

Way 1 - without opening a task:

  1. Tap the following drop-down menu and select All tasks:

  2. Search for required task, tap, and hold on it. Then tap the kebab menu and tap Change Assigned User:

  3. Search for required user and tap him/her.

Way 2 - with opening a task:

  1. Tap the following drop-down menu and select All tasks:

  2. Tap the task and tap the pencil icon:

  3. Select required user from Assigned to drop-down menu:

  4. Tap the checkmark at the bottom.

Add a watcher to a task

There are 2 ways to add a watcher to a task:

  • without opening a task;
  • with opening a task.

Way 1 - without opening a task:

  1. Tap the following drop-down menu and select All tasks:

  2. Search for required task, tap, and hold on it. Then tap the kebab menu and tap Add watchers:

  3. Search for required user and tap her/him.

  4. Tap the checkmark at the bottom.

Way 2 - with opening a task:

  1. Tap the following drop-down menu and select All tasks:

  2. Tap the task and tap the pencil icon:

  3. If there are no watchers yet in the task - tap ADD FIELDS at the bottom and tap Watchers in the modal window. If there is at least one watcher in a task - tap Add watchers:

  4. Search for required user and tap her/him.

  5. Tap the checkmark at the bottom twice.

Remove a watcher from a task

  1. Tap the following drop-down menu and select All tasks:

  2. Tap the task and tap the pencil icon:

  3. Scroll down till Watchers section and tap the cross icon next to the user, whom you want to remove from watchers:

  4. Confirm that you want to delete the user from watchers - tap DELETE in the modal window.

  5. Tap the checkmark at the bottom.

Add a tag to a task

  1. Tap the following drop-down menu and select All tasks:

  2. Tap the task and tap the pencil icon:

  3. Enter a tag name to Add Tag field and tap the checkmark next to it:

  4. Tap the checkmark at the bottom.

Change a tag for a task

  1. Tap the following drop-down menu and select All tasks:

  2. Search for required task, tap, and hold on it. Then tap the kebab menu and tap Change Tags:

  3. Search for required tag and tap it.

Remove a tag from a task

  1. Tap the following drop-down menu and select All tasks:

  2. Tap the task and tap the pencil icon:

  3. Scroll down till Tags section and tap the cross icon on a tag:

  4. Tap the chekmark at the bottom.

Change a list for a task

There are 2 ways to change a list for a task:

  • without opening a task;
  • with opening a task.

Way 1 - without opening a task:

  1. Tap the following drop-down menu and select All tasks:

  2. Search for required task, tap, and hold on it. Then tap the kebab menu and tap Change Lists:

  3. Search for required list and tap it.

Way 2 - with opening a task:

  1. Tap the following drop-down menu and select All tasks:

  2. Tap the task and tap the pencil icon:

  3. Enter required list name to List field:

  4. Tap the checkmark at the bottom.

Change a location for a task

There are 2 ways to change a location for a task:

  • without opening a task;
  • with opening a task.

Way 1 - without opening a task:

  1. Tap the following drop-down menu and select All tasks:

  2. Search for required task, tap, and hold on it. Then tap the kebab menu and tap Change Location:

  3. Search for required location and tap it.

Way 2 - with opening a task:

  1. Tap the following drop-down menu and select All tasks:

  2. Tap the task and tap the pencil icon:

  3. Enter required location name to Location field:

  4. Tap the checkmark at the bottom.

Change a task status

  1. Tap the following drop-down menu and select All tasks:

  2. Tap the task and tap the pencil icon:

  3. Select required status from Status drop-down menu:

  4. Tap the checkmark at the bottom.

Add a field to a task

It is possible to add the following fields: Reminder, Attachment, URL, Subtask, Watchers.

Reminder - the field allows to customize the reminder time.

Attachment - the field allows to upload a picture, video to a task. Also it allows to record a voice message.

URL - the field for entering an URL.

Subtask - the field is under development.

Watchers - the field allows to add watchers to a task.

  1. Tap the following drop-down menu and select All tasks:

  2. Tap the task and tap the pencil icon:

  3. Scroll down and tap ADD FIELDS:

  4. Tap required field.

Add a comment to a task

VNCtask offers comments on tasks. With this feature, you can trace the whole task. If you are tapping the send button without typing anything then you will face an error message. You can mention users by using @name and the mentioned user(s) will get a notification.

  1. Tap the following drop-down menu and select All tasks:

  2. Search for required task and tap it.

  3. Enter a comment to the following field in Comments section:

    You can also mention users by using @name and the mentioned user(s) will get a notification.

  4. Tap the paper plane icon.

Sort/filter tasks

You can sort/filter tasks by: due date, priority, task name, start date, status, created date.

  1. Tap the following drop-down menu and select All tasks:

  2. Tap Order/Filter drop-down menu and tap required option:

Attach a file/photo to a task

  1. Tap the following drop-down menu and select All tasks:

  2. Search for required task and tap it.

  3. Tap the pencil icon:

  4. If there are no attachments yet - tap ADD FIELDS at the bottom and tap Attachment in the modal window. If there is at least one attachment in a task - tap Add attachments:

  5. If you need to upload a file/photo - tap Upload file. If you need to take a photo - tap Take a photo.

  6. Tap the checkmark at the bottom.

Remove an attachment from a task

Lists

You can create individual lists to group tasks. Lists are stored in Lists section:

Numbers, which you can see next to each list, are the number of tasks in these lists.

Create a list

  1. Tap the hamburger menu:

  2. Tap Lists and tap the plus icon at the bottom.

  3. Enter a list name to the field and tap CREATE. You should see the created list in Lists:

Rename a list

  1. Tap the hamburger menu:

  2. Tap Lists, tap and hold on required list.

  3. Tap Rename:

  4. Rename the list and tap UPDATE.

Delete a list

If you delete a list, you will not be able to restore it.

  1. Tap the hamburger menu:

  2. Tap Lists, tap and hold on required list.

  3. Tap Delete:

  4. Confirm that you want to delete the list, tap DELETE in the modal window.

Tags

Check the tags list

You can check all tags in Tags section. To access the section, tap the hamburger menu and tap Tags:

Locations

You can add a location to a task and all related tasks will be grouped by the location in Locations section. To access the section, tap the hamburger menu and tap Locations:

Numbers, which you can see next to each location, are the number of tasks in these locations.vnc

Add a location

  1. Tap the hamburger menu:

  2. Tap Locations and tap the plus icon at the bottom.

  3. Enter a location name to the field and tap CREATE. You should see the created location in Locations section:

Rename a location

  1. Tap the hamburger menu:

  2. Tap Locations, tap and hold on required location.

  3. Tap Rename:

  4. Rename the location and tap UPDATE.

Delete a location

If you delete a location, you will not be able to restore it.

  1. Tap the hamburger menu:

  2. Tap Locations, tap and hold on required location.

  3. Tap Delete:

  4. Confirm that you want to delete the location, tap DELETE in the modal window.

"Advanced Search" option allows to search using different options and filters.

  1. To use "Advanced Search" option, tap the magnifier icon:

  2. Enter a request to the following field and click the filter icon:

    You should see the following options:

    • Search in Apps - allows to select required application for searching;
    • Search through - allows to set the search through all task fields or selected ones;
    • Create Date Range - allows to set the time range for searching;
    • Due Date Range - allows to set the due date for searching;
    • Assigned to - allows to set the search through assigned tasks;
    • Projects - allows to set the search through all projects or selected ones;
    • Lists - allows to set the search through all lists or selected ones;
    • Tags - allows to set the search through all tags or selected ones;
    • Locations - allows to set the search through all locations or selected ones;
    • Include Attachments - allows to set the search through file names and content;
    • Include closed tasks - allows to set the search through tasks with "Completed" status;
    • Save searches - allows to enable the option to save the search results.
  3. To apply an option, tap it, select required filter, and tap the checkmark at the bottom.

  4. Close the window with the options and tap Go.