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VNCcommander Web Client User Manual

Welcome to VNCcommander

VNCcommander is the central place you need to be perfectly organized. You can find, view and manage all your important messages, emails, chats, tasks, appointments and much more in 1 place!

VNCcommander has the following features:

  • stream view: showing all new items from the selected products (with a counter), such as new emails, upcoming tasks or appointments, new chat messages etc;

  • tags: tag all items across all products and filter items according to tags;

  • global search: search globally across all connected products, or in selected products or for tagged items, the search also includes attachments;

  • global user profile: access to your user profile from every VNC product;

  • creating new items across your subscribed products: create new tasks, mails, chat messages, etc. on the fly;

  • highly secure and GDPR compliant: it can be implemented on-premise as well as hosted in a datacenter of your choice.

To see more information - refer to "Product Description" page on our website.

Getting started

Quick overview of VNCcommander

Upload the profile photo

  1. Click the profile photo icon:

  2. Click Profile and click the profile photo icon again:

  3. Click Upload and select required photo/picture.

  4. Click Save.

Log out

  1. Click the profile photo icon:

  2. Click Logout.

Set the language

It is possible to set 2 languages: English and German.

  1. Click cogwheel icon:

  2. Navigate to Settings -> General settings.

  3. Select required language from Language drop-down menu and click Save.

Check VNCcommander version

  1. Click the cogwheel icon:

  2. Navigate Help -> App info.

Create a new incident for VNC service desk

In case any issues, you can create a corresponding incident for VNC service desk.

  1. Click cogwheel icon:

  2. Navigate Help -> VNC service desk.

  3. Fill in the fields. The fields with the asterisk are required.
  4. If you need to attach some file/screenshot - click BROWSE.
  5. Click Create.

Go to another VNC product

You can go to any VNC product from VNCcommander if you are subscribed for this product.

  1. Click the bento menu:

  2. Click required product.

Start the chat

You can start the chat with a user in VNCcommander. The chat in VNCcommander has the following quick preview:

But also you can open the chat in VNCtalk.

  1. Click + Create new:

  2. Click Chat:

  3. If you want to start the chat in VNCcommander - click Start chat. If you want to start the chat in VNCtalk - click Open in VNCtalk:

  4. Search for required user and click him/her.

Reply to a message in a chat

You can reply to a message directly in VNCcommander.

  1. Click VNCtalk:

  2. Find required message and click the following icon:

  3. Enter your reply and click Send button.

Copy a message in a chat

You can copy a message in VNCtalk chat directly in VNCcommander.

  1. Click VNCtalk:

  2. Find required message and click the following icon:

Compose a new email

You can compose a new email directly in VNCCommander. An email form has the following view:

But also you can open VNCmail and compose an email there.

  1. Click + Create new:

  2. Click Email.

  3. If you want to compose a new email in VNCcommander - just fill in an email form and click Compose. If you want to continue in VNCmail - click Open in VNCmail:

Reply to an email

You can reply to an email directly in VNCcommander.

  1. Click VNCmail:

  2. Find required email and click the following icon:

  3. Enter your reply and click Send.

Forward an email

You can also forward an email directly in VNCcommander:

Update the stream

If you want to update the stream, just click Update stream: