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VNChannels Web/Desktop Client User Manual

Updated till 1.4 version

Channels

Channels are objects that can contain Topics of various content types. Channels have the purpose to gather and structure Topics e.g. of related subjects in the same place. Social Channel is a special case of a Channel that does not contain the regular Topic content types but Social content only.

VNCchannels has the following chips to filter channels:

Name Description
#all channels This is the place where you can find all the channels: public, private, favorites, and channels you are subscribed to.
#public The chip is used to filter all the channels that are available for a public viewing.
#private The chip is used to filter all the channels that are available only for a specific audience.
subscribed The chip is used to filter all the channels you are subscribed to.
#favorites The chip is used to filter all the channels you mark as "favorite".

Each channel looks as follows:

Where:

Number Description
1 The figure displays the number of unread topics in the channel. The picture is the channel avatar.
2 The channel name.
3 The left figure displays the number of unread topics and the right figure displays the total number of topics in the channel.

"Social" channel is created for an organization automatically.

If you click a channel, you should see the following:

Where:

Number Description
1 Filter drop-down menu with different options to search for topics.
2 The chip is used to filter all topics.
3 The chip is used to filter all unread topics.
4 The chip is used to filter all text topics.
5 The chip is used to filter all video topics.
6 The chip is used to filter all analysis topics.

Create a channel

Only Channels Moderator can create channels.

  1. Click Channels:

  2. Click the plus icon and click Create new channel:

  3. Enter a channel name to Channel name field. If you want to add the avatar photo for the channel, click the avatar icon:

    Then click UPLOAD, select required photo/image, and click DONE.

  4. Add the channel description to Channel description field if you want.

  5. Select required type of the channel in Channel type block:

    • Public - if you want all users of VNCtalk to see the channel;
    • Private - if you want only the channel users to see the channel.
  6. To add user(s) to the channel, click Invite users:

  7. Select required role for user(s): Moderator or Participant:

  8. Click required user(s) or use the search field to find required user(s).

  9. Click SELECT. Add a tag name to Tags field if you want or select it from the appeared list.
  10. Click CREATE. You should see the created channel in the channels list:

    Or you can click #public or #private tab depending on which type of the channel you have created - public or private:

Search for a channel

  1. Click Channels:

  2. Enter the channel name to the following search field and click Enter:

    You can check all found results in #Channels:

    The results are highlighted in blue.

Pin a channel

If you want a channel to be in the first place in the channels list, you can pin it:

  1. Click Channels:

  2. Search for required channel and hold the pointer over it.

  3. Click the kebab menu next to the channel and click Pin channel:

    Or you can click the channel, then click the kebab menu and click Pin channel:

    You should see the pin icon next to the channel:

Unpin a channel

  1. Click Channels:

  2. Search for required channel and hold the pointer over it.

  3. Click the kebab menu next to the channel and click Unpin channel:

    Or you can click the channel, then click the kebab menu and click Unpin channel:

Add a channel to "Favorite" list

  1. Click Channels:

  2. Search for required channel and hold the pointer over it.

  3. Click the kebab menu next to the channel and click Add to Favorites:

    Or you can click the channel, then click the kebab menu and click Add to Favorites:

    The channel will be available in #favorites tab:

Remove a channel from "Favorite" list

  1. Click Channels:

  2. Click #favorites tab:

  3. Search for required channel and hold the pointer over it.

  4. Click the kebab menu next to the channel and click Remove from Favorites:

    Or you can click the channel, then click the kebab menu and click Remove from Favorites:

    The channel will not be available in #favorites tab anymore.

Edit a channel

Only Channels Moderator can edit channels information.

  1. Click Channels:

  2. Search for required channel and hold the pointer over it.

  3. Click the kebab menu next to the channel and click Edit channel:

    Or you can click the channel, then click the kebab menu and click Edit channel:

  4. Update the channel information and click UPDATE.

  1. Click Channels:

  2. Search for required channel and hold the pointer over it.

  3. Click the kebab menu next to the channel and click Copy link:

    Or you can click the channel, then click the kebab menu and click Copy link:

Subscribe/unsubscribe to/from a channel

  1. Click Channels:

  2. Search for required channel and hold the pointer over it.

  3. Click the kebab menu next to the channel and click:

    • Subscribe to the channel:

    • Unsubscribe from the channel:

    Or you can click the channel, then click the kebab menu and click:

    • Subscribe to the channel:

    • Unsubscribe from the channel:

Mute/unmute a channel

  1. Click Channels:

  2. Search for required channel and hold the pointer over it.

  3. Click the kebab menu next to the channel and click:

    • Mute channel:

    • Unmute channel:

    Or you can click the channel, then click the kebab menu and click:

    • Mute channel:

    • Unmute channel:

Add a user to a channel

Only Channels Moderator can add users to channels.

  1. Click Channels:

  2. Search for required channel and click it.

  3. Click the kebab menu and click Channel info:

  4. Click the plus icon:

  5. Select required role for user(s): Moderator or Participant:

  6. Click required user(s) or use the search field to find required user(s).

  7. Click SAVE. If you click Users tab, you should see that the user is in the list:

Remove a user from a channel

Only Channels Moderator can remove users from channels.

  1. Click Channels:

  2. Search for required channel and click it.

  3. Click the kebab menu and click Channel info:

  4. Click the plus icon:

  5. Click the cross button on required user:

  6. Click SAVE.

  1. Click Channels:

  2. Search for required channel and hold the pointer over it.

  3. Click the kebab menu next to the channel and click Send to:

    Or click the channel, then click the kebab menu and click Send to:

  4. Use the search field to search for required user. Then click the user.

  5. Click SEND.

Archive a channel

Only Channels Moderator can archive channels.

  1. Click Channels:

  2. Search for required channel and hold the pointer over it.

  3. Click the kebab menu next to the channel and click Archive channels:

    Or you can click the channel, then click the kebab menu, and click Archive channels:

  4. Confirm that you want to archive the channel, click ARCHIVE in the modal window. After you archive the channel, it will be available in "Archive" list. To access it, click the avatar icon and click Archive channels:

    And click Channels tab:

Unarchive a channel

Only Channels Moderator can archive channels.

  1. Click Channels:

  2. Click the avatar icon and click Archive channels:

  3. Click Channels tab:

  4. Use the search field to search for the channel, which you want to unarchive.

  5. Hold the pointer over the channel, click the kebab menu and click Unarchive channel:

    Or you can just click the following icon:

  6. Confirm that you want to unarchive the channel, click UNARCHIVE. The unarchived channel should be available in the list of channels.

Delete a channel

Only Channels Moderator can delete channels.

  1. Click Channels:

  2. Search for required channel and hold the pointer over it.

  3. Click the kebab menu next to the channel and click Delete channels:

  4. Confirm that you want to delete the channel, click DELETE in the modal window. You should see the following notification:

    Channel deleted

Topics

Topics are articles or blog posts that can be created using various Content Types:

You can create 3 topics types:

  • Topic (regular) is a generic article that can contain a wide variety of content such as text, images, files, videos. It is similar to a blog post.
  • Video Topic is for adding a video as the main object in a Topic. The video can be uploaded as a file or linked from a video service (Youtube, Vimeo...). Furthermore, you can add a description that explains the video or gives additional information.
  • Analysis topic - is a special type of topic, which has similar functionalities as a regular topic content type, but serves a different purpose. An analysis topic is a condensation of e.g. research texts, fact finding documents or comprehensive studies and has the goal to deliver a concise version of something, especially a text. The Smart Objects used in Analysis Topics are in particular:

  • Smartlink is an object that contains links to various objects (Channels, Topics, comments, chats, emails, files, broadcasts, tasks…) within VNClagoon. A Smartlink can also contain multiple links.

  • Highlight is an object that highlights and emphasizes text (one word or a phrase) that is of specific importance to the author.
  • Stickynote is an object that allows to add a meta comment to a selected word or phrase. A stickynote may have 6 colors.
  • Reference is an object delivering further information inside a Topic article about source documents, quotes or background information. The in-text references or citations are placed next to the text that is paraphrased or quoted. The full details of all references are shown as a list of numbered footnotes at the end of the article, similar as in Wikipedia.

The Topic author can add task and workflow functions to any Topic content type, such as priority, due date, assignee, etc. These task and workflow functions can also be added to a word or phrase within a Topic.

The Topic author can @mention specific users within a Topic text or in Comments. The Topic author can schedule the Topic's publish date/time.

Create a text topic in a channel

  1. Click Channels:

  2. If it is a new channel and there are no topics, click the channel and click CREATE A TOPIC:

    If there is at least 1 topic in the channel, click the plus icon and click Create new topic:

  3. Enter a topic name in Topic name field.

  4. Ensure that Topic type is selected in Type drop-down menu:

  5. Enter the topic text in Topic description field. The field supports mentions and tags. To mention somebody, use @. To add a tag, use #.

  6. To upload a picture/photo/file, click the following icon:

  7. To attach a video, click the following icon:

    Then enter the video URL in the field and click Save.

  8. To set the topic header, you can:

    • click Upload and select required header:

    • click the arrow icon and select one of the suggested header patterns. There are 12 header patterns:

  9. Select a channel where you want to create the topic from Channel drop-down menu.

  10. Enter a tag name in Tags field or select a tag from the existing list.
  11. To disable comments for the topic, tick Disable comments checkbox.
  12. To make the topic visible only for particular users, tick Private checkbox. Then click Invite users:

    Search for required users and click them. Finally, click SAVE at the bottom.

  13. To upload a file, click Upload:

  14. To add a related topic, click the plus icon:

    Or you can click the kebab menu and click Add related topic:

    Search for a related topic.

  15. To preview the topic, click Preview:

  16. To publish the topic, click PUBLISH. To save the topic as a draft, click SAVE AS DRAFT:

    If you click PUBLISH, the topic will be published in the channel. If you click SAVE AS DRAFT, the topic will be visible in Unpublished section in the channel, for example:

Create a video topic in a channel

  1. Click Channels:

  2. If it is a new channel and there are no topics, click the channel and click CREATE A TOPIC:

    If there is at least 1 topic in the channel, click the plus icon and click Create new topic:

  3. Enter a topic name in Topic name field.

  4. Select Video topic from Type drop-down menu:

  5. To add a video, click:

    • Add embedded video - to add the video URL.
    • Drop or select a video - to select the video.

    Topic description field supports mentions and tags. To mention somebody, use @. To add a tag, use #.

  6. Select a channel where you want to create the topic from Channel drop-down menu.

  7. Enter a tag name in Tags field or select a tag from the existing list.
  8. Customize the checkboxes in Publishing settings section:

    • Schedule Topic - to schedule the publish and expiry dates of the video topic. A publish date is a date when the video topic is published. An expiry date is a date when the video topic is archived.
    • Disable comments - to disable comments for the video topic.
    • Private - to make the video topic visible only for particular users.
  9. To upload a file, click Upload:

  10. To add a related topic, click the plus icon:

    Or you can click the kebab menu and click Add related topic:

    Search for a related topic.

  11. If you schedule the video topic, click SCHEDULE:

    To publish the video topic, click PUBLISH. To save the video topic as a draft, click SAVE AS DRAFT:

    If you click SCHEDULE, the video topic will be published at the set time. If you click PUBLISH, the video topic will be published in the channel. If you click SAVE AS DRAFT, the video topic will be visible in Unpublished section in the channel, for example:

Create an analysis topic in a channel

  1. Click Channels:

  2. If it is a new channel and there are no topics, click the channel and click CREATE A TOPIC:

    If there is at least 1 topic in the channel, click the plus icon and click Create new topic:

  3. Enter a topic name in Topic name field.

  4. Select Analysis topic from Type drop-down menu:

  5. Enter the topic text in Topic description field. The field supports mentions and tags. To mention somebody, use @. To add a tag, use #. To add a smartlink/sticky note/highlight/reference, highlight required word/sentence and click required option:

  6. To upload a picture/photo/file, click the following icon:

  7. To attach a video, click the following icon:

    Then enter the video URL in the field and click Save.

  8. To set the topic header, you can:

    • click Upload and select required header:

    • click the arrow icon and select one of the suggested header patterns. There are 12 header patterns:

  9. Select a channel where you want to create the topic from Channel drop-down menu.

  10. Enter a tag name in Tags field or select a tag from the existing list.
  11. Customize the checkboxes in Publishing settings section:

    • Schedule Topic - to schedule the publish and expiry dates of the video topic. A publish date is a date when the video topic is published. An expiry date is a date when the video topic is archived.
    • Disable comments - to disable comments for the video topic.
    • Private - to make the video topic visible only for particular users.
  12. To upload a file, click Upload:

  13. To add a related topic, click the plus icon:

    Or you can click the kebab menu and click Add related topic:

    Search for a related topic.

  14. If you schedule the analysis topic, click SCHEDULE:

    To publish the analysis topic, click PUBLISH. To save the analysis topic as a draft, click SAVE AS DRAFT:

    If you click SCHEDULE, the analysis topic will be published at the set time. If you click PUBLISH, the analysis topic will be published in the channel. If you click SAVE AS DRAFT, the analysis topic will be visible in Unpublished section in the channel, for example:

Publish a draft topic

  1. Click Channels:

  2. Click a channel where a draft topic is located.

  3. Click Unpublished:

  4. Click required draft topic and click publish:

  5. Confirm that you want to publish the draft topic - click YES in the modal window. You should see the published topic in the channel.

Search for a topic

  1. Click Channels:

  2. Enter the topic name to the following search field and click Enter:

    You can check all found results in #Topics:

    The results are highlighted in blue.

Edit a topic

  1. Click Channels:

  2. Click a channel where required topic is located.

  3. Click the kebab menu on the topic and click Edit topic:

    Or you can click the topic, then click the kebab menu, and click Edit topic:

  4. Edit the topic information and click UPDATE.

Upload a file to a topic

It is possible to upload only 5 files at once.

If you need to upload a file to a created topic, follow the steps below:

  1. Click Channels:

  2. Click a channel where required topic is located.

  3. Click the kebab menu on the topic and click Add files:

    Or you can click the topic, then click the kebab menu, and click Add files:

  4. Select required file. You should see the following notification:

    File uploaded! Click here to check.

    All uploaded files are visible in Attachments section under the topic:

    Also to check the uploaded file, you can click Files:

    Then you should see the list of added files:

Download a file from a topic

  1. Click Channels:

  2. Click the channel where required topic is located.

  3. Click the topic and click Files:

  4. Hold the pointer over the file and click the kebab menu:

  5. Click Download:

Email a file from a topic

  1. Click Channels:

  2. Click the channel where required topic is located.

  3. Click the topic and click Files:

  4. Hold the pointer over the file and click the kebab menu:

  5. Click Email to a friend:

  6. Fill in To and Subject fields. The fields are required.

  7. Click SEND.

Delete a file from a topic

  1. Click Channels:

  2. Click the channel where required topic is located.

  3. Click the topic and click Files:

  4. Hold the pointer over the file and click the kebab menu:

  5. Click Delete:

    You should see the following notification:

    File Deleted Successfully

Send a file from a topic

  1. Click Channels:

  2. Click the channel where required topic is located.

  3. Click the topic and click Files:

  4. Hold the pointer over the file and click the kebab menu:

  5. Click Send to:

  6. Search for the user you want to send the file to and click him/her.

  7. Click SEND.

Subscribe/unsubscribe to/from a topic

  1. Click Channels:

  2. Click the channel where required topic is located.

  3. Click the topic. Click the kebab menu on the topic and click:

    • Subscribe to the topic:

    • Unsubscribe from the topic:

    Or you can click the topic, click the kebab menu and click:

    • Subscribe to the topic:

    • Unsubscribe from the topic:

Mark a topic as read/unread

  1. Click Channels:

  2. Click the channel where required topic is located.

  3. Click the kebab menu on the topic and click:

    • Mark as Read:

    • Mark as Unread:

    Or you can click the topic, click the kebab menu and click:

    • Mark as Read:

    • Mark as Unread:

Archive a topic

You can archive only topics created by you.

  1. Click Channels:

  2. Click the channel where required topic is located.

  3. Click the kebab menu on the topic and click Archive Topic:

    Or you can click the topic, then click the kebab menu, and click Archive Topic:

  4. Confirm that you want to archive the topic, click ARCHIVE in the modal window. After you archive the topic, it will be available in "Archive" list. To access the list, click the avatar icon and click Archive channels:

    Then click Topics tab:

Unarchive a topic

  1. Click the avatar icon and click Archive channels:

  1. Click Topics tab:

  2. Use the search field to find the topic, which you want to unarchive.

  3. Click the kebab menu next to the topic and click Unarchive Topic:

    The topic will unarchived to the channel from which it was archived.

Add a comment to a topic

You can add a comment to a topic if comments are not disabled for it.

  1. Click Channels:

  2. Click the channel where required topic is located.

  3. Click the topic and click Comments:

  4. Enter a comment in the field:

  5. Click SEND. Your comment should be visible under the topic.

Forward a topic

  1. Click Channels:

  2. Click the channel where required topic is located.

  3. Click the topic and click Forward:

  4. Search for the user you want to forward the topic to.

  5. Click SEND. The user should see the following message, for example:

Move a topic to another channel

You can move only topics created by you.

  1. Click Channels:

  2. Click the channel where required topic is located.

  3. Click the kebab menu on the topic and click Move to channel:

  4. Search for required channel, click it, and click MOVE. You should see the following notification, for example:

    Topic moved to "Test" Channel

  1. Click Channels:

  2. Click the channel where required topic is located.

  3. Click the kebab menu on the topic and click Copy link:

    Or you can click the topic, then click the kebab menu, and click Copy link:

    You should see the following notification:

    Link copied to the clipboard.

  1. Click Channels:

  2. Click the channel where required topic is located.

  3. Click the kebab menu on the topic and click Send to:

    Or you can click the topic, then click the kebab menu, and click Send to:

  4. Click the user, whom you want to send the topic, or use the search field to find required user.

  5. Click SEND. You should see the following notification:

    Link sent.

Like a topic

  1. Click Channels:

  2. Click the channel where required topic is located.

  3. Click the heart icon on the topic:

    Or you can click the topic and click the heart icon:

Customize the display of topics

There are 3 modes to display topics in a channel: Grid, Tile, Table.

Topics in the Grid mode look as follows:

Topics in the Tile mode look as follows:

Topics in the Table mode look as follows:

  1. Click Channels:

  2. Click the channel where required topic is located.

  3. Click the following icon and select required mode:

Delete a topic from a channel

  1. Click Channels:

  2. Click the channel where required topic is located.

  3. Click the kebab menu on the topic and click Delete Topic:

    Or you can click the topic, then click the kebab menu and click Delete Topic:

  4. Confirm that you want to delete the topic, click DELETE in the modal window.

Social posts

Create a social post

  1. Click Channels:

  2. Click the plus icon and click New Social Post:

  3. Enter the text in the post field.

  4. To upload a picture/photo/file, click the following icon:

  5. To attach a video, click the following icon:

    Then enter the video URL and click Save.

  6. To schedule the post publication, click Schedule:

  7. Customize the drop-down menus:

    • Publish Date - set a date when the post is published.
    • Expiry Date - set a date when the post is archived.
  8. If the post is scheduled, click Schedule:

    If the post is not scheduled, click Send:

    You should see the created post in Social channel, for example:

Edit a social post

  1. Click Channels:

  2. Click Social channel and search for required post.

  3. Click the kebab menu and click Edit post:

  4. To schedule the post publication, click Schedule:

  5. Customize the drop-down menus:

    • Publish Date - set a date when the post is published.
    • Expiry Date - set a date when the post is archived.
  6. If the post is scheduled, click Schedule:

    If the post is not scheduled, click Send:

Copy a social post link

  1. Click Channels:

  2. Click Social channel and search for required post.

  3. Click the kebab menu and click Copy link:

    You should see the following notification:

    Link copied to the clipboard

Send a social post

  1. Click Channels:

  2. Click Social channel and search for required post.

  3. Click the kebab menu and click Send to:

  4. Search for a user to send the post and click him/her.

  5. Click SEND. The user should receive the following message from you, for example:

Comment a social post

  1. Click Channels:

  2. Click Social channel and search for required post.

  3. Click + COMMENT button under the social post:

  4. Enter a comment in the field.

  5. To upload a picture/photo, click the following icon:

  6. To attach a video, click the following icon:

    Then enter the video URL in the field and click Save.

  7. To attach a file, click Attach file:

  8. Click SEND. You should see your comment under the social post.

Reply to a social post

  1. Click Channels:

  2. Click Social channel and search for required post.

  3. Click Reply under the social post:

  4. Enter a reply in the field.

  5. To upload a picture/photo, click the following icon:

  6. To attach a video, click the following icon:

    Then enter the video URL in the field and click Save.

  7. Click SEND. To check your reply, click Comments under the social post:

Share a social post

The feature is under development.

Like a social post

  1. Click Channels:

  2. Click Social channel and search for required post.

  3. Click Likes under or above the social post.