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VNCchannels Web/Desktop Client User Manual

Updated till 2.0 version

Channels

VNCchannels is a collaborative space where you can store data, structure information by topics, and generate knowledge. With the right people and information in one place, teams can share ideas, come to conclusions, reach decisions and move forward with a common purpose.

Each channel looks as follows:

  1. The figure displays the number of unread topics in the channel. The picture is the channel avatar.
  2. The channel name and description.
  3. The left figure displays the number of unread topics and the right figure displays the total number of topics in the channel.

Public, private, intranet, and extranet channels

You cannot convert a public channel into a private, extranet, or intranet channel and vice versa.

Public channels are available to all registered users who get the link to a channel. If you need a smaller, specific audience for a particular subject, you can use a private channel. Intranet channels are for collaborating with domain users while extranet channels are for collaborating with users of the same domain and connected IOM instances.

There are 4 types of channels: Public, Private, Extranet, and Intranet.

Public channel is viewable to everyone in your organization. Every registered user can see the channel when they browse channels, and they can join the channel if they feel that the topic is relevant to them.

  • They are open to all registered users and topics posted are searchable by others.
  • Everyone with a link can browse and join public channels.
  • Public channels are those with the following icon on the avatar.

Private channel is visible to invited users. It will not appear in the list of browsable channels.

  • These are for discussions that shouldn’t be open to all users, so you must be invited to join one to view it.
  • Private channels are those with a lock icon on the avatar.

Extranet channel is for collaborating with users of the same domain and connected IOM instances.

  • They are only accessible to users of the same domain and connected IOM instances.
  • Extranet channels are those with the following icon on the avatar.

Intranet channel is for collaborating with domain users.

  • They are only accessible to users within the same domain and explicitly invited users.
  • Intranet channels are those with the following icon on the avatar.

Channel roles and permissions

Every user has a role, each with its own level of permissions and access.

There are three channel roles: Author, Moderator, and Member. Their privileges are as follows:

  • Author: The user who created the channel. The owner has the most editing privileges in the channel, including assigning roles and deleting the channel. There can be only one channel owner. The feather icon indicates an author. A user with this badge is an Author.
  • Moderator: Someone who has joined the channel and has been given certain editing privileges. There can be multiple channel moderators. A user with this badge is a Moderator.
  • Member: Someone who has joined the channel. There can be multiple channel members. A user without a badge is a Member.

The following table outlines what actions Authors, Moderators, and Members can perform in public, private, intranet, and extranet channels.

Action Author Moderator Member
Channels
See the list of channel participants Yes Yes Yes
Subscribe to the channel Yes Yes Yes
Unsubscribe from a channel Yes if the moderator is assigned Yes if the channel has the author Yes
View channel info Yes Yes Yes
Edit a channel Yes Yes No
Copy a link Yes Yes Yes
Send a channel link Yes Yes Yes
Pin/unpin a channel Yes Yes Yes
Add a channel to favorite Yes Yes Yes
Mute a channel Yes Yes Yes
Download a file Yes Yes Yes
Delete a channel Yes Yes No
Restore a deleted channel Yes Yes No
Delete a channel permanently Yes Yes No
Archive/ unarchive a channel Yes Yes No
Add new members Yes Yes No
Manage roles in a channel Yes Yes (Note: A moderator cannot update an author’s role) No
Remove a user from a channel Yes Yes (Note: A moderator cannot remove an author) No
See profiles of channel members Yes Yes Yes
Grant access to private topics Yes Yes No
Subchannels
Add a subchannel Yes Yes Yes
Edit a subchannel Yes Yes No
Delete a subchannel Yes Yes No
Topics
Create a topic Yes Yes Yes
Relate a topic Yes Yes Yes
Comment a topic Yes Yes Yes
Mention a user Yes Yes Yes
Like a topic Yes Yes Yes
Add a file to a topic Yes Yes No

Filter channels

VNCchannels has the following chips to filter channels:

  • All channels. This is the place where you can find all the channels: public, private, favorite, and channels you create and are subscribed to.
  • Public. The chip is used to filter all the channels that are available for public viewing.
  • Private. The chip is used to filter all the channels that are available only for a specific audience.
  • iOM. The chip is used to filter all the iOM channels you subscribe to.
  • Subscribed. The chip is used to filter all the channels you are subscribed to.
  • Favorites. The chip is used to filter all the channels you mark as "favorite".
  • My channels. The chip is used to filter all the channels you created.

Grant access to a private channel

Only Channel Author can grant access to private channels.

A channel author will have to approve participation requests before someone can join the channel. If a user is not a participant in the private channel, they will not be able to access that private channel. Clicking the private channel’s URL will result in a “Request access” screen:

  • If a user is granted a private topic’s access in a private channel to which the user does not already have access, the user will get access to both: the private channel and the private topic.
  • All public and private topics along with the private channel should hide from the user if revoked private channel’s access by the author or unsubscribed from the private channel from the user’s end.

To grant access to a private channel, do the following:

  1. Hover the pointer over a required channel and click the kebab menu icon .
  2. Select Channel info from the dropdown menu.
  3. Click the Users tab.
  4. Under the PENDING EXTERNAL USERS APPROVAL section, you can see a list of access requests. Click the checkmark icon next to the user you want to add to the channel.
  5. The private channel in the channel listing will appear immediately when the request will be approved. The user will be notified via notifications about the granted access.

Once a channel author has granted someone access, they can access that channel’s resources, add comments, and create a new topic.

Create a channel

  1. Open Channels.
  2. Click the plus icon and then Create new channel.
  3. Enter a channel name in the Channel name field.
  4. Click a camera icon to add the image for the channel. Click UPLOAD, select an image from your device, crop it, and click Done.
  5. (Optional) Add the channel description in the Channel description field.

  6. Under the Channel type section, select the required type of channel.

    • Public - if you want all users of VNCtalk to see the channel;
    • Private - if you want only the channel users to see the channel;
    • Extranet - if you want all internal (who are in your team/ organization) and external users (who are not in your team/ organization) to see the channel;
    • Intranet - if you want only the domain users to see the channel.

  7. Under the Subscribe invitation section, click Invite Users.

  8. Select a required role for user(s): Moderator or Participant:
  9. Search or scroll through the list of existing users and click a required user.
  10. Once done, click Save.
  11. Under the Tags section, select a tag from the appeared list or create a new one.
  12. Click CREATE.

You should see the created channel in the channels list.

Access channel information

There are 2 ways to access channel information.

Way 1. From the list of channels.

  1. Hover the pointer over a required channel and click the kebab menu icon .
  2. Select Channel info from the dropdown menu.

Way 2. From the channel home page.

  1. Open a channel.
  2. Click the kebab menu icon in the upper right corner of the channel top menu.
  3. Select Channel Info from the dropdown menu.

Info screen options available in channels:

  • Add a user to the channel
  • Update the channel image

The information available in channels:

Add a user to a channel

Only Channel Author and Channel Moderator can add users to channels.

  1. Hover the pointer over a required channel and click the kebab menu icon .
  2. Select Channel Info from the dropdown menu.
  3. In the right sidebar, click the plus icon .
  4. In the Subscribe Invitation box that opens, select a required role for user(s): Moderator or Participant.
  5. Select or search for a required user(s) and click it.
  6. Click SAVE.

If you go to the Users tab, you should see that the user is in the list:

Change a user's role

Only Channel Author and Channel Moderator can change the role that's assigned to a user.

You can change the role that’s assigned to a user.

  1. Hover the pointer over a required channel and click the kebab menu icon .
  2. Select Channel info from the dropdown menu.
  3. In the right sidebar, go to the Users tab.
  4. Hover the pointer over a required user and click the kebab menu icon .

  5. Select one of the following options from the dropdown menu:

    • Make a moderator
    • Make a regular user

  6. When prompted, click CONFIRM confirming that you want to assign a new role to the user.

Remove a user from a channel

Only Channel Author and Channel Moderator can remove users from channels.

There are 2 ways to delete a user from a channel.

Way 1. From the "Users" tab.

  1. Hover the pointer over a required channel and click the kebab menu icon .
  2. Select Channel Info from the dropdown menu.
  3. Go to the Users tab.
  4. Hover the pointer over a required user and click the kebab menu icon .
  5. Select Remove User from the dropdown menu.

Way 2. From the channel home page.

  1. Hover the pointer over a required channel and click the kebab menu icon .
  2. Select Channel Info from the dropdown menu.
  3. In the right sidebar, click the plus icon .
  4. In the Subscribe Invitation box that opens, click the cross icon on a required user.
  5. Click SAVE.

Create a subchannel

Subchannels allow you to intelligently organize related channels. For example, a Marketing channel might have Content Marketing, Digital Marketing, and Brand Strategy as sub-channels.

There are 3 ways to create a subchannel.

Way 1. From the list of channels.

  1. Hover the pointer over a required channel and click the kebab menu icon .
  2. Select Add a subchannel from the dropdown menu.
  3. Enter a channel name in the Channel name field.
  4. Click an avatar icon to add the avatar photo for the channel. Click UPLOAD, select an image from your device, crop it, and click Done.
  5. (Optional) Add the channel description in the Channel description field.

  6. Under the Channel type section, select the required type of channel.

    • Public - if you want all users of VNCtalk to see the channel;
    • Private - if you want only the channel users to see the channel.

  7. Under the Subscribe invitation section, select one of the following options:

    • If you need to add new members to the channel, click Invite users and repeat steps 8 through 10 from the "Create a channel" subsection.
    • If you need to inherit users from the parent channel, click Inherit users.

  8. Under the Tags section, select a tag from the appeared list or create a new one.

  9. Click CREATE.

You should see the created subchannel under the SUB CHANNELS section on the channel home page.

Way 2. From the channel home page.

  1. Open a channel.
  2. Click the kebab menu icon in the upper right corner of the channel top menu.
  3. Select Add a subchannel from the dropdown menu.
  4. The further steps are the same as for the first way of creating a subchannel.

Way 3. Using the plus icon.

  1. Open a channel.
  2. Under the SUB CHANNELS section, click the plus icon.
  3. The further steps are the same as for the first way of creating a subchannel.

Pin a channel

Some channels deserve to be prioritized and viewed at a glance.

The pin channel feature allows you to pin specific channels to the top of your channels list so you can quickly find them. You can select up to 5 channels to pin at once.

There are 2 ways to pin a channel.

Way 1. From the list of channels.

  1. Hover the pointer over a required channel and click the kebab menu icon .
  2. Select Pin a channel from the dropdown menu.
  3. To unpin a channel, hover the pointer over a required channel and click the kebab menu icon and then Unpin channel.

Way 2. Using the "Pin a channel" menu option.

  1. Open a channel.
  2. Click the kebab menu icon in the upper right corner of the channel top menu.
  3. Select Pin a channel from the dropdown menu.
  4. To unpin a channel, click the kebab menu icon again and then Unpin channel.

You should see the pin icon next to the channel.

Add a channel to the "Favorite" list

You can mark channels as favorites to make them easy to find.

There are 2 ways to add a channel to favorites.

Way 1. From the list of channels.

  1. Hover the pointer over a required channel and click the kebab menu icon .
  2. Select Add to Favorites from the dropdown menu.
  3. To remove a channel from the "Favorites" list, hover the pointer over a required channel, and click the kebab menu icon and then Remove from Favorites.

Way 2. From the channel home page.

  1. Open a channel.
  2. Click the kebab menu icon in the upper right corner of the channel top menu.
  3. Select Add to Favorites from the dropdown menu.
  4. To remove a channel from the "Favorites" list, click the kebab menu icon again and then Remove from Favorites.

You can view your favorite channels by navigating to Favorites via the left navigation bar, where you will see a list of channels you've marked as a favorite.

Edit a channel

Only Channel Author and Moderator can edit channels information.

There are 2 ways to edit a channel.

Way 1. From the list of channels.

  1. Hover the pointer over a required channel and click the kebab menu icon .
  2. Select Edit channel from the dropdown menu.
  3. Update the channel information and click UPDATE.

Way 2. From the channel home page.

  1. Open a channel.
  2. Click the kebab menu icon in the upper right corner of the channel top menu.
  3. Select Edit channel from the dropdown menu.
  4. Update the channel information and click UPDATE.

There are 2 ways to copy a channel link.

Way 1. From the list of channels.

  1. Hover the pointer over a required channel and click the kebab menu icon .
  2. Select Copy link from the dropdown menu.

Way 2. From the channel home page.

  1. Open a channel.
  2. Click the kebab menu icon in the upper right corner of the channel top menu.
  3. Select Copy link from the dropdown menu.

Subscribe to a channel

There are 2 ways to subscribe to a channel.

Way 1. From the list of channels.

  1. Hover the pointer over a required channel and click the kebab menu icon .
  2. Select Subscribe to the channel from the dropdown menu.
  3. To unsubscribe from the channel, hover the pointer over a required channel, click the kebab menu icon and then Unsubscribe from the channel.

Way 2. From the channel home page.

  1. Open a channel.
  2. Click the kebab menu icon in the upper right corner of the channel top menu.
  3. Select Subscribe to the channel from the dropdown menu.
  4. To unsubscribe from the channel, click the kebab menu icon again and then Unsubscribe from the channel.

Mute a channel

There are 2 ways to mute a channel.

Way 1. From the list of channels.

  1. Hover the pointer over a required channel and click the kebab menu icon .
  2. Select Mute channel from the dropdown menu.
  3. To unmute the channel, hover the pointer over a required channel, click the kebab menu icon and then Unmute channel.

Way 2. From the channel home page.

  1. Open a channel.
  2. Click the kebab menu icon in the upper right corner of the channel top menu.
  3. Select Mute channel from the dropdown menu.
  4. To unmute the channel, click the kebab menu icon again and then Unmute channel.

There are 2 ways to send a channel link.

Way 1. From the list of channels.

  1. Hover the pointer over a required channel and click the kebab menu icon .
  2. Select Send to from the dropdown menu.
  3. In the Send to box that pops up, enter the name of the person you want to forward a channel to or choose from the suggested account list.
  4. You have the option to add a comment to your message.
  5. Click Send.

Way 2. From the channel home page.

  1. Open a channel.
  2. Click the kebab menu icon in the upper right corner of the channel top menu.
  3. Select Send to from the dropdown menu.
  4. In the Send to box that pops up, enter the name of the person you want to forward a channel to or choose from the suggested account list.
  5. You have the option to add a comment to your message.
  6. Click Send.

You should see the notification stating Link sent.

Archive a channel

Only Channel Author and Moderator can archive/ unarchive channels at any time. Regular users can still visit an archived channel, but won't be able to make any changes in that channel.

Archiving channels allows you better organize and visualize channels. When you archive a channel, it will no longer appear in your Channels list.

  • Archiving a channel doesn't delete the channel.
  • You will not receive notifications for archived channels unless you're mentioned or replied to.

There are 2 ways to archive a channel.

Way 1. From the list of channels.

  1. Hover the pointer over a required channel and click the kebab menu icon .
  2. Select Archive channel from the dropdown menu.
  3. Click ARCHIVE to confirm that you want to archive the channel.

Way 2. From the channel home page.

  1. Open a channel.
  2. Click the kebab menu icon in the upper right corner of the channel top menu.
  3. Select Archive channel from the dropdown menu.
  4. Click ARCHIVE to confirm that you want to archive the channel.

Access an archived channel list

After you archive the channel, it will be available in the "Archive" list. To access it:

  1. Click Channels.
  2. In the upper right corner, click the avatar icon.
  3. Select Archive channels from the dropdown menu.
  4. Click Channels tab. You will see a list of archived channels.

Unarchive a channel

  1. Click Channels.
  2. In the upper right corner, click the avatar icon.
  3. Select Archive channels from the dropdown menu.
  4. Click Channels tab.
  5. Hover the pointer over the channel you want to unarchive, and click the kebab menu icon .

  6. Select Unarchive channel from the dropdown menu.

  7. Click UNARCHIVE to confirm that you want to unarchive the channel.

The unarchived channel should be available in the list of channels.

Delete an archived channel

Only Channel Author and Moderator can delete an archived channel.

Deleting a channel is permanent, so make sure that you proceed with caution.

  1. Click Channels.
  2. In the upper right corner, click the avatar icon.
  3. Select Archive channels from the dropdown menu.
  4. Click Channels tab.
  5. Hover the pointer over the channel you want to delete, and click the kebab menu icon .

  6. Select Delete channel from the dropdown menu.

  7. Click YES to confirm that you want to delete a channel.

Move a channel to trash

Only Channel Author and Moderator can delete channels.

There are 2 ways to move a channel to trash.

Way 1. From the list of channels.

  1. Hover the pointer over a required channel and click the kebab menu icon .
  2. Select Move to trash from the dropdown menu.

You will see the notification stating *"The channel moved to trash successfully"

Way 2. From the channel home page.

  1. Open a channel.
  2. Click the kebab menu icon in the upper right corner of the channel top menu.
  3. Select Move to trash from the dropdown menu.

Access a trash

After you move the channel to the trash, it will be available in the "Trash" list. To access it:

  1. Click Channels.
  2. In the upper right corner, click the avatar icon.
  3. Select Trash from the dropdown menu.
  4. Click Channels tab. You will see a list of channels moved to the trash.

Restore a channel

Only Channel Author and Moderator can restore channels.

  1. Click Channels.
  2. In the upper right corner, click the avatar icon.
  3. Select Trash from the dropdown menu.
  4. Click Channels tab. You will see a list of channels moved to the trash.
  5. Hover the pointer over the channel you want to restore, and click the kebab menu icon .

  6. Select Restore channel.

You should see the notification stating Channel Restored. The channel should be available in the list of channels.

Delete a channel

Only Channel Author and Moderator can delete channels.

Deleting a channel is permanent, so make sure that you proceed with caution.

  1. Click Channels.
  2. In the upper right corner, click the avatar icon.
  3. Select Trash from the dropdown menu.
  4. Click Channels tab. You will see a list of channels moved to the trash.
  5. Hover the pointer over the channel you want to delete, and click the kebab menu icon .

  6. Select Delete channel completely.

  7. Click YES to confirm that you want to delete a channel.

IOM channels

IOM channels create a space where you can connect with people from another organization. Only the users of the same and connected IOM instances can access the channels. An administrator of your organization can get in contact with an administrator of another organization and link them to your organization through VNCdirectory.

You might want to use an IOM channel if you want to collaborate with people who are all members of separate companies. For example, people from another company who all work on different aspects of the same product could use IOM channels to collaborate.

IOM channels are those with the following icon on the avatar.

Create an IOM channel

Only registered users with the necessary permission can create IOM channels. The ability to create IOM channels can be managed at the organizational level.

The person who creates an IOM channel becomes the Author and only the Author and Moderators can directly add or remove people from it. (The Author can assign more than one Moderator.) An IOM channel author can add anyone from the organization to an IOM channel they created. Members of an IOM channel have a secure space, and when new members are added, they can see all topics in that IOM channel.

  1. Open Channels.
  2. Click the plus icon and then Create new channel.
  3. Enter a name and description for your channel.
  4. (Optional) Click the camera icon and select the picture for your channel.
  5. Under the Channel type section, select the Extranet.
  6. Under the Subscribe invitation section, click Invite Users.
  7. Type the names of the people in the same and connected IOM instances you want to add to the channel or select from the list.
  8. Click Save.
  9. (Optional) Under the Tags section, select a tag from the appeared list or create a new one.
  10. Click Create.

Find and subscribe to IOM channels

  1. Type a keyword into the search box above a list of channels.
  2. When results appear, click the IOM chip.
  3. To open a channel, click it.
  4. Click the SUBSCRIBE button.

Topics

Topics are articles or blog posts that can be created using various content types.

  • Topic (regular) is a generic article that can contain a wide variety of content such as text, images, files, videos. It is similar to a blog post.
  • Video Topic is for adding a video as the main object in a topic. The video can be uploaded as a file or linked from a video service (Youtube, Vimeo, etc.). Furthermore, you can add a description that explains the video or gives additional information.
  • Analysis topic is a special type of topic, which has similar functionalities as a regular topic content type, but serves a different purpose. An analysis topic is a condensation of e.g. research texts, fact finding documents or comprehensive studies and has the goal to deliver a concise version of something, especially a text.

The topic author can @mention specific users within a topic text or in comments. The topic author can schedule the topic's publish date/ time.

Public and private topics

By default, anyone within a team/ organization can create both types of topics. Rights and access are granted and revoked in the VNCdirectory.

When you create a new topic, you can choose it to be public or private according to the topic’s purpose.

  • Public topic is visible to any members of the team. Any member can subscribe to a public topic by selecting a topic displayed on the channel home page.
  • Private topic is only visible to its participants. Only the participants of the private topic can see the private topic on the channel home page.

Filter topics

Filters allow you to narrow the scope of a search query to eliminate irrelevant information to help you find the topic you're looking for.

  1. Click one of the following chips to sort the topics by state or type:

    • All topics. This is the place where you can find all the topics within the channel: public, private, favorites, and channels you create and are subscribed to.
    • Unread. This chip is used to filter all unread topics.
    • Regular. This chip is used to filter all regular topics.
    • Video. This chip is used to filter all video topics.
    • Analysis. This chip is used to filter all analysis topics.

  2. To get more specific search results, click Filter.

  3. Check the box next to the filter you want to apply.
  4. Click the Sort by arrow and select the attribute you want to sort topics by.
  5. Click the Group by arrow and the attribute you want to group topics by.
  6. Click Apply.

Change the view of topics

Topics can be displayed in 3 ways: Grid, Tile, and Table.

  1. Open a channel.
  2. Click the grid icon , tile icon , or table icon and select a required view.

Grant access to a private topic

Private topic authors will have to approve participation requests before someone can subscribe to the topic. If a user is not a participant in the private topic, they will not be able to access that topic. Clicking the private channel’s URL will result in a “Request access” screen:

  • The person who creates a private topic is the private topic author and the private topic author can directly add or remove people from it. * Participants of a private topic have a secure conversation space, and when new participants are added, they can see the topic on the channel home page.
  • If a user is granted a private topic’s access in a private channel to which the user does not already have access, the user will get access to both: the private channel and the private topic.

To grant access to a private topic, do the following:

  1. Open a topic.
  2. Click the kebab menu icon next to the topic's name and then Topic info.
  3. Click the Users tab.
  4. Under the PENDING EXTERNAL USERS APPROVAL section, you can see a list of access requests. Click the checkmark icon next to the user you want to add to the topic.
  5. The private topic on the channel home page will appear immediately when the request will be approved. The user will be notified via notifications about the granted access.

Create a text topic

  1. Open a channel you want to create a topic for.

  2. Click the plus icon and then Create new topic.

    • Click CREATE A TOPIC if it is a new channel and there are no topics.
    • Click the plus icon if there is at least 1 topic in the channel.

  3. Type a name and description.

  4. From the Topic type dropdown menu, select Regular topic.

  5. Click Upload to upload the topic header from your device.

  6. From the Channel dropdown menu, select a channel you want to create a topic for.

  7. (Optional) In the Tags field, enter a tag name or select a tag from the existing list.

  8. Under the Publishing settings section, choose an option:

    • Schedule Topic if you want to schedule the publication and expiry dates of the video topic.
    • Disable comments if you want to disable comments for the video topic.
    • Private if you want to make the video topic visible only for particular users.

  9. Under the Files section, click Upload to add attachments to the topic.

  10. Under the Related topic section, click the plus icon and search for a related topic.

    • You can also click the kebab menu icon and then Add related topic.

  11. Choose an option:

    • PUBLISH to publish the topic in the channel.
    • SAVE AS DRAFT to save the topic as a draft. The topic will be visible in the Unpublished section in the channel.

Create a video topic

  1. Open a channel you want to create a topic for.

  2. Click the plus icon and then Create new topic.

    • Click CREATE A TOPIC if it is a new channel and there are no topics.
    • Click the plus icon if there is at least 1 topic in the channel.

  3. Type a name.

  4. From the Topic type dropdown menu, select Video topic.

  5. Choose an option:

    • Add embedded video if you want to add the video URL.
    • Drop or select a video if you want to select the video from your device.

  6. Under the Thumbnail section, click Thumbnail to choose an image to be displayed in your video posts when your video isn't playing.

  7. The further steps are the same as for creating a text topic. Refer to the "Create a text topic" section, for a step-by-step guide.

Create an analysis topic

  1. Open a channel you want to create a topic for.

  2. Click the plus icon and then Create new topic.

    • Click CREATE A TOPIC if it is a new channel and there are no topics.
    • Click the plus icon if there is at least 1 topic in the channel.

  3. Type a name and description.

  4. From the Topic type dropdown menu, select Analysis topic.
  5. The further steps are the same as for creating a text topic. Refer to the "Create a text topic" section, for a step-by-step guide.

Create a private topic

  1. Open a channel you want to create a topic for.

  2. Click the plus icon and then Create new topic.

    • Click CREATE A TOPIC if it is a new channel and there are no topics.
    • Click the plus icon if there is at least 1 topic in the channel.

  3. Type a name and description.

  4. From the Topic type dropdown menu, select one of the options.
  5. (Optional) In the Tags field, enter a tag name or select a tag from the existing list.
  6. Under the Publishing settings section, check the box next to Private.
  7. Click Invite Users and select the names of those you'd like to invite.
  8. Click Publish.

Schedule a topic

  1. Open a channel you want to create a topic for.

  2. Click the plus icon and then Create new topic.

    • Click CREATE A TOPIC if it is a new channel and there are no topics.
    • Click the plus icon if there is at least 1 topic in the channel.

  3. Type a name and description.

  4. From the Topic type dropdown menu, select one of the options.
  5. (Optional) In the Tags field, enter a tag name or select a tag from the existing list.
  6. Under the Publishing settings section, check the box next to Schedule Topic.
  7. Set the publish date and then click the checkbox at the bottom.
  8. Set the expiry date and then click the checkbox at the bottom. The topic expires at the end of the specified day.
  9. Click Schedule.

Publish a draft topic

  1. Open a channel you created a topic for.
  2. Click Unpublished.
  3. You should see a list of draft topics. Open a required one and then Publish in the upper right corner.
  4. When prompted, click YES confirming that you want to publish a draft topic.

You will see the notification stating "Topic published successfully".

Access topic information

There are 2 ways to access topic information.

Way 1. From the channel home page.

  1. Open a channel where a required topic is located.
  2. Click the kebab menu on a required topic.
  3. Select Topic info from the dropdown menu.

Way 2. From the topic page.

  1. Open a topic.
  2. Click the kebab menu icon next to the topic's name and then Topic info.

Info screen options available in topics:

  • Add a user to the topic
  • Edit the topic information

The information available in topics:

Edit a topic

You can edit an existing topic. You might need to do this if you want to correct or add additional information to an existing topic page.

There are 2 ways to edit the topic.

Way 1. From the channel home page.

  1. Open a channel where a required topic is located.
  2. Click the kebab menu on a topic you want to edit.
  3. Select Edit topic from the dropdown menu.
  4. Edit the topic information.
  5. Click UPDATE.

Way 2. From the topic page.

  1. Open the topic you want to edit.
  2. Click the kebab menu next to the topic's name and then Edit the topic.
  3. Edit the topic information.
  4. Click UPDATE.

The Related topic option can be used to relate multiple topics about the same idea.

  • Once you add the related tickets, they will appear in the Related Topics section.
  • The related topics section is visible on both the original topic and the related one.
  • Clicking on the related topic will open the topic in a modal window.

There are 2 ways to relate a topic.

Way 1. From the topic page.

  1. Open a topic.
  2. Under the Related topics section, click the plus icon to relate an existing topic.
  3. Start typing in the input field, for example, an. The suggestion list will show all topics with the letter an somewhere inside their names.
  4. To get more specific search results, filter results by state, date, type, user, and author.
  5. Click the topic you want to relate to the topic.

Way 2. By using the "Topic info" menu option.

  1. Open a topic.
  2. Click the kebab menu icon next to the topic's name and then Topic info.
  3. Click the Info tab.
  4. Under the Related topic section, click the plus icon and search for a required topic.

There are 2 ways to remove a related topic.

Way 1. From the topic page.

  1. Open a topic.
  2. Under the Related topics section, hover the pointer over the topic you want to remove and click the kebab menu icon .
  3. Select Remove from the dropdown menu.

Way 2. By using the "Topic info" menu option.

  1. Open a topic.
  2. Click the kebab menu icon next to the topic's name and then Topic info.
  3. Click the Info tab.
  4. Under the Related topic section, click the kebab menu icon next to the topic you want to remove.
  5. Select Remove from the dropdown menu.

There are 2 ways to copy a topic link.

Way 1. From the channel home page.

  1. Open the channel where a required topic is located.
  2. Click the kebab menu icon on the topic you want to copy.
  3. Select Copy link from the dropdown menu.

You should see the notification stating Link copied to the clipboard. You can now paste the copied message to chat.

Way 2. From the topic page.

  1. Open a topic.
  2. Click the kebab menu icon next to the topic's name and then select Copy link.

Subscribe to a topic

There are 2 ways to subscribe to a topic.

Way 1. From the channel home page.

  1. Open a channel where a required topic is located.
  2. Click the kebab menu icon on the topic you want to subscribe to.
  3. Select Subscribe to the topic from the dropdown menu.
  4. To unsubscribe from the topic, click the kebab menu icon again and then select Unsubscribe from the topic.

Way 2. From the topic page.

  1. Open a topic.
  2. Click the kebab menu icon next to the topic's name and then select Subscribe to the topic.
  3. To unsubscribe from the topic, click the kebab menu icon again and then select Unsubscribe from the topic.

Mark a topic as read/ unread

There are 2 ways to mark a topic as read/ unread.

Way 1. From the channel home page.

  1. Open a channel where a required topic is located.
  2. Click the kebab menu icon on the topic you want to mark as read/ unread.
  3. Select Mark as read/ unread from the dropdown menu.

Way 2. From the topic page.

  1. Open a topic.
  2. Click the kebab menu icon next to the topic's name and then select Mark as read/ unread.

Forward a topic

There are 2 ways to forward a topic.

Way 1. From the channel home page.

  1. Open the channel where a required topic is located.
  2. Click the kebab menu icon on the topic you want to forward to.
  3. Select Send to from the dropdown menu.
  4. Enter the name of the person you want to forward a topic to or choose from the suggested account list.
  5. You have the option to add a comment to your message.
  6. Click Send.

Way 2. From the topic page.

  1. Open a topic.
  2. Click the kebab menu icon next to the topic's name and then select Send to.
  3. Enter the name of the person you want to forward a topic to or choose from the suggested account list.
  4. You have the option to add a comment to your message.
  5. Click Send.

Move a topic to another channel

You can move only topics created by you.

There are 2 ways to move a topic to another channel.

Way 1. From the channel home page.

  1. Open the channel where a required topic is located.
  2. Click the kebab menu icon on the topic you want to move to another channel.
  3. Select Move to channel from the dropdown menu.
  4. Enter the name of the channel you want to move a topic to or choose from the suggested channel list.
  5. Click MOVE.

You should see the notification stating "Topic moved to "Test" Channel".

Way 2. From the topic page.

  1. Open a topic.
  2. Click the kebab menu icon next to the topic's name and then select Move to channel.
  3. Enter the name of the person you want to forward a topic to or choose from the suggested account list.
  4. Click MOVE.

Archive a topic

You can archive only topics created by you.

There are 2 ways to archive a topic.

Way 1. From the channel home page.

  1. Open a channel where a required topic is located.
  2. Click the kebab menu icon on the topic you want to archive.
  3. Select Archive Topic from the dropdown menu.
  4. When prompted, click ARCHIVE confirming that you want to archive a topic.

Way 2. From the topic page.

  1. Open a topic.
  2. Click the kebab menu icon next to the topic's name and then select Archive Topic.
  3. When prompted, click ARCHIVE confirming that you want to archive a topic.

Access an archived topic list

After you archive the topic, it will be available in the "Archive" list.

  1. Click Channels.
  2. In the upper right corner, click the avatar icon.
  3. Select Archive channels from the dropdown menu.
  4. Click Topic tab. You will see a list of archived topics.

Unarchive a topic

There are 2 ways to unarchive the topic:

Way 1. From the topic home page.

  1. Click Channels.
  2. In the upper right corner, click the avatar icon.
  3. Select Archive channels from the dropdown menu.
  4. Click the Topic tab.
  5. Click the kebab menu on the topic you want to unarchive.
  6. Select Unarchive Topic from the dropdown menu.

The topic will be unarchived to the channel from which it was archived.

Way 2. From the topic page.

  1. Open the topic you want to unarchive.
  2. Click the UNARCHIVE button.

Clone an archived topic

There 2 ways to clone an archived topic.

Way 1. From the topic home page where you can find all the archived topics.

  1. Click Channels.
  2. In the upper right corner, click the avatar icon.
  3. Select Archive channels from the dropdown menu.
  4. Click the Topic tab.
  5. Click the kebab menu on the topic you want to clone.
  6. Select Clone Topic from the dropdown menu.

All cloned topics are saved as drafts and stored under the Unpublished section.

Way 2. From the topic page.

  1. Open the topic you want to clone.
  2. Click the kebab menu icon and then select Clone Topic.

Move a topic to trash

There are 2 ways to move a topic to trash.

Way 1. From the channel home page.

  1. Open the channel where a required topic is located.
  2. Click the kebab menu icon on the topic you want to move to trash.
  3. Select Move to trash from the dropdown menu.

You should see the notification stating Move to trash.

Way 2. From the topic page.

  1. Open a topic.
  2. Click the kebab menu icon next to the topic's name and then select Move to trash.

Access a trash

After you move the topic to the trash, it will be available in the "Trash" list.

To access a trash list:

  1. In the upper right corner, click the avatar icon.
  2. Select Trash from the dropdown menu.
  3. Click Topics tab. You will see a list of topics moved to the trash.

Restore a topic moved to trash

There are 2 ways to restore a topic.

Way 1. From the topic home page where you can find all topics moved to trash.

  1. In the upper right corner, click the avatar icon.
  2. Select Trash from the dropdown menu.
  3. Click Topics tab. You will see a list of topics moved to the trash.
  4. Click the kebab menu on a topic you want to restore.
  5. Select Restore Topic from the dropdown menu.

You should see the notification stating Topic Restored. The topic should be available on the channel detail page.

Way 2. From the topic page.

  1. On the Trash page, open a topic you want to restore.
  2. Click the kebab menu icon next to the topic's name and then select Restore Topic.

Delete a topic

Deleting a topic is permanent, so make sure that you proceed with caution.

There are 2 ways to delete a topic.

Way 1. From the trash page.

  1. In the upper right corner, click the avatar icon.
  2. Select Trash from the dropdown menu.
  3. Click Topics tab. You will see a list of topics moved to the trash.
  4. Click the kebab menu on a topic you want to delete permanently.
  5. Select Delete Topic Completely from the dropdown menu.
  6. When prompted, click YES to confirm that you want to delete a topic.

Way 2. From the topic page.

  1. On the Trash page, open a topic you want to restore.
  2. Click the kebab menu icon next to the topic's name and then select Delete Topic Completely.
  3. When prompted, click YES to confirm that you want to delete a topic.

Clone a topic

If you ever need to create a duplicate of a topic, there’s no need to do everything manually. Cloning enables you to duplicate a topic, copying over most information from a topic like the subject and description fields and more.

In the cloning process, the following information from the original topic is automatically cloned Topic name, Topic description, Type, Header, Attachments, Channel, Related topics. Additionally, all publishing settings are saved.

  • The prefix Copy is automatically added to the name of a cloned topic.
  • All cloned topics are saved as drafts and stored under the Unpublished section.
  • You can remove the Copy prefix, add additional information, or publish a cloned topic by selecting the Edit topic menu option.

There are 2 ways to clone a topic.

Way 1. From the channel home page.

  1. Open the channel where a required topic is located.
  2. Click the kebab menu icon on the topic you want to clone.
  3. Select Clone Topic from the dropdown menu.
  4. When prompted, click YES to confirm that you want to clone the topic.

Way 2. From the topic page.

  1. Open a topic.
  2. Click the kebab menu icon next to the topic's name and then select Clone Topic.
  3. When prompted, click YES to confirm that you want to clone the topic.

Add a comment to a topic

You can add a comment to a topic if comments are not disabled for it.

There are 2 ways to add a comment to the topic.

Way 1. Using the message icon.

  1. Open a topic.
  2. Click the message icon on the topic. You will be redirected to the "Comments" section.
  3. Enter a comment in the New Comment field.
  4. Click SEND.

Your comment should be visible under the topic.

Way 2. Using the "+ Comments" button.

  1. Open a topic.
  2. Scroll down to the "Comments" section and click the + Comment button.
  3. Enter a comment in the New Comment field.
  4. Click SEND.

Like a topic

There are 2 ways to like a topic.

Way 1. From the channel home page.

  1. Open the channel where a required topic is located.
  2. Click the like button on the topic and it will turn red, confirming that you've liked the post.

Way 2. From the topic page.

  1. Open a topic.
  2. Click the like button on the topic and it will turn red, confirming that you've liked the post.

Smart objects

The Smart Objects used in Analysis Topics are in particular:

  • Smartlink is an object that contains links to various objects (channels, topics, comments, chats, emails, files, broadcasts, tasks) within VNClagoon. A Smartlink can also contain multiple links.
  • Highlight is an object that highlights and emphasizes text (one word or a phrase) that is of specific importance to the author.
  • Sticky note is an object that allows to add a meta comment to a selected word or phrase. A sticky note may have 6 colors.
  • Reference is an object delivering further information inside a topic article about source documents, quotes or background information. The in-text references or citations are placed next to the text that is paraphrased or quoted. The full details of all references are shown as a list of numbered footnotes at the end of the article, similar as in Wikipedia.

Add a sticky note

While creating a topic, you can add a meta-comment to a selected word or phrase. The following icon indicates a sticky note.

To add a sticky note, do the following:

  1. Highlight a required word/ phrase and select Sticky note.
  2. In the Sticky Note box that opens, enter your text. You can format a text, add an image, attach a video, or insert a link. You can also change the background color.
  3. Click Create.

Edit a sticky note

You can change the appearance of a sticky note or edit its content.

  1. Click the kebab menu on a required topic and then Edit topic.
  2. Click the sticky note.
  3. In the Sticky Note box that opens, click the pencil icon at the top right.
  4. Edit the text of your sticky note or change the note background color.
  5. Click Update.

Delete a sticky note

  1. Click the sticky note.
  2. In the Sticky Note box that opens, click the trash bin icon at the top right.

You will see the notification stating "Sticky note deleted successfully."

The "Add a smartlink" option is available for all topic types.

While creating a topic, you can add a smartlink to a selected word or phrase. The following icon indicates a smartlink.

To add a smartlink, do the following:

  1. Highlight a required word/ phrase and select Smartlink.
  2. In the Smartlink box that opens, enter a search request in the search field and press Enter. You will see results from channels, topics, and comments.

  3. To get more specific search results, click the down arrow and select the area where you want to search:

    • Everywhere. The system provides results that are collected from channels, topics, and comments.
    • Channels, topics, broadcasts, chats, files, comments. The system provides results that are collected from channels, topics, or comments respectively.

  4. Customize the filters.

    • Unread. If you click it, the system will search for unread channels, topics, and comments;
    • Starred. If you click it, the system will search for starred channels, topics, and comments;
    • Archived. If you click it, the system will search for archived channels and topics;
    • All times. If you click it, you will be able to apply a required date to search;
    • Type. If you click it, you will be able to apply a required type of channel/ topic to search in it;
    • User. If you click it, you will be able to apply a required user to search in the channel/ topic;
    • Author. If you click it, you will be able to apply a required author to search in the channel/ topic;

  5. Click a required result and then Add.

  1. Open a required topic.
  2. Click the smartlink.
  3. In the Smartlink box that opens, click the trash bin icon at the top right.

Add a highlight

The "Add a highlight" option is available only if you select an analysis topic type.

While creating a topic, you can highlight and emphasizes text (one word or a phrase) that is of specific importance to the author. The following icon indicates a highlight.

To add a highlight, do the following:

  1. Highlight a required word/ phrase and select Highlight.
  2. You will see the notification stating "Highlight created successfully".

Edit a highlight

You can edit the content of the highlight.

  1. Open a required topic.
  2. Click the highlight.
  3. In the Smart Object box that opens, hover the pointer over the highlight you want to edit and click the pencil icon next to it.
  4. Edit the text of your highlight.
  5. Click the checkmark icon.

Delete a highlight

  1. Click the highlight.

  2. In the Smart Object box that opens, hover the pointer over the highlight you want to delete and click the trash bin icon next to it.

  3. Click Save.

Add a reference

The "Add a smartlink" option is available only if you select an analysis topic type.

While creating a topic, you can add a reference to a selected word/ phrase/ sentence. References are indicated in your text with numbers and placed at the bottom of the page.

To add a reference, do the following:

  1. Highlight a required word/ phrase/ sentence and select Reference.
  2. Type the reference text.
  3. Click Create.

You will see the notification stating "Reference created successfully".

Files

Attach a file to a topic

It is possible to upload only 5 files at once.

There are 2 ways to upload a file to a topic:

Way 1. From the channel home page.

  1. Open a channel where a required topic is located.
  2. Click the kebab menu icon on the topic to which you want to attach a file.
  3. Select Add files from the dropdown menu.
  4. Select the required files.

You should see the notification stating "File uploaded! Click here to check".

All uploaded files are visible in the Attachments section under the topic.

Way 2. From the topic page.

  1. Open a topic to which you want to add a file.
  2. Click the kebab menu and then Add files.
  3. Select the required files.

Access files

All attached images/ documents/ videos are stored in the "Files" tab. To access files for a channel:

  1. Hover the pointer over the channel and click the kebab menu icon .
  2. Select Channel info from the dropdown menu.
  3. Click the Files tab.

Files that you attach to the topic are stored under the Attachments section at the lower of a topic. You can also access files for a topic by clicking the kebab menu icon > Topic info > Files.

Here you can find all sent image(s)/ video (s)/ document(s) by entering the keyword in the search field.

When you search, you have these options:

Perform bulk actions on a file

To perform an action on multiple files in one go, do the following:

  1. Hover the pointer over the channel and click the kebab menu icon .
  2. Select Channel info.
  3. Click the Files tab.
  4. Hover the pointer over the required files and tick it.

  5. Select one of the following options:

Change the view of files

Files can be displayed in two ways - list or tiles. To change the view of files:

  1. Hover the pointer over the channel and click the kebab menu icon.
  2. Select Channel info.
  3. Click the Files tab.

  4. Click or to change to the view you want to see.

File preview

Preview a media file

Media files are opened in a media previewer. You can click the left and right arrows to navigate through all files shared in the respective channel/ topic. The action menu allows forwarding media to a different chat, downloading it, or emailing a file to a friend.

Forward a media file

  1. Click an image to open it.
  2. In the top menu, click Forward.
  3. Search for or select a chat you want to forward an image to and click it.
  4. Click Send.

Download a media file

  1. Click an image to open it.
  2. In the top menu, click Download.

Copy a media file

  1. Click an image to open it.
  2. In the top menu, click the kebab menu icon and then Copy to clipboard. It will copy the media link to a clipboard. You can now paste the copied link to another chat and send it.

Email a media file to a friend

  1. Click an image to open it.
  2. In the top menu, click the kebab menu icon and then Email to a friend.
  3. Enter an email address in the field.
  4. Click Send.

Delete a media file

  1. Click an image to open it.
  2. In the top menu, click the kebab menu icon and then Delete.
  3. When prompted, click Delete to confirm that you want to delete a file.