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VNCtalk Web/Desktop Client User Manual

Updated till 3.2.5 version

Getting started

Install VNCtalk Desktop Client

The download and installation of desktop clients are the same for all VNCproducts. Refer to the "VNClagoon Desktop Client Installation" section, for a step-by-step guide.

Create an account

If you create a new account in VNCtalk Desktop Client, ensure that you are using the proper URL. For this, click "Change server URL" on the login page, enter the appropriate URL, and click "Change".

  1. Click Create New Account.

  2. Fill in all necessary information. First name, last name, email address, and password are required.

  3. Click CREATE ACCOUNT. You should receive a notification email containing a link to activate your account.
  4. Check your email address and confirm your registration.
  5. Enter your credentials in the labeled fields and click LOGIN.
  6. Review "Terms of Use" and click Accept at the bottom.
  7. Choose VNCtalk from the VNClagoon start screen.

Change the profile photo

You can add a VNCtalk profile photo or change your current profile photo.

  1. In the upper right corner, click the profile icon and then Profile. The Profile sidebar opens.
  2. Click the pencil icon .
  3. Hover the pointer over the current image and click Upload.
  4. Select an image from your device, and crop it.
  5. Click Apply.

Edit the profile information

You can customize your profile by adding a name, company, and position.

  1. In the upper right corner, click the profile icon.
  2. Click Change user info.
  3. Edit the profile information.
  4. Once you've finished, click UPDATE.

Change the VNCtalk icon and image

You need to be Admin to change the default VNCtalk icon and image.

You can customize the VNCtalk appearance settings by changing the icon (1) and image (2).

The procedure for changing the VNCtalk icon and image is the same for all VNC applications. Refer to the "Customize organization settings" section for the step-by-step guide.

Add a logo to the VNCtalk header

You need to be Admin to add a logo to the VNCtalk header.

The logo appears at the top of the VNCtalk main page.

The procedure of adding the logo to the VNCtalk header is the same for all VNC applications. Refer to the "Customize an application logo in the header" section for the step-by-step guide.

Check the application version

  1. In the upper right corner, click the profile icon.
  2. Navigate to Help > App info.

Contact VNC Service Desk

You can submit a support request at any time through VNC Service Desk. Adding a support request is a good option if:

  • You face any issues with your VNCtalk application.
  • You want to report a bug.
  • You have feature requests.

To add a support request:

  1. In the upper right corner, click the profile icon.
  2. Navigate to Help > VNC service desk.
  3. Click Visit VNC service desk.

In your support request, try to provide as much detail as possible about the issue or request.

Access User Manual

If you need more information about VNCtalk or need some instructions, you can access "VNCtalk Web Client and Desktop Client User Manual".

  1. In the upper right corner, click the profile icon.
  2. Navigate to Help > Manuals & Documents.
  3. Click the required document.

Access "Terms of use"

A Terms of service agreement provides details about the relationship between VNClagoon products and users. It sets forth clauses that embody the rules, requirements, restrictions, and limitations that a user must agree to in order to use the VNClagoon products.

  1. In the upper right corner, click the profile icon.
  2. Navigate to Legal notice > Terms of use.

Access "Data Privacy Policy"

Data Privacy Policy provides details about what type of information is collected and tracked on the website, how the information may be used, and with whom the information may be shared.

  1. In the upper right corner, click the profile icon.
  2. Navigate to Legal notice > Data Privacy:

Go to other VNC products

You can go to another VNC product from VNCtalk if you have a subscription to the product. It means that you do not need to open the product URL in a browser and enter your credentials to log in.

  1. In the upper left corner, click the bento menu . You should see only the products you are subscribed to.
  2. Click a required product and you should be redirected to this product.

Log out

Logging out of an account in the VNCtalk app does not delete your account. You can always add an account back later by using the LOGIN button.

  1. In the upper right corner, click the profile icon.
  2. Click Logout.
  3. Confirm that you want to log out, click LOG OUT.

Global settings

Global settings allow you to customize language, date format, time format, timezone, and more.

To change your global settings:

  1. Click the profile icon.
  2. Navigate to Settings > Global Settings.
  3. Customize your settings.
  4. Click Save.

Customize the language

The Language option allows you to select the language that you want to use. It is possible to set 3 languages: English, German, and French.

Change date format

Date settings present you with several formatting options.

Date order Description
dd.MM.yyyy Day-Month-Year with leading zeros and points (.) as the separator characters (17.02.2022).
MM/dd/yyyy Month-Day-Year with leading zeros and backslashes (/) as the separator characters (02/17/2022).
dd/MM/yyyy Day-Month-Year with leading zeros and backslashes (/) as the separator characters (17/02/2022).

Change time format

You can change how the clock (12-hour or 24-hour) appears on your display.

If the format contains an AM or PM, the hour is based on the 12-hour clock, where "AM" indicates times from midnight until noon and "PM" indicates times from noon until midnight. Otherwise, the hour is based on the 24-hour clock that uses the numbers 00:00 to 23:59 (midnight is 00:00).

Change timezone

Your site’s timezone is set to Coordinated Universal Time, UTC by default, which is in London, UK. If you live in a different area of the world you can change this option.

Enable/ disable "Send message with ENTER" option

VNCtalk automatically sends a message when you hit the Enter key while composing. However, you can change the behavior by default and make it start a new line, and keep composing the same message.

To change the action assigned to the "Enter" key by default, switch off the Send message with ENTER toggle.

Enable/ disable "Add date stamp along with time stamp" option

If you enable the "Add date stamp along with time stamp" option, you will be able to add a date to a time stamp on messages.

Enable/ disable the "Allow screen share preview for the presenter" option

By default, the option is disabled. If you enable the option, you can select what to share:

  • Your entire screen lets you show everything on your screen.
  • Application window lets you share an open window like a specific app you have open.
  • Chrome tab lets you share a single Chrome browser tab, hiding other tabs and windows. This option requires the Chrome browser.

Notification and sound settings

VNCtalk offers different ways to receive and manage notifications. These settings include how, when, and where your notifications appear, custom settings for chats, channels, broadcasts, sounds, and so on.

Enable/ disable chats, channels, and broadcasts notifications

You can control which types of notifications you want to enable.

To enable chats, channels, and broadcasts notifications:

  1. In the upper right corner, click the profile icon.
  2. Navigate to Settings > Notifications & Sound.
  3. Click Change.
  4. Select which types of notifications you would like to receive.
  5. Click Save.

Customize chat notifications

  • To be notified about upcoming conference video calls, toggle on Conference video call reminders.
  • To be notified about missed calls, toggle on Notify about missed calls.
  • To be notified only when you are @mentioned, toggle on Mentions.

Customize channel notifications

  • To be notified when there is a new topic on a channel you subscribed on, toggle on New topic in a channel you subscribed on.
  • To be notified when someone invites you to a channel, toggle on Invite to a channel.
  • To be notified about new comments and replies to your comments, toggle on New comment in a topic you subscribed on and Replies to your comments respectively.

All notifications for that type of activity will be sent to the activity button , which you can find in the upper right corner.

Customize broadcast notifications

  1. To turn on broadcast notification sounds, toggle on Enable notifications.
  2. To turn on the broadcast notification badge, toggle on Show badge.

    • An icon badge displays as a small circle and a number on the corner of a product's icon. If an app has one or more notifications, it will have a badge. If the badges are not displaying, you'll need to enable the notifications for that product and then turn on the product icon badges.

Customize notification badge color

  1. In the upper right corner, click the profile icon.
  2. Navigate to Settings > Notifications & Sound.
  3. Select a required color from the Badge color drop-down menu.
  4. Click Save.

Customize sticky notifications

The "Sticky notifications" option does not work in Firefox browser.

  1. In the upper right corner, click the profile icon.
  2. Navigate to Settings > Notifications & Sound.
  3. Select a required option from the Notifications drop-down menu:

    • No notifications - if you select this variant, you will not see a message notification in a browser when someone sends you a message;
    • Show non sticky notifications - if you select this variant, you will see a message notification in a browser when someone sends you a message, but the notification will disappear in some time;
    • Show sticky notifications - if you select this variant, you will see a message notification in a browser when someone sends you a message and the notification will be visible until you click it or close it.
  4. Click Save.

Customize email notifications

You can receive email notifications to alert you about new message(s). The email notifications suggest 2 setting variants:

  • Email Notification period — allows selecting the time period for the notifications;
  • Email Notifications repeats — allows selecting the notifications repeats.

To customize email notifications:

  1. In the upper right corner, click the profile icon.
  2. Navigate to Settings > Notifications & Sound.
  3. Select a required option from the Email Notification Period and Email Notifications repeats drop-down menus.
  4. Click Save.

Customize sound settings

  1. In the upper right corner, click the profile icon.
  2. Navigate to Settings > Notification & Sound.
  3. From the drop-down menu, select a required ringtone. The menu is visible only in case the Enable sounds toggle is switched on .
  4. Click the play button to listen to the selected ringtone.
  5. Click Save.

Enable/ disable the global mute

If you enable the global mute, you will mute all notifications within the application.

  1. In the top menu, click the microphone icon and it will turn red, confirming that you mute all notifications.
  2. To disable the global mute: click the microphone icon again.

Audio and video settings

You can adjust your camera and microphone, customize the background, check the sound, and more.

Customize video meeting settings

Video meeting settings allow you to:

  • customize the top and bottom bars in a video meeting. By default, they are always visible during a video meeting. But you can customize them and they will be visible only if you hover the pointer over them;
  • adjust video quality;
  • enable the pop-up window to confirm that you want to leave a video meeting.

Before you start a video meeting:

  1. In the upper right corner, click the profile icon.
  2. From the drop-down menu that opens, select Audio/ video settings. The "Settings" dialog box will open.
  3. On the left-side vertical navigation, select Video meeting settings.
  4. Under the VIDEO MEETING SETTINGS section, select a required option from Behavior of the top bar and Behavior of the bottom bar:

    • Always show — if you want the top/ bottom bar to be always visible;
    • Show on mouse over, hide on mouse out — if you want the top/ bottom bar to appear when you hover the pointer over it and to disappear when you remove the pointer.
  5. If you want to have the pop-up window to confirm that you want to leave a video meeting, toggle on the Show confirmation box when leaving video conference.

  6. Under the VIDEO QUALITY section, select an appropriate option from the Select the video quality drop-down menu:

    • High Definition and Standard Definition options are appropriate when you do not have issues with the internet connection;
    • Low Definition or Low Bandwidth options are appropriate when you have some issues with the internet connection.
  7. Click Save.

Customize audio/ video settings

  1. In the upper right corner, click the profile icon.
  2. From the drop-down menu that opens, select Audio/ video settings. The "Settings" dialog box will open.
  3. On the left-side vertical navigation, select Audio & Video.
  4. Under the AUDIO section, customize the following settings:

    • Input — the drop-down menu may suggest the types of input devices in case you have some external headphones connected. For example, if you use a laptop and you do not have some external headphones connected, the laptop microphone will be used for the input sound. In this case, only the default option is available in the drop-down menu. But if you connect the external headphones, you will be able to select them from the drop-down menu.
    • Level. To check that your sound and microphone work properly, just say something.
    • Output — the drop-down menu may suggest the types of output devices in case you have some external headphones connected. For example, if you use a laptop and you do not have some external headphones connected, the laptop microphone will be used for the output sound. In this case, only the default option is available in the drop-down menu. But if you want to use your headphones, you can connect them and select them from the drop-down menu.
  5. Under the VIDEO section, customize the video settings. The drop-down menu may suggest the types of cameras in case you have some external camera connected. For example, if you use a laptop without an external camera connected, the laptop camera will be used when you have a video call/meeting. But if you connect some external camera, you will be able to select it from the drop-down menu.

  6. Click Save.

Customize the background in a video meeting

  1. In the upper right corner, click the profile icon.
  2. From the drop-down menu that opens, select Audio/ video settings. The "Settings" dialog box will open.
  3. On the left-side vertical navigation, select Background.
  4. Click on an image to select the desired virtual background.
  5. Click Save.

Security and privacy settings

You can control your privacy by enabling/ disabling two-factor authentication and making certain information private or public.

Enable/ disable 2 Factor Authentication

Two-factor authentication (2FA) allows you to add an extra level of security to your account. Besides using your login and password, enabling 2FA requires you to enter a one-time password code every time you log into your account. The code is automatically generated by an application on your phone.

  1. Download an authenticator application on your phone. We recommend Google Authenticator for Android and iOS users.
  2. In the upper right corner, click the profile icon.
  3. Navigate to Settings > Security & Privacy.
  4. Toggle on Enable 2 Factor Aunthentication.
  5. Click Start Authenticator app.
  6. Scan the QR code with your authenticator application on your phone.
  7. Enter the six-digit code from the application.
  8. Click Save changes.

Remove OMEMO device

You can have up to 5 OMEMO encrypted devices.

When you hit the maximum number of OMEMO encrypted devices, you can't log in to VNCtalk with a new device. In that case, you'll get the notification stating "Exceeded OMEMO limit. Please deselect one of the devices first to enable encryption from the current device":

To disable one of the previous devices:

  1. In the upper right corner, click the profile icon.
  2. Navigate to Settings > Security & Privacy.

    • You can also click OPEN SETTINGS in the "OMEMO devices limit exceeded" modal box.
  3. Under the OMEMO DEVICES section, click the trash bin icon next to the device you want to disable.

  4. When prompted, click Ok to confirm that you want to delete the device.

Then refresh the page so the current device will be added automatically.

Transfer secure chats

After you log in to VNCtalk, your device is registered in the system and assigned an ID. The ID looks as follows: 10161 Mobile Android 2021-02-24. Where:

  • 10161 — is a device ID;
  • Mobile — is a hardware type;
  • Android — is an operating system of a hardware type;
  • 2021-02-24 — is a log in date from a device.

To check the devices ID in your VNCtalk account, click the profile icon and then navigate to Settings > Security & Privacy:

Imagine that you enable E2E encryption for a group chat in the VNCtalk Web Client. Let's call the group chat "Testing" in this imaginary situation. Then you install VNCtalk Desktop Client and log in to the application for the first time. When you open the "Testing" group chat, you should see that you cannot read the previous messages because they are encrypted:

Can't decrypt the message - not intended for the current device

To read the previous messages, you should transfer them from VNCtalk Web Client to Desktop Client. To do that, follow the steps below:

  1. Log in to VNCtalk:

    • on a device that you want to transfer encrypted messages from
    • on a device that you want to transfer encrypted messages to
  2. In the VNCtalk app on the device that you want to transfer messages from, click the profile icon in the upper right corner.

  3. Navigate to Settings > Security & Privacy.
  4. Click SELECT CHATS.
  5. Select a chat that you want to transfer encrypted messages from and click START at the bottom. You should see the notification stating "Started discovering nearby devices".

  6. Get back to VNCtalk on a device that you want to transfer encrypted messages. Click Accept in the Transfer secure chats modal box. You should see the notification stating "The chats are transferred successfully".

After the transfer is over, you can read encrypted messages.

Enable/ disable the "Read receipts" option

Check marks will appear next to each message you send. Here's what each one indicates:

The message was successfully sent.
The recipient has read your message.

The "Read Receipts" option allows you to see whether the recipient has read your message or seen your image/ video or not.

  1. In the upper right corner, click the profile icon.
  2. Navigate to Settings > Security & Privacy.
  3. Under the PRIVACY section, toggle on or off Enable receipts.
  4. Click Save.

Enable/ disable the "Inform about typing" option

If you enable the "Inform about typing" option, other users will be able to see if you are typing a message at the moment.

  1. In the upper right corner, click the profile icon.
  2. Navigate to Settings > Security & Privacy.
  3. Under the PRIVACY section, toggle on or off Inform about typing.
  4. Click Save.

Enable/ disable "Publish last activity" option

If you enable the "Publish last activity" option, other users will be able to see when you were online last time.

  1. In the upper right corner, click the profile icon.
  2. Navigate to Settings > Security & Privacy.
  3. Under the PRIVACY section, toggle on or off Publish last activity.
  4. Click Save.

Enable/ disable "Do not load insecure content" option

  1. In the upper right corner, click the profile icon.
  2. Navigate to Settings > Security & Privacy.
  3. Under the PRIVACY section, toggle on or off Do not load insecure content.
  4. Click Save.

Features settings

The "Enable keyboard on mobile" option does not work for Web/ Desktop Client. "Enable Whiteboard" and "Enable MCB" options are available only for users with the admin rights.

VNCtalk has a lot of useful features that you may use daily in many tasks. However, some features and chat addons can be enabled and disabled.

Enable/ disable Rich Text Format

If you enable Rich Text Format, you will have the toolbar with icons for editing and formatting a text. With Rich Text Format, you can include images, links, emojis, audio, and video as well as text.

  1. In the upper right corner, click the profile icon.
  2. Navigate to Settings > Features.
  3. Toggle on Enable RTF editor.
  4. Click Save.

Enable/ disable keyboard on mobile

You can turn off or disable a keyboard on your Android phone.

  1. In the upper right corner, click the profile icon.
  2. Navigate to Settings > Features.
  3. Toggle on Enable keyborad on mobile.
  4. Click Save.

Enable/disable VNCtalk features

You can enable or disable such VNCtalk features as:

Once you've disabled Channels, Socials, and Broadcasts features, they disappeared from the features menu:

Once you've disabled the Pad feature, it disappeared from the header menu of the chat/group chat:

  1. In the upper right corner, click the profile icon.
  2. Navigate to Settings > Features.
  3. Under the SELECT FEATURES section, toggle on the features you want to enable.
  4. Click Save.

Appearance settings

You can change VNCtalk appearance settings such as theme and font size.

Customize the theme

There are 3 themes in the application: "VNCtalk", "Purple", and "Orange".

  1. In the upper right corner, click the profile icon.
  2. Navigate to Settings > Appearance.
  3. Select a required theme.
  4. Click Save.

Customize the font size

You can make your font size smaller or larger.

  1. In the upper right corner, click the profile icon.
  2. Navigate to Settings > Appearance.
  3. Drag the slider left and right to choose one of the font size options.
  4. Click Save.

Chats

With the chat feature in VNCtalk, you can hold instant messaging conversations with people, share content and emojis, mention people, and send documents, images, or other content.

You can also hop into a call or meeting with a person right from your chat screen by tapping the phone or camera icons.

Start a chat

There are 3 ways to start a chat.

Way 1. Using the "New Chat" button.

  1. Click the plus icon and choose New chat.
  2. Select a required user from the list or search for them using the search field.

Way 2. From the list of users.

  1. Click the notebook icon at the left of your profile image.
  2. Click the user icon .
  3. Search for a required user from the list or use the search field for it.
  4. Choose from the following options:

    • hover the pointer over the user and click the kebab menu icon . Select Chat from the drop-down menu that opens.
    • click the user's name.
    • click the user's avatar icon and then click the message icon.

Way 3. From the "Profile Information" sidebar.

  1. Click the notebook icon at the left of your profile image.
  2. Search for a required user from the list or use the search field for it.
  3. Click the user's avatar and then click the avatar again.
  4. Click Chat.

Once the chat has been opened, compose your message in the box at the bottom of the chat. To open formatting options, select Rich Text Format beneath the box where you type your message.

Access chat info

You can view basic info about a chat such as chat settings, the user's email, a collection of all the files sent in the chat, and more.

  1. Open a chat.
  2. Click a chat drop-down menu and select Chat Info.

The information available in one-on-one chats:

  • Profile. See the user's full name, email, role, timezone, and language.
  • Chat info. Enable/ disable OMEMO Encryption and Clear chat history.
  • Files. A collection of all the images, videos, docs, voice messages, and saved meetings.
  • HR data. See the user's gender, marital status, engagement type, week availability, and payment mode.
  • Account. See the user's profile name, security encryption type, projects, and more.
  • Activity. Monitor chat and email activity.

Info screen options available in one-on-one chats:

  • Add a user to the "Favorite" list.
  • Make a voice or video call to the user.
  • Start a chat.
  • Compose a new email.
  • Create a ticket/ task for a user.

Pin a chat

Some chats deserve to be prioritized and viewed at a glance.

The pin chat feature allows you to pin specific chats to the top of your chats list so you can quickly find them. You can select up to 5 chats to pin at once.

You pin one-on-one and group chats the same way.

  1. Hover the pointer over the chat you want to pin and click the kebab menu icon .
  2. Click Pin chat.
  3. To unpin a chat, hover the pointer over a required chat and click the kebab menu icon and then Unpin chat.

Add a user to a chat

  1. Open a chat.
  2. Click the participant icon .
  3. Search for a required user using the search field and click it.
  4. In the modal window that opens, enter a chat name in the Group name field.
  5. Click Start.

You should see the created group chat in the chats list.

Disable/ enable notifications in a chat

If you do not want to receive a notification when somebody sends you a message or calls in a particular chat or group chat, you can disable notifications for this chat. You can enable the message notification any time you want.

You can mute:

  • message notifications: you'll still receive messages sent to the individual or group chat but a pop-up message won't be shown.
  • sound notifications: you'll still receive messages sent to the individual or group chat but a sound notification will be turned off.
  • incoming calls: you'll still receive a call but a ringing sound and pop-up message will be turned off.
  • everything: message notification, sound notification, and incoming calls will be turned off.

What the notification icons mean for a chat

Message notifications
Sound notifications
Incoming calls notifications
All notifications
No message notifications
No sound notifications
No incoming calls notifications
No notifications

To disable notifications in a chat:

  1. Open a chat.
  2. Click the loudspeaker icon .
  3. From the drop-down menu that appears, select which type of notifications you wouldn't like to receive:

    • Stop a pop-up message notification: Click Mute Notifications.
    • Stop a sound notification: Click Mute Sound.
    • Stop a ringing sound and pop-up message when you'll receive a call: Click Mute Incoming Calls.
    • Stop all notifications: Click Mute Everything.
  4. To enable notifications, click the crossed-out icon again.

Enable/ disable E2E encryption in a chat

You enable E2E encryption in one-on-one and group chats the same way.

  1. Hover the pointer over a chat you want to encrypt and click the kebab menu icon .
  2. Click Enable E2E encryption.
  3. To disable E2E encryption, hover the pointer over a chat and click the kebab menu icon . Then select Disable E2E encryption.

You can also open a required chat and click the lock icon beneath the box where you type your message and it will turn blue, confirming that you've enabled E2E encryption. Click the lock icon again to disable E2E encryption.

Once you've enabled E2E encryption, you should see that there is a corresponding message, for example:

     ```
     Mia Chesterfield enabled E2E encryption for the chat
     ```

Also, you should see the key icon on the chat avatar.

Change chat message storage settings

You specify message storage settings in one-on-one and group chats the same way.

You can choose how long chat messages are stored. If you enable the Clear chat history feature, all messages in chat after the designated time frame will be deleted.

To change settings to specify how long chat messages are stored, do the following:

  1. Open a chat.
  2. Click a chat drop-down menu and select Chat Info.
  3. Under the Privacy section, toggle on Clear chat history.
  4. Select the time period to store messages.

Archive/ unarchive a chat

The archive chat feature allows you to hide a chat from your chats list to better organize your conversations.

You archive one-on-one and group chats the same way.

  1. Hover the pointer over a chat and click the kebab menu .
  2. Click Archive.

All archived chats/group chats are stored in the "Archive" list. To access the list, click the profile icon in the upper right corner and then Archive.

You can unzip or delete archived chats from the "Archive" list at any time.

  1. In the upper right corner, click the profile icon.
  2. Select Archive.
  3. In the Archive Chats box, choose one of the following options:

Delete an active chat

You delete one-on-one and group chats the same way:

  1. Hover the pointer over a required chat and click the kebab menu icon .
  2. Click Remove from Recent.
  3. Confirm that you want to delete the chat - click Delete in the modal window.

Search in a chat

Searching messages in one-on-one and group chats works the same way.

Search across all chats
  1. Type a keyword into the search box above a list of chats.
  2. When message results appear, toggle between All chats and All messages.
  3. To open a result, click on it.

Search within a chat

There are 3 ways to find messages in a chat.

Way 1. Using "Search this chat" option.

  1. Open a chat.
  2. Click a chat drop-down menu and then Search this chat.
  3. Enter a search term in the field and press Enter.
  4. To set the time period for the search, click the calendar icon , select a required date and click APPLY.
  5. To search for a specific word across starred messages, click the star icon .

Way 2. Using the magnifier icon.

You can also select the magnifier icon beneath the box where you type your message.

Way 3. Using keyboard shortcuts.

Ctrl+F or Cmd+F keyboard shortcuts open a chat search screen.

Group chats

Start a group chat

There are two ways to start a group chat.

Way 1. Using the "New group chat" button.

  1. Click the plus icon and choose New group chat.
  2. Enter the name in the Group chat name field.
  3. Click the avatar icon to add a group chat image. Hover the pointer over the current image and click Upload. Select an image from your device, crop it, and click Apply.
  4. Under the Participants section, click the plus icon to add users to the chat.
  5. In the Select participants box that opens, assign a role for users in the group chat by clicking Moderator, Participant, or Audience.
  6. Select users you want to add to a chat and then click Select.
  7. Click the Settings drop-down, if you want to add a description and tags, and customize privacy and security options.
  8. Under the Privacy section, toggle on or off:

    • Make private
    • Make room persistant
    • Make room publicly searchable
  9. Under the Security section, toggle on or off E2E Encryption.

  10. Click Start.

You should see the created group chat in the chats list.

Way 2. Adding a user in a one-on-one chat.

You can bring others into the conversation. To add someone to a one-on-one chat, refer to the "Add a user to a chat" section, for the step-by-step guide.

Access group chat info

You can view basic info about a chat such as who's in a group chat, chat security and privacy settings, a collection of all the files sent in the chat, and more.

  1. Open a chat.
  2. Click a chat drop-down menu and select Chat Info.

The information available in group chats:

Info screen options available in group chats:

  • Add chat to the "Favorites" list.
  • Make a voice or video call to the user.
  • Start a screenshare session.
  • Add people to the conversation.
  • Change a group chat's avatar.

Add a user to a group chat

There are 2 ways to add a user to a group chat.

Way 1. Using the "Participants" option.

  1. Open a chat.
  2. Click a group chat drop-down menu and then Participants.
  3. Use the search field to find a required user and click it.

Way 2. Using the participant icon.

  1. Open a chat.
  2. Click the participant icon in a group chat.
  3. Select a role for a user - Moderator, Participant, Audience.
  4. Select a user from the list or use the magnifier icon for searching. Then click the user.
  5. Click Update.

In the group chat, you should see the notification stating "Added 1 participant".

Change group chat permissions

Participants in a group chat have different roles. You can be a group participant, audience, or moderator. The roles are synced across all your devices and on all platforms. The creator of a group is by default the group moderator. There can be several moderators.

Participants

Group participants have no permission to manage group chat settings, but their personal ones.

Permissions:

  • Notification settings
  • Archive a chat
  • Add a chat to a "Favorite" list
  • Create a survey
  • Start a video/ audio call
  • Start screenshare session
  • Manage privacy settings
  • Leave a chat

Audience

The group audience has no permission to send messages.

Permissions:

  • Add reactions to the message

Group Moderators

Group Moderators manage the roles, the chat´s name and description, and settings.

Permissions:

  • Add and remove members
  • Change group members' permissions
  • Rename the group chat
  • Edit the group chat image
  • Enable and disable OMEMO encryption
  • Manage chat history and privacy settings

By default, any group participants can send messages. However, a group admin can change group settings to allow only admins to send messages. The group admin can do that by changing a user's role from "Participant" to "Audience".

  1. Open a group chat.
  2. Click a chat drop-down menu and then Chat info. The chat info sidebar will open.
  3. Click the Participant tab.
  4. Click the kebab menu icon next to the participant for whom you want to change a role.
  5. Click Change role and select the Audience role from the drop-down menu.

Customize chat history settings

As a group chat moderator, you can specify whether to share chat history with new participants or not. You can set the default the following options:

  • Share your chat history with new participants
  • Don't share your chat history
  • Ask every time you add a new participant

To change chat history settings, do the following:

  1. Open a chat.
  2. Click a chat drop-down menu and select Chat Info.
  3. Under the Chat history section, select a required option.

Add a group chat to the "Favorite" list

You can mark group chats as favorites to make them easy to find.

  1. Hover the pointer over a group chat and click the kebab menu icon .
  2. Click Add to favorites.
  3. To remove a group chat from the Favorites list, hover the pointer over a chat, click the kebab menu icon and then Remove from Favorites.

You can view your favorite chats by navigating to Favorites via the left navigation bar, where you will see a list of individual and group chats you've marked as favorite.

Change a group chat avatar

  1. Open a group chat.
  2. Click a group chat drop-down menu and then Chat info.
  3. Click the pencil icon.
  4. In the Select Avatar box that opens, hover the pointer over the current image and click Upload. Choose an image from the gallery or upload one from your device.
  5. Use the slider to adjust the size of the image.
  6. Click Apply.

You should see the notification stating that Mia Chesterfield has updated the group photo.

Rename a group chat

  1. Open a group chat.
  2. Click the group chat drop-down menu and then Chat info.
  3. Click the pencil icon and enter a new name in the Chat name field.

Leave a group chat

After you join a group chat, you can decide whether you want to remain a member or leave the group chat.

  1. Open a group chat.
  2. Click the chat drop-down menu and then Leave conversation.

    • If you are the group chat owner, you should select a new owner.
    • If you are a participant - just confirm that you want to leave the conversation.

Remove a user from a group chat

Only the Moderator can delete a user from group chats.

There are 3 ways to delete a user from a group chat.

Way 1. Using the "Participants" option.

  1. Open a group chat.
  2. Click a group chat drop-down menu and then Participants.
  3. Hover the pointer over the user you want to remove from a chat and click the trash bin icon .

Way 2. Using the "Chat info" option.

  1. Open a group chat.
  2. Click a group chat drop-down menu and then Chat info.
  3. Click the Participants tab.
  4. Click the kebab menu icon next to the user you want to remove from a chat and then Remove from chat.

Way 3. Using the participant icon.

  1. Open a chat.
  2. Click the participant icon in a group chat.
  3. Click the cross icon on a required user.
  4. Click Update.

Messages

Reply to a message

You can respond to a specific message in an individual or group chat.

  1. Hover the pointer over a message you want to reply to and click the kebab menu icon .
  2. From the drop-down menu that appears, select Reply.

  3. Enter your response and click Send .

Alternatively, you can press [Ctrl/Command] and click the message. This will highlight the message in blue, and show your options on a toolbar at the top of the page. Click the reply icon on the toolbar.

Copy a message

  1. Hover the pointer over a message you want to copy and click the kebab menu icon .
  2. From the drop-down menu that appears, select Copy to clipboard.

  3. It will copy the selected chat message to clipboard. You can now paste the copied message to another chat.

Alternatively, you can press [Ctrl/Command] and click the message you want to copy. This will highlight the message in blue, and show your options on a toolbar at the top of the page. Click the copy icon on the toolbar.

Forward a message

You can forward messages from an individual or group chat to another individual or group chat. Forwarded messages are indicated with a Forwarded label:

  1. Hover the pointer over a message you want to forward and click the kebab menu icon .
  2. From the drop-down menu that appears, select Forward.

  3. Search for or select the individual or group chats you want to forward the messages to.

Alternatively, you can press [Ctrl/Command] and click the message you want to forward. This will highlight the message in blue, and show your options on a toolbar at the top of the page. Click the forward icon on the toolbar.

Delete a message

When you delete messages, they are deleted for everyone. Once a message is deleted, the app displays a notification stating Message is deleted.

  1. Hover the pointer over a message you want to delete and click the kebab menu icon .
  2. From the drop-down menu that appears, select Delete message.

Alternatively, you can press [Ctrl/Command] and click the message you want to delete. This will highlight the message in blue, and show your options on a toolbar at the top of the page. Click the kebab menu icon on the toolbar. From the drop-down menu that opens, select Delete message.

Delete, copy, forward multiple messages

You can select more than one message to delete, copy, or forward.

  1. Hover the pointer over one of the messages you want to delete, copy, forward and click the kebab menu icon .
  2. From the drop-down menu that appears, click Select. This will highlight the message in blue, and show your options on a toolbar at the top of the page.
  3. Select more messages to delete, copy, or forward multiple messages at once.
  4. Click one of the following on a toolbar at the top of the page:

    • Copy .
    • Forward .
    • Delete .

Send a message by mail

  1. Hover the pointer over a required message and click the kebab menu icon .
  2. Click More > Email to a Friend.

  3. Enter an email address in the field and press Enter on the keyboard.

  4. Click Send.

Alternatively, you can press [Ctrl/Command] and click the required message. This will highlight the message in blue, and show your options on a toolbar at the top of your screen. Click the kebab menu icon on the toolbar. From the drop-down menu that opens, select Email to a Friend.

Record a voice message

VNCtalk voice messaging allows you to instantly communicate in one-on-one and group chats.

  1. Open a chat.
  2. Click the microphone icon . You should see that the recording has started.
  3. To send the voice message, click the checkmark button . To stop recording the voice message, tap the cross button .

Change voice message speed

You can play voice messages at different speeds and listen to them faster or slower.

  1. Open a chat.
  2. Click the play icon of the voice message you want to speed up or slow down.
  3. Click the kebab menu icon and then Playback speed.
  4. Choose a preferred option.

Mention the user

You can directly notify someone that a message needs a response by mentioning them in a group chat. When you mention someone, they'll get a notification. Only people who are already in the group conversation can be mentioned in this way.

  1. Open a group chat.
  2. Type @ followed by the user’s name.
  3. When it appears, click the name of the user you want to mention.
  4. Write your message and then click Send .

You can also write @all to mention everyone who is a member of the chat group.

You can view chats with your name mentioned by navigating to Mentions via the left navigation bar. When viewing a chat group with a message you were mentioned in, your username will be highlighted in blue.

Add reactions to a message

In VNCtalk, you express how you feel about a message with reactions. A reaction is a small emoji that appears next to a message.

  1. Click the emoji icon near the message you’d like to react to.
  2. Choose an emoji reaction.
  3. To remove a reaction, click the highlighted reaction.

Mark/ unmark a message as a favorite

The starred messages feature allows you to bookmark specific messages so you can quickly refer back to them later.

  1. Hover the pointer over a message you want to mark as a favorite and click the kebab menu icon .
  2. From the drop-down menu that appears, select Star message.
  3. To unmark a message as a favorite, hover the pointer over the starred message, click the kebab menu icon and then Unstar message.

Another way is to click on a message and the star will turn yellow, confirming that you've marked the message as a favorite. To unmark a message as a favorite, click the star icon again.

Use emoji

  1. Click the icon to open the emoji selection menu.
  2. In the input field of the emoticon window that appears, you can also type any keyword to get relevant emoji suggestions - like :heart.
  3. To switch back to your text box, click at the bottom right.

Use Rich Text Format

You can bold and italicize text in chat messages. You can also underline text, change text color, and add bullet points.

Ensure that Rich Text Format is enabled. Follow the steps from "Enable/disable Rich Text Format" instruction.

  1. Open a chat.
  2. click the Rich Text Format icon .
  3. You should see the box where you can type a message using Rich Text Format feature.

Extend the field for typing a message

  1. Open a chat.
  2. Click .
  3. To shrink a text field, click .

Share location

This feature isn't available on VNCtalk Web and Desktop Client, but it is available on the VNCtalk app. Refer to the "Share location" subsection within the VNCtalk App User Manual, for a step-by-step guide.

Files

Attach a file

You can add files from the ownCloud as well as from your device to chats.

Way 1. Using the clip icon in a chat.

  1. Open a chat.
  2. Click the clip icon beneath the box where you type your message.
  3. Select the files you want to add.
  4. Click Open.

Way 2. Using the "Drag and Drop" functionality.

  1. Open a chat.
  2. Drag and drop files into the VNCtalk message field.

Way 3. Using the ownCloud icon in a chat.

  1. Open a chat.
  2. Click the ownCloud icon beneath the box where you type your message.
  3. Check the box next to the files you want to add and click Send.

Access files in a chat

All sent images/ documents/ voice messages / videos/ meetings are stored in the "Files" folder.

  1. Open a chat.
  2. Click a chat drop-down menu and then Files.

Here you can find all sent image(s)/ video (s)/ document(s)/ voice message(s)/ meetings by entering the keyword in the search field.

When you search, you have these options:

  • Sort results by date or user: Below the search field, click the group option and select Date or User from the dropdown.
  • Start a new search: Click in the search field.
  • Open a result: Click it.
  • Download a result: Hover over it and click .
  • Preview a result: Hover over it and click . From the drop-down menu, select File preview.
  • Send a result to a chat: Hover over it and click . From the drop-down menu, select Send to. In the Send to box that opens, select or search for a chat you want to send the file and click it.
  • Email a result to a friend: Hover over it and click . From the drop-down menu, select Email to a friend. In the Email to friend box that opens, fill in the fields and then click Send.

Change the view of files

Files can be displayed in two ways - list or tiles. To change the view of files:

  1. Open a chat.
  2. Click a chat drop-down menu and select Files.
  3. In the Files sidebar that appears, click or to change to the view you want to see.

File preview

VNCtalk supports the following file types when previewing:

  • Images files
  • Video files
  • Text documents

Preview a text document

You can see the contents of a text document without opening it in a new tab. To quickly preview a file, click it. A preview window will open.

Preview a media file

Media files are opened in a media previewer. You can click the left and right arrows to navigate through all files shared in the respective chat. Zoom is supported. The action menu allows forwarding media to a different chat, downloading it, or sending it to the ownCloud.

Forward a media file

  1. Click an image/ video to open it.
  2. In the top menu, click the forward icon .
  3. Search for or select a chat you want to forward an image/ video to and click it.

Download a media file

  1. Click an image/ video to open it.
  2. In the top menu, click the download icon .
  3. You can also right-click the image/ video and select Download.

Copy a media file

  1. Click an image/ video to open it.
  2. In the top menu, click the copy to clipboard icon . It will copy the media link to a clipboard. You can now paste the copied link to another chat and send it.
  3. You can also copy an actual image to a clipboard - not a link. To do that, right-click the image and select Copy to clipboard. You'll see the notification stating Image copied to clipboard. You can now paste the copied image to another chat using Ctrl/ Command + V.

Send a media file to ownCloud

You can send an image/ video to ownCloud within the media previewer.

  1. Click an image/ video to open it.
  2. In the top menu, click the ownCloud icon .
  3. Select a folder where you want to send your media or click Create a folder if you want to create a new one.
  4. Click Send.

Email a media file to a friend

  1. Click an image/ video to open it.
  2. In the top menu, click the kebab menu icon and then Email to a friend.
  3. Enter an email address in the field.
  4. Click Send.

ownCloud

Currently you can search, view, download, and share your ownCloud files and folders right from VNCtalk.

Share with users and groups

You can share the files and folders that you store in your ownCloud with anyone in VNCtalk.

  1. Open a chat.
  2. Click the ownCloud icon beneath the box where you type your message.
  3. Click the sharing icon next to the file you want to send to and select Share with users and groups
  4. Enter the name of the user or a group you want to share with.
  5. Click Share.

The recipient will need to enter the password to access the shared resource.

You can create multiple public links per file or folder. This offers a lot of flexibility for creating different kinds of share links for a single file or folder, such as different passwords, expiry dates, and permissions.

  1. Open a chat.
  2. Click the ownCloud icon beneath the box where you type your message.
  3. Click the sharing icon next to the file you want to send to and select Share a public link
  4. Provide the name in the Link Name field.
  5. Set the permission parameters:

    • Download / View. Allows recipients to view or download the public link’s contents.
    • Download / View / Edit. Allows recipients to view, download, edit, and delete the public link’s contents.
    • Download / View / Upload. Allows recipients to view, download and upload the public link’s contents.
    • Upload only. Allows users to create a drop folder, which can receive files from multiple recipients without revealing the contents of the folder.
  6. Set a password for protecting the link.

  7. Set an expiry date for the link. The public link expires at the end of the specified date.
  8. Click Create.

  • Now that the share is created and copied to the clipboard, you can manually paste the link to send it.
  • Public link shares are marked with the Shared overlay. Un-shared files/ folders are blank.

This shows details about public links (if they have been created) such as their names, share permissions, and sharing status.

  1. Open a chat.
  2. Click the ownCloud icon beneath the box where you type your message.
  3. Click the kebab menu icon and select Details.

From here, you can also edit, copy, or delete your public link shares.

You can change any of the properties of a public link:

  1. From the Files box, click the kebab menu icon next to the file shared.
  2. Click Details.
  3. Click the kebab menu icon next to the public link you want to edit and then Edit.
  4. Rename a file.

    • When you rename a public link, it only renames your version; no other users see the new public link name.
  5. Change public link permissions.

  6. Protect a public link with a password.
  7. Set, adjust or remove the expiration date.
  8. Click Update.

  1. From the Files box, click the kebab menu icon next to the file shared.
  2. Click Details.
  3. Click the kebab menu icon next to the public link you want to copy and then Copy to clipboard.

It's worth noting that you don’t delete a public link. Rather what you do is remove the access of users with whom it’s already been shared with.

  1. From the Files box, click the kebab menu icon next to the file shared.
  2. Click Details.
  3. Click the kebab menu icon next to the public link you want to delete and then Delete.

To do that, the user should no longer have access to the public link you shared earlier.

Send a file to VNCtalk

You can create multiple public links per file or folder. This offers a lot of flexibility for creating different kinds of share links for a single file or folder, such as different passwords, expiry dates, and permissions.

  1. Open a chat.
  2. Click the ownCloud icon beneath the box where you type your message.
  3. Click the sharing icon next to the file you want to send to and select Send to VNCtalk.
  4. Select a required user from the list or search for them using the search field.

Mark a file as a favorite

  1. Click the star to the right of the sharing icon to mark it as a favorite.
  2. You can quickly find all of your favorites with the Favorites filter.
  3. To unmark a file/folder as a favorite, click the star icon again.

Rename an ownCloud file/ folder

  1. Open a chat.
  2. Click the ownCloud icon beneath the box where you type your message.
  3. Click the kebab menu icon and select Rename. The file’s current name will be displayed in an editable text box.
  4. Change the name and click the checkmark icon. If you don’t want to rename it, click , and the file name will be left as is.

Download an ownCloud file/ folder

  1. Open a chat.
  2. Click the ownCloud icon beneath the box where you type your message.
  3. Click the kebab menu icon and select Download.

Another way is to check the box next to a file/ folder you want to upload and then click . In that way, you can download multiple files at once.

Delete an ownCloud file/ folder

  1. Open a chat.
  2. Click the ownCloud icon beneath the box where you type your message.
  3. Click the kebab menu icon and select Delete.

Another way is to check the box next to a file/ folder you want to delete and then click . In that way, you can delete multiple files at once.

Create an ownCloud folder

  1. Open a chat.
  2. Click the ownCloud icon beneath the box where you type your message.
  3. Click the plus icon in the navigation bar and select New folder.

Upload a file to ownCloud

You can send files from a computer to ownCloud without leaving VNCtalk.

  1. Open a chat.
  2. Click the ownCloud icon beneath the box where you type your message.
  3. Click the plus icon in the navigation bar and then Upload file.
  4. Select a file from your device and click Open.

After that, you should see the notification stating File(s) has been uploaded.

VNCpad

The VNCpad allows you to add one or more pads to write on, for example for notes during an online meeting, and has a text editor with basic text formatting options like bold, italic, underlined and strikethrough text, lists with numbers or bullet points and indent text. In addition, you can add a table for organizing information.

VNCpad also highlights every participant‘s contribution to the VNCpad in a different color and in real-time. These colors can be removed when the document is finished.

Create a VNCpad in a chat

  1. Open a chat.
  2. Click the VNCpad icon and then Create new pad.

    • Alternatively, you can click the plus icon .
  3. Enter the document name and click CREATE.

After you create the VNCpad, the following icon will appear on a chat, so all participants will be aware of it.

Rename a VNCpad in a chat

  1. Open a chat.
  2. Click the VNCpad icon .
  3. Click the kebab menu icon on a required pad and then Rename pad.
  4. Enter a required name and click UPDATE.

Delete a VNCpad in a chat

  1. Open a chat.
  2. Click the VNCpad icon .
  3. Click the kebab menu icon on a required pad and click Delete.

Duplicate a VNCpad in a chat

This feature is under development.

Survey

You can use the survey to make plans and coordinate with your teammates. For example, one member in a group can create a poll, and the others can vote on ideas and give feedback.

Create a survey

  1. Open a chat.
  2. Click the survey icon and then Create survey.
  3. Choose one of the following options:

    • Single input. The short (one-line) question allows you to collect short open-ended answers from respondents.
    • Checkbox. The question with checkboxes allows you to collect multiple open-ended answers with a single question.
    • Radiogroup. The question with checkboxes allows you to collect multiple open-ended answers with a single question.
  4. Enter the question text.

  5. Click Required to make the survey question required.
  6. Configure settings by clicking Settings at the bottom.
  7. Give a name to a survey.
  8. Set an expiry date for the survey. The survey expires at the end of the specified day.
  9. Check the box next to Hide the voter's name to make the survey anonymous.
  10. Click Publish.

Preview survey design

Before you publish your survey, preview your survey design to see what your survey will look like to respondents. There is no possibility of editing a survey published, so it's helpful to edit your survey design before collecting responses.

Once the survey is created, click the Preview section and take your survey.

Move a question

You can move a question to another position or page in the survey.

  1. Click the question.
  2. Hover the pointer over the following icon .
  3. Drag the question to the desired position in the survey and drop it into place.

Copy a question

Copying a question will create a duplicate version of the question in the same survey. All options will carry over to the copied version.

  1. On the Designer section, hover over the question you want to copy.
  2. Click Duplicate.

Delete a question

After deleting, you cannot restore the question.

  1. On the Designer section, hover over the question you want to delete.
  2. Click Delete.

Make a question required

You can make any question in your survey required so that survey takers must answer it before submitting the page. By default, required questions are marked by an asterisk (*).

If people don't answer a required question, they will not be able to continue to the next page of the survey until they answer the question within the requirements. You can customize the error message that they see if they leave a required question blank.

  1. Click the Designer section.
  2. Select a question to edit it.
  3. Click Settings > General.
  4. Check the box next to Required.
  5. (Optional) Customize the error message by navigating to Validation and filling in the "Required" error message field.

Change the question layout

You can change the position or layout of questions on a page.

To adjust the question layout:

  1. Click the Designer section.
  2. Select a question to edit it.
  3. Click Settings > Layout.
  4. Configure the options as needed.

The question layout options vary depending on the question type.

  • Question Placement. You can choose the question that appears directly below the previous question by checking the box next to Display a question on a new line.
  • Question number. You can hide the question number.
  • Panel expand state. You can choose from the following options: Inherit, Collapsed, Expanded*.
  • Title location.
  • Description location.
  • Indents. Add extra padding to the left of the question.
  • Width. You can set a fixed pixel width that will remain fixed regardless of the page width.
  • Input size. (You can change the input size on the short answer question questions) You can determine how many characters the respondent can enter in the field.
  • Column count. (You can change the number of columns on the questions with checkboxes and radio buttons) You can determine how many columns of answers will be displayed in the answer field.

Create a multiple-page survey

You can split your survey into multiple pages to help organize and break up a long list of questions.

You can add pages in an existing survey, and then move the questions up or down accordingly on the page. If you're creating a new survey, you can add pages while adding questions.

Add a page

There are two ways to add the page to the survey.

Way 1. From the "Designer" tab

  1. Click the Designer section.
  2. Click Add question.
  3. A new page will be added to the survey.
  4. Enter the page name. You can also enter an optional description for it.
  5. Add new questions to the page, or move existing questions to the page as required.

Way 2. From the "Settings" panel

  1. Click the Designer section.
  2. In the top right corner, click the settings icon.
  3. From the Settings panel, click Pages.
  4. Under the Pages section, click the plus icon.

Manage a page

After adding the required pages to your survey, you can duplicate, remove, and configure page settings.

  1. Click the Designer section.
  2. Hover the pointer over the page and click it to see the following options:

    • Duplicate page. You can create a copy of the page and its questions.
    • Remove page. You can remove the page from the survey.

Configure page settings

  1. Click the Designer section.
  2. Hover the pointer over the page.
  3. Click Settings. The settings sidebar will open and you will see the following option:

    • General. You can edit page info such as name, title, and description. You can also make the page visible and read-only and set a time limit to finish the page.
    • Logic. You can use page logic to conditionally show groups of questions based on a previous answer. Instead of going through the steps for setting up logic on question after question, you can move all questions with the same logic rules to a single page and set up the logic on the page.
    • Layout. You can customize question title location, element order on the page, and navigation buttons visibility.

Delete a survey

You can delete a survey that you don't need anymore. The deletion of a survey is permanent and can't be reverted.

  1. Open a chat.
  2. Click the survey icon .
  3. Click the kebab menu icon next to the survey you want to delete.
  4. Select Delete.

Survey settings

VNCtalk allows you to set up various survey settings like survey language, navigation buttons location, survey structure, and logic, ensuring responses are anonymous, and more.

General settings

General settings allow you to customize survey language, cookie name, and width mode, and make the survey editable or read-only.

  • Changing your survey language switches certain default survey text — like navigation buttons — to another language. It does not translate any text you have provided — i.e. the question text and answer options. You must translate the questions and answer options into the relevant language yourself.
  • Cookies prevent users from filling out the same survey twice.

To customize general settings:

  1. Open a chat.
  2. Click the survey icon and then Create a survey or the plus icon if you have created the survey before within this chat.
  3. In the Designer tab, click the settings icon and then General.
  4. Customize your settings.
  5. Click the arrow icon to hide the Survey Settings panel.
  6. Click the Preview tab to preview your choice.

People taking your survey can use these buttons to navigate through a survey.

Navigation settings allow you to edit the button text, show or hide the buttons, customize the button location, and more.

To customize navigation settings:

  1. Open a chat.
  2. Click the survey icon and then Create a survey or the plus icon if you have created the survey before within this chat.
  3. In the Designer tab, click the settings icon and then Navigation.
  4. Customize your settings.
  5. Click the arrow icon to hide the Survey Settings panel.
  6. Click the Preview tab to preview your choice.

Customize buttons

You can edit the text for the following buttons:

  • Previous page button
  • Next page button
  • Complete survey button
  • Preview answers button
  • Edit answer button
  • Start survey button

To edit the button text:

  1. From the Settings panel, click Navigation.
  2. Click the field of the button's name you want to edit.
  3. Enter the preferred text.

Customize buttons location

You can change the buttons location to Top, Bottom, and Both. You can also hide buttons at all.

  1. From the Settings panel, click the Navigation section.
  2. Under the Navigation buttons location section, click the preferred option.

You can allow or prevent respondents from editing their responses on previous pages. This setting controls whether or not the Previous button is shown on each page in your survey.

  • To hide the Previous button, uncheck the box next to Show the Previous Page button — don't allow respondents to go back and change existing responses.
  • To show the Previous button, check the box next to Show the Previous Page button — allow respondents to go back to previous pages in the survey and update existing responses.

Customize progress bar location

With a progress bar (completed pages), participants can see how far along they are in the survey. It gives participants an idea of both how far they’ve come and how much further they have to go.

You can change the progress bar location to Top, Bottom, and Both. You can also hide the progress bar.

  1. From the Settings panel, click the Navigation section.
  2. Under the Progress bar location section, click the preferred option.

Question settings

You can use the Question tab to customize your question: customize the question title location, change the required symbol or numbering style, and set the character limit in open-ended answers.

To customize question settings:

  1. Open a chat.
  2. Click the survey icon and then Create a survey or the plus icon if you have created the survey before within this chat.
  3. In the Designer tab, click the settings icon and then Question.
  4. Customize your settings.
  5. Click the arrow icon to hide the Survey Settings panel.
  6. Click the Preview tab to preview your choice.

Customize question title location

You can change the question title location to Top, Bottom, and Left.

  1. From the Settings panel, click Question.
  2. Under the Question title location section, click the preferred option.

Change required symbol

You can make any question in your survey required so that survey takers must answer it before submitting the page. By default, required questions are marked by an asterisk (*).

You can change the required symbol.

  1. From the Settings panel, click Question.
  2. In the Required symbol field, enter the preferred option.

Change the numbering style

You can specify the numbering style that you want. Choices include Arabic numerals, uppercase and lowercase Roman numerals, uppercase and lowercase alphabet letters. You can also choose no numbers at all, killing the sequential numbering.

  1. From the Settings panel, click Question.
  2. In the Start index (number or letter) field, enter the preferred option.

Customize error message location

You can change the error message location to Top or Bottom.

  1. From the Settings panel, click Question.
  2. Under the Error message location section, click the preferred option.

Change the order of survey questions

You can change the order of any questions in your survey. You can apply it to all questions on the page/ pages.

  1. From the Settings panel, click Question.
  2. Under the Element order on the page section, choose from the following options:

    • Random. Questions will appear in random order.
    • Initial. Questions will appear in the order you've created the questions.

Set maximum answer length

The answer question type allows your respondents to write open-ended answers in a textbox. You can set the character limit.

  1. From the Settings panel, click Question.
  2. In the Maximum answer length (in characters) field, enter the preferred option.

Pages settings

You can use the Pages tab to customize the survey pages: add a page or remove a page, change the page location and title, and determine whether to show or hide the page title/ number.

To customize page settings:

  1. Open a chat.
  2. Click the survey icon and then Create a survey or the plus icon if you have created the survey before within this chat.
  3. In the Designer tab, click the settings icon and then Pages.
  4. Customize your settings.
  5. Click the arrow icon to hide the Survey Settings panel.
  6. Click the Preview tab to preview your choice.

Add page title

You can add page titles to the different pages in your survey to keep it organized.

  1. From the Settings panel, click Pages.
  2. Under the Pages section, click the name of the page and make your changes.

Reorder pages

You can move a page to another position in the survey.

  1. From the Settings panel, click Pages.
  2. Using the icon with three horizontal lines, click, hold and drag the pages into their new order.

Remove a page

If you no longer need a page in the survey, you can delete it. When deleting, you delete all questions currently on that page.

  1. From the Settings panel, click Pages.
  2. Under the Pages section, click the trash bin icon next to the page you want to delete.

Show or hide page titles/ numbers

You can hide the titles and page numbers in your survey.

  1. From the Settings panel, click Pages.
  2. Deselect the Show page titles or Show page numbers boxes as required.

Timer settings

You can set up a countdown timer to your survey and manage the time your respondents spend on your survey or on the page of your survey. This feature is useful when you need to conduct a quiz or an online test.

There are two types of timers in VNCtalk:

  • Survey timer
  • Page timer

To customize timer settings:

  1. Open a chat.
  2. Click the survey icon and then Create a survey or the plus icon if you have created the survey before within this chat.
  3. In the Designer tab, click the settings icon and then Timer/Quiz.
  4. Customize your settings.
  5. Click the arrow icon to hide the Survey Settings panel.
  6. Click the Preview tab to preview your choice.

Add a survey timer

A survey timer lets your respondent know how much time they have left to complete the entire survey. You can set up a maximum time limit to answer all questions in your survey. When a timer is set, the respondents will have to complete the survey within the time limit and if they fail to do so, the responses they have entered until then will be automatically submitted.

  1. From the Settings panel, click Timer/ Quiz.
  2. In the Time limit to finish the survey, enter the maximum time duration for the survey.
  3. Under the Timer location section, choose the preferred option.
  4. Under the Timer mode section, choose Survey.

Add a page timer

You can use the page timer to make sure your respondents only spend the required time on the pages of your survey. When a page timer is set, the respondents will have to complete the page within the time limit; if they fail to do so, the responses they have entered until then on the page will be automatically submitted, and the survey will load the following page.

  1. From the Settings panel, click Timer/ Quiz.
  2. In the Time limit to finish one page, enter the maximum time duration for the survey.
  3. Under the Timer location section, choose the preferred option.
  4. Under the Timer mode section, choose Survey.

Screenshare session

You can start screen sharing directly in a chat without making a call first.

Screen sharing involves sharing access to your computer screen, desktop, or other content during a meeting. Other users are then able to see your screen and watch your activity in real time – it works well for online presentations or meetings.

Start a screen share session in a chat

The process for sharing your screen in group chats is the same as in one-on-one chats.

When you start a screen share session in a group chat, select whether you want to start a screen share session with all users of the group chat or a particular user.

If you want to start a screen share session with a particular user, click the Selected only tab. Once done, select a required user and click Start.

  1. Open a chat.
  2. In the upper right corner, click the monitor icon .
  3. Select the appropriate option:

    • Your entire screen: Share everything on your screen.
    • Window: Share just one window.
    • Tab: Share one open tab.
  4. Click Share.

  5. The other participants in the chat will receive a notification asking them to accept your screen share. Once they do, they'll be able to see your screen.
  6. To stop sharing your screen, click the stop button .

Start a screen share session with an external user

You can start a screen share session with an external user, who does not belong to your organization.

  1. Click the plus icon and choose Screenshare.
  2. Enter the external user's email address in the field and click Enter.
  3. Click the arrow button located at the bottom of the modal window. Once done, you should see the corresponding chat in the chats list for the screen share session.
  4. Select the appropriate option:

    • Your entire screen: Share everything on your screen.
    • Window: Share just one window.
    • Tab: Share one open tab.
  5. Click Share.

  6. The external user will receive a notification asking them to join a video meeting. Once they click the Join the Meeting button in the email, they'll be able to see your screen.

Audio/ video calls

Start an audio/ video call

There are 5 methods to start an audio or video call:

Way 1. Using the handset/ camera icon in a chat.

  1. Open a required chat/ group chat.
  2. In the chat header, click the handset icon or the camera icon .

Way 2. Using the handset/ camera icon in a group chat.

  1. Open a required group chat.
  2. In the chat header, click the handset icon or the camera icon .
  3. Select whether you want to start a call with all users of the group chat or a particular user.

    • If you want to start a call with a particular user, click the Selected only tab and select a required user.
  4. Click Start.

Way 3. Using the kebab menu next to a chat.

  1. In the left-side column where all your conversations are shown, hover the pointer over a required chat and click the kebab menu icon that appears in the upper right corner.
  2. Select Voice call or Video call from the drop-down menu.

Way 4. Using the kebab menu next to a group chat.

  1. In the left-side column where all your conversations are shown, hover the pointer over a required chat.
  2. Click the kebab menu icon that appears in the upper right corner.
  3. Select Voice call or Video call from the drop-down menu.
  4. Select whether you want to start a call with all users of the group chat or a particular user.
  5. Click Start.

Way 5. Using the "ALL" tab.

  1. Click the notebook icon located in the top-right corner.
  2. Select a required user from the list or use the search field to find the user.
  3. Hover the pointer over the user and click the kebab menu icon .
  4. Select the Voice call or Video call menu option that opens.
  5. Alternatively, you can click the user's avatar and then click the handset/ camera icon:

Answer an audio/ video call

If you receive an incoming call, do one of the following:

  • Accept an incoming call/ accept a video call as an audio call: Click .
  • Accept a video call with the enabled camera: Click .
  • Decline a call: Click .

If you miss an audio call, you should see the following notification in a chat/group chat:

Use a quick response

A quick response is a short message that you can send when rejecting a call. The default quick responses let people know you can't answer right now and how to contact you next.

When someone calls you, you see the incoming call screen. If you want to reject the call and send a quick response, do the following:

  1. Click the kebab menu icon in the upper right corner.
  2. By default, you get four quick response text message samples. Click the response you want to send:

    • Can't talk. What's up?
    • I'll call you right back.
    • I'll call you later.
    • Can't talk now. Call me later?
  3. You also have the option to mute sound or block the user.

Record an audio/ video call

To record a video/audio call, follow the instructions from the "Record a video meeting" subsection.

Rejoin an active audio/ video call

To rejoin an active audio/video call, follow the instructions from the "Join a video meeting" subsection.

Switch to floating video view

The floating video window allows you to minimize the main video window while keeping the video on top of other applications you have open. You can move the window around your screen as needed.

  1. Click the chats icon in the bottom right corner.
  2. Once in a mini-window view, you can change the video window state from rectangle to circle. To do that click the icon at the top right. Click the icon again to return to the previous state.
  3. While in this mode, you can also easily mute/unmute yourself or turn on/off your video by clicking and buttons accordingly.
  4. Click the kebab menu icon to add participants, start recording, mute all, or turn off all cameras.
  5. Hover your mouse pointer over the floating video window. Holding down the left mouse button on the following icon allows you to move the window around the screen.
  6. Double-click on an empty area of the floating video window to return to the full window.

Expand to full screen during an audio/ video call

You can switch the layout to full-screen mode during a video call. You can do that by clicking the kebab menu icon in a tile or using the Participant icon.

Way 1. Clicking the kebab menu icon in a tile.

  1. While you are in a video call, hover the pointer over the participant tile and click the kebab menu icon that appears in the upper right corner.
  2. From the drop-down menu that opens, select Expand to full screen. The video stream will expand to full screen.
  3. You can exit the full screen by clicking in the upper left corner.

Way 2. Using the Participant icon.

  1. In the upper right corner, click the participant icon .
  2. Click the kebab menu icon next to the user.
  3. Select the Expand to full screen menu option that appears.

Mute/ unmute a user for me during an audio/ video call

You have an option to mute another participant just for yourself. You can do that by clicking the kebab menu icon in a tile or using the Participant icon.

Way 1. Clicking the kebab menu icon in a tile.

  1. While you are in a video call, hover the pointer over the participant tile and click the kebab menu icon that appears in the upper right corner.
  2. From the drop-down menu that opens, select Mute for me.

To unmute the partisipant:

  1. Hover the pointer over one of the participants and click the kebab menu icon that appears in the upper right corner.
  2. From the drop-down menu that opens, select Unmute for me.

Way 2. Using the Participant icon.

  1. Click the participant icon at the top right.
  2. Click the kebab menu icon next to the user you want to mute.
  3. Select Mute for me menu option that appears.

Send a private message to a user during an audio/ video call

You can send a private message to an individual participant during an audio/ video call.

  1. While you are in a video call, hover the pointer over the participant tile and click the kebab menu icon that appears in the upper right corner.
  2. From the drop-down menu that opens, select Send a message.
  3. Enter a message and click Send.

The user can answer your message immediately by clicking Reply.

Send an instant message to other users within a call

You can send messages, pictures, files, and even voice messages during any call to other call participants. In that case, messages are visible to everyone on the call.

  1. While you are in a video call, click the mini chat icon on the bottom.
  2. On the right, select who you want to send the message to:

  3. Enter your message or send pictures.

  4. Press Enter to send your message.

Channels

As for channels instructions, refer to the following documentation:

Broadcasts

VNCtalk Broadcast is a fast way to inform individual participants or defined groups and recipient lists about events of any kind. You can just write a broadcast message and everyone in the selected group will be informed immediately.

If someone wants to answer your broadcast or has a question, a 1:1 chat with the creator of the broadcast will automatically be created.

Create a broadcast

It is possible to create a broadcast with a minimum of 2 users. Also, you can add group chat participants to a broadcast.

  1. Click the plus icon and then New broadcast.
  2. Enter a broadcast name in the Broadcast Title field.
  3. Search for required participants using the search field or select a required group chat.
  4. Click the start broadcast button .

You can check the created broadcast in the Broadcast tab of the left sidebar.

Access broadcast info

The instruction to access broadcast info is the same as for a chat. So, refer to the "Access chat info" instruction, but perform the steps with a required broadcast.

Pin a chat in a broadcast

The instruction to pin a chat in a broadcast is the same as for a chat. So, refer to the "Pin a chat" instruction, but perform the steps with a required chat in a broadcast.

Disable/ enable notifications in a broadcast

The instruction to disable/enable notifications in a broadcast is the same as for a chat. So, refer to the "Disable/ enable notifications in a chat" instruction, but perform the steps with a required broadcast.

Enable/ disable E2E encryption in a chat

The instruction to disable/enable E2E encryption in a broadcast is the same as for a chat. So, refer to the "Enable/ disable E2E encryption in a chat" instruction, but perform the steps with a required broadcast.

Change chat message storage settings in a broadcast

The instruction to disable/enable E2E encryption in a broadcast is the same as for a chat. So, refer to the "Change chat message storage settings" instruction, but perform the steps with a required broadcast.

Add a broadcast to the "Favorite" list

The instruction to add a broadcast to the "Favorite" list is the same as for a group chat. So, refer to the "Add a group chat to the "Favorite" list" instruction, but perform the steps with a required broadcast.

Delete a broadcast

The instruction to delete a broadcast is the same as for a chat. So, refer to the "Delete an active chat" instruction, but perform the steps with a required broadcast.

Search in a broadcast

The instruction to search in a broadcast is the same as for a chat. So, refer to the "Search in a chat" instruction, but perform the steps with a required broadcast.

Share a file in a broadcast

The instruction to share a file in a broadcast is the same as for a chat. So, refer to the "Share a file" instruction, but perform the steps with a required broadcast.

Video meetings

There are 3 possible roles in a video meeting:

  • Moderator can: share the screen, create a whiteboard, start a broadcast, send messages to participants, change participants' roles, remove participants from VNCmeet, add participants with a particular role, remove participants from a group, mute/unmute participants;
  • Participant can: raise a hand, add participants without a role, send a message to participants, mute/unmute participants for himself/herself, and share the screen;
  • Audience can: send a message to participants, mute/unmute participants for himself/herself, and add participants without a role.

All operations, described in this section, are available during a video meeting.

Start a video meeting

You can start a video meeting not only with internal users, who are members of your organization but also with external users, who do not belong to your organization.

If a user does not answer a call within 1 minute, the call will end automatically and you will receive the notification that a user does not answer. If you miss a video meeting, you should see the following notification in a chat:

  1. Click the plus icon and choose Video meeting.
  2. Choose an option:

    • New meeting if you want to start an instant meeting.
    • Schedule meeting if you want to schedule a meeting.
  3. Enter a video meeting name.

  4. Click the avatar icon to add a video meeting image. Hover the pointer over the avatar icon and click Upload. Select an image from your device, crop it, and click Apply.
  5. Under the Participants section, click the plus icon to add users to the video meeting.
  6. Assign a required role for participants — Moderator, Audience, or Participant — and search for people you want to invite.

    • You can also start the video meeting with an external user. To do that, enter the user's email address in the Search field and click the arrow icon .
    • The external user should receive the email. The video meeting will start when the external user clicks the Join the Meeting button in the email.
  7. Once done, click Select.

  8. Click the Settings drop-down, if you want to add a description and tags and set a password for a video meeting. You can also assign a video meeting to the corresponding Multi Conference Board.

    • Setting a password for the video meeting, all the participants will have to enter this password to access the video meeting. You should provide all the participants with this password.
  9. Click Create.

A meeting invitation is sent out to all the invitees after the meeting is created.

Schedule a video meeting

  1. Click the plus icon and choose Video meeting.
  2. Choose a Schedule meeting option.
  3. Select the meeting date, time, and expected duration.
  4. The further steps are the same as for creating an instant video meeting. Refer to the "Start a video meeting" section, for a step-by-step guide.

View scheduled/ previous video meetings

You can view your scheduled meetings by navigating to Meetings via the left navigation bar, where you will see a list of your upcoming and previous meetings.

Edit a scheduled video meeting

Only organizers can modify meetings.

You can make changes to meetings that you have already scheduled from the meeting list sidebar or video meeting chat.

If adding additional participants to the meeting, append new participants to the existing list; removing the original participants from the list will cause them to receive meeting canceled emails.

Way 1. From the meeting list.

  1. Hover the pointer over the video meeting you want to edit and click the kebab menu icon that appears in the upper right corner.
  2. Select Modify scheduled meeting.
  3. Make the desired changes to the meeting.
  4. Click Create.

Way 2. From the video meeting chat.

  1. Open the video meeting you want to edit.
  2. In the chat header, click the down arrow and select Modify scheduled meeting.
  3. Make the desired changes to the meeting.
  4. Click Create.

When you're finished, all the meeting participants will see the notification stating Mia Chesterfield has updated the group photo. An updated meeting invitation is sent out to all the invitees after the changes are saved.

Cancel a scheduled video meeting

Only organizers can cancel meetings.

You can cancel scheduled upcoming video meetings if the meeting isn’t necessary and you want to let the meeting participants know the meeting is canceled. You can do that from the meeting list or the video meeting chat.

Way 1. From the meeting list.

  1. Hover the pointer over the video meeting you want to cancel and click the kebab menu icon next to it.
  2. From the drop-down menu that opens, select Cancel scheduled meeting.
  3. Confirm that you want to cancel the video meeting - click Yes in the modal window.
  4. Type a message to let the participants know the meeting is canceled. It’s not necessary, but it helps to avoid confusion.
  5. Click Send.

Way 2. From the video meeting chat.

  1. Open the video meeting you want to cancel.
  2. In the chat header, click the down arrow and select Cancel scheduled meeting.
  3. Confirm that you want to cancel the video meeting - click Yes in the modal window.
  4. Type a message to let the participants know the meeting is canceled. It’s not necessary, but it helps to avoid confusion.
  5. Click Send.

When you're finished, you should see the notification stating Meeting canceled and the meeting participants receive an email containing that the video meeting has been canceled by the organizer.

Customize video meeting settings

Video meeting settings allow you to customize:

  • the top and bottom bars in a video meeting. By default, they are always visible during a video meeting. But you can customize them and they will be visible only if you hover the pointer over them;
  • video quality;
  • enable the pop-up window to confirm that you want to leave a video meeting.

To edit video meeting settings as follows:

  1. While in the meeting, click the cogwheel icon in the upper right corner.
  2. From the drop-down menu that opens, select Video meeting Settings.
  3. Select a required option from Behavior of the top bar:

    • Always show - if you want the top bar to be always visible;
    • Show on mouse over, hide on mouse out - if you want the top bar to appear when you hover the pointer over it and to disappear when you remove the pointer.
  4. Select a required option from Behavior of the bottom bar:

    • Always show - if you want the bottom bar to be always visible;
    • Show on mouse over, hide on mouse out - if you want the bottom bar to appear when you hover the pointer over it and to disappear when you remove the pointer.
  5. If you want to have the pop-up window to confirm that you want to leave a video meeting, switch on the Show confirmation box when leaving video conference toggle.

  6. Customize the video quality. Select an appropriate option from the Select the Video Quality drop-down menu:

    • High Definition and Standard Definition options are appropriate when you do not have issues with the internet connection;
    • Low Definition or Low Bandwidth options are appropriate when you have some issues with the internet connection.
  7. Click SAVE at the bottom.

Customize audio/ video settings for a video meeting

  1. While in the meeting, click the cogwheel icon in the upper right corner.
  2. From the drop-down menu that opens, select Audio & Video.
  3. Customize the settings in the AUDIO section:

    • Input - the drop-down menu may suggest the types of input devices in case you have some external headphones connected. For example, if you use a laptop and you do not have some external headphones connected, the laptop microphone will be used for the input sound. In this case, only the Default option is available in the drop-down menu. But if you connect the external headphones, you will be able to select them from the drop-down menu.
    • Level - allows you to check that your sound and microphone work properly.
    • Output - the drop-down menu may suggest the types of output devices in case you have some external headphones connected. For example, if you use a laptop and you do not have some external headphones connected, the laptop microphone will be used for the output sound. In this case, only the Default option is available in the drop-down menu. But if you want to use your headphones, you can connect them and select them from the drop-down menu.
  4. Customize the settings in the VIDEO section. The drop-down menu may suggest the types of cameras in case you have some external camera connected. For example, if you use a laptop without an external camera connected, the laptop camera will be used when you have a video call/meeting. But if you connect some external camera, you will be able to select it from the drop-down menu.

  5. Click SAVE.

Customize security and privacy for a video meeting

You can protect a video meeting using VNCtalk additional security options. They are:

  • Lobby mode - this option is available for both 1:1 and group video meetings. If you enable the option, you will be able to confirm other users' participation in a video meeting;
  • Password - this option is available only for group video meetings. If you add a password, other users will have to enter this password while joining a video meeting. In this case, you should share the password with all users before the video meeting begins;
  • End-to-End Encryption - this option is experimental and available for both 1:1 and group video meetings. If you enable it, such services as recording, live streaming, and phone participation will be disabled.

If you enable both "Lobby mode" and "Password" options, a user will have 2 options to join a video meeting: get the confirmation from the moderator or enter a password. If the user enters the password, he/she will join the video meeting without the moderator's confirmation.

  1. While in the meeting, click the cogwheel icon in the upper right corner.
  2. From the drop-down menu that opens, select Security & Privacy.
  3. If you want to confirm each user's participation in a video meeting - switch on the Enable Lobby toggle and click SAVE at the bottom.
  4. If you want to protect a video meeting with a password, click Add password. Then enter the password to the appeared field and click SAVE at the bottom.
  5. If you want to enable End-to-End Encryption - switch on the Enable End-to-End Encryption toggle, but note that some services (such as recording, live streaming, and phone participation) will be disabled. Then click SAVE at the bottom.

Customize a background in a video meeting

  1. While in the meeting, click the cogwheel icon in the upper right corner.
  2. From the drop-down menu that opens, select Background Settings.
  3. Click on an image to select the desired virtual background.
  4. Click Save.

Customize a layout in a video meeting

You can customize the video layout preferences during a video meeting. There are 2 available video layouts for your convenience:

  1. Tile — This layout sets by default and shows a grid view of equal-sized images. It looks as follows:

  2. Full-screen — Full-screen layout with the option to display the participant you pin. When you pin a participant, they’re always visible. It looks as follows:

To change screen layout during a video meeting as follows:

Once you've changed a screen layout, you should see the notification stating You have switched to the tile view.

View speaker statistics

The Speaker Statistics feature allows you to gauge how long each user is speaking during an audio or video call.

  1. While in the meeting, click the cogwheel icon in the upper right corner.
  2. Select Speaker stats from the drop-down menu.
  3. The table shows the information on how long each participant in the meeting is speaking.

Share a video meeting URL

You can share the video meeting URL with people who weren't invited to the meeting.

  1. While in the meeting, click in the upper right corner to copy a link.
  2. Share it directly with people.

If you weren't the person who organized the meeting, you can still share the URL meeting with people who weren't invited to the meeting.

Add a user to a video meeting

  1. Click the participant icon in the upper right corner.
  2. From the window that opens, click Add people.
  3. Select required role for a user: Moderator, Participant, or Audience.
  4. Use the Search field to find and add an internal user, who is a member of your organization.

    • You can also add an external user, who is a member of another organization. To do that, enter the user's email address in the Search field and click the arrow icon .
    • The external user should receive the email. The video meeting will start when the external user clicks the Join the Meeting button in the email.
  5. Click Update at the bottom.

Switch to floating video view in a video meeting

To switch to floating video view, follow the instructions from "Switch to floating video view during an audio/ video call" subsection.

Expand to full screen in a video meeting

To switch the layout to full-screen mode during a video meeting, follow the instructions from "Expand to full screen during an audio/ video call" subsection.

Send a private message to a user in a video meeting

You can send a private message to an individual participant by clicking the kebab menu icon in a tile or using the Participant icon.

Way 1. Clicking the kebab menu icon in a tile.

Once in a video meeting:

  1. Hover the pointer over the view of the participant you want to send a message to and click the kebab menu icon that appears in the upper right corner of the tile.
  2. Select Send a message menu option.
  3. The quick message dialog will open. Enter a message and click Send.

    • The user can answer your message immediately by clicking Reply.

Way 2. Using the Participant icon.

  1. Click the participant icon at the top right.
  2. Click the kebab menu next to a user you want to send a message to and then Send a message:
  3. The quick message dialog will open. Enter a message and click Send.

Send an instant message to other users in a video meeting

You can send messages, pictures, files, and even voice messages during a meeting to other participants. In that case, messages are visible to everyone in the meeting.

To send an instant message to other users in a video meeting, follow the instructions from "Send an instant message to other users within a call" subsection.

Pin/ unpin a user's view to/ from full screen in a video meeting

Only the Moderator can pin/unpin a user's view to/from full screen users in a video meeting.

If you pin a user's view to full screen, the pinned view is displayed as pinned for everyone in a video meeting. You can do that by clicking the kebab menu icon in a tile or using the participant icon.

Way 1. Clicking the kebab menu icon in a tile.

Once in a video meeting:

  1. Hover the pointer over the view of a required participant and click the kebab menu icon that appears in the upper right corner of the tile.
  2. Select the Pin to full screen menu option. You should see that the user's view is expanded to full screen.

To unpin a user's view from the full screen:

  1. Hover the pointer over the view of a required participant and click the kebab menu icon that appears in the upper right corner of the tile.
  2. Select Unpin to full screen menu option.

Way 2. Using the Participant icon.

  1. Click the participant icon at the top right.
  2. Click the kebab menu next to a user, whose view you want to pin to full screen and click Pin to full screen:

Send a "wake up" message to a user in a video meeting

Only the Moderator can send "wake up" message to users during a video meeting.

You can send the "wake up" message to a user during a video meeting by clicking the kebab menu icon in a tile or using the participant icon.

Way 1. Clicking the kebab menu icon in a tile.

Once in a video meeting:

  1. Hover the pointer over the view of the participant you want to send a "wake up" message to and click the kebab menu icon that appears in the upper right corner of the tile.
  2. Select the Wake up menu option. The user should receive the notification stating "You have been called to wake up by Alice Glass".

Way 2. Using the Participant icon.

  1. Click the participant icon at the top right.
  2. Click the kebab menu next to a user you want to send a "wake up" message to and then Wake up.

Change a user's role in a video meeting

Only the Moderator can change a role for users in a video meeting.

You can change a participant's role during a video meeting by clicking the kebab menu icon in a tile or using the participant icon.

Way 1. Clicking the kebab menu icon in a tile.

Once in a video meeting:

  1. Hover the pointer over the view of the participant for whom you want to change a role to and click the kebab menu icon that appears in the upper right corner of the tile.
  2. Select the Change role menu option.
  3. Select a required role from the drop-down menu.
  4. Click Change.

Way 2. Using the Participant icon.

  1. Click the participant icon at the top right.
  2. Click the kebab menu next to a user for whom you want to change a role and then Change role.
  3. Select a required role from the drop-down menu.
  4. Click Change.

Mute/ unmute a user for everyone in a video meeting

Only the Moderator can mute/unmute users in a video meeting.

You can mute/ unmute a participant during a video meeting by clicking the kebab menu icon in a tile or using the participant icon.

Way 1. Clicking the kebab menu icon in a tile.

Once in a video meeting:

  1. Hover the pointer over the view of the participant you want to mute and click the kebab menu icon that appears in the upper right corner of the tile.
  2. Select Mute for everyone menu option.
  3. Confirm that you want to mute the user - click Mute in the modal window. The user, whom you mute, should see the notification stating "Your microphone is disabled by video chat admin. No participant will be able to hear you. If you'd like your microphone to be unmuted, contact admin to re-enable your microphone".

To unmute a user:

  1. Hover the pointer over the view of the participant you want to unmute and click the kebab menu icon that appears in the upper right corner of the tile.
  2. Select the Unmute for everyone menu option. The user you unmute should see the notification stating "Your microphone is enabled by admin. You can continue with the use of a microphone".

Way 2. Using the Participant icon.

  1. Click the participant icon at the top right.
  2. Click the kebab menu next to a user you want to mute and then Mute for everyone
  3. Confirm that you want to mute the user - click Mute in the modal window. The user, whom you mute, should see the notification stating "Your microphone is disabled by video chat admin. No participant will be able to hear you. If you'd like your microphone to be unmuted, contact admin to re-enable your microphone".

To unmute a user:

  1. Click the participant icon at the top right.
  2. Click the kebab menu next to a user you want to mute and then Unmute for everyone. The user you unmute should see the notification stating "Your microphone is enabled by admin. You can continue with the use of a microphone".

Mute/ unmute a user for me during a video meeting

You have an option to mute another participant just for yourself.

To do that, follow the instructions from "Mute/ unmute a user for me during an audio/ video call" subsection.

Turn off a user's camera during a video meeting

Only the Moderator can turn off the video of another user during a video meeting.

You can turn off the video of participants during a video meeting. You can do that by clicking the kebab menu icon in a tile or using the Participant icon.

Way 1. Clicking the kebab menu icon in a tile.

Once in a video meeting:

  1. Hover the pointer over the view of the participant whose camera you want to turn off and click the kebab menu icon that appears in the upper right corner of the tile.
  2. Select Turn off the camera menu option.

To re-enable camera access:

  1. Hover the pointer over the view of the participant whose camera you want to turn on and click the kebab menu icon that appears in the upper right corner of the tile.
  2. Select the Re-enable camera access menu option.

Way 2. Using the Participant icon.

  1. Click the participant icon at the top right.
  2. Click the kebab menu next to a user whose camera you want to turn off and then Turn off the camera.

Remove a user from a video meeting

Only the Moderator can remove users from a video meeting.

You can remove someone from a meeting by clicking the kebab menu icon in a tile or using the Participant icon.

Way 1. Clicking the kebab menu icon in a tile.

Once in a video meeting:

  1. Hover the pointer over the view of the participant you want to remove and click the kebab menu icon that appears in the upper right corner of the tile.
  2. Select Remove from call menu option.

Way 2. Using the Participant icon.

  1. Click the participant icon at the top right.
  2. Click the kebab menu next to a user you want to remove from a video meeting and then Remove from call.

Remove a user from a group in a video meeting

Only the Moderator can remove users from a group in a video meeting.

If you remove a user from a group chat, they will be removed from a video meeting too. You can remove someone from a group chat by clicking the kebab menu icon in a tile or using the Participant icon.

Way 1. Clicking the kebab menu icon in a tile.

Once in a video meeting:

  1. Hover the pointer over the view of the participant you want to remove and click the kebab menu icon that appears in the upper right corner of the tile.
  2. Select the Remove from group menu option.
  3. Confirm that you want to remove the user from the chat - click Remove in the modal window.

Way 2. Using the Participant icon.

  1. Click the participant icon at the top right.
  2. Click the kebab menu next to a user you want to remove from a group and then Remove from group.
  3. Confirm that you want to remove the user from the chat - click Remove in the modal window.

Use "Raise hand" option

Only a user with "Audience" and "Participant" rights can raise a hand in a video meeting.

If your microphone is muted and you want to indicate that you need something from the moderator or other participants, you can use the "Raise hand" option in a video meeting.

  1. On the bottom, click the hand icon .

    • The Moderator will be notified that you've raised your hand.
  2. After the Moderator clicks the green checkmark, your microphone will be turned on.

Share a screen in a video meeting

You can share your entire screen or a specific window during a meeting.

  1. On the bottom, click the screen share icon .
  2. Select Your entire screen, A window, or A tab.

    • Check the box next to Share system audio to share your computer's audio.
  3. After you select what you want to show, click Share.

  4. Select End screens are to stop showing your screen.

Send a broadcast message in a video meeting

Only the Moderator can send a broadcast message in a video meeting.

A broadcast message is a message that is sent in a video meeting chat.

  1. On the bottom, click the broadcast icon .
  2. Click the down arrow and select the message template.
  3. If you select Custom message, you should type your message in the appeared field.
  4. Click Send.

Join a video meeting

Both internal (users, who belong to your organization) and external users (users, who do not belong to your organization) can join a video meeting in VNCtalk.

Internal users can join a video meeting by clicking any of these buttons or .

  • If you click the button with the camera icon, you will join the video meeting with the enabled camera.
  • If you click the button with the handset icon, you will join the video meeting with the disabled camera.

External users can join a video meeting by clicking the Join the Meeting button, which he/she can find in the invitation email.

If you were removed from the meeting, you can join an active video meeting simply by clicking the Join button.

Access chats in a video meeting

You can access all your chats by minimizing a video meeting window.

  1. On the bottom, click the chats icon .
  2. Once in a mini-window view, you can change the video window state from rectangle to circle. To do that click on the icon at the top right.

    • Click the icon again to return to the previous state.
  3. Hover your mouse pointer over the floating video window. Holding down the left mouse button on the icon allows you to move the window around the screen.

  4. To maximize the video meeting window, hover the pointer over the video meeting window and double-click it.

Record a video meeting

Recording meetings is useful when you want to review the meeting later or share it with people who couldn’t attend.

  1. in the upper left corner, click the REC button . You should see that the recording is in progress.

    • Other participants are notified that the meeting is being recorded.
  2. To stop recording, click .

  3. You should see the notification stating "The recording is completed". Select an option:

    • Close the notification.
    • Open in files.
    • Download on your computer.

A recorded video meeting is saved in the Meetings folder. To access the folder, as follows:

  1. Open a chat.
  2. Click a chat drop-down menu and select Files.
  3. Click the Meetings tab.

Mute/ unmute all the participants in a video meeting

As the moderator in a meeting, you can manage your participants, including muting and unmuting participants to manage background noise and distractions.

End a video meeting

It doesn't matter who you are, moderator, participant, or audience, leaving the meeting means that you’re ending it for everyone.

  1. On the remote control, click the End Call button .
  2. Confirm that you want to end a video meeting - click End in the modal window.

Multi Conference Board

Multi Conference Board (MCB) is an additional tool to VNCtalk for managing, scheduling, recording, and archiving conferences. Also it allows to run and manage several parallel conferences (video, audio, screen share, whiteboard) from a central dashboard. MCB contains the following information:

  • the meta conference boards list;
  • conferences statistics for each meta conference board: the number of live, scheduled, ended, and archived conferences.

Each meta conference board contains the following information:

  • all current and planned conferences;
  • all participants;
  • all user interactions and notifications (e.g. raised hands);
  • all connectivity details (users with low bandwidth).

There are several new user roles: conference managers, moderators, participants, and audience. You can assign one or more conference managers and moderators to make sure that your virtual events run smoothly. The invitees are either active participants or members of the audience, who can view a live stream of the conference and who can join actively by raising their hand. MCB Conference Managers can:

  • schedule and start video meetings;
  • manage all planned, live, finished and archived conferences;
  • invite new participants;
  • deactivate participants;
  • mute/unmute participants;
  • change the roles of participants;
  • assign Moderator roles;
  • send broadcasts to all participants;
  • chat with individual participants;
  • record conferences.

How it works

To create a video meeting in a meta conference board, the Moderator performs 2 steps:

  1. Creates a meta conference board in the MCB.
  2. Creates, schedules a video meeting, and assigns this video meeting to a corresponding meta conference board. This step can be performed in the MCB or in VNCtalk.

The video meeting is created in VNCtalk and displayed in a corresponding meta conference board, in Scheduled statistics:

If the Moderator opens the meta conference board, he/she will see the created scheduled video meeting with the following information:

  • the countdown when the video meeting starts;
  • the link to the video meeting;
  • participants of the video meeting.

Create a meta conference board

  1. Click the hamburger menu at the bottom right and fill in Panel name and Description fields.
  2. Search for required video meetings that you want to add to this meta conference board in Add conferences to the list field.
  3. Click Create. You should see the created meta conference board:

Edit a meta conference board

  1. Click the meatball menu on a meta conference board and click Edit MCB:

  2. Edit the information and click Update.

Delete a meta conference board

After you delete a meta conference board, you will not be able to restore it.

  1. Click the meatball menu on a meta conference board and click Delete MCB:

  2. Confirm that you want to delete the meta conference board - click Delete in the modal window.

Create a video meeting

It is also possible to create a video meeting in MCB.

  1. Click a meta conference board where you want to create a video meeting.
  2. Click the video camera icon and fill in the following fields:

    • Video meeting name - enter a video meeting name;
    • Video meeting description - if you want you can enter the video meeting description;
    • Password - if you want you can set a password for the video meeting so all the participants will have to enter this password to access the video meeting. You should provide all the participants with this password.
  3. Enter required meta conference board, to which you want to add this video meeting, in Assign meta conference board field.

  4. To add participants, click the participant icon and search for required users. Or you can enter an email address for inviting an external user to the video meeting.
  5. Select required role for participants - click Moderator or Participant.
  6. And finally click Select.
  7. If you want to schedule the video meeting - click the calendar icon. Select a date and time, and click the checkmark.
  8. Click Start. The created video meeting is visible in Scheduled statistics in a corresponding meta conference board:

Move a video meeting to another meta conference board

  1. Open a required meta conference board and click the kebab menu on a video meeting, which you want to move:

  2. Click Change/Add to panel and select required meta conference board from the Lists drop-down menu.

  3. Click OK.

Contact lists

"Contact list" is an option for each user to create lists according to individual requirements, for example for marketing purposes.

Create a contact list

  1. Click the notebook icon next to your profile image.
  2. Click the kebab menu icon .
  3. Enter a list name in the field and click .
  4. Select required users or use the search field to find them.
  5. Click the checkmark icon .

To check the created list:

  1. Click the notebook icon and then .
  2. Scroll down and you should see the list.

Rename a contact list

  1. Click the notebook icon next to your profile image.
  2. Click the user icon .
  3. Search for a required list, then hover the pointer over it and click the kebab menu icon .
  4. Select Rename list.
  5. Give a new name and click the checkmark button .

Add a user to a contact list

  1. Click the notebook icon next to your profile image.
  2. Click the user icon .
  3. Search for a required list, then hover the pointer over it and click the kebab menu icon .
  4. Select Add user to list.
  5. Click the pencil icon .
  6. Click the user you want to add to the contact list.
  7. Click the checkmark icon .

Delete a contact list

It is not possible to restore deleted lists.

  1. Click the notebook icon next to your profile image.
  2. Click the user icon .
  3. Search for a required list, then hover the pointer over it and click the kebab menu icon .
  4. Select Delete list:
  5. Confirm that you want to delete the list - click Delete in the modal window.

Remove a user from a contact list

  1. Click the notebook icon next to your profile image.
  2. Click the user icon .
  3. Search for a required list, then hover the pointer over it and click the kebab menu icon .
  4. Select Add user to list.
  5. Click the pencil icon and then the cross icon on a required user.
  6. Click the checkmark icon .

View user profile

Every user in VNCtalk has a profile where you can view all available data about that person. You can also connect with a user through video/ audio calls, send a message, open a form to compose an email, or create a task for them.

To view a user's profile, do the following:

  1. Click the notebook icon next to your profile image.
  2. Click the user icon .
  3. Search for a required user from the list or use the search field for it.
  4. Hover the pointer over the user you want to view a profile and click the kebab menu icon .
  5. Сlick User's profile.

Buttons that launch some actions in a corresponding VNC product:

  • Make a voice or video call to the user.
  • Start a chat.
  • Compose a new email.
  • Create a ticket/ task for a user.

A user's profile displays general information about your contact:

  • Profile. See the user's full name, email, role, timezone, and language.
  • Chat info. Enable/ disable OMEMO Encryption and Clear chat history.
  • Files. A collection of all the images, videos, docs, voice messages, and saved meetings.
  • HR data. See the user's gender, marital status, engagement type, week availability, and payment mode.
  • Account. See the user's profile name, security encryption type, projects, and more.
  • Activity. Monitor chat and email activity.

Compose an email for a user

  1. Click the notebook icon .
  2. Click the user icon .
  3. Search for a required user from the list or use the search field for it.
  4. Click the user's avatar and then click the envelope icon .

You should be redirected to VNCmail.

Create a ticket for a user

You can create a task for a user in case the user has the subscription for VNCproject.

  1. Click the notebook icon .
  2. Click the user icon.
  3. Search for a required user from the list or use the search field for it.
  4. Click the user's avatar and then click the ticket icon .

You should be redirected to VNCproject.

Create a task for a user

You can create a ticket for a user in case the user has the subscription for VNCtask.

  1. Click the notebook icon at the left of your profile image.
  2. Click the user icon.
  3. Search for a required user from the list or use the search field for it.
  4. Click the user's avatar and then click the task icon .

You should be redirected to VNCtask.

Block/ unblock a user in a chat

There are 2 ways to block a user.

After you block a user, you should see the following icon on the blocked user's avatar.

Way 1. Using the "Block user" option in a chat

  1. Open a chat.
  2. Click a chat drop-down menu and then Block user.
  3. To unblock a user, open a chat, click the drop-down menu and then Unblock user.

Way 2. Using the kebab menu next to a chat

  1. Hover the pointer over a chat with a user you want to block and click the kebab menu icon .
  2. Click Block user.
  3. To unblock a user, hover the pointer over a required chat and click the kebab menu icon and then Unblock user.

All blocked users are added to the "Blocked" list. To access the list:

  1. Click the notebook icon .
  2. Click the Blocked list tab.
  3. To unblock a user, click the lock button next to a required user.

Add a user to the "Favorite" list

There are 2 ways to add a user to the "Favorite" list.

Way 1. Using the kebab menu icon next to a chat with a user

  1. Hover the pointer over a chat with a user you want to add to the "Favorite" list and click the kebab menu icon .
  2. Click Add to Favorites.
  3. To remove a user from the "Favorite" list, hover the pointer over a required chat and click the kebab menu icon and then Remove from Favorites.

Way 2. Using the "ALL" tab

  1. Click the notebook icon next to the Profile icon.
  2. Click the user icon .
  3. Select a required user from the list or use the search field to find the user.
  4. Hover the pointer over the user and click the kebab menu icon .
  5. Click Add to Favorites.

A user, marked as "favorite", is added to the "Favorite" list. To access the list:

  1. Click the notebook icon next to the Profile icon.
  2. Click the Favorite list tab.
  3. To remove a user from the "Favorite" list, click the star button next to a required user.

The "Advanced search" option is a set of filters that allows you to narrow the scope of a search query to eliminate irrelevant information to help you find the exact content you're looking for.

  1. Enter a search request in the search field and press Enter. You'll see results from broadcasts, chats, and contacts.
  2. To get more specific search results, click the down arrow and select the area where you want to search:

    • Everywhere. The system provides results that are collected from broadcasts, chats, and contacts.
    • Chats, contacts, broadcast. The system provides results that are collected from chats, contacts, or broadcasts respectively.
  3. Customize the filters.

    • Unread. If you click it, the system will search for unread chats;
    • Last 30 days. If you click it, you will be able to apply a required date to search;
    • Type. If you click it, you will be able to apply a required type of chat to search in it;
    • User. If you click it, you will be able to apply a required user to search in the chat;
    • First Name. If you click it, you will be able to apply a required first name to search in the contacts list;
    • Last Name. If you click it, you will be able to apply a required last name to search in the contacts list;
    • Gender. If you click it, you will be able to apply a required gender to search in the contact list;
    • Country. If you click it, you will be able to apply a required country to search in the contact list;
    • Author. If you click it, you will be able to apply an author's name to search in broadcasts;
    • User. If you click it, you will be able to apply a user name to search in broadcasts.
  4. Search results will be highlighted in blue.

Another way to do an advanced search is to click and then enter the search request in the serach field.

Save found results as a template

  1. In the upper right corner, click .
  2. Fill in the Template Name field.
  3. Click Apply.
  4. Click to find the saved templates.