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VNCtalk Web Client and Desktop Client User Manual

Updated till 3.0.4 version

The document is being updated.

Getting started

Install VNCtalk Desktop Client

Linux

  1. Go to Downloads page and scroll down till VNCtalk.
  2. Click Linux icon:

  3. Download VNCtalk.linux.AppImage. After you download the extension, you should make it executable. For this run:

    ``` cd

    chmod +x VNCtalk.linux.AppImage ```

  4. Start VNCtalk Desktop Client from your file manager or from the terminal by executing:

    ./VNCtalk.linux.AppImage

Windows

  1. Go to Downloads page and scroll down till VNCtalk.
  2. Click Windows icon:

  3. Download VNCtalk.exe. After you download the file, open it from your download folder, by double clicking on the executable file, which may open a warning popup from Windows Defender:

  4. Click More info.

  5. Then click Run away:

    You should see that the installation process is in progress:

    After the installation is over, VNCtalk Desktop Client will start automatically.

MacOS

  1. Go to Downloads page and scroll down till VNCtalk.
  2. Click MacOS icon:

  3. Download the DMG file. After you download the file, drag VNCtalk and drop it to Applications folder:

    You should see that the installation process is in progress:

    After the installation is over, VNCtalk Desktop Client will be available in Applications folder.

  4. Double click VNCtalk Desktop Client. You should see the following notification:

    Click Open.

    If you are using macOS Catalina (10.15) - you should enable "Screen Recording Permission". For this follow the steps below:

  5. Set up Dropshare to use it for capturing screen shorts and screen recordings. Use "How to install the Dropshare for Mac CLI" instruction for it.

  6. Enable Screen Recording Permission, using "Enabling Screen Recording Permission on macOS Catalina (10.15)" instruction.

Create an account

  1. Click Create new account:

  2. Fill in all necessary information. First name, last name, email address and password are required.

  3. Click Register. You should receive the notification email containing a link to activate your account:

  4. Check your email address and confirm your registration.

  5. Enter your credentials in the labeled fields and click LOGIN:

  6. Review "Terms of Use" and click Accept at the bottom.

  7. Choose VNCtalk from the VNClagoon start screen:

Change the profile photo

  1. Click the profile icon:

  2. Click Profile and click the camera icon:

  3. Click Upload and select required photo or picture.

  4. Click Done.

Edit the profile information

  1. Click the profile icon:

  2. Click Profile and click the pencil icon:

  3. Edit the information and save the changes by clicking the check mark at the bottom.

Customize the screen name

Screen name is a name that is visible only in your account. All other people cannot see your screen name and can find you only by your profile name.

  1. Click the profile icon:

  2. Click Change screen name.

  3. Change the name and click UPDATE.

Customize the language

It is possible to set 3 languages: English, German, and French.

  1. Click the cogwheel icon:

  2. Navigate to General settings -> General.

  3. Select required language from Language drop-down-menu:

  4. Click Update.

Enable/disable Rich Text Format

Rich Text Format has the toolbar with icons for editing and formatting a text. With Rich Text Format , you can include images, links, audio and video as well as text.

  1. Click the cogwheel icon:

  2. Navigate to General settings -> Features.

  3. Check or uncheck Enable RTF editor to enable/disable Rich Text Format and click Update.

Enable/disable the status of delivered message(s)

The status of delivered messages allows you to see if your message has been delivered or not. Visually it looks like this:

  1. Click the cogwheel icon:

  2. Navigate to General settings -> General.

  3. Check or uncheck Enable receipts to enable/disable the status of delivered message(s) and click Update.

Customize the theme

There are 3 themes in the application: "Purple Theme", "Yellow Theme", and "VNCtalk".

  1. Click the cogwheel icon:

  2. Navigate to General settings -> Appearance.

  3. Select required theme from Theme drop-down menu and click Update.

Enable/disable "Inform about typing" option

"Inform about typing" option allows other users to see if you are typing.

  1. Click the cogwheel icon:

  2. Navigate to General settings -> General.

  3. Check or uncheck Inform about typing to enable/disable the option and click Update.

Enable/disable "Publish last activity" option

"Publish last activity" option allows other users to see when you were online last time.

  1. Click the cogwheel icon:

  2. Navigate to General settings -> General.

  3. Check or uncheck Publish last activity to enable/disable the option and click Update.

Enable/disable "Publish profile user data" option

"Publish profile user data" option allows other users to see your profile data. It simplifies the search.

  1. Click the cogwheel icon:

  2. Navigate to General settings -> General.

  3. Check or uncheck Publish profile user data to enable/disable the option and click Update.

Enable/disable "Add date stamp along with time stamp" option

"Add date stamp along with time stamp" option allows to add a date to time stamp on messages.

  1. Click the cogwheel icon:

  2. Navigate to General settings -> General.

  3. Check or uncheck Add date stamp along with time stamp to enable/disable the option and click Update.

Customize a key for sending a message

It is possible send a message with 2 keys: Enter and Ctrl+Enter.

  1. Click the cogwheel icon:

  2. Navigate to General settings -> General.

  3. Select required option from Send message with key drop-down menu and click Update.

Customize the security

  1. Click the cogwheel icon:

  2. Navigate to General settings -> Security.

  3. Check or uncheck Use encryption and select the encryption type from the drop-down menu.
  4. Click Update.

Enable/disable a sound notification

You can enable/disable a sound notification when you receive a new message.

  1. Click the cogwheel icon:

  2. Navigate to General settings -> Notifications.

  3. Check or uncheck Enable sound notification and click Update.

Customize the incoming call ringtone

  1. Click the cogwheel icon:

  2. Navigate to General settings -> Sound.

  3. Select required ringtone from Ringtone drop-down menu:

  4. Click Update.

Customize audio/video settings

  1. Click the cogwheel icon:

  2. Click Audio/Video settings:

  3. Customize the settings and click Update.

Enable/disable the global mute

The global mute allows to mute all notifications within the application. There are 2 ways to enable/disable the global mute:

  • using General settings -> Notifications option;
  • using the microphone icon.

Way 1 - using "General settings -> Notifications" option:

  1. Click the cogwheel icon:

  2. Navigate to General settings -> Notifications.

  3. Check or uncheck Global mute and click Update.

Way 2 - using the microphone icon:

Click the microphone icon:

Configure an email notification

You can configure an email notification when you receive a new message.

  1. Click the cogwheel icon:

  2. Navigate to General settings -> Notifications.

  3. Select required option from Email Notification drop-down menu and click Update.

Check the application version

  1. Click the cogwheel icon:

  2. Navigate to Help -> App info.

Contact VNC Service Desk

If you face any issues with your VNC Software or want to report a bug or feature request, you contact the VNC Service Desk.

  1. Click the cogwheel icon:

  2. Navigate to Help -> VNC service desk.

  3. Click Visit VNC service desk:

Access User Manual

There are the links to the documentation inside VNCtalk.

  1. Click the cogwheel icon:

  2. Navigate to Help -> User Manual.

  3. Click required document:

Access "Terms of use"

  1. Click the cogwheel icon:

  2. Navigate to Legal notice -> Terms of use.

Access "Data Privacy Policy"

  1. Click the cogwheel icon:

  2. Navigate to Legal notice -> Data Privacy.

Log out

To log out, click the profile icon:

And click Logout.

Chat/group chats

Start a chat

There are 4 ways to start a chat:

  • using Start Chat button;
  • using Chat button next to required user;
  • clicking required user;
  • clicking Chat tab on "Profile Information" screen.

Way 1 - using "Start Chat" button:

  1. Click Start conversation:

  2. Click Start Chat:

  3. Select required user from the list or search for him/her using the search field.

Way 2 - using "Chat" button next to required user:

  1. Click the notebook icon:

  2. Click the users icon:

  3. Search required user from the list or use the search field for it.

  4. Hold the pointer over the user and click the hamburger menu next to the user.
  5. Click Chat:

Way 3 - clicking required user:

  1. Click the notebook icon:

  2. Click the users icon:

  3. Search required user from the list or use the search field for it.

  4. Click the user. Or you can click the user's avatar icon and click the message icon:

Way 4 - clicking "Chat" tab on "Profile Information" screen:

  1. Click the notebook icon:

  2. Click the users icon:

  3. Search required user from the list or use the search field for it.

  4. Click the user's avatar. You should see the following:

    And then click the avatar again again:

  5. Click Chat:

    You should be redirected to VNCtalk.

Check a user's profile information

Each user has the following profile information, for example:

  • 1 - buttons that launch some actions in a corresponding VNC product:
Button Action
Chat Redirects to VNCtalk and starts a chat with a user.
Audio call Redirects to VNCtalk and starts an audio call with a user.
Video call Redirects to VNCtalk and starts a video call with a user.
Email Redirects to VNCmail and opens a form to compose an email.
New task Redirects to VNCtask and opens a form to create a task for a user.
New ticket Redirects to VNCproject and opens a form to create a ticket.

These buttons availability depends on which VNC product a user is subscribed. For example, if the user does not have a subscription for VNCproject, there will not be "New ticket" button.

  • 2 - tabs with a contact's information. The data accessible via these tabs depends on your role within your organization:
Tab Information
Contact Info Displays basic information with address, email, website, phone, time zone, language, skills and interests.
HR Data Displays different HR data, such as weekly working hours, private contact and address data, date of birth, payment mode and hourly rate. The data displayed under HR Data is imported from VNCdirectory.
Account details Displays identity management and access / permission management data, such as the role of a team member, account settings, assigned projects and further information. The information is managed in VNCdirectory.
Recent activity Displays your recent communication with a contact. This gives a great overview about your relationship with the contact, form of contact, sent messages, frequency.
  • 3 - tabs that contain the information about your recent activities in other VNC products:
Tab Description
All Contains your recent activities in VNCtalk and VNCmail.
Chats Contains your recent activities in VNCtalk.
Calls Contains your recent activities in VNCtalk.
Emails Contains your recent activities in VNCmail.

There are 2 ways to check a user's profile information:

  • using the profile avatar icon in the chat;
  • using User's profile button.

Way 1 - using the profile avatar icon in the chat:

Open required chat and click the profile photo icon:

Way 2 - using "User's profile" button:

  1. Click the notebook icon:

  2. Click the users icon:

  3. Search required user from the list or use the search field for it.

  4. Hold the pointer over the user and click the hamburger menu next to the user.
  5. Click User's profile:

Compose an email for a user

If you have already had a chat with a user in the chats list, for whom you want to compose an email, follow the steps below:

  1. Open a chat with a user, for whom you want to compose an email.
  2. Click a user's avatar icon:

  3. Click the email icon:

    You should be redirected to VNCmail.

    Or you can click the user's avatar icon again:

    And then click Email:

Create a task for a user

You can create a task for a user in case if the user has the subscription for VNCtask.

  1. Open a chat with a user, for whom you want to compose an email.
  2. Click a user's avatar icon:

  3. Click the following icon:

    You should be redirected to VNCtask.

    Or you can click the user's avatar icon again:

    And then click New task:

Create a ticket for a user

You can create a ticket for a user in case if the user has the subscription for VNCproject.

  1. Open a chat with a user, for whom you want to compose an email.
  2. Click a user's avatar icon:

  3. Click the following icon:

    You should be redirected to VNCproject.

    Or you can click the user's avatar icon again:

    And then click New ticket:

Start a group chat

  1. Click Start conversation:

  2. Select Start group chat:

  3. Enter the name to Group chat name field. If you want to upload a profile icon, click the following icon:

    Additionally, you can enter the chat description to Group chat description field.

  4. To add users to the chat, click the users icon:

  5. Select a role for users in the group chat by clicking Moderator, Participant, Audience:

  6. Click required users or use the search field to find them and then click them. Click Select.

  7. Customize the following options in Privacy block:

  8. Customize E2E Encryption and click Start. You should see the created group chat in the chats list:

Change a group chat avatar

  1. In a group chat, click a group chat drop-down menu. Then click Chat info:

  2. Click Edit at the bottom.

  3. Click the avatar icon:

  4. Click Upload and select required picture.

  5. Click Done and click Update in the modal window. You should see the following notification in the chat, for example:

    Mia Chesterfield has updated the group photo

Leave a group chat

In a group chat, click the drop-down menu and click Leave conversation:

If you are the owner of a group chat, you should select a new owner for the conversation:

If you are a participant - just confirm that you want to leave the conversation.

Close a group chat conversation

In a group chat, click the drop-down menu and click Close conversation:

You have 2 options here:

  • if you want to leave the conversation and save the group chat - click SAVE;
  • if you want to leave the conversation and delete the group chat - click DELETE.

Rename a group chat

  1. In a group chat, click the drop-down menu and click Chat info:

  2. Click Edit at the bottom and edit the group chat name.

  3. Click Update.

Search in a chat/group chat

  1. Click a chat drop-down menu and click Search this chat:

    Or click the magnifier icon in a chat/group chat:

  2. Enter required request to the field.

Access image(s)/document(s)/audio(s)/video(s)/recording(s) in a chat/group chat

All sent images/documents/audios/videos are stored in "Files" folder.

In a chat/group chat, click a chat drop-down menu and click Files:

Here you can find all sent image(s)/document(s)/audio(s)/video(s) - just select required tab: Images, Audio, Video, Docs, and Recordings.

Disable/enable the message notification in a chat/group chat

If you do not want to receive a notification that somebody has sent you a message in a particular chat/group chat, you can disable the message notification for this chat/group chat. You can enable the message notification any time you want.

To disable the message notification, open required chat, click the bell icon, and click Mute Notifications:

You should see the following icon:

To enable the message notification, click the bell icon and click Mute Notifications again:

You should see the the message icon has disappeared:

Disable/enable the sound notification in a chat/group chat

If you do not want to hear a sound notification that somebody has sent you a message in a particular chat/group chat,you can disable the sound notification for this chat/group chat. You can enable the sound notification any time you want.

To disable the sound notification, open required chat, click the bell icon, and click Mute Sound:

You should see the following icon:

To enable the sound notification, click the bell icon and click Mute Sound again:

You should see the the speaker icon has disappeared:

Enable E2E encryption in a chat/group chat

Only the Moderator can enable E2E encryption in a chat/group chat.

There are 2 ways to enable E2E encryption in a chat/group chat:

  • using the kebab menu next to a chat/group chat;
  • using the lock icon in a chat/group chat.

Way 1 - using the kebab menu next to a chat/group chat:

  1. Find required chat/group chat. Hold the pointer over it. You should see the kebab menu next to the chat/group chat - click it.
  2. Click Enable E2E encryption:

    You should see the lock icon on the chat/group chat:

    Also if you open this chat/group chat, you should see that there is a corresponding message, for example:

    Mia Chesterfield enabled E2E encryption for the chat

    And there is the icon of a red lock:

Way 2 - using the lock icon in a chat/group chat:

Open required chat/group chat and click the lock icon at the bottom:

You should see the lock icon on the chat:

Also if you open this chat, you should see that there is a corresponding message, for example:

Mia Chesterfield enabled E2E encryption for the chat

And there is the icon of a red lock:

Transfer secure chats

After you login to VNCtalk, your device is registered in the system and assigned an ID. The ID looks as follows, for example: 10161 Mobile Android 2021-02-24. Where:

  • 10161 - is a device ID;
  • Mobile - is a hardware type;
  • Android - is an operating system of a hardware type;
  • 2021-02-24 - is a login date from a device.

You can check the devices ID in your VNCtalk account. For this click the cogwheel icon and navigate to General settings -> Security:

Imagine that you enable E2E encryption for a group chat in VNCtalk Web Client. Let's call the group chat "Testing" in this imaginary situation. Then you install VNCtalk Desktop Client and login to the application for the first time. When you open "Testing" group chat, you should see that you cannot read the previous messages because they are encrypted:

Can't decrypt the message - not intended for current device

To read the previous messages, you should transfer them from VNCtalk Web Client into Desktop Client. For this follow the steps below:

  1. Login to VNCtalk on both devices: a device, from which you want to transfer encrypted messages, and a device, to which you want to transfer them.
  2. In VNCtalk on a device, from which you want to transfer messages, click the cogwheel icon and navigate to General settings -> Security:

  3. Click Select chats:

  4. Click a chat, from which you want to transfer encrypted messages, and click Start at the bottom. You should see the following notification:

    Started discovering nearby devices

  5. Get back to VNCtalk on a device, to which you want to transfer encrypted messages. You should see the following window there:

    Click Accept. You should see the following notification:

    The chats are transferred successfully

    After the transfer is over, you will be able to read the messages, which were encrypted.

Disable E2E encryption in a chat/group chat

Only the Moderator can disable E2E encryption in a chat/group chat.

There are 2 ways to disable E2E encryption in a chat/group chat:

  • using the kebab menu next to a chat/group chat;
  • using the lock icon in a chat/group chat.

Way 1 - using the kebab menu next to a chat/group chat:

  1. Find required chat/group chat. Hold the pointer over it. You should see the kebab menu next to the chat/group chat - click it.
  2. Click Disable E2E encryption:

Way 2 - using the lock icon in a chat/group chat:

Open required chat/group chat and click the lock icon at the bottom:

You should see a corresponding message in a chat/group chat, for example:

Mia Chesterfield disabled E2E encryption for the chat

Record a voice message in a chat/group chat

  1. In a chat/group chat, click the microphone icon:

    You should see that the recording has started.

  2. To send the voice message, click the check mark button:

Send a file/picture/photo to a chat/group chat

There are 2 ways to send a file/picture/photo to a chat/group chat:

  • using the clip icon in a chat/group chat;
  • using "drag & drop" method.

Way 1 - using the clip icon in a chat/group chat:

  1. In a chat/group chat, click the clip icon or the camera icon:

  2. Select required file/picture/photo.

Way 2 - using "drag & drop" method:

In a chat/group chat, drag required file/picture/photo and drop it to the chat/group chat.

Create a VNCpad in a chat/group chat

If this is the 1st VNCpad, follow the instruction below:

  1. In a chat/group chat, click the VNCpad icon:

  2. Click VNCpad:

  3. Click Create new pad:

  4. Enter the document name and click Create.

  5. Delete the text in the document and start writing.

  6. To close the VNCpad, click the icon shown on the screenshot:

If you have already had at least 1 VNCpad and you need to create another one, follow the instructions below:

  1. In a chat/group chat, click the VNCpad icon:

  2. Click VNCpad:

  3. Click the plus icon:

  4. Enter the document name and click Create.

  5. Delete the text in the document and start writing.

  6. To close the VNCpad, click the icon shown on the screenshot:

    After you create a VNCpad, the following icon will appear in a chat, so all participants will be aware of it:

    If there are some changes in the VNCpad, the following icon will appear in a chat, so all participants will be aware of it:

Rename a VNCpad in a chat/group chat

  1. In a chat/group chat, click the VNCpad icon:

  2. Select VNCpad:

  3. Click the kebab menu on required VNCpad, and click Rename pad:

  4. Enter required name and click UPDATE.

Delete a VNCpad in a chat/group chat

  1. In a chat/group chat, click the VNCpad icon:

  2. Select VNCpad:

  3. Click the kebab menu on required VNCpad and click Delete:

Duplicate a VNCpad in a chat/group chat

This feature is under development.

Create a whiteboard in a chat/group chat

  1. In a chat/group chat, click the whiteboard icon:

  2. Click the plus icon at the top left and enter a white board name, then click Create:

    After you create a whiteboard, the following icon will appear in a chat, so all participants will be aware of it:

Rename a whiteboard in a chat/group chat

  1. In a chat/group chat, click the whiteboard icon:

  2. Click required whiteboard and click the kebab menu next to the whiteboard:

  3. Click Rename, edit the name, and click Rename.

Delete a message in a chat/group chat

  1. In a chat/group chat, Click the kebab menu next to the message, which you want to delete.

  2. Click Delete message:

Mark a message as favorite in a chat/group chat

There are 2 ways to mark a message as favorite:

  • using the kebab menu next to a message;
  • using the star icon on a message.

Way 1 - using the kebab menu next to a message:

  1. Click the kebab menu next to the message, which you want to mark as favorite.

  2. Click Star message:

Way 2 - using the star icon on a message:

Click the star icon on a message:

Unmark a message as favorite in a chat/group chat

There are 2 ways to unmark a message as favorite:

  • using the kebab menu next to a message;
  • using the star icon on a message.

Way 1 - using the kebab menu next to a message:

  1. Click the kebab menu next to the message, which you want to unmark as favorite.

  2. Click Unstar message:

Way 2 - using the star icon on a message:

Click the star icon on a message:

Block a user in a chat

There are 2 ways to block a user:

  • using Block user option in a chat;
  • using the kebab menu next to a chat.

After you block a user, you should see the following icon on the blocked user:

All blocked users are added to "Blocked" list:

Way 1 using "Block user" option in a chat:

Click a chat drop-down menu and click Block user:

Way 2 - using the kebab menu next to a chat:

  1. Hold the pointer over a chat with a user, whom you want to block.
  2. Click the kebab menu next to the chat and click Block user:

Unblock a user in a chat

There are 4 ways to unblock a user:

  • using Unblock user option in a chat;
  • using the kebab menu next to a chat;
  • using "Blocked" list;
  • using the lock button in a chat.

Way 1 - using "Unblock user" option in a chat:

Click a chat drop-down menu and click Unblock user:

Way 2 - using the kebab menu next to a chat:

  1. Hold the pointer over a chat with a user, whom you want to unblock.

  2. Click the kebab menu next to the chat and click Unblock user:

Way 3 - using "Blocked" list:

  1. Click the notebook icon:

  2. Click Blocked tab:

  3. Click the lock button next to required user:

Way 4 - using the lock button in a chat:

Open a chat with a blocked user and click the lock button at the bottom.

Archive a chat/group chat

All archived chats are added to "Archive" list:

To access "Archive" list, click the cogwheel icon and click Archive:

  1. Hold the pointer over a chat/group chat, you should see the kebab menu - click it.

  2. Click Archive:

Unzip an archived chat/group chat

  1. Click the cogwheel icon and click Archive:

  2. Click the button shown on the screenshot:

Delete an archived chat/group chat

  1. Click the cogwheel icon and click Archive:

  2. Click the trash button next to required chat/group chat:

  3. Confirm that you want to delete the archived chat/group chat - click Delete in the modal window.

Reply to a message in a chat/group chat

There are 2 ways to reply to a message:

  • using Reply option;
  • using Select option.

Way 1 - using "Reply" option:

  1. Click the kebab menu next to the message you want to reply to.

  2. Click Reply:

Way 2 - using "Select" option:

  1. Click the kebab menu next to the message you want to reply to.

  2. Click Select:

  3. Click the icon shown on the screenshot:

Mention all users in a group chat

To mention all users in a group chat, just enter @all to the message field and click Enter.

Copy a message in a chat/group chat

There are 2 ways to copy a message:

  • using Copy to clipboard option;
  • using Select option.

Way 1 - using "Copy to clipboard" option:

  1. Click the kebab menu next to the message, which you want to copy.
  2. Click Copy to clipboard:

Way 2 - using "Select" option:

  1. Click the kebab menu next to the message, which you want to copy.
  2. Click Select:

  3. Click the button shown on the screenshot:

Forward a message in a chat/group chat

There are 2 ways to forward a message:

  • using Forward option;
  • using Select option.

Way 1 - using "Forward" option:

  1. Click the kebab menu next to the message, which you want to forward.
  2. Click Forward:

  3. Select required user or use the search field for searching.

Way 2 - using "Select" option:

  1. Click the kebab menu next to the message, which you want to copy.
  2. Click Select:

  3. Click the button shown on the screenshot:

  1. Select required user or use the search field for searching.

Use Rich Text Format in a chat/group chat

In a chat/group chat, click Rich Text Format icon:

You should see the following window where you can type a message using Rich Text Format:

Add a user to "Favorite" list

A user, marked as "favorite", are added to "Favorite" list. To access the list, click the notebook icon and click the tab, shown on the screenshot:

There are 2 ways to add a user to "Favorite" list:

  • using kebab menu next to a chat with a user;
  • using ALL tab.

Way 1 - using kebab menu next to a chat with a user:

  1. Hold point over a chat with a user, whom you want to add to "Favorite" list, you should see the kebab menu, click it.
  2. Click Add to Favorites:

Way 2 - using "ALL" tab:

  1. Click the notebook icon:

  2. Click the users icon:

  3. Select required user from the list or use the search field for finding the user.

  4. Hold the pointer over the user, you should see the kebab menu - click it.
  5. Click Add to Favorites:

Remove a user from "Favorite" list

There are 2 ways to remove a user from "Favorite" list:

  • using kebab menu next to a chat with a user;
  • using Favorite tab.

Way 1 - using kebab menu next to a chat with a user:

  1. Hold point over a chat with a user, whom you want to add to "Favorite" list, you should see the kebab menu, click it.
  2. Click Remove from Favorites:

Way 2 - using "Favorite" tab:

  1. Click the notebook icon:

  2. Click the tab, shown on the screenshot:

  3. Click the star button next to required user:

Send a message by mail

There are 2 was to send a message by mail:

  • using More option;
  • using Select option.

Way 1 - using "More" option:

  1. In a chat/group chat, hold the pointer over required message, you should see the kebab menu, click it.
  2. Click More -> Email to a Friend:

  3. Enter an email address to the field and click Enter:

  4. Click Send button:

Way 2 - using "Select" option:

  1. In a chat/group chat, hold the pointer over required message, you should see the kebab menu, click it.
  2. Click Select:

  3. Click the kebab menu:

  4. Click Email to a Friend:

  5. Enter an email address to the field and click Enter:

  6. Click Send button:

Extend the field for typing a message in a chat/group chat

Just click the icon shown on the screenshot:

Delete a chat/group chat

  1. Hold the pointer over required chat/group chat, you should see the kebab menu, click it.
  2. Click Delete from recent list:

  3. Confirm that you want to delete the chat - click DELETE in the modal window.

Access the list of all the messages where you are mentioned

You can check all the messages, in which you are mentioned, in "Mention" list. To access the list, click @mention tab:

The last message, in which you are mentioned, is in the 1st place in the list.

Access a chat/group chat information

Click a chat/group chat drop-down menu and click Chat info:

Add a user to a chat

  1. Click a chat drop-down menu and click Add participants:

    Or you can click the participants icon:

  2. Enter a chat name to Group name field:

  3. Search for required users using the search field and click the user.

  4. Click Start.

Add a user to a group chat

  1. Click a group chat drop-down menu and click Participants:

    Or you can click the participants icon:

  2. Select a role for a user - Moderator, Participant, Audience:

  3. Select a user from the list or use the magnifier icon for searching.
  4. Click Update.

Delete a user from a group chat

  1. Click a group chat drop-down menu and click Participants:

    Or you can click the participants icon:

  2. Click the cross near a user:

  3. Click Update.

Start a screenshare session

Start a screenshare session in a group chat

  1. In a chat/group chat, click the monitor icon:

  2. If you want to start a screenshare session with all users of a chat/group chat, just click Start. Then select appropriate option: Your entire screen, Application Window, or Chrome Tab:

    If you want to start a screenshare session with a particular user, click Selected only tab:

    Click required user and click Start. Then select appropriate option: Your entire screen, Application Window, or Chrome Tab.

  3. Click Share. The user, with whom you want to share the screen, should see the following notification in his/her account, for example:

    The screenshare session will start when the user clicks Accept.

    Also you can open a mini chat while the screenshare session. For this, follow the instructions from "Open a mini chat in a video meeting" subsection.

Start a screenshare session in a chat

  1. In a chat, click the monitor icon:

  2. Select appropriate option: Your entire screen, Application Window, or Chrome Tab:

  3. Click Share. The user, with whom you want to share the screen, should see the following notification in his/her account, for example:

    The screenshare session will start when the user clicks Accept.

    Also you can open a mini chat while the screenshare session. For this, follow the instructions from "Open a mini chat in a video meeting" subsection.

Start a screenshare session using "Start screenshare session" option

  1. Click Start conversation:

  2. Click Start screenshare session:

  3. If you want to start a screenshare session with an internal user (user of your organization), search for him/her using the search field and click the user. If you want to start a screenshare session with an external user (user of another organization), enter his/her email address to the field and click Enter.

  4. Click the button with the arrow at the bottom.
  5. Select appropriate option: Your entire screen, Application Window, or Chrome Tab:

  6. Click Share. The user, with whom you want to share the screen, should see the following notification in his/her account, for example:

    The screenshare session will start when the user clicks Accept.

    Also you can open a mini chat while the screenshare session. For this, follow the instructions from "Open a mini chat in a video meeting" subsection.

Audio/video calls

Start an audio call

If you miss an audio call, you should see the following notification in a chat/group chat:

There are 5 ways to start an audio call with a user:

  • using the handset icon in a chat;
  • using the handset icon in a group chat;
  • using the kebab menu next to a chat;
  • using the kebab menu next to a group chat;
  • using ALL tab.

Way 1 - using the handset icon in a chat:

Open required chat and click the handset icon:

Way 2 - using the handset icon in a group chat:

  1. Open required group chat and click the handset icon:

  2. If you want to start an audio call with all users of a group chat, just click Start. If you want to start an audio call with a particular user, click Selected only tab:

  3. Click required user and click Start.

Way 3 - using the kebab menu next to a chat:

  1. Find required chat in the list of chats and hold the pointer over it. You should see the kebab menu next to the chat - click it.
  2. Click Voice call:

Way 4 - using the kebab menu next to a group chat:

  1. Find required group chat in the list of chats and hold the pointer over it. You should see the kebab menu next to the group chat - click it.
  2. Click Voice call:

  3. If you want to start an audio call with all users of the group chat, click Start. If you want to start an audio call with a particular user, click Selected only tab:

  4. Click required user and click Start.

Way 5 - using "ALL" tab:

  1. Click the notebook icon:

  2. Click the users icon:

  3. Select required user from the list or use the search field for finding the user.

  4. Hold the pointer over the user, you should see the kebab menu - click it.
  5. Click Voice call:

Accept/decline an audio call

When somebody calls you, you should see the following:

To accept the audio call, click the handset in a green circle. To decline the audio call, click the handset in a red circle.

Start a video call

If you miss a video call, you should see the following notification in a chat/group chat:

There are 5 ways to start an audio call with a user:

  • using the camera icon in a chat;
  • using the camera icon in a group chat;
  • using the kebab menu next to a chat;
  • using the kebab menu next to a group chat;
  • using ALL tab.

Way 1 - using the camera icon in a chat:

Open required chat and click the camera icon:

Way 2 - using the camera icon in a group chat:

  1. Open required group chat and click the camera icon:

  2. If you want to start a video call with all users of a group chat, click Start. If you want to start a video call with a particular user, click Selected only tab:

  3. Click required user and click Start.

Way 3 - using the kebab menu next to a chat:

  1. Find required chat in the list of chats and hold the pointer over it. You should see the kebab menu next to the chat - click it.
  2. Click Video call:

Way 4 - using the kebab menu next to a group chat:

  1. Find required group chat in the list of chats and hold the pointer over it. You should see the kebab menu next to the group chat - click it.
  2. Click Video call:

Way 5 - using "ALL" tab:

  1. Click the notebook icon:

  2. Click the users icon:

  3. Select required user from the list or use the search field for finding the user.

  4. Hold the pointer over the user, you should see the kebab menu - click it.
  5. Click Video call:

Accept/decline a video call

When somebody calls you, you should see the following:

To accept the video call with the enabled camera, click the camera icon. If you want to accept the video call with the disabled camera, just click the handset in a green circle. To decline the video call, click the handset in a red circle.

Record a video/audio call

To record a video/audio call, follow the instructions from "Record a video meeting" subsection.

Customize the background in a video call

  1. Click the cogwheel icon and click Background Settings:

  2. Click required background and click SAVE:

Channels

As for channels instructions, refer to the following documentation:

Broadcasts

VNCtalk Broadcast is a fast way to inform individual participants or defined groups and recipient lists about events of any kind. You can just write a broadcast message and everyone in the selected group will be informed immediately. If someone wants to answer to your broadcast or has a question, a 1:1 chat with the creator of the broadcast will automatically be created.

Create a broadcast

It is possible to create a broadcast with minimum 2 users. Also you can add a group chat participants to a broadcast.

  1. Click Start conversation:

  2. Click Broadcast:

  3. Enter a broadcast name to Broadcast Title field. Search for required participants using the search field or select required group chat. Click the button shown on the screenshot:

    You can check the created broadcast in Broadcast tab:

Delete a broadcast

  1. Click Broadcast tab:

  2. Hold the pointer over required broadcast, you should see the kebab menu - click it.

  3. Click Delete from recent list:

  4. Confirm that you want to delete the broadcast - click Delete in the modal window.

Close a broadcast

  1. Click Broadcast tab:

  2. Click a broadcast drop-down menu and click Close conversation:

    You have 2 options here:

    • if you want to leave a conversation and save a group chat - click SAVE;
    • if you want to leave a conversation and delete a group chat - click DELETE.

Disable/enable the message notification in a broadcast

To disable or enable the message notification - refer to "Disable/enable the message notification in a chat/group chat" instruction.

Disable/enable the sound notification in a broadcast

To disable or enable the sound notification - refer to "Disable/enable the sound notification in a chat/group chat" instruction.

Send a file/picture/photo to a broadcast

To send a file/picture/photo - refer to "Send a file/picture/photo to a chat/group chat" instruction.

Use Rich Text Format in a broadcast

To use Rich Text Format - refer to "Use Rich Text Format in a chat/group chat" instruction.

Search in a broadcast

To search in a broadcast - refer to "Search in a chat/group chat" instruction.

Extend the field for typing a message in a broadcast

To extend the field for typing a message - refer to "Extend the field for typing a message in a chat/group chat" instruction.

Record a voice message in a broadcast

To record a voice message - refer to "Record a voice message in a chat/group chat" instruction.

Send a broadcast news by email

To send a broadcast news - refer to "Send a message by mail" instruction.

Video meetings

There are 3 possible roles in a video meeting:

  • Moderator can: share the screen, create a whiteboard, start a broadcast, send messages to participants, change participants role, remove participants from VNCmeet, add participants with a particular role, remove participants from a group, mute/unmute participants;
  • Participant can: raise a hand, add participants without a role, send a message to participants, mute/unmute participants for himself/herself, share the screen;
  • Audience can: send a message to participants, mute/unmute participants for himself/herself, and add participants without a role.

Start a video meeting

If you miss a video meeting, you should see the following notification in a chat/group chat:

There are 2 ways to start a video meeting with a user depending on:

  • if a user is a member of your organization, it means he/she is available in the list of your contacts;
  • if a user is not a member of your organization, it means that he/she is not available in the list of your contacts.

If a user does not answer a call within 1 minute, the call will end automatically and you will receive the notification that a user does not answer.

Way 1 - if a user is a member of your organization:

  1. Click Start conversation:

  2. Click Start video meeting:

  3. Fill in the following fields:

    • Video meeting name - enter a video meeting name;
    • Video meeting description - if you want you can enter the video meeting description;
    • Password - if you want you can set a password for the video meeting so all the participants will have to enter this password to access the video meeting. You should provide all the participants with this password.
  4. If you want to upload an avatar for the video meeting, click the avatar icon:

    Then click Upload and select required image/photo. Finally, click Done.

  5. To add participants, click the participants icon:

  6. Select required role for participants: Moderator, Participant, or Audience. After you add all required users, click Select.

  7. If you want to schedule the video meeting - click the calendar icon:

    Select a date and time, and click the checkmark.

  8. If you need to add a tag, enter it's name to Tags field.

  9. If the video meeting is scheduled, you should click Schedule. In another case, click Start. The scheduled video meeting should be visible in the chats list.

Way 2 - if a user is not a member of your organization:

  1. Click Start conversation:

  2. Click Start video meeting:

  3. Fill in the following fields:

    • Video meeting name - enter a video meeting name;
    • Video meeting description - if you want you can enter the video meeting description;
    • Password - if you want you can set a password for the video meeting so all the participants will have to enter this password to access the video meeting. You should provide all the participants with this password.
  4. If you want to upload an avatar for the video meeting, click the avatar icon:

    Then click Upload and select required image/photo. Finally, click Done.

  5. To invite an external user, click the participants icon:

  6. Select required role for participants: Moderator, Participant, or Audience.

  7. Enter a user's email address to Search field and click the arrow next to the email address:

  8. Click Select.

  9. If you want to schedule the video meeting - click the calendar icon:

    Select a date and time, and click the checkmark.

  10. If you need to add a tag, enter it's name to Tags field.

  11. If the video meeting is scheduled, you should click Schedule. In another case, click Start. The scheduled video meeting should be visible in the chats list. The external user should receive the video meeting invitation by the email address, which you have specified.

Video meeting settings

By default, the top and bottom bars in a video meeting appear only when you hold the pointer over them. And when you remove the pointer, they will hide. But you can customize them and they will be always visible during a video meeting.

  1. Hold the pointer over the top bar. Then click the cogwheel icon on the right and click Video meeting settings:

  2. Select Always show from both drop-down menus:

  3. Click Update.

Customize audio/video settings

  1. Hold the pointer over the top bar. Then click the cogwheel icon on the right and click Audio/Video settings:

  2. Customize the settings and click Update.

Customize the layout in a video meeting

There are 2 types of layouts in a video meeting for your convenience:

  • Tiles - set by default. It looks as follows:

  • Full screen - it looks as follows:

  1. Hold the pointer over the top bar. Click the layout drop-down menu top left:

  2. Select required layout and click Select:

Share a video meeting URL

To share a Video meeting URL, click the following icon in the upper right corner:

Add a user to a video meeting

  1. Hold the pointer over the top bar. Click the participants icon in the upper right corner:

  2. Click Add people:

  3. Select required role for a user: Moderator, Participant, or Audience.

  4. If you want to add a user, who is a member of your organization, use the search field to find him/her. If you want to add a user, who is a member of another organization, enter a user's email address to Search field and click the arrow next to the email address:

  5. Click Start at the bottom.

Customize the background in a video meeting

To enable/disable the blur background in a video meeting, follow the instructions from "Customize the background in a video call" subsection.

Remove a user from a video meeting

Only the Moderator can remove users from a video meeting.

  1. Hold the pointer over the top bar and click the participants icon top right:

  2. Click the kebab menu next to a user, whom you want to remove from a video meeting, and click Remove from call:

Send a message to a user in a video meeting

  1. Hold the pointer over the top bar and click the participants icon top right:

  2. Click the kebab menu next to a user, whom you want to send a message, and click Send a message:

  3. Enter a message and click Send:

    The user can answer your message immediately by clicking Reply:

Mute/unmute a user for everyone in a video meeting

Only the Moderator can mute/unmute users in a video meeting.

To mute a user, follow the steps below:

  1. Hold the pointer over the top bar and click the participants icon top right:

  2. Click the kebab menu next to a user, whom you want to mute, and click Mute for everyone:

  3. Confirm that you want to mute the user - click Mute in the modal window. The user, whom you mute, should see the following notification:

To unmute a user, follow the steps below:

  1. Hold the pointer over the top bar and click the participants icon top right:

  2. Click the kebab menu next to a user, whom you want to mute, and click Unmute for everyone:

    The user, whom you unmute, should see the following notification:

Remove a user from a group in a video meeting

Only the Moderator can remove users from a group in a video meeting.

If you remove a user from a chat, he/she will be removed from a video meeting too.

  1. Hold the pointer over the top bar and click the participants icon top right:

  2. Click the kebab menu next to a user, whom you want to remove from a group, and click Remove from group:

  3. Confirm that you want to remove the user from the chat - click Remove in the modal window.

Send "wake up" message to a user in a video meeting

Only the Moderator can send "wake up" message to users in a video meeting.

  1. Hold the pointer over the top bar and click the participants icon top right:

  2. Click the kebab menu next to a user, whom you want to send "wake up" message, and click Wake up:

    The user receives the following notification in his/her account:

Raise a hand

Only a user with "Audience" and "Participant" rights can raise a hand in a video meeting.

If your microphone is muted and you have a question, you can raise your hand in a video meeting. Click the hand icon:

The Moderator should see the following notification in his/her account:

After the Moderator allows you to speak, your microphone will be turned on.

Change a user's role in a video meeting

Only the Moderator can change a role for users in a video meeting.

  1. Hold the pointer over the top bar and click the participants icon top right:

  2. Click the kebab menu next to a user, for whom you want to change a role, and click Change role:

  3. Select required role from the drop-down menu and click Change:

    The user does not receive the notification about the changed role, only the role icon will be changed:

Pin/unpin a user's view to/from full screen in a video meeting

Only the Moderator can pin/unpin a user's view to/from full screen users in a video meeting.

If you pin a user's view to full screen, the pinned view is displayed as pinned for everyone in a video meeting.

To pin a user's view to full screen, follow the steps below:

  1. Hold the pointer over the top bar and click the participants icon top right:

  2. Click the kebab menu next to a user, whom view you want to pin to full screen and click Pin to full screen:

    You should see that the user's view is expanded to full screen.

To unpin a user's view from full screen, follow the steps below:

  1. Hold the pointer over the top bar and click the participants icon top right:

  2. Click the kebab menu next to a user, whom view you want to unpin from full screen, and click Unpin from full screen:

Create a whiteboard in a video meeting

Only the Moderator can create a whiteboard in a video meeting.

  1. Hold the pointer over the bottom bar and click the whiteboard icon:

  2. Enter a whiteboard name and click Create. Other users of a video meeting should see the created whiteboard on their screens.

Send a broadcast message in a video meeting

Only the Moderator can send a broadcast message in a video meeting.

A broadcast message is a message that is sent in a video meeting chat.

  1. Hold the pointer over the bottom bar and click the broadcast icon top left:

  2. Enter the message or click the drop-down menu, and select the message template:

    If you select Custom message, you should type your message in the appeared field:

  3. Click Send.

End a video meeting

To end a video meeting, just hold the pointer over the bottom bar and click End call button:

If you are the Moderator, you can save a chatroom before ending a video meeting. For this tick Save this chatroom and click End:

Share a screen in a video meeting

  1. Hold the pointer over the bottom bar and click the screenshare icon:

  2. Select appropriate option: Your entire screen, Application Window, or Chrome Tab.

  3. Click Share.

Join a video meeting

For internal users

Just click the green handset:

For external users

Search for the invitation email, open it, and click Join the Meeting button.

Open a mini chat in a video meeting

You can access any chat by opening a little window with all your chats in a video meeting.

Hold the pointer over the bottom bar and click the message icon at the bottom right:

You should see the following window with the list of your chats:

Access chats in a video meeting

You can access all your chat by minimizing a video meeting window.

Hold the pointer over the bottom bar and click the chats icon at the bottom right:

You can drag the video meeting window. To maximize the video meeting window, hold the pointer over the video meeting window and click the arrow that is in the middle of the window.

Record a video meeting

Only the Moderator can record a video meeting.

A recorded video meeting is saved in "Recordings" folder. To access the folder, open required chat/group chat. Then click the chat/group chat drop-down menu and click Files:

And click Recordings tab:

To record a video meeting, hold the pointer over the top bar and click REC button:

You should see that the recording is in progress:

To stop recording, click the following button:

You will be suggested to open the recorded video meeting in "Files" or download it.

Multi Conference Board

Multi Conference Board (CMB) is an additional tool to VNCtalk for managing, scheduling, recording, and archiving conferences. Also it allows to run and manage several parallel conferences (video, audio, screen share, whiteboard) from a central dashboard. MCB contains the following information:

  • the meta conference boards list;
  • conferences statistics for each meta conference board: the number of live, scheduled, ended, and archived conferences.

Each meta conference board contains the following information:

  • all current and planned conferences;
  • all participants;
  • all user interactions and notifications (e.g. raised hands);
  • all connectivity details (users with low bandwidth).

There are several new user roles: conference managers, moderators, participants, and audience. You can assign one or more conference managers and moderators to make sure that your virtual events run smoothly. The invitees are either active participants or members of the audience, who can view a live stream of the conference and who can join actively by raising their hand. MCB Conference Managers can:

  • schedule and start video meetings;
  • manage all planned, live, finished and archived conferences;
  • invite new participants;
  • deactivate participants;
  • mute/unmute participants;
  • change the roles of participants;
  • assign Moderator roles;
  • send broadcasts to all participants;
  • chat with individual participants;
  • record conferences.

How it works

To create a video meeting in a meta conference board, the Moderator performs 2 steps:

  1. Creates a meta conference board in the MCB.
  2. Creates, schedules a video meeting, and assigns this video meeting to a corresponding meta conference board. This step can be performed in the MCB or in VNCtalk.

The video meeting is created in VNCtalk and displayed in a corresponding meta conference board, in Scheduled statistics:

If the Moderator opens the meta conference board, he/she will see the created scheduled video meeting with the following information:

  • the countdown when the video meeting starts;
  • the link to the video meeting;
  • participants of the video meeting.

Create a meta conference board

  1. Click the hamburger menu at the bottom right and fill in Panel name and Description fields.
  2. Search for required video meetings that you want to add to this meta conference board in Add conferences to the list field.
  3. Click Create.

Edit a meta conference board

  1. Click the meatball menu on a meta conference board.
  2. Click Edit MCB:

  3. Edit the information and click Update.

Delete a meta conference board

  1. Click the meatball menu on a meta conference board.
  2. Click Delete MCB:

  3. Confirm that you want to delete the meta conference board - click Delete in the modal window.

Create a video meeting

It is also possible to create a video meeting in MCB.

  1. Click a meta conference board where you want to create a video meeting.
  2. Click the video camera icon and fill in the following fields:

    • Video meeting name - enter a video meeting name;
    • Video meeting description - if you want you can enter the video meeting description;
    • Password - if you want you can set a password for the video meeting so all the participants will have to enter this password to access the video meeting. You should provide all the participants with this password.
  3. Enter required meta conference board, to which you want to add this video meeting, in Assign meta conference board field.

  4. To add participants, click the plus icon and search for required users. Or you can enter an email address for inviting an external user to the video meeting.
  5. Select required role for participants - click Moderator or Participant.
  6. And finally click Select.
  7. If you want to schedule the video meeting - click the calendar icon. Select a date and time, and click the checkmark.
  8. Click Start. The created video meeting is visible in Scheduled statistics in a corresponding meta conference board:

Move a video meeting to another meta conference board

  1. Open required meta conference board and click the kebab menu on a video meeting, which you want to move:

  2. Click Change/Add to panel and select required meta conference board from Lists drop-down menu.

  3. Click OK.

Contact lists

"Contact list" is an option for each user to create lists according to individual requirements, for example for marketing purposes.

For example, you can create "Family" list and add all your family members there.

Create a contact list

  1. Click the notebook icon:

  2. Click the kebab menu:

  3. Enter a list name to a field and click the participants icon:

  4. Select required users or use the search field for searching.

  5. Click the arrow icon at the bottom of the modal window.
  6. Create the list clicking by the button shown on the screenshot:

    You can find the created list in the users list. For this click the notebook icon, then click the users icon, and scroll down:

Rename a contact list

  1. Click the notebook icon:

  2. Click the users icon:

  3. Scroll down and search for required list, then hold the pointer over it.

  4. Click the kebab menu and click Rename list:

  5. Rename the list and click the checkmark at the bottom of the modal window.

Delete a contact list

It is not possible to restore deleted lists.

  1. Click the notebook icon:

  2. Click the users icon:

  3. Scroll down and search for required list, than hold the pointer over it.

  4. Click the kebab menu and click Delete list:

  5. Confirm that you want to delete the list - click Delete in the modal window.

Add a user to a contact list

  1. Click the notebook icon:

  2. Click the users icon:

  3. Scroll down and search for required list, than hold the pointer over it.

  4. Click the kebab menu and click Add user to list:

  5. Click the pencil icon:

  6. Add required user or use the search field for searching.

  7. Click the arrow icon at the bottom of the modal window.
  8. Save the list by clicking the button shown on the screenshot:

Remove a user from a contact list

  1. Click the notebook icon:

  2. Click the users icon:

  3. Scroll down and search for required list, than hold the pointer over it.

  4. Click the kebab menu and click Add user to list:

  5. Click the pencil icon:

  6. Click the cross on required user:

  7. Click the arrow icon at the bottom of the modal window.

  8. Save the list by clicking the button shown on the screenshot:

"Advanced Search" option allows to search among broadcasts, chats, contacts, channels, files, using different options and filters.

  1. To use "Advanced Search" option, enter a search request to the field at the top:

  2. Click Enter. You should see the following:

  3. Customize the options and filters for the advanced search. For this click the tab where you want to search: All, Chat, Contacts, Channels, Broadcast, or Files.

  4. To apply the time range, click the calendar icon:

    Then select the time range and click APPLY.

  5. To search for the request among the users, select required user from Users drop-down menu:

  6. To search among the tags, select required tag from Tags drop-down menu:

  7. To add and apply more filters, click Add filter, click required filter, and click Add:

  8. To save the search result as a template, enable Save as template, enter the name for the template to the field, and click Save, for example:

    You should see the following notification:

    Search was saved to templates

    To check the saved template, click Search templates:

    Here you should see the saved template, for example: