Incident & RFC Management

RFCs (Request for Connect)

Create a RFC

1. On the VNCdirectory homepage, click Directory.
2. In the left navigation bar, click RFC.
3. At the top, click + New RFC.
4. Enter the required email address in the Email field and ensure that you have entered the email address without blanks.
5. Leave the message in the Message field by default or type a new one.
6. Click SEND RFC.

The user will receive the notification email. You can check the details of all sent RFCs in the Sent tab.

Send RFC

Anyone with a VNCtalk LIVE account can send an RFC to any valid email address. If the recipient accepts and registers, they become instant contacts.

RFC (Request for Connect) is a way for VNCtalk LIVE users to invite others to communicate via chat, audio, or video. Once accepted, both users will appear in each other’s contact lists.

1. Go to Directory from the main menu.
2. In the left sidebar, navigate to RFC.
3. Click New RFC at the top of the page.

4. In the Email field, enter the recipient’s address.

   • Make sure there are no spaces in the email.
   • You can keep the default message or write your own.

5. Click Send RFC.

6. The user will receive the notification email.

Track all your sent RFCs under the Sent tab.

Accept RFC

Way 1. Accept via Email.

If someone sends you an RFC (Request for Contact), you’ll receive an email with the subject line: "You are invited to a VNCtalk friends list by ."

1. Open the RFC email.

2. Click Accept. After clicking Accept, you’ll be redirected to the VNClagoon sign-up page.

   • If you already have an account: Log in using your existing credentials. A confirmation message will appear: "You are connected with [Name] now." Go to VNCmeet — the sender will now appear in your contacts list.
   • If you don’t have an account: Click Create New Account and register using the same email address that received the RFC. After logging in, the sender will automatically appear in your contacts list.

Way 2. Accept via "Received" tab.

1. Go to Directory from the main menu.
2. In the left sidebar, navigate to RFC.
3. Open the Received tab.
4. Click Accept next to the RFC.
5. You’ll see a message like: "You are connected with [Name] now."
6. The RFC moves from Received to Connected tab.
7. Open VNCmeet – the sender will be listed as your contact.

Incidents (Support Requests)

Create an incident

If you encounter issues related to the VNClagoon LIVE platform, you can create a support incident.

1. Go to Directory from the main menu.
2. Click the avatar icon in the upper right corner.
3. Select Support Request from the dropdown menu.
4. Click New issue.

5. Fill in the required fields. Fields marked with an asterisk (*) are mandatory.

   • To make your ticket private, check the box next to Private.
   • To attach a file or screenshot, click Choose file at the bottom of the form.

6. Click Create to submit the incident.

7. Once submitted, you can view all your incidents in the "Incidents" list.

   • To access it, click your avatar icon in the upper right corner and select Support Request from the dropdown menu.

8. In the incidents list, you can use filters and options to search, sort, and manage your incidents.

Edit an incident

1. Go to Directory from the main menu.
2. Click the avatar icon in the upper right corner.
3. Select Support Request from the dropdown menu.
4. Click the kebab menu icon next to the incident you want to edit and then select Edit from the dropdown menu.
5. Update the incident details as needed.
6. Click Submit to save changes.

Change an incident priority

1. Go to Directory from the main menu.
2. Click the avatar icon in the upper right corner.
3. Select Support Request from the dropdown menu.
4. Click the kebab menu icon next to the incident you want to change priority level and then hover over Priority from the dropdown menu.
5. Select the desired priority level.