Individual account

Last update March 25th, 2025

Account Registration and Access

Create an Individual account

1. Go to Registration Page.
2. Open the Personal tab.

3. Complete the form by entering the required details.

   • Fields marked with an asterisk (*) are mandatory.
   • You will be asked to provide your birthday.

4. Click Create account.

5. Open the confirmation email and click the activation link.

6. After logging in, you'll be prompted to accept the "Terms of Use". Click ACCEPT to activate your account.

   • Note: Your account cannot be activated unless you accept the "Terms of Use" — this step is required to complete registration.

Log in

To access any VNC SaaS service, you must first log in to the VNClagoon LIVE platform.

1. Go to vncdirectory.vnclagoon-live.com.
2. Click the avatar icon in the upper right corner.
3. Select Sign in from the dropdown menu.
4. Enter your credentials.

5. Click Login.

   • Tip: If you received login credentials from someone else, make sure to change your password.

After logging in, you’ll have access to the following services:

• VNCtalk – VNCmeet
• VNCtask – VNCteamwork
• VNCmail – VNCgroupware

Upgrade "Individual" account to "Organization" account

1. Go to Directory from the main menu.
2. In the left sidebar, select Settings.
3. Click Upgrade to organization account.
4. Fill in required fields (e.g., organization name).
5. Click Create.
6. A confirmation message will appear: "Your account has been upgraded to an organization account."

Log out

Logging out of the VNClagoon LIVE platform will automatically log you out from VNCmeet, VNCgroupware, and VNCteamwork as well.

1. Click the avatar icon in the upper right corner.
2. Select Sign out from the dropdown menu.

Manage account settings

Edit the contact information

Make sure your email address and phone number are up to date so other users can reach you easily.

1. Go to Directory from the main menu.
2. In the left sidebar, navigate to Settings > My account.
3. Open the Information tab and update your contact details as needed.
4. Click Save to apply the changes.

Change the avatar

Make sure your avatar is clear and professional, especially for account visibility in team environments.

1. Go to Directory from the main menu.
2. In the left sidebar, navigate to Settings > My account.

3. Click the pencil icon next to your current avatar.

   • Alternatively, click Change Avatar at the top of the page.

4. Hover over your current image and click Upload to select a new profile picture from your device. A confirmation modal will appear — click OK to confirm deletion.

   • You can also click the trash bin icon to remove your current image.

5. Click Save to apply the changes.

Change the password

Make sure your new password is strong and secure. Avoid using easily guessable words or common patterns.

1. Go to Directory from the main menu.
2. In the left sidebar, navigate to Settings > My account.
3. Click Change password.
4. Fill in the required fields Old password, New password, and Confirm new password.
5. Click Apply to save your changes.

Enable 2 Factor Authentication

Every time you log in to VNClagoon LIVE, you will need to enter the OTP code from Google Authenticator after entering your login credentials.

1. Go to Directory from the main menu.
2. In the left sidebar, navigate to Settings > My account.
3. Click Enable 2 Factor Authentication.
4. Install the Google Authenticator app on your smartphone.
5. Open the Google Authenticator app and tap Scan a QR code.
6. Scan the QR code displayed on the VNClagoon LIVE platform.
7. Tap Add account in the Google Authenticator app to complete the setup.
8. Enter the OTP (One-Time Password) code from the Google Authenticator app into the "OTP" field in the VNClagoon LIVE platform.
9. Click Enable to activate 2FA.

Disable 2 Factor Authentication

1. Go to Directory from the main menu.
2. In the left sidebar, navigate to Settings > My account.
3. Click Disable 2 Factor Authentication.
4. Open the Google Authenticator app and enter the OTP code.
5. Click Disable to deactivate 2FA.

Manage RFCs (Request for Connect)

Send RFC

Anyone with a VNCtalk LIVE account can send an RFC to any valid email address. If the recipient accepts and registers, they become instant contacts.

RFC (Request for Connect) is a way for VNCtalk LIVE users to invite others to communicate via chat, audio, or video. Once accepted, both users will appear in each other’s contact lists.

1. Go to Directory from the main menu.
2. In the left sidebar, navigate to RFC.
3. Click New RFC at the top of the page.

4. In the Email field, enter the recipient’s address.

   • Make sure there are no spaces in the email.
   • You can keep the default message or write your own.

5. Click Send RFC.

6. The user will receive the notification email.

Track all your sent RFCs under the Sent tab.

Accept RFC

Way 1. Accept via Email

If someone sends you an RFC (Request for Contact), you’ll receive an email with the subject line: "You are invited to a VNCtalk friends list by ."

1. Open the RFC email.

2. Click Accept. After clicking Accept, you’ll be redirected to the VNClagoon sign-up page.

   • If you already have an account: Log in using your existing credentials. A confirmation message will appear: "You are connected with [Name] now." Go to VNCmeet — the sender will now appear in your contacts list.
   • If you don’t have an account: Click Create New Account and register using the same email address that received the RFC. After logging in, the sender will automatically appear in your contacts list.

Way 2. Accept via "Received" tab.

1. Go to Directory from the main menu.
2. In the left sidebar, navigate to RFC.
3. Open the Received tab.
4. Click Accept next to the RFC.
5. You’ll see a message like: "You are connected with [Name] now."
6. The RFC moves from Received to Connected tab.
7. Open VNCmeet – the sender will be listed as your contact.

Incidents (Support Requests)

Create an incident

If you encounter issues related to the VNClagoon LIVE platform, you can create a support incident.

1. Go to Directory from the main menu.
2. Click the avatar icon in the upper right corner.
3. Select Support Request from the dropdown menu.
4. Click New issue.

5. Fill in the required fields. Fields marked with an asterisk (*) are mandatory.

   • To make your ticket private, check the box next to Private.
   • To attach a file or screenshot, click Choose file at the bottom of the form.

6. Click Create to submit the incident.

7. Once submitted, you can view all your incidents in the "Incidents" list.

   • To access it, click your avatar icon in the upper right corner and select Support Request from the dropdown menu.

8. In the incidents list, you can use filters and options to search, sort, and manage your incidents.

Edit an incident

1. Go to Directory from the main menu.
2. Click the avatar icon in the upper right corner.
3. Select Support Request from the dropdown menu.
4. Click the kebab menu icon next to the incident you want to edit and then select Edit from the dropdown menu.
5. Update the incident details as needed.
6. Click Submit to save changes.

Change an incident priority

This operation is available only for "Individual" accounts.

1. Go to Directory from the main menu.
2. Click the avatar icon in the upper right corner.
3. Select Support Request from the dropdown menu.
4. Click the kebab menu icon next to the incident you want to change priority level and then hover over Priority from the dropdown menu.
5. Select the desired priority level.