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Account Management

Quick overview of VNCfluid

VNCfluid is your 360° Dashboard, where you can see, filter, sort, search for, and get notified about any new events happening in your VNClagoon Suite. Such as: new chat messages, calls, emails, meetings, tickets, tasks, and more. Every morning, when you log in to VNClagoon, you'll see your most important urgent items at a glance.

After you have logged in, you are taken to the start page of VNCfluid which consists of the following sections:

  1. App Selection Menu/ Sidebar: Located in the upper left corner, click the hamburger menu icon to reveal the menu that lets you access various VNClagoon apps, available for your account.

  2. Dashboard: The central section in the VNCfluid user interface. The following options are available in the Dashboard:

    • Greeting module: The module is used to display the number of urgent tickets and work availability for today and greet you after signing on.
    • Manage capacity module: You can customize working hours for each day.
    • Urgent items module: The module displays which items are the most critical.
    • Recent activity module: The module gives you quick access to all applications of VNClagoon you are subscribed to. Applications including VNCmail, VNCtask, VNCtalk, VNCcalendar, and VNCproject are located in the dashlets and can be started with one click to send an email, update the task list or invite to a video conference.
    • Dashlet customization: Located in the upper right corner of the "Recent Activity" module, click the dashlet customization icon to customize which dashlets will be displayed in your Dashboard.

  3. Search: Click the search bar to search for chat messages, meetings, emails, tasks, tickets, and more.

  4. Notification Center: The Notification Center shows your notification history, allowing you to see what you have missed.
  5. Contact list: Click the notebook icon to reveal the right sidebar and see all contacts in your organization. You can also create multiple contact groups for different purposes.
  6. Profile Menu: The personal menu guides you to your profile information and the help functions. The dropdown menu also provides you an option to log out of VNCfluid.
  7. Settings: The settings menu guides you to your settings.

View profile information

  1. In the upper right corner, click the profile icon.
  2. Select Profile from the dropdown menu.

Buttons (1) that launch some actions in a corresponding application:

  • Create a ticket
  • Create a task

The profile section (2) displays general information about you:

  • Contact info. Contact шnformation includes your full name, birthdate, timezone, company, contact information, etc.
  • HR data. HR data includes information like marital status, private email, engagement type, etc.
  • Account details. Account data includes your profile name, security encryption type, projects, and more.

Change profile photo

You can add a profile photo or change your current one.

  1. In the upper right corner, click the profile icon.
  2. Select Profile from the dropdown menu.
  3. Click the pencil icon .
  4. Click Upload and select an image from your device and crop it.
  5. Click Done.

Access Help Center

  1. In the upper right corner, click the profile icon.

  2. Navigate to Help and select one of the following options:

    • App info. The version number of VNCfluid you're using.
    • User Manual. A comprehensive user guide providing step-by-step instructions on how to use VNCfluid.
    • VNC Service Desk. Adding a support request.
    • FAQ. Answers to basic questions about VNCfluid.

  1. In the upper right corner, click the profile icon.

  2. Navigate to Help and select one of the following options:

    • Terms of use. A "Terms of Service" agreement provides details about the relationship between VNClagoon and users. It sets forth clauses that embody the rules, requirements, restrictions, and limitations that a user must agree to use the VNClagoon applications.
    • Data privacy policy. Data Privacy Policy provides details about what type of information is collected and tracked on the website, how the information may be used, and with whom the information may be shared.

Log out

  1. In the upper right corner, click the profile icon.
  2. Select Log out from the dropdown menu.