Individual account

Last update March 25th, 2022

Register "Individual" account

1. Open the registration URL in a browser.

2. Click Personal tab:

   

3. Fill in the registration form. The fields with the asterisk are required.

4. Click CREATE ACCOUNT. You should see the following notification:

   Account was successfully created. An email containing the instructions to activate your account was sent to <your_email_address>. In case you have not received an email, please check your spam folder, whether the email has not been accidentally recognized as SPAM.

5. Search for the email with the instructions in your email, which you have specified while registering. It should start with Account activation on .... and looks as follows, for example:

   

6. To activate your account, click the link, specified in the email. You should be redirected to VNClagoon login page - enter the credentials and click LOGIN. For more information, refer to "Log in" subsection.

7. Read "Terms Of Use" and click ACCEPT otherwise your account will not be activated.

Log in to "Individual" account

To go to any VNC SaaS service, you should login to VNClagoon LIVE platform firstly.

1. Open vncdirectory.vnclagoon-live.com.

2. Click the avatar icon at the top right and then SIGN IN:

   

3. Enter your credentials to the fields:

   

4. Click LOGIN. You should see the following:

   

   From here you can go to:

   • VNCmeet - click VNCtalk;
   • VNCteamwork - click VNCtask;
   • VNCgroupware - click VNCmail.

   If you did not register the account yourself and you were provided with the account credentials - you should change your password after you log in. For this, refer to "Change the password" subsection.

   After you log in, if you click Directory:

   

   You should see the following options:

   

   If you click Home, you will be redirected to the welcome page.
   If you click RFC, you should see the list with RFCs. All your received, connected, and sent RFCs are stored here.
   If you click Settings, you should see the list with possible actions for you:

   • edit general settings (My account link);
   • go to the list with RFCs (RFC link);
   • upgrade "Individual" account to "Organization" one (Upgrade to organization account link).

Upgrade "Individual" account to "Organization" one

1. Click Directory.

   

2. Click Upgrade to organization account:

   

3. Fill in the fields.

   • Organization name is required.

4. Click CREATE. You should see the following notification:

   Your account has been upgraded to organization account.

   Now, if you click Directory, you should see the following options:

   

   If you click Home, you will be redirected to the welcome page.
   If you click Organizations, you should see the main information about your organization.
   If you click RFC, you should see the list with RFCs. All your received, connected, and sent RFCs are stored here.
   If you click Settings, you should see the list with possible actions for you:

   • edit general settings (My account link);
   • go to the list with RFCs (RFC link);
   • edit the main information about your organization (Organizations link);
   • subscribe for VNCproject (Subscribe for VNCproject link).

Create a RFC

RFC (request for connect) is an option for users of the VNCtalk LIVE service to invite other persons to communicate in VNCtalk. Therefore, any user of the VNCtalk LIVE service can invite another person by email. When this person accepts the invitation and joins as a VNCtalk user, they see each other as VNCtalk contacts and can communicate, e.g. via chat or 1:1 audio / video call.

1. Click Directory.

   

2. Click RFC:

   

3. Click New RFC:

   

4. Enter required email address to Email field and ensure that you have entered the email address without blanks. Leave the message in Message field by default or type a new one.

5. Click SEND RFC. The user will receive the notification email. You can check the details of all sent RFCs in Sent tab:

Accept a RFC

You can accept a RFC in 2 ways:

• clicking Accept in the notification email;
• clicking ACCEPT in Received tab.

Way 1 - clicking "Accept" in the notification email:

If somebody sends you a RFC, you should receive the corresponding notification email. The email should start with You are invited to a VNCtalk friends list by ... and looks as follows, for example:

The email contains 2 options:

• Accept - if you want to accept a RFC;
• Decline - if you do not want to accept a RFC.

After you click Accept, you will be redirected to VNClagoon sign up page.

If you have already had the account, just login to it and you should see the following, for example:

You are connected with Marcus Swift now.

Also if you go to VNCmeet, you should see that the user, who has sent you the RFC, is already in your contacts list:

If you have not had the account yet - register the account with the same email address, to which the invitation has been sent. For this click CREATE NEW ACCOUNT:

Then login and you should see that the user, who has sent you the invitation, is in your list of contacts and you can start communicating with him/her.

Way 2 - clicking "ACCEPT" in "Received" tab:

1. Click Directory:

   

2. Navigate to RFC > Received. Then click a button next to required RFC:

   • ACCEPT - if you want to accept RFC;
   • DECLINE - if you want to decline a RFC.

   

   After you click ACCEPT, you should see the following, for example:

   You are connected with Mark Robinson now.

   Also you will receive the corresponding email about your connection. The RFC will be moved from Received to Connected tab.

   If you go to VNCmeet, you should see that the user, who has sent you the RFC, is already in your contacts list:

   

Edit the contact information

1. Click Directory.

   

2. If you have clicked Directory, you should navigate to Settings > My account.

3. Edit the contact information and click SAVE.

Change the avatar

1. Click Directory.

   

2. If you have clicked Directory, you should navigate to Settings > My account.

3. Click the avatar icon:

   

   Or you can also click Change avatar:

   

4. Click Choose File and select required photo/picture.

5. Click SAVE.

Delete the avatar

1. Click Directory.

   

2. If you have clicked Directory, you should navigate to Settings > My account.

3. Click the avatar icon:

   

   Or you can also click Change avatar:

   

4. Click DELETE and confirm that you want to delete the avatar - click OK in the modal window.

Change the password

1. Click Directory.

   

2. If you have clicked Directory, you should navigate to Settings > My account.

3. Click Change password:

   

4. Fill in all the fields and click APPLY.

Enable 2 Factor Authentication

1. Click Directory.

   

2. If you have clicked Directory, you should navigate to Settings > My account.

3. Click Enable 2 Factor Authentication:

   

4. Install "Google Authenticator" application in your smartphone.

5. Tap Scan a QR code in "Google Authenticator" application and scan the QR code in VNClagoon LIVE platform.
6. Tap ADD ACCOUNT in "Google Authenticator" application.
7. Enter the OTP code from "Google Authenticator" application to OTP field in VNClagoon LIVE platform and click ENABLE. Every time when you login to VNClagoon LIVE platform, you should enter the OTP code from "Google Authenticator" application after entering the login credentials.

Disable 2 Factor Authentication

1. Click Directory.

   

2. If you have clicked Directory, you should navigate to Settings > My account.

3. Click Disable 2 Factor Authentication:

   

4. Enter the OTP code from "Google Authenticator" application and click DISABLE.

Create an incident

If you have some issues, related to VNClagoon LIVE platform work, you can create an incident.

1. Click the following icon:

   

2. Click New issue:

   

3. Fill in the fields. The fields with the asterisk are required. If you need to upload a screenshot/file, just click UPLOAD at the bottom.

4. Click CREATE. You can find all your incidents in "Incidents" list. To access the list, click the following icon:

   

   You should see the incidents. Also you can use filters and options to sort the incidents:

   

Edit an incident

1. Click the following icon:

   

2. Use filters or option to search for required incident. Then hold the pointer over the incident and click the kebab menu next to it.

3. Click Edit:

   

4. Edit the incident information and click SUBMIT.

Change an incident priority

This operation is possible only for "Individual" account.

1. Click the following icon:

   

2. Use filters or option to search for required incident. Then hold the pointer over the incident and click the kebab menu next to it.

3. Hold the pointer over Priority and select required priority.

Log out

If you log out from VNClagoon LIVE platform, you will be logged out from VNCmeet, VNCgroupware, and VNCteamwork automatically.

To log out, just click the avatar icon:

And click SIGN OUT.