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VNCtalk Web/Desktop Client User Manual

Updated till 3.2.2 version

Getting started

Install VNCtalk Desktop Client

The download and installation of desktop clients are the same for all VNCproducts. Refer to the "VNClagoon Desktop Client Installation" section, for a step-by-step guide.

Create an account

If you create a new account in VNCtalk Desktop Client, ensure that you are using the proper URL. For this, click "Change server URL" on the login page, enter the appropriate URL, and click "Change".

  1. Click Create new account:

  2. Fill in all necessary information. First name, last name, email address and password are required.

  3. Click Register. You should receive the notification email containing a link to activate your account.
  4. Check your email address and confirm your registration.
  5. Enter your credentials in the labeled fields and click LOGIN:

  6. Review "Terms of Use" and click Accept at the bottom.

  7. Choose VNCtalk from the VNClagoon start screen:

Change the profile photo

  1. Click the profile icon at the top right.
  2. Click Profile and then the pencil icon.
  3. Hover the mouse pointer over the current image and click Upload.
  4. Select an image from your device.
  5. Use the slider to adjust the size of the image:

  6. Click Apply.

Edit the profile information

You can customize your profile by adding a name, company, and position.

  1. Click the profile icon at the top right.
  2. Click Change user info and edit the profile information.
  3. Once you've finished, click UPDATE.

Check the application version

  1. Click the profile icon at the top right.
  2. Navigate to Help > App info.

Contact VNC Service Desk

You can submit a support request at any time through VNC Service Desk. Adding a support request is a good option if:

  • You face any issues with your VNCtalk application.
  • You want to report a bug.
  • You have feature requests.

To add a support request:

  1. Click the profile icon at the top right.
  2. Navigate to Help > VNC service desk.
  3. Click Visit VNC service desk.

In your support request, try to provide as much detail as possible about the issue or request.

Access User Manual

There are the links to the documentation inside VNCtalk.

  1. Click the profile icon at the top right.
  2. Navigate to Help > User Manual.
  3. Click a required document.

Access "Terms of use" & "Data Privacy"

The Terms of use should be read in conjunction with Data Privacy.

  1. Click the profile icon at the top right.
  2. Navigate to Help.
  3. From the drop-down menu, select Terms of use or Data Privacy.

Go to other VNC products

You can go to another VNC product from VNCtalk if you have the subscription for the product. It means that you do not need to open the product URL in a browser and enter your credentials to login.

  1. Click the bento menu at the top left.

    You should see only the products you are subscribed to:

  2. Click a required product and you should be redirected to this product.

Log out

Logging out of an account in the VNCtalk app does not delete your account. You can always add an account back later by using the LOGIN button.

  1. Click the profile icon at the top right.
  2. Click Logout.
  3. Confirm that you want to log out, click LOG OUT.

Global settings

Customize the language

It is possible to set 3 languages: English, German, and French.

  1. Click the profile icon.
  2. Navigate to Settings > Global Settings.
  3. From the Language drop-down menu, select a required language.
  4. Click Save.

Change the date format

You can change your date format in Global Settings. To do that, follow the steps:

  1. Click the profile icon.
  2. Navigate to Settings > Global Settings.
  3. From the Date format drop-down menu, select an option you prefer.
  4. Click Save.

Change the time format

You can change how the clock (12-hour or 24-hour) appears in your display.

  1. Click the profile icon.
  2. Navigate to Settings > Global Settings.
  3. From the Time format drop-down menu, select an option you prefer.
  4. Click Save.

If the format contains an AM or PM, the hour is based on the 12-hour clock, where "AM" indicates times from midnight until noon and "PM" indicates times from noon until midnight. Otherwise, the hour is based on the 24-hour clock that uses the numbers 00:00 to 23:59 (midnight is 00:00).

Change the timezone

You can change which time shows. To do that, follow the steps:

  1. Click the profile icon.
  2. Navigate to Settings > Global Settings.
  3. From the Timezone drop-down menu, select your home time zone.
  4. Click Save.

Enable/disable "Send message with ENTER" option

You can configure whether tapping ENTER sends a message or not.

  1. Click the profile icon at the top right.
  2. Navigate to Settings > Global Settings.
  3. Switch on or off Send message with ENTER toggle.

  4. Click Save.

Enable/disable "Add date stamp along with time stamp" option

If you enable "Add date stamp along with time stamp" option, you will be able to add a date to time stamp on messages.

  1. Click the profile icon at the top right.
  2. Navigate to Settings > Global Settings.
  3. Switch on or off Add date stamp along with time stamp toggle.

  4. Click Save.

Enable/disable "Allow screen share preview for the presenter" option

By default, the option is disabled. In this case if you share your screen, you will see the following on your screen:

If you enable the option, you will see that part of your screen, which you share, on your screen.

  1. Click the profile icon at the top right.
  2. Navigate to Settings > Global Settings.
  3. Switch on or off Allow screen share preview for the presenter toggle.

  4. Click Save.

Notification and sound settings

Enable/disable chats, channels, mentions, and broadcasts notifications

You can control which types of notifications you want to enable. Below is a list of some of the notification types you can elect to receive:

CHATS

  • Mentions of you
  • Missed calls
  • Upcoming conference video calls

CHANNELS

  • New topic in a channel you subscribed on
  • Invite to a channel
  • New comment in a topic you subscribed on
  • Replyes to your comments

MENTIONS

  • Enable notifications
  • Show badge

BROADCATS

  • Enable notifications
  • Show badge

To enable chats, channels, mentions, and broadcasts notifications:

  1. Click the profile icon at the top right.
  2. Navigate to Settings > Notifications & Sound.
  3. Click Change:

  4. Select which types of notifications you would like to receive.

  5. Click Save.

Customize notification badge color

  1. Click the profile icon at the top right.
  2. Navigate to Settings > Notifications & Sound.
  3. Select a required color from the Badge color drop-down menu.
  4. Click Save.

Customize sticky notifications

"Sticky notifications" option does not work in Firefox browser.

  1. Click the profile icon at the top right.
  2. Navigate to Settings > Notifications & Sound.
  3. Select a required option from Notifications drop-down menu:

    • No notifications - if you select this variant, you will not see a message notification in a browser when someone sends you a message;
    • Show non sticky notifications - if you select this variant, you will see a message notification in a browser when someone sends you a message, but the notification will disappear in some time;
    • Show sticky notifications - if you select this variant, you will see a message notification in a browser when someone sends you a message and the notification will be visible until you click it or close it.
  4. Click Save.

Customize the email notifications

You can receive email notifications to alert you about new message(s). The email notifications suggest 2 setting variants:

  • Email Notification period - allows to select the time period for the notifications;
  • Email Notifications repeats - allows to select the notifications repeats.

To customize email notifications:

  1. Click the profile icon at the top right.
  2. Navigate to Settings > Notifications & Sound.
  3. Select a required option from the Email Notification Period and Email Notifications repeats drop-down menus.
  4. Tap the checkmark at the top right.

Customize the incoming call ringtone

  1. Click the profile icon at the top right.
  2. Navigate to Settings > Notification & Sound.
  3. From the drop-down menu, select a required ringtone. The menu is visible only in case Enable sounds toggle is switched on .
  4. Click the play button to listen to the selected ringtone.
  5. Click Save.

Enable/disable the global mute

If you enable the global mute, you will mute all notifications within the application.

  1. In the top menu, click the microphone icon and it will turn red, confirming that you mute all notifications.
  2. To disable the global mute: click the microphone icon again.

Audio and video settings

Customize audio/video settings

  1. Click the profile icon at the top right.
  2. Click Setting > Audio & Video settings.
  3. Customize the settings in AUDIO section:

    • Input - the drop-down menu may suggest the types of input devices in case you have some external headphones connected. For example, if you use a laptop and you do not have some external headphones connected, the laptop microphone will be used for the input sound. In this case only Default option is available in the drop-down menu. But if you connect the external headphones, you will be able to select them from the drop-down menu.
    • Level - allows to check that your sound and microphone work properly. Just say something and you should see the following:

    • Output - the drop-down menu may suggest the types of output devices in case you have some external headphones connected. For example, if you use a laptop and you do not have some external headphones connected, the laptop microphone will be used for the output sound. In this case only Default option is available in the drop-down menu. But if you want to use your headphones, you can connect them and select them from the drop-down menu.

  4. Customize the settings in VIDEO section. The drop-down menu may suggest the types of cameras in case you have some external camera connected. For example, if you use a laptop and without some external camera connected, the laptop camera will be used when you have a video call/meeting. But if you connect some external camera, you will be able to select it from the drop-down menu.

  5. Click Save.

Security and privacy settings

Enable/disable 2 Factor Authentication

Two-factor authentication (2FA) allows you to add an extra level of security to your account. Besides using your login and password, enabling 2FA requires you to enter a one-time password code every time you log into your account. The code is automatically generated by an application on your phone.

  1. Download an authenticator application on your phone. We recommend Google Authenticator for Android and iOS users.
  2. Go to VNCcontact+.
  3. Click the cogweel icon at the top right.
  4. Click General Settings.
  5. Tick the Enable 2 factor Authentication checkbox.
  6. Scan the QR code with your authenticator application on your phone.
  7. Enter the six-digit code from the application.
  8. Click Save.

Enable/disable OMEMO Encryption

OMEMO encryption means that only the sender and the recipient have access to the contents of a message. Neither VNCtalk nor anyone or anything else can read encrypted messages.

  1. Click the profile icon at the top right.
  2. Navigate to Settings > Security & Privacy.
  3. Switch on "Enable OMEMO Encryption" toggle.

  4. Click Save.

You can have up to 5 OMEMO encrypted devices.

When you hit the maximum number of OMEMO encrypted devices, you can't log in to VNCtalk with a new device. In that case, you'll get the notification stating "Exceeded OMEMO limit. Please deselect one of the devices first to enable encryption from the current device":

When you close a pop-up, you'll see a red notification stating that "You can have max 5 OMEMO devices at once. To enable a new device you should disable one of the previous devices":

To disable one of the previous devices, simply remove the tick next to a corresponding device. Confirm that you want to delete OMEMO devise and click the Remove button. Then refresh the page so the current device will be added automatically.

Once done, you can see only new messages. Click Transfer all or Transfer selected chat to see older encrypted messages:

Delete an OMEMO device

  1. Click the profile icon at the top right.
  2. Navigate to Settings > Security & Privacy.
  3. In the OMEMO DEVICE section, tick a required checkbox next to the device you want to remove.
  4. Click Save.

Enable/disable the "Read receipts" option

Check marks will appear next to each message you send. Here's what each one indicates:

The message was successfully sent.
The recipient has read your message.

The "Read Receipts" option allows you to see whether the recipient has read your message or seen your image/video or not. To enable the "Read receipts" option:

  1. Click the profile icon at the top right.
  2. Navigate to Settings > Security & Privacy.
  3. In the PRIVACY section, switch on Enable receipts toggle .

Enable/disable "Inform about typing" option

If you enable "Inform about typing" option, other users will be able to see if you are typing a message at the moment.

  1. Click your profile icon at the top right
  2. Navigate to Settings > Security & Privacy.
  3. Switch on or off Inform about typing toggle:

  4. Click Save.

Enable/disable "Publish profile user data" option

If you enable "Publish profile user data" option, other users will be able to see your profile data.

  1. Click the profile icon at the top right.
  2. Navigate to Settings > Security & Privacy.
  3. Switch on or off Publish profile user data toggle:

  4. Click Save.

Enable/disable "Publish last activity" option

If you enable "Publish last activity" option, other users will be able to see when you were online last time.

  1. Click the profile icon at the top right.
  2. Navigate to Settings > Security & Privacy.
  3. Switch on or off Publish last activity toggle:

  4. Click Save.

Features settings

"Enable keyboard on mobile" option does not work for Web/Desktop Client. "Enable Channels", "Enable Broadcasts", "Enable Whiteboard", "Enable MCB" options are available only for users with the admin rights.

Enable/disable Rich Text Format

If you enable Rich Text Format, you will have the toolbar with icons for editing and formatting a text. With Rich Text Format , you can include images, links, emojis, audio and video as well as text.

  1. Click the profile icon at the top right.
  2. Navigate to Settings > Features.
  3. Switch on or off Enable RTF editor toggle.

  4. Click Save.

Enable/disable Channels, Broadcasts, Whiteboard, Multi Conference Board features

You can enable or disable such VNCtalk features as:

  • Channels
  • Broadcasts
  • Whiteboard
  • Multi conference board

Once you've disabled Channels and Broadcasts features, they disappeared from the features menu:

  1. Click the profile icon at the top right.
  2. Navigate to Settings > Features.
  3. Under the SELECT FEATURES section, switch on or off the toggle next to the features you want to enable or disable.

  4. Click Save.

Enable/disable a pad feature

You can also enable or disable a pad feature. Once you've disabled the Pad feature, it disappeared from the header menu of the chat/group chat:

  1. Click the profile icon at the top right.
  2. Navigate to Settings > Features.
  3. Under the SELECT FEATURES section, switch on or off the toggle next to the pad feature.

  4. Click Save.

Appearance settings

Customize the theme

There are 3 themes in the application: "VNCtalk", "Purple", and "Orange".

  1. Click the profile icon at the top right.
  2. Navigate to Settings > Appearance.
  3. Select a required theme and click Save.

Customize the font size

To change the font size in a VNCtalk chat, follow these steps:

  1. Click the profile icon at the top right corner.
  2. Navigate to Settings > Appearance.
  3. Drag the slider left and right to choose one of the font size options.

Chats/group chats

All operations, described in this section, are available if the "Chat" tab is selected:

With the chat feature in VNCtalk, you can hold instant messaging conversations with people or groups, share content and emojis, mention people or groups, and send documents, images, or other content.

You can also hop into a call or meeting with a person right from your chat screen by tapping the phone or camera icons.

Start a chat

There are 4 ways to start a chat:

  • using the New chat button;
  • using the Chat button next to the required user;
  • clicking the required user;
  • clicking the Chat tab on the "Profile Information" screen.

Way 1. Using the "New Chat" button.

  1. Click the plus icon and choose New chat:

  2. Select a required user from the list or search for him/her using the search field.

Way 2. Using the "Chat" button next to the required user.

  1. Click the notebook icon at the left of your profile image.

  2. Click the users icon .

  3. Search a required user from the list or use the search field for it.
  4. Hover the pointer over the user and click the kebab menu icon next to the user.
  5. From the drop-down menu that appears, select Chat.

Way 3. Clicking the required user.

  1. Click the notebook icon at the left of your profile image.
  2. Click the users icon .
  3. Search a required user from the list or use the search field for it.
  4. Click the user. Alternatively, you can click the user's avatar icon and then click the message icon:

Way 4 - clicking the "Chat" tab on "Profile Information" screen:

  1. Click the notebook icon at the left of your profile image.
  2. Search a required user from the list or use the search field for it.
  3. Click the user's avatar and then click the avatar again:

  4. Click Chat:

    You should be redirected to VNCtalk.

Check a user's profile information

Every user in VNCtalk has a profile where you can view all available data about that person. You can also connect with a user through video/audio calls, send a message, open a form to compose an email or create a task for them.

A user's profile displays general information about your contact:

  • User profile picture.
  • Name.
  • Buttons that launch some actions in a corresponding VNC product:

    Button Action
    Chat Redirects to VNCtalk and starts a chat with a user.
    Audio call Redirects to VNCtalk and starts an audio call with a user.
    Video call Redirects to VNCtalk and starts a video call with a user.
    Email Redirects to VNCmail and opens a form to compose an email.
    New task Redirects to VNCtask and opens a form to create a task for a user.
    New ticket Redirects to VNCproject and opens a form to create a ticket.
  • Tabs with a contact information. The data accessible via these tabs depends on your role within your organization:

    Tab Information
    Profile Displays basic information with full name, birthdate, role of a team member, company, email, timezone, country, and language.
    HR Data Displays different HR data, such as weekly working hours, gender, marital state and date of birth, payment mode, per week availability, hourly rate, and further information. The data displayed under HR Data is imported from VNCdirectory.
    Account Displays identity management and access / permission management data, such as username, the role of a team member, account settings, assigned projects and further information. The information is managed in VNCdirectory.

View a User's profile

  1. Click the notebook icon at the left of your profile image.
  2. Click the users icon.
  3. Select a required user from the list.
  4. Hover the pointer over the user and click the kebab menu next to the user.
  5. From the drop-down menu that opens, click User's profile.

Compose an email for a user

  1. Click the notebook icon at the left of your profile image.
  2. Click the users icon.
  3. Select a required user from the list.
  4. Click the user's avatar and then click the envelope icon:

    You should be redirected to VNCmail.

Create a ticket for a user

You can create a task for a user in case if the user has the subscription for VNCtask.

  1. Click the notebook icon at the left of your profile image.
  2. Click the users icon.
  3. Select a required user from the list.
  4. Click the user's avatar and then click the following icon:

    You should be redirected to VNCproject.

Create a task for a user

You can create a ticket for a user in case if the user has the subscription for VNCproject.

  1. Click the notebook icon at the left of your profile image.
  2. Click the users icon.
  3. Select a required user from the list.
  4. Click the user's avatar and then click the following icon:

    You should be redirected to VNCtask.

Start a group chat

You can create a VNCtalk group chat with up to 100 participants.

  1. Click the plus icon and choose New group chat:

  2. Enter the name to the Group chat name field.

    • You can add a group chat image by clicking the Camera icon next to the Group chat name field. Then click Select an Image > Use.
    • You can also enter the group chat description in the Group chat description field.
  3. In the Participants section, click the plus icon to add users to the chat.

    • In the Select participants box that opens, assign a role for users in the group chat by clicking Moderator, Participant, or Audience.
    • Select users you want to add to a chat.Then click Select.
  4. In the Privacy section, customize the following options:

  5. Switch on E2E Encryption toggle or leave it by default.

  6. To add a tag, just enter a tag name in the Tag field and press Enter.
  7. Finally click Start. You should see the created group chat in the chats list.

Add a group chat to "Favorite" list

You can mark a chat/group chat as favorites to make them easy to find. Favorite chats will be visible not only in the chats list but also you will see them if you click the favorites tag.

  1. Hover the pointer over a required group chat and click the kebab menu icon .

  2. From the drop-down menu, select Add to favorites.

  3. To remove a chat/group chat from the Favorites list, hover the pointer over a required chat and click the kebab menu icon and then Remove from Favorites.

Pin a chat

Some chats deserve to be prioritized and viewed at a glance.

The pin chat feature allows you to pin specific chats to the top of your chats list so you can quickly find them. You can select up to 5 chats to pin at once.

  1. Hover the pointer over the chat you want to pin.
  2. Click the kebab menu icon and then Pin chat.
  3. To unpin a chat, hover the pointer over a required chat and click the kebab menu icon and then Unpin chat.

Change a group chat avatar

  1. In a group chat, click a group chat drop-down menu and then Chat info:

  2. Click the pencil icon next to the profile image:

  3. In the Select Avatar box that opens, hover the pointer over the current image and click Upload.

  4. Choose an image from the gallery or upload one from your device.
  5. Use the slider to adjust the size of the image:

  6. Click Apply. You should see the notification stating that Mia Chesterfield has updated the group photo.

Leave a group chat

In a group chat, click the drop-down menu and click Leave conversation:

  • If you are the group chat owner, you should select a new owner.
  • If you are a participant - just confirm that you want to leave the conversation.

Close a group chat conversation

In a group chat, click the drop-down menu and click Close conversation:

You have 2 options here:

  • if you want to leave the conversation and save the group chat - click SAVE;
  • if you want to leave the conversation and delete the group chat - click DELETE.

Rename a group chat

  1. In a group chat, click the drop-down menu and click Chat info:

  2. Enter a new name in the Group chat name field.

  3. Click Save.

Search in a chat/group chat

There are 4 ways to search in a chat/group chat:

  • using Search This Chat option;
  • using the magnifier icon;
  • using the search field;
  • using keyboard shortcuts.

Way 1 - using "Search this chat" option:

  1. Click a chat drop-down menu and click Search this chat:

  2. Enter a search term to the field.

  3. To set the time period for the search, click the calendar icon .
  4. Select a required date and click APPLY.

To search for a specific word across starred messages, open the chat, and choose an option:

  1. Click a chat drop-down menu and then Search this chat:

  2. Enter a search term to the field.

  3. Click the star icon and it will turn yellow.

Way 2 - using the magnifier icon:

  1. Click the magnifier icon at the bottom.
  2. Enter a search term in the Search field.
  3. To set the time period for the search, click the calendar icon .
  4. Select required date and click APPLY.

To search for a specific word across starred messages, open the chat, and choose an option:

  1. Click the magnifier icon at the bottom.
  2. Enter a search term to the field.
  3. Click the star icon and it will turn yellow.

Way 3 - using the search field:

Just enter a search term in the Search field:

The found results are highlighted in blue.

Way 4 - using keyboard shortcuts:

Ctrl+F or Cmd+F keyboard shortcuts open a chat/group chat search screen.

Access images/documents/voice messages/videos/meetings in a chat/group chat

All sent images/documents/voice messages/videos/meetings are stored in "Files" folder.

Click a chat/group chat drop-down menu and click Files:

Here you can find all sent image(s)/document(s)/audio(s)/video(s) by entering the keyword in the search field.

When you search, you have these options:

  • Sort results by date or user: Below the search field, click the group option and select Date or User from the dropdown.
  • Start a new search: Click in the search field.
  • Open a result: Click it.
  • Download a result: Hover over it and click .
  • Send a result to a chat/group chat: Hover over it and click . From the drop-down menu, select Send to. In the Send to box that opens, select or search for a chat/group chat you want to send the file and click it.
  • Email a result to a friend: Hover over it and click . From the drop-down menu, select Email to a friend. In the Email to friend box that opens, fill in the fields and then click Send.

Change display of files

Files can be displayed in two ways - list or tiles. To change display for files:

  1. Click the chat/group chat drop-down menu and select Files:

  2. In the Files sidebar that appears, click or to change to the view you want to see.

Disable/enable notifications in a chat/group chat

If you do not want to receive a notification when somebody sends you a message or call in a particular chat/group chat, you can disable notifications for this chat/group chat. You can enable the message notification any time you want.

You can mute:

  • message notifications: you'll still receive messages sent to the individual or group chat but a pop-up message won't be shown.
  • sound notifications: you'll still receive messages sent to the individual or group chat but a sound notification will be turned off.
  • incoming calls: you'll still receive a call but a ringing sound and pop-up message will be turned off.
  • everything: message notification, sound notification, incoming calls will be turned off.

What the notification icons mean for a chat/group chat

Message notifications
Sound notifications
Incoming calls notifications
All notifications
No message notifications
No sound notifications
No incoming calls notifications
No notifications

Disable notifications in a chat/group chat

  1. Open a required chat.
  2. Click the bell icon next to the name of the chat/group chat.
  3. From the drop-down menu that appears, select which type of notifications you wouldn't like to receive:
    • Stop a pop-up message notification: Click Mute Notifications.
    • Stop a sound notification: Click Mute Sound.
    • Stop a ringing sound and pop-up message when you'll receive a call: Click Mute Incoming Calls.
    • Stop all notifications: Click Mute Everything.

Enable notifications in a chat/group chat

  1. Open a required chat.
  2. Click next to the name of the chat/group chat.
  3. From the drop-down menu that appears, click Mute Everything.

Enable E2E encryption in a chat/group chat

Only the Moderator can enable E2E encryption in a chat/group chat.

There are 2 ways to enable E2E encryption in a chat/group chat:

  • using the kebab menu next to a chat/group chat;
  • using the lock icon in a chat/group chat.

Way 1 - using the kebab menu next to a chat/group chat:

  1. Hover the pointer over a required chat/group chat and click the kebab menu icon next to it.

  2. From the drop-down menu that appears, select Enable E2E encryption.

    • If you open this chat/group chat, you should see that there is a corresponding message, for example:

      Mia Chesterfield enabled E2E encryption for the chat

    • And there is the icon of a red lock icon .

    • Also you should see the lock icon on the chat/group chat avatar icon:

Way 2 - using the lock icon in a chat/group chat:

Open required chat/group chat and click the lock icon at the bottom and it will turn red, confirming that you've enabled E2E encryption.

Disable E2E encryption in a chat/group chat

Only the Moderator can disable E2E encryption in a chat/group chat.

There are 2 ways to disable E2E encryption in a chat/group chat:

  • using the kebab menu next to a chat/group chat;
  • using the lock icon in a chat/group chat.

Way 1 - using the kebab menu next to a chat/group chat:

  1. Hover the pointer over required chat/group chat and click the kebab menu icon next to it.
  2. From the drop-down menu that apperas, select Disable E2E encryption.

    You should see a corresponding message in a chat/group chat, for example:

    Mia Chesterfield disabled E2E encryption for the chat

Way 2 - using the lock icon in a chat/group chat:

Open required chat/group chat and click the lock icon at the bottom. You should see a corresponding message in a chat/group chat, for example:

Mia Chesterfield disabled E2E encryption for the chat

Transfer secure chats

After you login to VNCtalk, your device is registered in the system and assigned an ID. The ID looks as follows, for example: 10161 Mobile Android 2021-02-24. Where:

  • 10161 - is a device ID;
  • Mobile - is a hardware type;
  • Android - is an operating system of a hardware type;
  • 2021-02-24 - is a login date from a device.

You can check the devices ID in your VNCtalk account. For this click the profile icon and navigate to Settings > Security & Privacy:

Imagine that you enable E2E encryption for a group chat in VNCtalk Web Client. Let's call the group chat "Testing" in this imaginary situation. Then you install VNCtalk Desktop Client and login to the application for the first time. When you open "Testing" group chat, you should see that you cannot read the previous messages because they are encrypted:

Can't decrypt the message - not intended for current device

To read the previous messages, you should transfer them from VNCtalk Web Client into Desktop Client. For this follow the steps below:

  1. Login to VNCtalk on both devices: a device, from which you want to transfer encrypted messages, and a device, to which you want to transfer them.
  2. In VNCtalk on a device, from which you want to transfer messages, click the profile icon at the top-right.
  3. Navigate to Settings > Security & Privacy.
  4. Click SELECT CHATS:

  5. Click a chat, from which you want to transfer encrypted messages, and click START at the bottom. You should see the following notification:

    Started discovering nearby devices

  6. Get back to VNCtalk on a device, to which you want to transfer encrypted messages. You should see the following window there:

    Click Accept. You should see the following notification:

    The chats are transferred successfully

    After the transfer is over, you will be able to read the messages, which were encrypted.

Record a voice message in a chat/group chat

  1. In a chat/group chat, click the microphone icon .

    • You should see that the recording has started.
  2. To send the voice message, click the checkmark button . To stop recording the voice message, tap the cross button .

Send a file/picture/photo to a chat/group chat

There are 2 ways to send a file/picture/photo to a chat/group chat:

  • using the clip icon in a chat/group chat.
  • using "drag & drop" method.

Way 1 - using the clip icon in a chat/group chat:

  1. In a chat/group chat, click the clip icon or the camera icon .

  2. Select a required file/picture/photo.

Way 2 - using "drag & drop" method:

Drag required file/picture/photo and drop it to the chat/group chat.

Block a user in a chat

There are 2 ways to block a user:

  • using Block user option in a chat;
  • using the kebab menu next to a chat.

After you block a user, you should see the following icon on the blocked user's avatar.

Way 1 - using "Block user" option in a chat:

Click a chat drop-down menu and click Block user:

Way 2 - using the kebab menu next to a chat:

  1. Hover the pointer over a chat with a user you want to block and click the kebab menu icon .
  2. Click Block user:

All blocked users are added to "Blocked" list. To access the list:

  1. Click the notebook icon next to the Profile icon.
  2. Click the tab shown on the screenshot:

Unblock a user in a chat

There are 4 ways to unblock a user:

  • using Unblock user option in a chat;
  • using the kebab menu next to a chat;
  • using "Blocked" list;
  • using the lock button in a chat.

Way 1 - using "Unblock user" option in a chat:

Click a chat drop-down menu and click Unblock user:

Way 2 - using the kebab menu next to a chat:

  1. Hover the pointer over a chat with a user you want to unblock an click the kebab menu .
  2. Click Unblock user:

Way 3 - using "Blocked" list:

  1. click the notebook icon next to the Profile icon.

  2. Click Blocked tab:

  3. Click the lock button next to the required user.

Way 4 - using the lock button in a chat:

Open a chat with a blocked user and click the lock button at the bottom.

Archive a chat/group chat

The archive chat feature allows you to hide a chat/group chat from your chats list to better organize your conversations.

  1. Hover the pointer over a chat/group chat and click the kebab menu .
  2. From the drop-down menu that appears, select Archive.

All archived chats/group chats are stored in "Archive" list. To access the list:

  1. Click the profile icon at the top right.
  2. Select Archive.

You can unzip or delete archived chats/group chats from "Archive" list at any time.

Unzip an archived chat/group chat

  1. Click the profile icon at the top ight.
  2. Select Archive.
  3. In the Archive Chats box, click next to the chat you want to unzip.

Delete an archived chat/group chat

  1. Click the profile icon at the top right.
  2. Select Archive.
  3. Click the trash icon next to the chat you want to delete.
  4. Confirm that you want to delete the archived chat/group chat - click Delete in the modal window.

Add a user to "Favorite" list

There are 2 ways to add a user to "Favorite" list:

  • using kebab menu next to a chat with a user;
  • using ALL tab.

Way 1 - using kebab menu next to a chat with a user:

  1. Hover point over a chat with a user you want to add to "Favorite" list and click the kebab menu icon .
  2. From the drop-down menu that appears, select Add to Favorites.

Way 2 - using "ALL" tab:

  1. Click the notebook icon next to the Profile icon.
  2. Click the users icon .
  3. Select a required user from the list or use the search field to find the user.
  4. Hover the pointer over the user and click the kebab menu icon .
  5. From the drop-down menu that appears, select Add to Favorites.

A user, marked as "favorite", are added to "Favorite" list. To access the list:

  1. Click the notebook icon next to the Profile icon.
  2. Click the tab shown on the screenshot:

Remove a user from "Favorite" list

There are 2 ways to remove a user from "Favorite" list:

  • using kebab menu next to a chat with a user;
  • using Favorite tab.

Way 1 - using kebab menu next to a chat with a user:

  1. Hover point over a chat with a user, whom you want to add to "Favorite" list, and click the kebab menu icon .
  2. From the drop-down menu that appears, select Remove from Favorites.

Way 2 - using "Favorite" tab:

  1. Click the notebook icon next to the Profile icon.

  2. Click the tab shown on the screenshot:

  3. Click the star button next to a required user.

Delete a chat/group chat

  1. Hover the pointer over required chat/group chat and click the kebab menu icon .
  2. Click Remove from Recent.
  3. Confirm that you want to delete the chat - click Delete in the modal window.

Access the list of all the messages where you are mentioned

You can check all the messages, in which you are mentioned, in "Mentions" list. To access the list, click @mentions:

The last message, in which you are mentioned, is in the 1st place in the list.

The unread flag helps identify new messages where you are mentioned. When a new message comes in, it will have a small unread message bubble with a number next to it, indicating how many messages from that user are unread:

Access a chat/group chat information

Click a chat/group chat drop-down menu and click Chat info:

There’s a lot you can do in a Chat Info! Click the pencil icon or star icon to update the image or add a group chat to a "Favorite" list. By double-clicking the title, you can edit the group chat name. You can also make an Audio or Video Call, start Screen Share and add participants.

A click on the kebab icon in the participant list allows viewing participant profile information, making an Audio or Video Call, or sending a message.

Hide Chat info with the back button on top of the sidebar.

Add a user to a chat

  1. Click a chat drop-down menu and click Add participants:

    Or you can click the participant icon in a chat .

  2. Search for a required users using the search field and click the user.

  3. In the modal window that opens, enter a chat name in the Group name field.
  4. Click Start. You should should see the created group chat in the chats list.

Add a user to a group chat

There are 2 ways to add a user to a group chat:

  • using Participants option;
  • using the participant icon.

Way 1 - using "Participants" option:

  1. Click a group chat drop-down menu and click Participants:

  2. Use the search field to find required user and click their. In the group chat, you should see the notification tating Added 1 participant.

Way 2 - using the participant icon:

  1. Click the participant icon in a group chat.
  2. Select a role for a user - Moderator, Participant, Audience.
  3. Select a user from the list or use the magnifier icon for searching. Then click the user.
  4. Click Update. In the group chat, you should see the notification tating Added 1 participant.

Delete a user from a group chat

Only the Moderator can delete a user from group chats.

There are 2 ways to delete a user from a group chat:

  • using Participants option;
  • using the participant icon.

Way 1 - using "Participants" option:

  1. Click a group chat drop-down menu and click Participants:

  2. Hover the pointer over a required user and click the trash icon .

Way 2 - using the participant icon:

  1. Click the participant icon in a group chat.
  2. Click the cross button on required user:

  3. Click Update.

Messages

Reply to a message in a chat/group chat

You can respond to a specific message in an individual or group chat.

  1. Hover the pointer over a message you want to reply to and click the kebab menu icon .
  2. From the drop-down menu that appears, select Reply. Or click Select and then Reply .

Alternatively, you can press [Ctrl/Command] and click the message. This will highlight the message in blue, and show your options on a toolbar at the top of the page:

Click Reply on the toolbar. Enter your response and click Send .

Use emoji

To use emoji, click the icon to open the emoji selection menu. In the input field of the emoticon window that appears, you can also type any keyword to get relevant emoji suggestions - like :heart.

To switch back to your text box, click at the bottom right.

Use Rich Text Format in a chat/group chat

You can bold and italicize text in chat messages. You can also underline text, change text color, and add bullet points.

  1. Ensure that Rich Text Format is enabled. Follow the steps from "Enable/disable Rich Text Format" instruction.
  2. Open a required chat/group chat and click the Rich Text Format icon .
  3. You should see the following window where you can type a message using Rich Text Format:

Extend the field for typing a message in a chat/group chat

You can extend a text field simply by clicking . To shrink a text field, click .

Mark a message as favorite in a chat/group chat

The starred messages feature allows you to bookmark specific messages so you can quickly refer back to them later.

  1. In a chat/group chat, click the kebab menu next to the message you want to mark as favorite.
  2. From the drop-down menu that appears, select Star message.

Other way is to click on a message and the star will turn yellow, confirming that you've marked the message as favorite.

Unmark a message as favorite in a chat/group chat

  1. Click the kebab menu next to the message, you want to unmark as favorite.
  2. From the drop-down message that appears, select Unstar message.

Other way is to click on a message.

Mention all users in a group chat

To mention all users in a group chat, just enter @all to the message field and click Enter.

Copy a message in a chat/group chat

  1. Hover the pointer over a message you want to copy and click the kebab menu icon .
  2. From the drop-down menu, select Copy to clipboard. Or click Select and then Copy to clipboard .

Alternatively, you can press [Ctrl/Command] and click the message you want to copy. This will highlight the message in blue, and show your options on a toolbar at the top of the page:

Click Copy on the toolbar. It will copy the selected chat message to clipboard. You can now paste the copied message to another chat.

Forward a message in a chat/group chat

You can forward messages from an individual or group chat to another individual or group chat. Forwarded messages are indicated with a Forwarded label:

  1. Hover the pointer over a message you want to forward and click the kebab menu icon .

  2. From the drop-down menu, select Forward. Or click Select and then Forward .

  3. Select a required user or use the search field for searching.

Alternatively, you can press [Ctrl/Command] and click the message you want to forward. This will highlight the message in blue, and show your options on a toolbar at the top of the page:

Click Forward on the toolbar. Search for or select the individual or group chats you want to forward the messages to.

Delete a message in a chat/group chat

When you delete messages, they are deleted for everyone. Once a message is deleted, the app displays a notification stating Message is deleted.

  1. In a chat/group chat, click the kebab menu icon next to the message you want to delete.
  2. From the drop-down menu that appears, select Delete message.

Alternatively, you can press [Ctrl/Command] and click the message you want to delete. This will highlight the message in blue, and show your options on a toolbar at the top of the page.

Click the kebab menu icon on the toolbar. From the drop-dowm menu that opens, select Delete message.

Delete and copy to a new message

  1. Click the kebab menu icon next to the required message.
  2. From the drop-down message that appears, select Delete and copy to a new message:

  3. Once done, the app displays a notification stating Message is deleted and the message will be appeared in the text box.

  4. Make your changes to the message as needed.

Delete, copy, forward multiple messages

You can select more than one message to delete, copy, or forward.

  1. Hover the pointer over one of the messages you want to delete, copy, forward and click the kebab menu icon .
  2. From the drop-down menu that appears, click Select. This will highlight the message in blue, and show your options on a toolbar at the top of the page:

  3. Select more messages to delete, copy, forward multiple messages at once.

  4. Click one of the following on a toolbar at the top of the page:

Send a message by mail

There are 3 ways to send a message by mail:

  • using More option;
  • using Select option;
  • using Ctrl/Command.

Way 1. Using "More" option.

  1. In a chat/group chat, hover the pointer over a required message and click the kebab menu icon .
  2. Click More > Email to a Friend:
  3. Enter an email address to the field and press Enter on the keyboard.
  4. Click Send button .

Way 2. Using "Select" option.

  1. In a chat/group chat, hover the pointer over a required message and click the kebab menu icon .
  2. In the drop-down menu that appears, click Select.
  3. Click the kebab menu icon and then Email to a Friend:

  4. Enter an email address to the field and press Enter on the keyboard.

  5. Click Send button .

Way 3. using Ctrl/Command.

  1. Press [Ctrl/Command] and click a required message. This will highlight the message in blue, and show your options on a toolbar at the top of your screen:

  1. Click the kebab menu icon on the toolbar.
  2. From the drop-down menu that appears, select Email to a Friend.
  3. Enter an email address to the field and press Enter on the keyboard.
  4. Click Send .

VNCpad

The VNCpad allows you to add one or more pads to write on, for example for notes during an online meeting, and has a text editor with basic text formatting options like bold, italic, underlined and strikethrough text, lists with numbers or bullet points and indent text. In addition, you can add a table for organizing information.

VNCpad also highlights every participant‘s contribution to the VNCpad in a different color and in real-time. These colors can be removed when the document is finished.

Create a VNCpad in a chat/group chat

  1. In a chat/group chat, click the VNCpad icon .

  2. Click Create new pad. Alternatively, click the plus icon:

  3. Enter the document name and click CREATE.

    After you create the VNCpad, the following icon will appear on a chat/group chat, so all participants will be aware of it:

Rename a VNCpad in a chat/group chat

  1. In a chat/group chat, click the VNCpad icon .
  2. Click the kebab menu on a required VNCpad, and click Rename pad:

  3. Enter a required name and click UPDATE.

Delete a VNCpad in a chat/group chat

  1. In a chat/group chat, click the VNCpad icon .
  2. Click the kebab menu on required VNCpad and click Delete:

Duplicate a VNCpad in a chat/group chat

This feature is under development.

Screenshare session

Screen sharing involves sharing access to your computer screen, desktop or other content during a meeting. Other users are then able to see your screen and watch your activity in real-time – it works well for online presentations or meetings.

Start a screenshare session in a group chat

To start a screenshare session in a group chat:

  1. Click the monitor icon located in the top-right corner.

  2. Select whether you want to start a screenshare session with all users of the group chat or a particular user.

    If you want to start a screenshare session with a particular user, click Selected only tab. Once done, select a required user and click Start.

  3. Choose what you'd like to share: Your Entire Screen, Application Window, or Chrome Tab.

  4. Click Share.

    • All users should see the following notification in the group chat:

    • When users click Accept and the screenshare session is started, you will see a notification banner stating You are sharing your screen now, or whatever you have chosen to share.

    • When the sharing process is ended, you will see a banner notification stating Screen share is disabled.

Also you can open a mini chat while the screenshare session. For this, follow the instructions from "Open a mini chat in a video meeting" subsection.

Start a screenshare session in a chat

  1. Click the monitor icon located in the top-right corner.

  2. Select the appropriate option: Your entire screen, Application Window, or Chrome Tab:

  3. Click Share.

    • The user, with whom you want to share the screen, should see the following notification in their account:

    • When the user clicks Accept and the sharing process is started, you will see a notification banner stating You are sharing your screen now.

    • When the sharing process is ended, you will see a banner notification stating Screen share is disabled.

Also you can open a mini chat while the screenshare session. For this, follow the instructions from "Open a mini chat in a video meeting" subsection.

Start a screenshare session with an external user

You can start a screenshare session with an external user, who does not belong to your organization.

  1. Click the plus icon and choose Screenshare:

  2. Enter the external user's email address to the field and click Enter:

  3. Click the button located at the bottom of the modal window. Once done, you should see the corresponding chat in the chats list for the screenshare session.

  4. Select appropriate option: Your entire screen, Application Window, or Chrome Tab:

  5. Click Share.

    • The external user should receive the following email:

    • The screenshare session will start when the external user clicks Join the Meeting button in the email.

Audio/ video calls

Start an audio/ video call

There are 5 methods to start an audio or video call:

Way 1. Using the handset/ camera icon in a chat.

  1. Open a required chat/ group chat.
  2. In the chat header, click the handset icon or the camera icon .

Way 2. Using the handset/ camera icon in a group chat.

  1. Open a required group chat.
  2. In the chat header, click the handset icon or the camera icon .
  3. Select whether you want to start a call with all users of the group chat or a particular user.

    • If you want to start a call with a particular user, click the Selected only tab and select a required user.
  4. Click Start.

Way 3. Using the kebab menu next to a chat.

  1. In the left-side column where all your conversations are shown, hover the pointer over a required chat and click the kebab menu icon that appears in the upper-right corner.
  2. Select Voice call or Video call from the drop-down menu.

Way 4. Using the kebab menu next to a group chat.

  1. In the left-side column where all your conversations are shown, hover the pointer over a required chat.
  2. Click the kebab menu icon that appears in the upper-right corner.
  3. Select Voice call or Video call from the drop-down menu.
  4. Select whether you want to start a call with all users of the group chat or a particular user.
  5. Click Start.

Way 5. Using "ALL" tab.

  1. Click the notebook icon located in the top-right corner.
  2. Select a required user from the list or use the search field to find the user.
  3. Hover the pointer over the user and click the kebab menu icon .
  4. Select Voice call or Video call menu option that opens.
  5. Alternatively, you can click the user's avatar and then click the handset/ camera icon:

Answer an audio/ video call

If you receive an incoming call, do one of the following:

  • Accept an incoming call/ accept a video call as an audio call: Click .
  • Accept a video call with the enabled camera: Click .
  • Decline a call: Click .

If you miss an audio call, you should see the following notification in a chat/group chat:

Record an audio/ video call

To record a video/audio call, follow the instructions from "Record a video meeting" subsection.

Rejoin an active audio/ video call

To rejoin an active audio/video call, follow the instructions from "Rejoin an active video meeting" subsection.

Switch to floating video view

The floating video window allows you to minimize the main video window while keeping the video on top of other applications you have open. You can move the window around your screen as needed.

  1. Click on the chats icon located in the bottom right corner.
  2. Once in a mini-window view, you can change the video window state from rectangle to circle. To do that click on the icon at the top right. Click the icon again to return to the previous state.
  3. While in this mode, you can also easily mute/unmute yourself or turn on/off your video by clicking the and buttons accordingly.
  4. Click in the control bar for options to add participants, start recording, mute all, or turn off all cameras.
  5. Hover your mouse pointer over the floating video window. Holding down the left mouse button on the icon allows you to move the window around the screen.
  6. Double-click on an empty area of the floating video window to return to the full window.

Expand to full screen during an audio/ video call

You can switch the layout to full-screen mode during a video call. You can do that by clicking the kebab menu icon in a tile or using the Participant icon.

Way 1. Clicking the kebab menu icon in a tile.

  1. While you are in a video call, hover the pointer over the participent tile and click the kebab menu icon that appears in the upper-right corner.
  2. From the drop-down menu that opens, select Expand to full screen. The video stream will expand to full screen.
  3. You can exit full screen by clicking in the upper-left corner.

Way 2. Using the Participant icon.

  1. Click the participant icon at the top right.
  2. Click the kebab menu icon next to the user.
  3. Select Expand to full screen menu option that appears.

Mute/ unmute a user for me during an audio/ video call

You have an option to mute another participant just for yourself. You can do that by clicking the kebab menu icon in a tile or using the Participant icon.

Way 1. Clicking the kebab menu icon in a tile.

  1. While you are in a video call, hover the pointer over participant tile and click the kebab menu icon that appears in the upper-right corner.
  2. From the drop-down menu that opens, select Mute for me.

To unmute the partisipant:

  1. Hover the pointer over one of the participants and click the kebab menu icon that appears in the upper-right corner.
  2. From the drop-down menu that opens, select Unmute for me.

Way 2. Using the Participant icon.

  1. Click the participant icon at the top right.
  2. Click the kebab menu icon next to the user you want to mute.
  3. Select Mute for me menu option that appears.

Send a private message to a user during an audio/ video call

You can send a private message to an individual participant during an audio/ video call.

  1. While you are in a video call, hover the pointer over the participent tile and click the kebab menu icon that appears in the upper-right corner.
  2. From the drop-down menu that opens, select Send a message.
  3. The quick message dialog will open. Enter a message and click Send.

    • The user can answer your message immediately by clicking Reply.

Send an instant message to other users within a call

You can send messages, pictures, files, and even voice message during any call to other call participants. In that case, messages are visible to everyone in the call.

  1. While you are in a video call, click the mini chat icon on the bottom.
  2. On the right, select who you want to send the message to:

    • all call participants - click the group avatar.
    • an individual user - click > user avatar.
  3. Enter your message or send pictures.

  4. Press Enter to send your message.

ownCloud

You can search, view, download, and share your ownCloud files and folders right from VNCtalk. By default, the ownCloud web interface opens to the Files page.

The ownCloud user interface contains the following fields and functions:

  • Main central field displays the contents or user features of your selected file.
  • Tags make it easier for users to find a required file or folder.
  • Navigation bar provides a type of breadcrumbs navigation that enables you to migrate to higher levels of the folder hierarchy up to the root level (home).
  • Plus button enables you to create new folders and upload files.
  • Search field is the most efficient way to search for folders/files.

Manage an ownCloud file/folder

You can search, share and upload your ownCloud files and folders right from VNCtalk. In an ownCloud Files modal window, VNCtalk displays the following file controls:

  • Sharing files.
  • Marking a favorite.
  • The menu with additional options.

Sharing a file

The ownCloud files and folders sharing functionality supports:

Marking a favorite

Click the star to the right of the sharing files icon to mark it as a favorite. You can quickly find all of your favorites with the Favorites filter.

To unmark a file/folder as favorite, tap the star icon again.

The menu with additional options

The menu with additional options allows you to:

Share with users and groups

You can share the files and folders that you store in your ownCloud with anyone in VNCtalk.

  1. Click a chat/group chat drop-down menu and click Files:

  2. Click the ownCloud icon at the top right:

  3. Click and select Share with users and groups

  4. In the modal window that opens, enter a name of the user or a group you want to share with.
  5. Once done, click Share at the bottom right.

The recipient will need to enter the password to access the shared resource.

You can create multiple public links per file or folder. This offers a lot of flexibility for creating different kinds of share links for a single file or folder, such as different passwords, expiry dates, and permissions.

  1. Click a chat/group chat drop-down menu and click Files:

  2. Click the ownCloud icon at the top right:

  3. Click and select Share a public link

  4. In the modal window that opens, provide the name in the "Link Name" field, and fill out the options that suit what you want the link to support. You can find details of what each option does below.

  5. Once done, click Create at the bottom right.

  6. Now that the share is created and copied in the clip board, you can manually paste the link to send it.
  7. Public link shares are marked with the Shared overlay. Un-shared files/folders are blank:

Settings Description
Download / View Allows recipients to view or download the public link’s contents.
Download / View / Edit Allows recipients to view, download, edit, and delete the public link’s contents.
Download / View / Upload Allows recipients to view, download and upload the public link’s contents.
Upload only Allows users to create a drop folder, which can receive files from multiple recipients without revealing the contents of the folder.
Password Sets a password for protecting the link.
Expiration Sets an expiry date for the link. The public link expires at the end of the specified day.

Display file detailes

This shows details about public links (if they have been created) such as its name, share permissions, and sharing status:

From here, you can also manage your public link shares:

  • Edit
  • Copy to clipboard
  • Delete

Rename an ownCloud file/folder

  1. Click Rename in the kebab menu. The file’s current name will be displayed in an editable text box.
  2. Change the name.
  3. Click a blue checkmark , and the file will be renamed.

If you don’t want to rename it, click and the file name will be left as is.

Download an ownCloud file/folder

To download an ownCloud file or folder, click Download in the kebab menu. Other way is to check the box next to a file/folder you want to upload and then click . In that way, you can download multiple files at once.

Delete an ownCloud file/folder

To delete an ownCloud file or folder, click Delete in the kebab menu. Other way is to check the box next to a file/folder you want to delete and then click . In that way, you can delete multiple files at once.

You can change any of the properties of a public link:

  1. Click the kebab menu icon .
  2. Click Detailes > Edit.

From here, you can:

You can rename a public link at any time. However, when you rename a public link, it only renames your version; no other users see the new public link name.

  1. Click the kebab menu icon .
  2. Click Details.
  3. In the modal window that opens, click the kebab menu icon .
  4. Select Edit.
  5. In a link name field, enter a new name.
  6. Once done, click Update.

You can change a public link permissions at any time:

  1. Click the kebab menu icon .
  2. Click Details.
  3. In the modal window that opens, click the kebab menu icon .
  4. Select Edit.
  5. Change a public link permission options.
  6. Click Update.

Change password protection

You can protect a public link with a password:

  1. Click the kebab menu icon .
  2. Click Details.
  3. In the modal window that opens, click the kebab menu icon .
  4. Select Edit.
  5. Under the Password field, enter the password that the recipient will need to enter to access the shared resource.
  6. Click Update.

You can set an expiration date on any of public link shares. You can also adjust or remove the expiration date.

  1. Click the kebab menu icon .
  2. Click Details.
  3. In the modal window that opens, click the kebab menu icon .
  4. Select Edit.
  5. In the Expiration date field, set a new expiry date for a link.
  6. Once done, click Update.

After the specified expiration date is ended, users you shared with a private link will no longer be able to access it.

It's worth noting that you don’t actually delete a public link. Rather what you do is remove the access of user’s to whom it’s already been shared with.

  1. Click the kebab menu icon .
  2. Click Details.
  3. Click the kebab menu icon next to the link you want to delete.
  4. Select Delete.

To do that, the user should no longer have access to the public link you have shared with earlier.

Send a file to ownCloud

You can send files from a computer to ownCloud without leaving VNCtalk.

  1. Click the ownCloud icon located under the message field and select files you want to send.
  2. You can send files from your PC to one of the existed ownCloud folders or create a new one.

  3. Click Send.

After that, you should see the notification stating File(s) has been uploaded.

Channels

As for channels instructions, refer to the following documentation:

Broadcasts

VNCtalk Broadcast is a fast way to inform individual participants or defined groups and recipient lists about events of any kind. You can just write a broadcast message and everyone in the selected group will be informed immediately. If someone wants to answer to your broadcast or has a question, a 1:1 chat with the creator of the broadcast will automatically be created.

All operations, described in this section, are available if "Broadcast" tab is selected:

Create a broadcast

It is possible to create a broadcast with minimum 2 users. Also you can add a group chat participants to a broadcast.

  1. Click the plus icon:

  2. Click New broadcast:

  3. Enter a broadcast name to Broadcast Title field. Search for required participants using the search field or select required group chat:

  4. Once done, click the button at the bottom right. You can check the created broadcast in the Broadcast tab of the left sidebar.

Delete a broadcast

  1. Hover the pointer over a required broadcast and click the kebab menu

  2. From the drop-down menu, select Remove from Recent.

  3. Confirm that you want to delete the broadcast - click Delete in the modal window.

Pin/unpin a chat in a broadcast

The instruction to pin/unpin a chat in a broadcast is the same as for a chat/group chat. So, refer to "Pin/unpin a chat" instruction, but perform the steps with required chat in a broadcast.

Disable/enable the message notification in a broadcast

The instruction to disable/enable the message notification in a broadcast is the same as for a chat/group chat. So, refer to "Disable/enable the message notification in a chat/group chat" instruction, but perform the steps with required broadcast.

Disable/enable the sound notification in a broadcast

The instruction to disable/enable the sound notification in a broadcast is the same as for a chat/group chat. So, refer to "Disable/enable the sound notification in a chat/group chat" instruction, but perform the steps with required broadcast.

Disable/enable all notifications in a broadcast

The instruction to disable/enable all notifications in a broadcast is the same as for a chat/group chat. So, refer to "Disable/enable all notifications in a chat/group chat" instruction, but perform the steps with required broadcast.

Mute/unmute incoming calls in a broadcast

The instruction to mute/unmute incoming calls in a broadcast is the same as for a chat/group chat. So, refer to "Mute/unmute incoming calls in a chat/group chat" instruction, but perform the steps with required broadcast.

Send a file/picture/photo to a broadcast

The instruction to send a file/picture/photo to a broadcast is the same as for a chat/group chat. So, refer to "Send a file/picture/photo to a chat/group chat" instruction, but perform the steps with required broadcast.

Use Rich Text Format in a broadcast

The instruction to use Rich Text Format in a broadcast is the same as for a chat/group chat. So, refer to "Use Rich Text Format in a chat/group chat" instruction, but perform the steps with required broadcast.

Search in a broadcast

The instruction to search in a broadcast is the same as for a chat/group chat. So, refer to "Search in a chat/group chat" instruction, but perform the steps with required broadcast.

Extend the field for typing a message in a broadcast

The instruction to extend the field for typing a message in a broadcast is the same as for a chat/group chat. So, refer to "Extend the field for typing a message in a chat/group chat" instruction, but perform the steps with required broadcast.

Record a voice message in a broadcast

The instruction to record a voice message in a broadcast is the same as for a chat/group chat. So, refer to "Record a voice message in a chat/group chat" instruction, but perform the steps with required broadcast.

Access images/documents/voice messages/videos/meetings in a broadcast

The instruction to access image(s)/document(s)/audio(s)/video(s) in a broadcast is the same as for a chat/group chat. So, refer to "Access images/documents/voice messages/videos/meetings in a chat/group chat" instruction, but perform the steps with required broadcast.

Send a broadcast news by email

The instruction to send a broadcast news by email is the same as for a chat/group chat. So, refer to "Send a message by mail" instruction, but perform the steps with required broadcast.

Copy a broadcast message

  1. Hover the pointer over a required message and click the kebab menu .

  2. Click Copy to clipboard.

Video meetings

There are 3 possible roles in a video meeting:

  • Moderator can: share the screen, create a whiteboard, start a broadcast, send messages to participants, change participants role, remove participants from VNCmeet, add participants with a particular role, remove participants from a group, mute/unmute participants;
  • Participant can: raise a hand, add participants without a role, send a message to participants, mute/unmute participants for himself/herself, share the screen;
  • Audience can: send a message to participants, mute/unmute participants for himself/herself, and add participants without a role.

All operations, described in this section, are available during a video meeting.

Start a video meeting

You can start a video meeting not only with internal users, who are members of your organization but also with external users, who do not belong to your organization.

If a user does not answer a call within 1 minute, the call will end automatically and you will receive the notification that a user does not answer. If you miss a video meeting, you should see the following notification in a chat/group chat:

  1. Click the plus icon and choose Video meeting. The "Start video meeting" box will open.
  2. Under the Conference info section, click an avatar icon to add a group chat avatar and fill in the following fields:

    • Video meeting name: Enter a video meeting name;
    • Video meeting description: If you want you can enter the video meeting description;
    • Password: If you want you can set a password for the video meeting so all the participants will have to enter this password to access the video meeting. You should provide all the participants with this password.
    • Assign meta conference board: Enter required meta conference board, to which you want to add this video meeting.
  3. Under the Participants section, click the plus icon . The Select Participants dialog box will open.

  4. Assign a required role for participants: Moderator, Audience, or Participant and search for people you want to invite.

    Note:

    • You can also start the video meeting with an external user. To do that, enter the user's email address in the Search field and click the arrow icon .
    • The external user should receive the email. The video meeting will start when the external user clicks Join the Meeting button in the email.
  5. Once done, click Select.

  6. Under the Tags section, enter the tag name to the Tags field and press Enter.
  7. Under the Schedule section, you can schedule yout meeting. To do that, click Schedule video call and then select a date and time for your meeting.
  8. Select an option:

    • Click Start, if you're ready to start a video meeting right now.
    • Click Schedule, if the video meeting is scheduled. The scheduled video meeting should be visible in the chats list.

An meeting invitation is sent out to all the invitees after the meeting is created.

Edit a scheduled video meeting

Only organizers can modify meetings.

You can make changes to meetings that you have already scheduled from the chat list sidebar or video meeting chat.

If adding additional participants to the meeting, append new participants to the existing list; removing the original participants from the list will cause them to receive meeting canceled emails.

Way 1. From the chat list sidebar.

  1. Hover the pointer over the video meeting you want to edit and click the kebab menu icon that appears in the upper-right corner.
  2. Select Modify scheduled meeting.
  3. Make the desired changes to the meeting.
  4. Select Schedule.

Way 2. From the video meeting chat.

  1. Open the video meeting you want to edit.
  2. In the chat header, click the down arrow and select Modify scheduled meeting.
  3. Make the desired changes to the meeting.
  4. Select Schedule.

When you're finished, all the meeting participants will see the notification stating Mia Chesterfield has updated the group photo. An updated meeting invitation is sent out to all the invitees after the changes are saved.

Cancel a scheduled video meeting

Only organizers can cancel meetings.

You can cancel scheduled upcoming video meetings if the meeting isn’t necessary and you want to let the meeting participants know the meeting is canceled. You can do that from the chat list sidebar or the video meeting chat.

Way 1. From the chat list sidebar.

  1. Hover the pointer over the video meeting you want to cancel.
  2. Click the kebab menu icon next to it.
  3. From the drop-down menu that opens, select Cancel scheduled meeting.
  4. Confirm that you want to cancel the video meeting - click Yes in the modal window.
  5. Type a message to let the participants know the meeting is canceled. It’s not necessary, but it helps to avoid confusion.
  6. Click Send.

Way 2. From the video meeting chat.

  1. Open the video meeting you want to cancel.
  2. In the chat header, click the down arrow and select Cancel scheduled meeting.
  3. Confirm that you want to cancel the video meeting - click Yes in the modal window.
  4. Type a message to let the participants know the meeting is canceled. It’s not necessary, but it helps to avoid confusion.
  5. Click Send.

When you're finished, you should see the notification stating Meeting canceled and the meeting participants receive an email containing that the video meeting has been canceled by the organizer.

Customize video meeting settings

Video meeting settings allow you to customize:

  • the top and bottom bars in a video meeting. By default, they are always visible during a video meeting. But you can customize them and they will be visible only if you hover the pointer over them;
  • video quality;
  • enable the pop-up window to confirm that you want to leave a video meeting.

To edit video meeting settings as follows:

  1. While in the meeting, click the cogwheel icon located in the upper-right corner.
  2. From the drop-down menu that opens, select Video meeting Settings. The "Settings" dialog box will open.
  3. Select a required option from Behavior of the top bar:

    • Always show - if you want the top bar to be always visible;
    • Show on mouse over, hide on mouse out - if you want the top bar to appear when you hover the pointer over it and to disappear when you remove the pointer.
  4. Select a required option from Behavior of the bottom bar:

    • Always show - if you want the bottom bar to be always visible;
    • Show on mouse over, hide on mouse out - if you want the bottom bar to appear when you hover the pointer over it and to disappear when you remove the pointer.
  5. If you want to have the pop-up window to confirm that you want to leave a video meeting, switch on Show confirmation box when leaving video conference toggle.

  6. Customize the video quality. Select an appropriate option from Select the Video Quality drop-down menu:

    • High Definition and Standard Definition options are appropriate when you do not have issues with the internet connection;
    • Low Definition or Low Bandwidth options are appropriate when you have some issues with the internet connection.
  7. Click SAVE at the bottom.

Customize audio/ video settings for a video meeting

  1. While in the meeting, click the cogwheel icon located in the upper-right corner and select Audio & Video.
  2. Customize the settings in AUDIO section:

    • Input - the drop-down menu may suggest the types of input devices in case you have some external headphones connected. For example, if you use a laptop and you do not have some external headphones connected, the laptop microphone will be used for the input sound. In this case only Default option is available in the drop-down menu. But if you connect the external headphones, you will be able to select them from the drop-down menu.
    • Level - allows to check that your sound and microphone work properly.
    • Output - the drop-down menu may suggest the types of output devices in case you have some external headphones connected. For example, if you use a laptop and you do not have some external headphones connected, the laptop microphone will be used for the output sound. In this case only Default option is available in the drop-down menu. But if you want to use your headphones, you can connect them and select them from the drop-down menu.
  3. Customize the settings in VIDEO section. The drop-down menu may suggest the types of cameras in case you have some external camera connected. For example, if you use a laptop without some external camera connected, the laptop camera will be used when you have a video call/meeting. But if you connect some external camera, you will be able to select it from the drop-down menu.

  4. Click SAVE.

Customize the security and privacy for a video meeting

You can protect a video meeting using VNCtalk additional security options. They are:

  • Lobby mode - this option is available for both 1:1 and group video meetings. If you enable the option, you will be able to confirm other users participation in a video meeting;
  • Password - this option is available only for group video meetings. If you add a password, other users will have to enter this password while joining a video meeting. In this case you should share the password with all users before the video meeting beginning;
  • End-to-End Encryption - this option is experimental and available for both 1:1 and group video meetings. If you enable it, such services as recording, live streaming, and phone participation will be disabled.

If you enable both "Lobby mode" and "Password" options, a user will have 2 options to join a video meeting: get the confirmation from the moderator or enter a password. If the user enters the password, he/she will join the video meeting without the moderator's confirmation.

  1. While in the meeting, click the cogwheel icon located in the upper-right corner and click Security & Privacy:
  2. If you want to confirm each user's participation in a video meeting - switch on Enable Lobby toggle and click SAVE at the bottom.
  3. If you want to protect a video meeting by a password, click Add password. Then enter the password to the appeared field and click SAVE at the bottom.
  4. If you want to enable End-to-End Encryption - switch on Enable End-to-End Encryption toggle, but note that some services (such as recording, live streaming, and phone participation) will be disabled. Then click SAVE at the bottom.

View speaker statistics

The Speaker Statistics feature allows you to gauge how long each user is speaking during an audio or video call.

  1. While in the meeting, click the cogwheel icon located in the upper-right corner.
  2. Select Speaker stats from the drop-dowm menu.
  3. The table shows the information on how long each participant of the meeting is speaking.

Customize the background in a video meeting

  1. While in the meeting, click the cogwheel icon located in the upper-right corner.
  2. Select Background Settings.
  3. Click on an image to select the desired virtual background.
  4. Click Save.

Customize the layout in a video meeting

You can customize the video layout preferneces during a video meetings. There are 2 available video layouts for your convenience:

  1. Tile — This layout sets by default and shows a grid view of equal-sized images. It looks as follows:

  2. Full screen — Full-screen layout with the option to display the participant you pin. When you pin a participant, they’re always visible. It looks as follows:

To change screen layout during a video meeting as follows:

Once you've changed a screen layout, you should see the notification stating You have switched ti the tile view.

Share a video meeting URL

You can share the video meeting URL with people who weren't invited to the meeting — by just sharing it like you would share any other file.

Just click in the upper-right corner to copy a link and share it directly with people.

If you weren't the person who organized the meeting, you can still share the URL meeting with people weren't invited to the meeting.

Add a user to a video meeting

  1. Click the participant icon in the upper right corner.
  2. From the window that opens, click Add people.
  3. Select required role for a user: Moderator, Participant, or Audience.
  4. Use the Search field to find and add an internal user, who is a member of your organization.

    Note:

    • You can also add an external user, who is a member of another organization. To do that, enter the user's email address in the Search field and click the arrow icon .
    • The external user should receive the email. The video meeting will start when the external user clicks Join the Meeting button in the email.
  5. Click Update at the bottom.

Switch to floating video view in a video meeting

To switch to floating video view, follow the instructions from "Switch to floating video view during an audio/ video call" subsection.

Expand to full screen in a video meeting

To switch the layout to full-screen mode during a video meeting, follow the instructions from "Expand to full screen during an audio/ video call" subsection.

Send a private message to a user in a video meeting

You can send a private message to an individual participant by clicking the kebab menu icon in a tile or using the Participant icon.

Way 1. Clicking the kebab menu icon in a tile.

Once in a video meeting:

  1. Hover the pointer over the view of the participant you want to send a message to and click the kebab menu icon that appears in the upper-right corner of the tile.
  2. Select Send a message menu option.
  3. The quick message dialog will open. Enter a message and click Send.

    • The user can answer your message immediately by clicking Reply.

Way 2. Using the Participant icon.

  1. Click the participant icon at the top right.
  2. Click the kebab menu next to a user you want to send a message to and then Send a message:
  3. The quick message dialog will open. Enter a message and click Send.

Send an instant message to other users in a video meeting

You can send messages, pictures, files, and even voice messages during a meeting to other participants. In that case, messages are visible to everyone in the meeting.

To send an instant message to other users in a video meeting, follow the instructions from "Send an instant message to other users within a call" subsection.

Pin/ unpin a user's view to/ from full screen in a video meeting

Only the Moderator can pin/unpin a user's view to/from full screen users in a video meeting.

If you pin a user's view to full screen, the pinned view is displayed as pinned for everyone in a video meeting. You can do that by clicking the kebab menu icon in a tile or using the participant icon.

Way 1. Clicking the kebab menu icon in a tile.

Once in a video meeting:

  1. Hover the pointer over the view of a required participant and click the kebab menu icon that appears in the upper-right corner of the tile.
  2. Select Pin to full screen menu option. You should see that the user's view is expanded to full screen.

To unpin a user's view from full screen:

  1. Hover the pointer over the view of a required participant and click the kebab menu icon that appears in the upper-right corner of the tile.
  2. Select Unpin to full screen menu option.

Way 2. Using the Participant icon.

  1. Click the participant icon at the top right.
  2. Click the kebab menu next to a user, whose view you want to pin to full screen and click Pin to full screen:

Send a "wake up" message to a user in a video meeting

Only the Moderator can send "wake up" message to users during a video meeting.

You can send the "wake up" message to a user during a video meeting by clicking the kebab menu icon in a tile or using the participant icon.

Way 1. Clicking the kebab menu icon in a tile.

Once in a video meeting:

  1. Hover the pointer over the view of the participant you want to send a "wake up" message to and click the kebab menu icon that appears in the upper-right corner of the tile.
  2. Select Wake up menu option. The user should receive the notification stating "You have been called to wake up by Alice Glass".

Way 2. Using the Participant icon.

  1. Click the participant icon at the top right.
  2. Click the kebab menu next to a user you want to send a "wake up" message to and then Wake up.

Change a user's role in a video meeting

Only the Moderator can change a role for users in a video meeting.

You can change a participant's role during a video meeting by clicking the kebab menu icon in a tile or using the participant icon.

Way 1. Clicking the kebab menu icon in a tile.

Once in a video meeting:

  1. Hover the pointer over the view of the participant for whom you want to change a role to and click the kebab menu icon that appears in the upper-right corner of the tile.
  2. Select Change role menu option.
  3. Select a required role from the drop-down menu.
  4. Click Change.

Way 2. Using the Participant icon.

  1. Click the participant icon at the top right.
  2. Click the kebab menu next to a user for whom you want to change a role and then Change role.
  3. Select a required role from the drop-down menu.
  4. Click Change.

Mute/ unmute a user for everyone in a video meeting

Only the Moderator can mute/unmute users in a video meeting.

You can mute/ unmute a participant during a video meeting by clicking the kebab menu icon in a tile or using the participant icon.

Way 1. Clicking the kebab menu icon in a tile.

Once in a video meeting:

  1. Hover the pointer over the view of the participant you want to mute and click the kebab menu icon that appears in the upper-right corner of the tile.
  2. Select Mute for everyone menu option.
  3. Confirm that you want to mute the user - click Mute in the modal window. The user, whom you mute, should see the notification stating "Your microphone is disabled by video chat admin. No participant will be able to hear you. If you'd like your microphone to be unmuted, contact admin to re-enable your microphone".

To unmute a user:

  1. Hover the pointer over the view of the participant you want to unmute and click the kebab menu icon that appears in the upper-right corner of the tile.
  2. Select Unmute for everyone menu option. The user you unmute, should see the notification stating "Your microphone is enabled by admin. You can continue with the use of microphone".

Way 2. Using the Participant icon.

  1. Click the participant icon at the top right.
  2. Click the kebab menu next to a user you want to mute and then Mute for everyone
  3. Confirm that you want to mute the user - click Mute in the modal window. The user, whom you mute, should see the notification stating "Your microphone is disabled by video chat admin. No participant will be able to hear you. If you'd like your microphone to be unmuted, contact admin to re-enable your microphone".

To unmute a user:

  1. Click the participant icon at the top right.
  2. Click the kebab menu next to a user you want to mute and then Unmute for everyone. The user you unmute, should see the notification stating "Your microphone is enabled by admin. You can continue with the use of microphone".

Mute/ unmute a user for me during a video meeting

You have an option to mute another participant just for yourself.

To do that, follow the instructions from "Mute/ unmute a user for me during an audio/ video call" subsection.

Turn off a user's camera during a video meeting

Only the Moderator can turn off the video of another user during a video meeting.

You can turn off the video of paticipants during a video meeting. You can do that by clicking the kebab menu icon in a tile or using the Participant icon.

Way 1. Clicking the kebab menu icon in a tile.

Once in a video meeting:

  1. Hover the pointer over the view of the participant whose camera you want to turn off and click the kebab menu icon that appears in the upper-right corner of the tile.
  2. Select Turn off the camera menu option.

To re-enable camera access:

  1. Hover the pointer over the view of the participant whose camera you want to turn on and click the kebab menu icon that appears in the upper-right corner of the tile.
  2. Select Re-enable camera access menu option.

Way 2. Using the Participant icon.

  1. Click the participant icon at the top right.
  2. Click the kebab menu next to a user whose camera you want to turn off and then Turn off the camera.

Remove a user from a video meeting

Only the Moderator can remove users from a video meeting.

You can remove someone from a meeting by clicking the kebab menu icon in a tile or using the Participant icon.

Way 1. Clicking the kebab menu icon in a tile.

Once in a video meeting:

  1. Hover the pointer over the view of the participant you want to remove and click the kebab menu icon that appears in the upper-right corner of the tile.
  2. Select Remove from call menu option.

Way 2. Using the Participant icon.

  1. Click the participant icon at the top right.
  2. Click the kebab menu next to a user you want to remove from a video meeting and then Remove from call.

Remove a user from a group in a video meeting

Only the Moderator can remove users from a group in a video meeting.

If you remove a user from a group chat, they will be removed from a video meeting too. You can remove someone from a group chat by clicking the kebab menu icon in a tile or using the Participant icon.

Way 1. Clicking the kebab menu icon in a tile.

Once in a video meeting:

  1. Hover the pointer over the view of the participant you want to remove and click the kebab menu icon that appears in the upper-right corner of the tile.
  2. Select Remove from group menu option.
  3. Confirm that you want to remove the user from the chat - click Remove in the modal window.

Way 2. Using the Participant icon.

  1. Click the participant icon at the top right.
  2. Click the kebab menu next to a user you want to remove from a group and then Remove from group.
  3. Confirm that you want to remove the user from the chat - click Remove in the modal window.

Use "Raise hand" option

Only a user with "Audience" and "Participant" rights can raise a hand in a video meeting.

If your microphone is muted and you want to indicate that you need something from the moderator or other participants, you can use the "Raise hand" option in a video meeting.

  1. On the bottom, click the hand icon .

    • The Moderator will be notified that you've raised your hand.
  2. After the Moderator clicks the green checkmark, your microphone will be turned on.

Share a screen in a video meeting

You can share your entire screen or a specific window during a meeting.

  1. On the bottom, click the screenshare icon .
  2. Select Your entire screen, A window, or A tab.

    • Check the box next to Share system audio to share your computer's audio.
  3. After you select what you want to show, click Share.

  4. Select End screenshare to stop showing your screen.

Send a broadcast message in a video meeting

Only the Moderator can send a broadcast message in a video meeting.

A broadcast message is a message that is sent in a video meeting chat.

  1. On the bottom, click the broadcast icon .
  2. Click the down arrow and select the message template.
  3. If you select Custom message, you should type your message in the appeared field.
  4. Click Send.

(images/desktop/broadcast-message.png "Broadcast Message")

Join a video meeting

Both internal (users, who belong to your organization) and external users (users, who do not belong to your organization) can join a video meeting in VNCtalk.

Internal users can join a video meeting by clicking any of these buttons or .

  • If you click the button with the camera icon, you will join the video meeting with the enabled camera.
  • If you click the button with the handset icon, you will join the video meeting with the disabled camera.

External users can join a video meeting by clicking Join the Meeting button, which he/she can find in the invitation email.

If you was removed from the meeting, you can join an active video meeting simply by clicking the Join button.

Access chats in a video meeting

You can access all your chats by minimizing a video meeting window.

  1. On the bottom, click the chats icon .
  2. Once in a mini-window view, you can change the video window state from rectangle to circle. To do that click on the icon at the top right.

    • Click the icon again to return to the previous state.
  3. Hover your mouse pointer over the floating video window. Holding down the left mouse button on the icon allows you to move the window around the screen.

  4. To maximize the video meeting window, hover the pointer over the video meeting window and double click it.

Record a video meeting

Only the Moderator can record a video meeting.

You can record video meetings for people to watch later.

  1. Click REC button in the upper-left corner. You should see that the recording is in progress.

    • Other participants are notified when the recording starts or stops.
  2. To stop recording, click .

  3. You should see the notification stating "The recording is completed". Select an option:

    • Close the notifiation.
    • Open in files.
    • Download on your computer.

A recorded video meeting is saved in Meetings folder. To access the folder, as follows:

  1. Open a required chat/group chat.
  2. Click the down arrow and select Files.
  3. Click and then the Meetings tab.

Mute/ unmute all the participants in a video meeting

As the moderator in a meeting, you can manage your participants, including muting and unmuting participants to manage background noise and distractions.

End a video meeting

It doesn't matter who you are, moderator, particapant, or audience, leaving the meeting means that you’re ending it for everyone.

  1. On the remote control, click the End Call button .
  2. Confirm that you want to end a video meeting - click End in the modal window.

Multi Conference Board

Multi Conference Board (CMB) is an additional tool to VNCtalk for managing, scheduling, recording, and archiving conferences. Also it allows to run and manage several parallel conferences (video, audio, screen share, whiteboard) from a central dashboard. MCB contains the following information:

  • the meta conference boards list;
  • conferences statistics for each meta conference board: the number of live, scheduled, ended, and archived conferences.

Each meta conference board contains the following information:

  • all current and planned conferences;
  • all participants;
  • all user interactions and notifications (e.g. raised hands);
  • all connectivity details (users with low bandwidth).

There are several new user roles: conference managers, moderators, participants, and audience. You can assign one or more conference managers and moderators to make sure that your virtual events run smoothly. The invitees are either active participants or members of the audience, who can view a live stream of the conference and who can join actively by raising their hand. MCB Conference Managers can:

  • schedule and start video meetings;
  • manage all planned, live, finished and archived conferences;
  • invite new participants;
  • deactivate participants;
  • mute/unmute participants;
  • change the roles of participants;
  • assign Moderator roles;
  • send broadcasts to all participants;
  • chat with individual participants;
  • record conferences.

How it works

To create a video meeting in a meta conference board, the Moderator performs 2 steps:

  1. Creates a meta conference board in the MCB.
  2. Creates, schedules a video meeting, and assigns this video meeting to a corresponding meta conference board. This step can be performed in the MCB or in VNCtalk.

The video meeting is created in VNCtalk and displayed in a corresponding meta conference board, in Scheduled statistics:

If the Moderator opens the meta conference board, he/she will see the created scheduled video meeting with the following information:

  • the countdown when the video meeting starts;
  • the link to the video meeting;
  • participants of the video meeting.

Create a meta conference board

  1. Click the hamburger menu at the bottom right and fill in Panel name and Description fields.
  2. Search for required video meetings that you want to add to this meta conference board in Add conferences to the list field.
  3. Click Create. You should see the created meta conference board:

Edit a meta conference board

  1. Click the meatball menu on a meta conference board and click Edit MCB:

  2. Edit the information and click Update.

Delete a meta conference board

After you delete a meta conference board, you will not be able to restore it.

  1. Click the meatball menu on a meta conference board and click Delete MCB:

  2. Confirm that you want to delete the meta conference board - click Delete in the modal window.

Create a video meeting

It is also possible to create a video meeting in MCB.

  1. Click a meta conference board where you want to create a video meeting.
  2. Click the video camera icon and fill in the following fields:

    • Video meeting name - enter a video meeting name;
    • Video meeting description - if you want you can enter the video meeting description;
    • Password - if you want you can set a password for the video meeting so all the participants will have to enter this password to access the video meeting. You should provide all the participants with this password.
  3. Enter required meta conference board, to which you want to add this video meeting, in Assign meta conference board field.

  4. To add participants, click the participant icon and search for required users. Or you can enter an email address for inviting an external user to the video meeting.
  5. Select required role for participants - click Moderator or Participant.
  6. And finally click Select.
  7. If you want to schedule the video meeting - click the calendar icon. Select a date and time, and click the checkmark.
  8. Click Start. The created video meeting is visible in Scheduled statistics in a corresponding meta conference board:

Move a video meeting to another meta conference board

  1. Open a required meta conference board and click the kebab menu on a video meeting, which you want to move:

  2. Click Change/Add to panel and select required meta conference board from the Lists drop-down menu.

  3. Click OK.

Contact lists

"Contact list" is an option for each user to create lists according to individual requirements, for example for marketing purposes.

For example, you can create "Family" list and add all your family members there.

Create a contact list

  1. Click the notebook icon .
  2. Click the kebab menu .
  3. Enter a list name to the field and click .
  4. Select required users or use the search field to find them.
  5. Click the arrow icon at the bottom of the modal window.
  6. Click the checkmark button .

To check the created list:

  1. Click the notebook icon and then .
  2. Scroll down and you should see the list.

Rename a contact list

  1. Click the notebook icon .
  2. Click the users icon .
  3. Search for a required list, then hover the pointer over it and click the kebab menu .
  4. From the drop-down menu that appears, select Rename list.
  5. Give a new name and click the checkmark button at the bottom of the modal window.

Delete a contact list

It is not possible to restore deleted lists.

  1. Click the notebook icon .
  2. Click the users icon .
  3. Search for a required list, than hover the pointer over it and click the kebab menu .
  4. From the drop-down menu that appears, select Delete list:
  5. Confirm that you want to delete the list - click Delete in the modal window.

Add a user to a contact list

  1. Click the notebook icon.
  2. Click the users icon .
  3. Search for a required list, than hover the pointer over it and click the kebab menu .
  4. From the drop-down menu that appears, select Add user to list:
  5. Click the pencil icon and use the search field to find a user. Then click the user.
  6. Click the arrow icon at the bottom of the modal window.
  7. Click the checkmark at the bottom.

Remove a user from a contact list

  1. Click the notebook icon.
  2. Click the users icon .
  3. Search for a required list, than hover the pointer over it and click the kebab menu .
  4. From the drop-down menu that appears, select Add user to list.
  5. Click the pencil icon and click the cross on a required user:

  6. Click the arrow icon at the bottom of the modal window.

  7. Click the checkmark at the bottom.

"Advanced search" option is a set of filters that allows you to narrow the scope of a search query to eliminate irrelevant information to help you find the exact content you're looking for.

  1. To use "Advanced Search" option, enter a search request to the following field:

  2. Click Enter. You should see that found results are highlighted in blue, for example:

    In this example the system provides all found results, which are collected from broadcasts, chats, contacts, because Everywhere tag is applied:

    If you do not find what you are looking for, you can customize the following filters:

    • Unread - if you click it, the system will search in unread chats;
    • Last 30 days - if you click it, you will be able to apply a required date to search;
    • Type - if you click it, you will be able to apply a required type of the chat to search in it;
    • User - if you click it, you will be able to apply a required user to search in the chat;
    • First Name - if you click it, you will be able to apply a required first name to search in the contacts list;
    • Last Name - if you click it, you will be able to apply a required last name to search in the contacts list;
    • Gender - if you click it, you will be able to apply a required gender to search in the contact list;
    • Country - if you click it, you will be able to apply a required country to search in the contact list;
    • Author - if you click it, you will be able to apply an author's name to search in broadcasts;
    • User - if you click it, you will be able to apply a user name to search in broadcasts.

Save found results as a template

To save found results as a template:

  1. Click at the top right.
  2. Fill in the Template Name field.
  3. Click Apply.

You can find the saved template if you click .