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Account Management

Login to VNCdirectory

  1. Navigate to vncdirectory.vnc.biz.
  2. Click the profile icon in the upper right corner.
  3. Click SIGN IN.
  4. Enter your credentials in the respective fields.
  5. Click LOGIN.

After logging in, you are taken to the VNClagoon App Dashboard, which includes the following sections:

  1. Apps Selection Menu: Click the bento menu icon in the upper left corner to access apps available for your account.
  2. Directory: Contains all administrative features.
  3. Application View: The main central section of the interface.
  4. Profile Image: Opens settings, help, and logout options.

To access admin tools, go to the homepage and click Directory. The left-hand toolbar includes the following features:

Category Feature Description
Core Management Organizations Manage organization profiles, settings, and features.
Projects Create and manage collaborative workspaces.
Users Administer user accounts.
Groups Organize users into groups for role-based access.
Roles and Permissions Define access levels for project roles.
Collaboration Tools Contacts Manage the global address book.
VNCtalk (Group Chats) Edit or archive group chats.
VNCchannels Moderate and archive team communication channels.
System Settings Settings Change general preferences (themes, notifications, etc.).
Plugins Install or configure additional functionality.
Footer Links Add, edit, or remove footer links.
Tags and Labels Manage tags and labels for filtering or categorization.
Authentication and Integration LDAP Authentication Set up external authentication methods.
Connected Domains Link and manage trusted domain connections.
Instance Certificates Create or update instance-level certificates.
Customization and Workflow Industry Codes Manage codes for industry classification.
Trackers Define and manage issue tracking categories.
Information View software version and system status.
Issue Statuses Define and control the lifecycle of issues.
Workflow Set role-based rules for issue status transitions.
Custom Fields Create fields to capture custom data.
Enumerations Manage lists such as time-tracking types, priorities, etc.
Approval Workflows Build approval steps for processes requiring validation.

Edit your profile information

You can update your email, name, language, and more details.

Way 1. Using the "Full Profile" option.

  1. In the upper right corner, click your profile image.
  2. Click your name to open the profile pop-up.
  3. At the bottom left of the pop-up, click Full Profile.
  4. On the Information tab, edit the necessary fields.
  5. Click SAVE.

Way 2. Navigating to "Settings > My account".

  1. In the upper right corner, click your profile image.
  2. Navigate to Settings > My account.
  3. The further steps are the same as for the first way of editing profile information.

Customize your notification settings

You can control for which events you'd like to receive notifications by email.

Way 1. Using the "Full Profile" option.

  1. In the upper right corner, click your profile image.
  2. Click your name to open the profile pop-up.
  3. At the bottom left of the pop-up, click Full Profile.
  4. On the Notifications tab, switch on the Email notifications toggle.
  5. From the Notify about events dropdown, choose the events about which you want to be notified by email.
  6. (Optional) Check the box next to Don't notify about my changes if you do not want to be notified of your own changes.
  7. Click Save.

Way 2. Navigating to "Settings > My account".

  1. In the upper right corner, click your profile image.
  2. Navigate to Settings > My account > Notifications tab.
  3. The further steps are the same as for the first way of changing notification settings.

Customize your settings

Your personal settings let you customize some elements of VNCdirectory to your liking, including font, time zone, display comments, and other attributes.

Way 2. Using the "Full Profile" option.

  1. In the upper right corner, click your profile image.
  2. Click your name to open the profile pop-up.
  3. At the bottom left of the pop-up, click Full Profile.
  4. On the Preferences tab, adjust settings like font, time zone, and comment order.
  5. Enable/disable toggles for email visibility and unsaved text warnings.
  6. Click SAVE.

Way 2. Navigating to "Settings > My account".

  1. In the upper right corner, click your profile image.
  2. Navigate to Settings > My account > Preferences tab.
  3. The further steps are the same as for the first way of changing personal settings.

Add an alternate email address

You can add alternate email addresses in addition to your primary ones that you can use to receive notifications. You can delete or disable alternate emails at any time.

Way 1. Using the "Emails" option.

Way 1. Using the "Full Profile" option.

  1. In the upper right corner, click your profile image.
  2. Click your name to open the profile pop-up.
  3. At the bottom left of the pop-up, click Full Profile.

  4. At the top, click Emails.

    • Alternatively, you can navigate to the Notifications tab and click the + add email at the bottom.

  5. Enter an email address into the Add email address field.

  6. Click Add.

Way 2. Navigating to "Settings > My account".

  1. In the upper right corner, click your profile image.
  2. Navigate to Settings > My account > Notifications tab.
  3. Click + add email at the bottom.
  4. The further steps are the same as for the first way of adding an alternate email address.

Change your profile photo

When you upload your avatar, you can resize and reposition it to make sure it looks great.

Way 1. Using the pencil icon.

  1. In the upper right corner, click your profile image.
  2. Click your name to open the profile pop-up.
  3. Click the pencil icon on the avatar.
  4. Hover the pointer over the current image and click Upload.
  5. Choose an image from your device and adjust the size of your photo.
  6. Click SAVE.

Way 2. Using the "Change avatar" option.

  1. In the upper right corner, click your profile image.
  2. Click your name to open the profile pop-up.
  3. At the bottom left of the pop-up, click Full Profile.
  4. At the top, click Change avatar.
  5. The further steps are the same as for the first way of changing profile photo.

Way 3. Navigating to "Settings > My account".

  1. In the upper right corner, click the avatar icon.
  2. Navigate to Settings > My account.
  3. Click the pencil icon on the avatar.
  4. The further steps are the same as for the first way of changing profile photo.

Delete your profile photo

  1. In the upper right corner, click your profile image.
  2. Click your name to open the profile pop-up.
  3. Click the pencil icon on the avatar.
  4. At the bottom left, click the trash bin icon .
  5. When prompted, click YES confirming that you want to delete the current profile photo.

Change the password

Way 1. Using the "Change password" option.

  1. In the upper right corner, click your profile image.
  2. Click your name to open the profile pop-up.
  3. At the bottom left of the pop-up, click Change Password.
  4. Enter your current password and your new password in the forms displayed.
  5. Click Apply.

Way 2. Using the "Full Profile" option.

  1. In the upper right corner, click your profile image.
  2. Click your name to open the profile pop-up.
  3. At the bottom left of the pop-up, click Full Profile.
  4. At the top, click Change password.
  5. The further steps are the same as for the first way of changing the password.

Way 3. Navigating to "Settings > My account".

  1. In the upper right corner, click your profile image.
  2. Navigate to Settings > My account.
  3. At the top, click Change password.
  4. The further steps are the same as for the first way of changing the password.

Enable two-factor authentication (2FA)

Do not uninstall the Google Authenticator app before disabling 2FA for your account. You’ll need the OTP code from the app to disable it.

Two-factor authentication (2FA) allows you to add an extra level of security to your account. Besides using your login and password, enabling 2FA requires you to enter a one-time password code every time you log into your account. The code is automatically generated by an application on your phone.

Way 1. Using the QR code.

Before you begin, download an authenticator application on your phone. We recommend Google Authenticator for both Android and iOS users.

  1. In the upper right corner, click your profile image.
  2. Navigate to Settings > My account.
  3. At the top, click Enable 2 Factor Authentication.
  4. Open the Google Authenticator app and tap Scan a QR code.
  5. Scan the QR code displayed on the VNClagoon LIVE platform.
  6. Tap Add account in the Google Authenticator app to complete the setup.
  7. Enter the OTP (One-Time Password) code from the Google Authenticator app into the "OTP" field in the VNClagoon LIVE platform.
  8. Click Enable to activate 2FA.

You’ll see a confirmation message:

2 Factor Authentification is successfully enabled

Once 2FA is enabled, you’ll need to enter a one-time password (OTP) from your authenticator app every time you log in, after entering your username and password.

Way 2. Using a setup key.

  1. Follow steps 1–3 from Way 1 to access your account settings.
  2. Click Can't scan the QR-Code. You should see your account name, secret key, and key type.
  3. Open the Google Authenticator app and tap Enter a setup key.

  4. Fill in the fields in the "Google Authenticator" application:

    • Account name: Copy your account name from the VNClagoon LIVE platform and paste it into the field;
    • Your key: Copy the secret key from the VNClagoon LIVE platform and paste it into the field;
    • Type of key: Check the key type in the VNClagoon LIVE platform and select it from the drop-down menu.

  5. Tap Add in the Google Authenticator application. You should see that your account has been added.

  6. Enter the OTP code in the OTP field in the VNClagoon LIVE platform.
  7. Click ENABLE.

Disable two-factor authentication (2FA)

  1. In the upper right corner, click your profile image.
  2. Navigate to Settings > My account.
  3. At the top, click Disable 2 Factor Authentication.
  4. Enter the OTP code from the Google Authenticator application.
  5. Click DISABLE.

Sign out

  1. In the upper right corner, click your profile image.
  2. Click SIGN OUT.