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VNCcontacts Web Client User Manual

Last update: February 9, 2021

Getting started

A quick overview of VNCcontacts

VNCcontacts looks as follows:

Number Description
1 "Collapse Sidebar" button. The button allows to expand or contract the Sidebar
2 "New contact" drop-down-menu. The menu allows to create a contact and a contact group, create a list and add a shared folder
3 "Contacts" list. The list contains all your contacts
4 "Emailed contacts" list. The list contains email addresses to which you send contacts
5 "Distribution lists". The list contains a group of email addresses contained in a list with a common email address. When users send to a distribution list, they are sending the message to everyone whose address is included in the list
6 "Favorite Contacts" list. The list contains contact which you mark as favorite
7 "Contact List" list. The list contains groups with contacts
8 "Smart Search" list. The list contains saved search results in folders
9 "More" list. The list contains "Import", "Export", and "Print" options
10 drop-down menu. The menu allows to go to "Contacts", "Emailed Contacts" or your created list quickly
11 filter. It allows to sort contacts
12 "ADD A CONTACT" button. Is it visible only when you have no contacts. The button allows to create a contact
13 "Create Contact" button. the button allows to create a contact

Upload the profile photo

  1. Click the profile photo icon and click Profile:

  2. Click Upload Photo:

  3. Click UPLOAD and select required photo/picture, and crop it.

  4. Click Save.

Remove the profile photo

  1. Click the profile photo icon and click Profile:

  2. Click Upload Photo:

  3. Click REMOVE, then click Save.

Set the language

  1. Click the cogwheel icon and click General Settings:

  2. Select the language from Language drop-down menu.

  3. Click SAVE.

Check VNCcontacts version

To check VNCcontacts version, click the cogwheel icon and click About:

Create an incident in VNC Service Desk

  1. Click the cogwheel icon and click VNC service desk:

  2. Click VISIT VNC SERVICE DESK:

    You should be redirected to VNCproject. Fill in the fields. The fields with the asterisk are required. If you need to attach something - click Browse at the bottom.

  3. Click Create at the bottom.

Access "User Manual"

  1. Click the cogwheel icon and click Help/Manual/FAQ:

  2. Click required URL.

Log out

To log out, click the profile photo icon and click Logout:

Contacts

Create a contact

There are 3 ways to create a contact:

  • using New contact drop-down menu;
  • using ADD A CONTACT button. The button is not visible when you have some contacts. The button can be used only for creating a contact when you have no contacts at all;
  • using the plus icon.

Way 1 - using "New contact" drop-down menu:

  1. Click New contact and click Create Contact:

  2. Fill in all required fields. If you need to add a contact's photo - click UPLOAD PHOTO. Then click UPLOAD, select required photo, and click Save.

  3. Save the changes - click the checkmark:

Way 2 - using "ADD A CONTACT" button:

  1. Click ADD A CONTACT:

  2. Fill in all required fields. if you need to add a contact's photo - click UPLOAD PHOTO. Then click UPLOAD, select required photo, and click Save.

  3. Save the changes - click the checkmark:

Way 3 - using the plus icon:

  1. Click the plus icon at the bottom right.
  2. Fill in all required fields. If you need to add a contact's photo - click UPLOAD PHOTO. Then click UPLOAD, select required photo, and click Save.
  3. Save the changes - click the checkmark:

Edit a contact

  1. Click Contacts:

  2. Hold the pointer over required contact - you should see the pencil icon next to a contact:

    or you can hold the pointer over a contact and click the check box. You should see the pencil icon next to a contact too:

  3. Click the pencil icon and edit a contact.

  4. Save the changes - click the checkmark:

  1. Click Contacts:

  2. Hold the pointer over a contact and click the check box:

  3. Click the kebab menu and click Print:

Import contacts

  1. Click More:

  2. Click Import and select a list, from which you want to import contacts, from List drop-down menu.

  3. Click IMPORT CONTACTS.

Delete a contact

After you delete a contact, it is moved to Trash. You can delete a contact permanently or recover it from Trash.

  1. Click Contacts:

  2. Hold the pointer over a contact and click the check box:

  3. Click the kebab menu and click Delete:

  4. If you want to delete the contact permanently - click Trash:

  5. Use the Search field to find required contact.

  6. Hold the pointer over a contact and click the check box:

  7. Click the kebab menu and click Delete:

Mark/unmark a contact as favorite

Favorite contacts are moved to "Favorite Contacts" list:

  1. Click Contacts:

  2. Search for required user. Then hold the pointer over the user and click the star icon on the right. Or you can click the user and click the star icon:

    The contact will be available not only in "Contacts" list, but also in "Favorite Contacts" list:

    If you unmark a contact as favorite, it will be available only in "Contacts" list.

Move a contact to a contact list

  1. Click Contacts:

  2. Hold the pointer over the contact and click the check box:

  3. Click the icon shown on the screenshot:

  4. You have 2 options here:

    Option 1: add a contact to existing list(s) - for it just click required list.

    Option 2: create a contact list and add a contact there - for it click Create new:

    Then name the list and click OK. And add the contact to the created list - click this list:

    The created list with the contact is available in "Contact List":

Contact Groups

Create a contact group

You can create any contact group with users:

  1. Click New contact and click Create Contact Group:

  2. Enter a contact group name to List name field. To add users:

    • you can use Search users field for searching users - then click ADD >;
    • you can select a list, from which users are displayed, from Show names from drop-down menu - then click ADD > for adding individual users or ADD ALL >> for adding all users from a list;
    • you can add users' email addresses in Enter Email Address field - then click ADD >:

  3. Click SAVE. The created group is available in "Emailed Contacts" list:

Edit a contact group

There are 2 ways to edit a contact group:

  • using the pencil icon;
  • using Edit button.

way 1 - using the pencil icon:

  1. Click Emailed Contacts:

  2. Hold the pointer over required contact group, you should see the pencil icon:

  3. Click the icon and edit a contact group.

  4. Click SAVE.

Way 2 - using "Edit" button:

  1. Click Emailed Contacts:

  2. Click required contact group and click EDIT:

  3. Edit a contact group and click SAVE.

There are 2 ways to print a contact group:

  • clicking a contact group;
  • without clicking a contact group.

Way 1 - clicking a contact group:

  1. Click Emailed Contacts:

  2. Click required contact group and click PRINT:

Way 2 - without clicking a contact group:

  1. Click Emailed Contacts:

  2. Hold the pointer over required contact group and click the check box:

  3. Click the kebab menu:

  4. Click Print:

Delete a contact group

There are 2 ways to print a contact group:

  • clicking a contact group;
  • without clicking a contact group.

Way 1 - clicking a contact group:

  1. Click Emailed Contacts:

  2. Click required contact group and click DELETE:

Way 2 - without clicking a contact group:

  1. Click Emailed Contacts:

  2. Hold the pointer over a contact group and click the check box:

  3. Click the kebab menu:

  4. Click Delete:

Mark a contact group as favorite

Contact groups, marked as "favorite", are moved to "Favorite Contacts" list:

  1. Click Emailed Contacts:

  2. Hold the pointer over a contact group and click the appeared star icon:

    Or you can hold the pointer over a contact group and click the check box. You should see the star icon next to a contact group too:

    Then click any star icon:

Unmark a contact group as favorite

Contact groups, unmarked as favorite, are moved from "Favorite Contacts" list to "Emailed Contacts".

  1. Click Favorite Contacts:

  2. Hold the pointer over a contact group and click the star icon:

    Or you can hold the pointer over a contact group and click the check box. You should see the star icon next to a contact group too:

    Then click any star icon:

    or

Move a contact group to a contact list

You can move a contact group to "Contacts" list or to any created list:

  1. Click Emailed Contacts:

  2. Hold the pointer over a contact group and click the check box:

  3. Click the icon shown on the screenshot:

  4. You have 2 options here:

    Option 1:

    add a contact group to "Contacts" list - for it just click Contacts:

    Option 2:

    • create a list and add a contact group there - for it click Create new:

    • name a list and click OK;
    • add a contact group to the created list - click this list:

Contact lists

Create a contact list

  1. Click New contact and click Create List:

    Or you can click Create List in Contact List block:

  2. Enter a list name to the field and click OK. You should see the created list in Contact List block:

Add a contact to a contact list

If you need to add a new contact to a contact list (it is a new contact and you do not have it in your contacts list) - follow the steps in this section. If you need to add an existing contact (this contact is already in your contacts list), see Move a contact to a contact list section.

  1. Click required contact list in Contact List block:

  2. Click ADD A CONTACT:

    Or you can click the plus icon at the bottom right.

  3. Fill in the fields.

Delete a contact from a contact list

After you delete a contact, it is moved to Trash. You can delete a contact permanently or recover it from Trash.

  1. Click required contact list in Contact List block:

  2. Hold the pointer over required contact and click the check box:

  3. Click the kebab menu and click Delete:

  4. If you want to delete the contact permanently - click Trash:

  5. Use the Search field to find required contact.

  6. Hold the pointer over a contact and click the check box:

  7. Click the kebab menu and click Delete:

Rename a contact list

  1. Click required contact list in Contact List block:

  2. Click a contact list and click the pencil icon:

  3. Rename a list and click RENAME.

Delete a contact list

  1. Click required contact list in Contact List block:

  2. Click a contact list and click the trash icon:

  3. Confirm that you want to delete a contact list - click DELETE.

Export a contact list

You can export a contact list in CSV format.

  1. Click More:

  2. Click Export. Select a list, from which you want to export contacts, from List drop-down menu.

  3. Click EXPORT.
  1. Click More:

  2. Click Print. Select a list, from which you want to print contacts, from List drop-down menu.

  3. Click PRINT.

"Advanced Search" allows to search in contacts, contact lists, and contact groups.

To use "Advanced Search" click the filter icon:

Then select required folder from the drop-down menu and enter a search request to the field below. And click APPLY.